BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

Mentor Program Specialist 

FLSA Status: Exempt

JOB SUMMARY:

The Mentor Program Specialist (MPS) is responsible for implementing all Mentor Program interactions including Mentor and Program Registrant relations. The Mentor Program Specialist will work in a fast-paced environment, meeting deadlines, multitasking, and coordinating with many divisions of Snow including Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists. The Mentor Program Specialist must also work closely with Account Team leads, Health Educators, and Mentors to address and meet the objectives of Snow’s clients relating to Mentor Program management.

The Mentor Program Specialist serves as the direct point of contact for Mentors and oversees compliance adherence and Mentor communication skills training, coordinates schedules for Mentees/Mentors calls, completes post-call evaluations, maintains accurate reporting, and provides excellent customer service throughout the entire program process.

A Mentor Program Specialist must have exceptional listening, communication, and organizational skills, and must be able to develop personal relationships with Mentors that convey compassion while maintaining professional boundaries. The Mentor Program Specialist will also be responsible for timely and thorough documentation for all Mentor communication and engagement.

Snow’s business is centered around the patient journey, and the Mentor Program Specialist, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Mentor Program Specialist must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Mentor Program Specialist must be able to perform the following essential duties and functions:

General:

• Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
• Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Mentor Programs
• Understand pharmaceutical industry regulations (both current and expected changes)
• Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all documentation in accordance with these guidelines
• Develop strong partnership with Compliance, Analytics, Ambassador Managers, and Coaching and Training Specialists to align on team processes, client initiatives, compliance regulations, and project management
• Partner with Account Team on all Mentor engagement, training, and performance evaluation as well as identify and communicate any gaps (instances where additional mentors may need to be recruited to participate in the Mentor Program)
• Identify and suggest methods to improve process and efficiency for the Mentor Programs
• Analyze Mentor utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
• Update standard operating procedures on a regular basis to reflect changes in brand initiatives, policies, and procedures, and ensure timely communication of these updates

Mentor Program Management: 

• Understand the disease category, special needs, and individual requirements associated with each category to become the expert on programs managed
• Manage Mentor relationships and problem-solving with professionalism
• Demonstrate empathy and compassion in all communications
• Coordinate Mentor calls on behalf of Mentors/Mentees utilizing only approved email communications and/or scripts
• Evaluate and understand Mentor’s strengths, experiences, and approved talking points to match appropriate Mentors with Mentees based on registration preferences
• Manage post-call evaluations to understand Mentee satisfaction and call to action from the Mentor/Mentee connection
• Partner with Ambassador Manager to ensure contractual obligations are fulfilled
• Assist Account Team with any Mentor training
• Facilitate expense process for Mentor calls
• Communicate with Health Educators regarding registrations
• Work closely with Coaching and Training Specialists to ensure proper communications and presentation skills coaching takes place
• Evaluate Mentor performance to ensure compliance adherence, client objectives are met, and Mentee satisfaction is achieved
• Understand all of the approved communications surrounding the Mentor Programs (e.g. availability, confirmations, reminders, evaluation), the timing of the various communications, and be knowledgeable about what materials are due to expire to ensure that only currently approved materials are in use, and any recommended improvements can be suggested in advance of reapprovals

Documentation and Reporting:

• Ensure all Mentor communications are documented in Salesforce (online data management platform)
• Document Mentor utilization, Mentee registrations and call schedules, and post-call evaluations in Salesforce
• Participate in extensive training on Adverse Event reporting
• Ensure all Adverse Events are reported per client requirements
• Work closely with Analytics to provide detailed reports on Mentor utilization and touch points
• Coordinate with Ambassador Manager to ensure contracts are up to date and closely monitor expiration dates to ensure there is never a lapse
• Utilize reports to check all data and documentation on registrations and call schedules, and ensure all tasks are completed timely and accurately
• Periodically test and check that program elements are operating as expected (e.g. web registrations, flows, moderator and/or monitors assigned to calls as expected, check transcripts)

REQUIRED SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Outreach Calls: 

While not all positions have the core responsibility of cold calling or outreach calls, all positions will be expected to perform this task when necessary. Mentor Program Specialists are required to make outreach calls in response to mentor program registrations, and while cold calling is not a core function of this role, it is a necessary function for the client team. Therefore, candidates selected for this position will be expected to contribute to this important function. Candidates not comfortable or willing to make outreach calls, which are typically a “cold call,” should take this into consideration when applying for this position.

Weekend & Night Work:

Although day-to-day work should primarily take place during regular office hours, there will be occasions when you are required to shift working hours into the evening and/or over the weekend. Candidates selected for the Mentor Program Specialist position should have the expectation that the workload and nature of the work will require flexible hours that may extend past the business hours of the company (8:30 a.m.–6 p.m., Monday–Friday). This includes working on the weekends.

Flexibility:

The core business hours that you work may change based on business needs. Candidates need to understand this and expect that their shifts may change from time to time.

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondence. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Computer Skills:

Candidate must have excellent computer skills in a Microsoft Windows environment to include:

• Word processing (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Internet and World Wide Web

Mathematical Skills:

Candidates will have the ability to comprehend and utilize basic mathematical skills as well as business statistics to include percentages, ratios, discounts, interest, commissions, and proportions.

Reasoning Ability:

Candidates will have the ability to identify and define problems while applying good problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. Candidates will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

Education and Experience:

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.

Program Manager

Patient Experience

JOB SUMMARY:

The Program Manager position represents the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: Virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. Programs team members are responsible for liaising with the Account team members to effectively understand the needs of the clients with regard to program selection and development. Program Managers report directly to Associate or Program Directors. Snow’s business is centered around the patient journey, and the Program Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Program Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Program Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

It is preferred that the Program Manager has experience in and is able to perform the following essential duties and functions:

• Coordinate virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients
• Coordinate live event details including all management of venue set up, menu selection, and Audio/Visual needs
• Understand technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)
• Create virtual events with the appropriate platform settings and provide training for clients and presenters as needed
• Communicate with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)
• Lead the production of events and take on the role of the production director during the event (live or virtual)
• Provide primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event
• Perform as the event host or moderator for part of or the entire event (live or virtual)
• Conduct research and analysis of key competitive markets and make recommendations regarding the program platform or location and design of the event
• Participate in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
• Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns
• Coordinate with third-party vendors to provide supervision on contractual details and instruct contractors on details and expectations
• Provide regular communication with client representatives regarding ongoing program development and effectiveness
• Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
• This position may include up to 25% in travel

The Program Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

•  Proficient working knowledge in a Microsoft Windows environment to include:

• Word processors (Word)
• Spreadsheets (Excel)
• Presentation software (PowerPoint)
• Email (Outlook)
• Salesforce (preferred)
• Zoom (preferred)
• Event planning and coordination
• Basic mathematics and business statistics

Skills:

• Public speaking
• Teamwork mentality
• Organization and file management
• Multitasking
• Empathy
• Attention to detail

Abilities: 

• Flexibility in job roles/responsibilities/business hours
  • Although day-to-day work should take place mostly during regular office hours (9:00 a.m.–6:00 p.m., Monday–Friday), candidates selected for the Program Manager position should expect that the workload and nature of the work will require hours that may extend past the business hours of the company. This includes working on the weekends
• Comprehension of general documents related to the pharmaceutical/biotechnology industry
• Critical thinking
• Travel
• Problem-solving
• Conduct outreach calls
  • Outreach calls are a necessary function of those in a Senior Program Manager position. Therefore, candidates selected for this position will be expected to contribute as needed to this important function. Candidates not comfortable or willing to make outreach calls, which are typically “cold calls,” should take this under consideration when applying

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate with no or very limited exposure to physical risk.

Senior Advocacy and Recruitment Specialist

FSLA Status: Exempt or Non-Exempt

JOB SUMMARY:

The Senior Advocacy and Recruitment Specialist position is a key position within Snow Companies as the position operates at the core of the Snow Companies business model. This position is ultimately responsible for the identification and screening of new Patient Ambassadors™ and establishing and maintaining relationships with clinical trial sites and physician offices. The role requires comfort level in strategic planning and establishing oneself as a subject matter expert, providing project guidance to the company as a whole. The key transferrable skills for these positions are compassion, communication, organization, and resourcefulness.

ESSENTIAL JOB FUNCTIONS AND RESPONSBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty of a Recruitment and Advocacy Specialist satisfactorily over a sustained period of time or enter with a pre-existing level of business experience. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to, those listed.

Relationship Building and Patient Screening:

Recruiting new patients for candidacy in our Patient Ambassador™ programs is crucial to the existence of the company. Senior Advocacy and Recruitment Specialists will have cultivated relationships with the staff of physician offices, clinics, support groups, and other patient-focused organizations through a variety of methods and techniques as deemed appropriate and effective by the Specialist. They use relationships to enhance multiple recruits and use this knowledge to further business objectives. Senior Recruitment and Advocacy Specialists must have the ability to be flexible and continually design new recruitment techniques to find eligible Patient Ambassadors™. They must manage time effectively to meet the competing needs of all brand teams, coordinate schedules with the rest of the team to ensure coverage for our incoming educational hotlines and be able to manage tight deadlines. A Senior Advocacy and Recruitment Specialist is expected to assist junior team members in overall workflow strategy and provide insight to best practices. Senior Advocacy and Recruitment Specialists must exercise impeccable independent judgment and discretion in determining the best recruitment channels to use, eligibility of potential candidates, and the necessary information and background data to be gathered, all while properly handling sensitive, private health care information. Recruiting specialists own the flow of their day and must be able to formulate, affect, interpret, and implement management policies and operating practices. The recruiting team serves as subject matter experts on recruiting techniques and strategy and provides insight and direction to the company on best practices and strategic planning. Individuals should anticipate the needs of the client and be prepared in advance for questions. Team members are required to have a good understanding of patient privacy laws (HIPAA) and adverse event (AE) reporting as well as disease knowledge and sensitivity. Professionalism is of utmost importance at all times. Compassion, empathy, time management and organization are crucial to successfully fulfill this role. Collaboration with account team members to keep them informed of recruitment status is essential. Senior team members collaborate to hire and train new team members. Strong teamwork mentality is needed for this position.

Organization:

Members of the Recruitment and Advocacy Team may be asked to simultaneously manage and drive the recruitment for multiple programs, develop relationships with clinical trial sites and physician offices, screen potential Ambassadors, and answer incoming educational hotline calls. Senior team members must do project management and campaign management, ensuring that work is moving at a satisfactory pace, identifying and eliminating hurdles, and meeting timelines.  Therefore, it is important that these employees have demonstrable organizational skills and can give clear examples of their ability to multitask in a high-pressure environment. Additionally, recruiting for live programs requires the ability to keep information and materials organized as well as the ability to lead a team to meet recruiting goals. The importance of privacy means that recordkeeping and file management are crucial.

Resourcefulness:

Recruitment and Advocacy management inherently requires a person to “think on his or her feet.” A demonstrated ability to anticipate hurdles and overcome them quickly and effectively is paramount. 

Collaboration/Teamwork:

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must be able to read and comprehend general documents relating to the pharmaceutical/bio-technology industry that include but are not limited to: medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations. Candidates will have demonstrated ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the public. Working with patients requires the candidate to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus.

Patient Privacy:

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:

• Snow Policy Training
• Health Insurance Portability and Accountability Act (HIPAA)
• Adverse Event (AE) Reporting Training
• U.S. Food and Drug Administration (FDA) Training

Education and Experience:

Bachelor's degree (B.A.) from a four-year college or university, or three to five years of related experience, or equivalent combination of education and experience preferred. MPH, RN, or LPN preferred.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• $55,000 - $60,000

This is a fully remote position.

BILINGUAL HEALTH EDUCATOR                                                                                                                                                                              

JOB SUMMARY:

We are looking for a Bilingual Health Educator (HE). You will need to be both fluent in English and Spanish. As an HE you are responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:

· Snow Policies and Procedures

· Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting

· Adverse Event (AE) Reporting

· The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

· Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

· Successfully listen to callers on the educational support line

· Closely follow written scripts, FAQs, and resource documents

· Understand patient privacy laws (HIPAA)

· Maintain disease knowledge and sensitivity

· Collaborate to keep other departments informed of call totals and issues that arise

· Participate in ongoing training and monitoring

· Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public

· Fluency in a foreign language is a plus but not required.

· Demonstrate organizational skills

· Able to multitask in a high-pressure environment

· Anticipate hurdles and overcome them quickly and efficiently

· Collaborate with people in other departments when appropriate

· Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company

· Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function

· Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations

· This position may include up to 10% in travel to

The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Verbal and written communication skills

· Data management and problem-solving skills

· Organization

· Collaboration

· Critical Thinking

· Adaptability

· Attention to Detail

· Time Management

· Leadership

· Word-processing (Word)

· Spreadsheets (Excel)

· Presentation software (Power Point)

· Email (Outlook)

· Internet and World Wide Web

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

· Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.

· Medical background preferred.

· Basic computer skills, including database data entry and previous experience with patient communication a must.

· Experience and demonstrated understanding of call center operation and troubleshooting.

· Working knowledge of MS Office.

· Fluency in Spanish is highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States.   Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range - $22 per hour

This is a fully remote position.