About The Role

The Senior Business Systems Analyst will be a key member of Snorkel’s Revenue Operations team. In this role, you will partner closely with Sales and Delivery stakeholders to understand operational needs and ensure our systems, especially Salesforce, are configured to support how our teams sell, deliver, and scale customer engagements.

You will also collaborate cross-functionally with Marketing, Finance, Analytics, Legal and Enablement teams to ensure new processes, system updates, and workflow improvements are aligned across the organization and do not negatively impact downstream systems or operational dependencies.

This is a hands-on role. The ideal candidate will not only gather and define business requirements but will also design and implement solutions across our GTM systems, including Salesforce and connected tools such as Gong, Outreach, Clay, and others, ensuring that systems capabilities align with operational needs.

What You’ll Do

• Partner with Sales and Delivery leadership to gather, document, and prioritize business requirements for operational systems and workflows.
• Translate business needs into scalable system designs and implement solutions directly in Salesforce, including objects, flows, validation rules, automation, and configuration updates.
• Collaborate with Revenue Operations and cross-functional teams (Marketing, Finance, Analytics, Delivery, and Supply) to ensure system changes and new processes align across teams and do not negatively impact downstream systems.
• Implement SOPs, governance frameworks, and system controls to improve Salesforce data hygiene and maintain Salesforce as a trusted source of truth.
• Evaluate existing operational processes and recommend system and workflow improvements that increase efficiency and scalability.
• Support the rollout of new system capabilities and enhancements across Salesforce and connected business systems.
• Ensure system changes are properly tested, documented, and communicated to stakeholders.
• Partner with Enablement to ensure systems and new processes are effectively adopted and consistently utilized across teams.
• Manage system change requests and collaborate with RevOps leadership on prioritization and rollout planning.

Required Qualifications

• 5+ years of experience in Business Systems Analysis, Revenue Operations, Sales Operations, or similar operational roles
• Strong experience gathering and translating business requirements into system solutions
• Salesforce Administrator certification with hands-on experience in Salesforce administration and configuration
• Familiarity with system integrations or workflow automation tools.
• Experience supporting Sales and Delivery operational workflows
• Strong documentation and process mapping skills
• Excellent stakeholder management and cross-functional communication skills
• Strong analytical and problem-solving abilities with high attention to detail
• Ability to manage multiple initiatives in a fast-moving environment

Bonus Points For

• Salesforce Advanced Administrator certification.
• Experience in B2B SaaS or AI/technology companies.

Location: Bay Area strongly preferred, Open to Remote.

About the Role

We are hiring a Revenue Operations Lead to serve as a strategic operational partner to our GTM leadership as we scale to the next stage of growth. This role sits at the intersection of strategy, planning, and execution. You will partner closely with leaders across Sales, Solutions Engineering, Customer Success, and Delivery to translate company growth goals into operational plans, performance frameworks, and analytical insights that ensure our GTM motion is predictable, scalable, and data-driven. You will own and run the operating rhythm of the revenue organization, ensuring leaders have the visibility, discipline, and insights needed to execute against growth targets.

This role is ideal for someone who thrives in ambiguity, influences senior stakeholders with data-driven insights, and takes pride in building rigorous operational foundations for high-growth organizations. 

What You'll Do

Strategy & Planning:

• Lead key planning processes including territory design, segmentation, and quota allocation
• Build and maintain capacity and coverage models across sales and services teams
• Partner with Finance on headcount planning and revenue modeling
• Design and administer variable compensation plans, including incentive structures, accelerators, and SPIFFs that align sales behavior with company goals

Revenue Performance & Forecasting: 

• Own end-to-end forecasting and pipeline management across business units
• Ensure strong pipeline hygiene, deal progression, and inspection discipline
• Track performance against plan and drive initiatives with GTM leaders to address risks or gaps
• Partner with Finance and GTM leadership to maintain high-quality bookings and revenue forecasts

Business Insights & Decision Support: 

• Define and maintain the metrics, dashboards, and reporting frameworks used to run the business
• Surface trends across the customer lifecycle including pipeline generation, sales execution, delivery performance, and expansion
• Support executive decision-making by translating complex data into clear, actionable recommendations
• Establish standards for data quality, reporting consistency, and operational processes

Cross-Functional Collaboration: 

• Partner with Marketing, Finance, Sales, Customer Success, and Delivery to ensure GTM initiatives are well-coordinated and effectively executed
• Work with the Revenue Architecture and Data team to translate operational needs into scalable systems and workflows across CRM, forecasting, and reporting tools
• Lead through influence, driving adoption of processes, tools, and reporting standards across teams
• Reinforce a strong operating cadence and culture of accountability across the revenue organization

What We're Looking For

• 8-12+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy at high-growth technology companies
• Experience supporting enterprise sales organizations and services delivery models
• Strong expertise in forecasting, pipeline management, capacity modeling, and designing sales incentive and variable compensation programs
• Excellent communication skills, with the ability to influence senior GTM leaders through clear data-driven insights
• Comfort operating in a fast-paced, ambiguous environment, balancing strategy with hands-on execution
  
  

Senior Business Operations Manager

San Francisco, CA (Hybrid); New York City, NY (Hybrid)

About the Role

We're hiring a Senior Business Operations Manager to join our Business Operations team, reporting to the VP of Business Operations. This role is critical to scaling through our next phase of growth. At heart, it is a horizontal role: you will partner with leaders across the company to turn ambiguous strategic problems into structured decisions, durable operating systems, and measurable outcomes. Your work will span strategic planning, cross-functional initiatives, analytics, and operating cadence — solving high-leverage problems and unlocking growth.

We're looking for someone with broad skills who can go deep where it matters. You'll move fluidly between framing a business problem, pressure-testing the numbers behind it, working with stakeholders across the company to flesh out the plan, and building the strategy, operating cadence, or business intelligence needed to bring it to life.

This is a high-impact role for someone with sharp business judgment, an entrepreneurial bent, technical capability to build prototypes themselves, and the foresight needed to scale our business.

What You'll Do

• Partner with leaders across Snorkel to frame complex business problems and drive them to execution and impact, not just analysis or decisions
• Own cross-functional initiatives and stand up new programs and capabilities end-to-end: from problem definition through execution, measurement, and handoff to a steady-state owner
• Scope and run company initiatives end-to-end (e.g., external partnerships, corporate development, etc.)
• Translate strategic priorities into structured operating plans with clear owners, milestones, and measurable targets. Be able to run those core operating rhythms: roadmapping, OKRs, business reviews, planning cycles
• Build on top of our existing data and analytics infrastructure to create the dashboards and reporting that drive insight and enable us to run a world-class business without needing a technical analyst for support
• Turn messy data into clear recommendations for executive audiences
• Surface risks and trade-offs early and drive timely, well-made decisions
• Design durable systems and processes that scale with the company

Qualifications

• 5+ years of experience in roles that require strong business judgment (including under uncertainty), cross-functional execution, and comfort with ambiguity; breadth and comfort across different kinds of environments is critical
• Solid analytical and quantitative skills; comfortable building operating, financial, or market models from scratch
• Entrepreneurial mindset and high ownership: creative thinking, always willing to roll up your sleeves, and try new things
• Hands-on technical capability across the data stack that makes a modern company run — data lakes, data pipelines, systems of record (CRM, ERP, and similar), and analytics/BI — and able to dig into technical questions and root causes when needed
• Passion for unlocking new capabilities with modern AI tooling is a must. You can build your own prototypes to show what's possible, and have a sense for what it takes to turn a prototype into something the business can rely on
• Solid project management fundamentals: you can run a cross-functional workstream without needing a dedicated program manager backstopping you
• Excellent written and verbal communication: you can tailor a message from IC to executive audience
• Proven track record of influencing without authority across functions and levels

Manager, Revenue Accounting

Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote)

About The Role

We are looking for a hands-on Manager, Revenue Accounting  to build and scale our revenue accounting function as we continue to grow. This role will be instrumental in owning and evolving our revenue recognition processes under ASC 606, particularly in a project-based / services-driven revenue model.

You will partner closely with Finance, Deal Desk, Legal, Sales, and Delivery teams to ensure accurate revenue recognition, strong billing and collections processes, and scalable systems. This is a highly cross-functional and operational role — ideal for someone who thrives in ambiguity, enjoys building from the ground up, and isn’t afraid to dive into the details.

What You’ll Do

• Own and manage revenue recognition in compliance with ASC 606, including contract review, performance obligations, SSP analysis, and revenue allocation.
• Lead and optimize project-based billing processes, ensuring accurate invoicing aligned with contract terms and delivery milestones.
• Partner with Sales, Legal, and Deal Desk to review complex contracts and provide accounting guidance on revenue implications.
• Drive improvements in collections and cash flow, particularly with enterprise customers, by partnering cross-functionally to resolve billing and payment issues.
• Build and enhance scalable processes, controls, and systems to support a growing and evolving revenue model.
• Support and help lead the month-end close process, including preparation and review of revenue-related journal entries, reconciliations, and flux analysis.
• Ensure strong GL integrity and GAAP compliance across revenue-related accounts.
• Prepare technical accounting memos, narratives, and documentation to support revenue recognition positions.
• Partner with external auditors during audits and quarterly reviews, including audit support, walkthroughs, and control documentation.
• Develop and maintain internal controls over revenue, including documentation and testing readiness.
• Identify opportunities for process automation and system improvements across billing, revenue recognition, and collections workflows.
• Collaborate cross-functionally to ensure alignment between revenue systems, CRM (e.g., Salesforce), and financial systems.

Required Qualifications

• 7+ years of experience in revenue accounting, with strong exposure to ASC 606
• Deep experience with project-based, services, or hybrid SaaS revenue models
• Strong understanding of GAAP and general ledger accounting
• Proven experience managing or supporting month-end close processes
• Experience supporting or reviewing sales commissions and bonus calculations
• Experience with enterprise billing and collections, including improving collection cycles
• Demonstrated ability to operate in ambiguity and build processes from scratch
• Experience preparing technical accounting memos and audit documentation
• Prior experience working with external auditors and supporting audits
• Strong attention to detail with the ability to zoom out and think strategically
• Excellent cross-functional communication and stakeholder management skills
• Hands-on mindset with willingness to dive into operational and transactional details

Bonus Points For

• Experience in a high-growth startup or scaling environment
• Background in AI, SaaS, or technology companies
• Experience with revenue automation tools (e.g., NetSuite, Tabs, Maxio, etc)
• Familiarity with Salesforce and CRM-to-finance integrations
• CPA or equivalent certification
• Experience building or improving collections processes for enterprise customers

Location

Bay Area strongly preferred; open to remote.

Salary Range

$132,000 – $208,000 USD (adjustable depending on level/scope)

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accounts Receivable (AR) / Project Billing Specialist

Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote)

About The Role

We are looking for a highly driven AR / Project Billing Specialist to own and execute our billing and collections processes for enterprise customers. This role will partner closely with the Revenue Accounting Manager and play a critical role in ensuring timely, accurate billing and accelerating cash collections.

This is a hands-on, execution-focused role — ideal for someone who thrives in the details, is persistent in following up with customers, and knows how to navigate complex enterprise procurement and payment environments (e.g., Coupa, Ariba, customer portals).

You will be instrumental in helping us reduce DSO, shorten time-to-bill, and drive toward a 5-business-day billing and AR close.

What You’ll Do

• Own end-to-end project-based billing, including invoice preparation, validation against contracts/SOWs, and timely delivery to customers.
• Navigate and manage customer procurement and payment portals (e.g., Coupa, Ariba, and similar systems) to ensure invoices are submitted correctly and without delay.
• Proactively drive collections efforts — follow up consistently with enterprise customers via email, portals, and calls to resolve outstanding invoices.
• Partner with Sales, Delivery, and Accounting to resolve billing discrepancies, disputes, and contract-related issues quickly.
• Monitor AR aging and take action to reduce DSO and improve cash collections performance.
• Ensure all billing aligns with contract terms, milestones, and project deliverables.
• Support a fast and efficient month-end close, helping achieve a 5-business-day billing/AR close timeline.
• Maintain accurate and up-to-date records in QuickBooks Online (QBO) and other billing systems.
• Reconcile billed revenue to underlying project data and ensure proper association of costs and revenue where applicable.
• Identify and implement process improvements to streamline billing, invoicing, and collections workflows.
• Assist in maintaining documentation and audit support related to billing and AR processes.
• Communicate clearly with internal and external stakeholders to ensure smooth billing and payment cycles.

Required Qualifications

• 3+ years of experience in accounts receivable, billing, or project-based invoicing roles
• Strong experience with project-based / milestone / services billing
• Proven track record of managing enterprise collections and reducing DSO
• Hands-on experience with customer payment and procurement portals (e.g., Coupa, Ariba, or similar)
• Experience working in QuickBooks Online (QBO) or similar accounting systems
• High attention to detail and ability to manage multiple invoices, accounts, and follow-ups simultaneously
• Strong organizational and follow-through skills — you don’t let things slip
• Comfortable working cross-functionally to resolve billing and payment issues quickly
• Ability to operate in a fast-paced, evolving startup environment

Bonus Points For

• Experience in a high-growth startup or services-heavy SaaS company
• Familiarity with revenue recognition concepts (ASC 606 exposure)
• Experience with additional billing/revenue tools (e.g., NetSuite, Tabs, or Maxio)
• Experience building or improving billing and collections processes from scratch
• Strong Excel/Google Sheets skills for tracking AR, reconciliations, and reporting
• Prior experience helping achieve accelerated close timelines (≤5 days)

Location

Bay Area strongly preferred; open to remote.

Salary Range

$101,000 – $159,000 USD (depending on experience)

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are seeking a high-impact IT Operations Engineer who is as comfortable in the weeds of troubleshooting as they are designing the future of our automation.  As we scale toward major growth and security compliance milestones, we need a technical enabler – someone who views “IT Support” not as a burden, but as an opportunity to identify friction and automate it out of existence.

You will be the primary “boots on the ground” for our tech stack, ensuring that as we grow, our system remains invisible, secure, and seamless.

What You will Do

• The Ultimate Enabler: Provide Tier 1/2/3 support for our global team. You are the "final stop" for complex macOS/Windows issues, network drops, and SaaS integrations. If it’s broken, you fix it; if it’s repetitive, you automate it.
• Scale through Automation: Build and maintain the "glue" between our tools. You will use AI agents, API scripts (Python/Bash), and Okta Workflows to ensure onboarding, offboarding, and access requests happen in seconds, not hours.
• Security & Compliance "Doer": Lead the technical execution for SOC2 compliance. You will implement the controls in our tech stack (e.g. Okta, Jamf Pro,  Crowdstrike, etc.), perform access reviews, and ensure our Cisco Meraki network is hardened and audit-ready.
• Full-Stack Management: Own the daily health of our core tools: Google Workspace, Slack Enterprise Grid, Zoom, and Atlassian (Jira/Confluence).
• AI Implementation: Proactively improve our AI-driven solutions (like LLM-powered support bots) to enable self-service for employees, allowing you to stay focused on high-value scaling projects.
• Office & AV Infrastructure: Maintain and optimize local office networking (Meraki) and high-stakes conference room AV to ensure a frictionless "it just works" experience for the team.

Who You Are

• A "Bias for Action" Engineer: You don’t wait for a ticket to tell you something is wrong. You see a bottleneck and you build a solution.
• 6+ Years of IT Excellence: You have deep roots in modern, cloud-first startup environments.
• The Stack Expert: You have "system administrator" experience with Okta, Jamf Pro, Crowdstrike, Cisco Meraki, and Google Workspace. * Scripting & API Savvy: You are proficient in Python or Bash. You don't just use apps; you connect them via APIs to create seamless workflows.
• Customer-Centric: You have a "no task too small" attitude. You take pride in helping a teammate solve a technical hurdle so they can get back to building.
• Clear Communicator: You can translate "Technical Debt" into "Business Risk" for leadership and provide empathetic, clear instructions to non-technical users.

Why Join Us?

• Direct Impact: You are joining at a stage where your decisions on automation and security will define the company’s foundation for years to come.
• Modern Tech: No legacy servers or 20-year-old hardware. We use the best tools available.
• Growth: As the company scales, you will have the opportunity to grow into a leadership or specialized architectural role.