SMX
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SMX is seeking a highly analytical Business Analyst with hands‑on production support experience and a proven ability to perform deep research, root‑cause analysis, and system investigation. This role focuses on understanding complex system behaviors, translating business rules into actionable technical requirements, and driving issue resolution across cross‑functional teams.
This position supports a Boston, MA - based customer. The role is primarily remote with occasional onsite meetings.
Essential Duties & Responsibilities
Production Support & Research Analysis
- Investigate and troubleshoot complex system issues by analyzing data, system logic, and business rules.
- Conduct deep‑dive research to understand current‑state processes, identify root causes, and recommend corrective actions.
- Recreate and validate issues through structured triage processes.
- Translate system workflows and user behaviors into clear, actionable instructions for developers and QA.
- Document findings, assessments, and solution paths in a concise, structured format.
- Partner with client and developers to verify solution options, assess impacts, and ensure alignment with requirements.
- Provide knowledge transfer by explaining system logic, validation criteria, and expected outcomes.
Business Analysis & Requirements Development
- Analyze business processes to define requirements, identify gaps, and conceptualize future‑state workflows.
- Gather and document detailed user requirements, user stories, use cases, test scenarios, and test cases.
- Create process maps, workflow diagrams, and business process documentation (Lucid or similar tools).
- Present mockups, business rules, and data rules to stakeholders for review and approval.
- Translate business needs into functional and technical requirements that support solution design.
- Support project management activities including metrics, process evaluation, system analysis, and stakeholder reporting.
Enhancement Support
- Work with SMEs to define performance measures and data collection methodologies.
- Support feasibility assessments, impact analysis, and LOE development for enhancement requests.
- Participate in testing activities to validate enhancements and ensure alignment with requirements.
Required Skills & Experience
- Bachelor’s degree required (additional relevant experience may substitute).
- 10+ years as a Business Analyst, with significant production support or application support experience.
- Strong analytical and investigative skills with the ability to self‑learn complex systems.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non‑technical audiences.
- Proficiency with Microsoft PowerPoint and Word.
- Experience documenting functional and technical workflows, business rules/conditions, and system logic.
- Ability to work independently, manage competing priorities, and drive issues to resolution.
Application Deadline: 5/29/2025
# LI-SA1
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
Ready to apply?
Apply to SMX
Join a high-performance team where your cloud expertise directly powers the FBI’s mission-critical financial intelligence. As a Cloud Developer (Mid) at SMX, you will be involved with the digital transformation and building and maintaining the cloud-native infrastructure that supports global enterprise accounting and facilities management. You won't just be managing servers; you will be taking ownership of "can’t-fail" national security systems, transitioning legacy data into cutting-edge AWS environments. If you are ready to accelerate mission success through technical excellence and continuous improvement, we want you on our team. This position is on site in Washington, DC and requires an active Top-Secret clearance.
Essential Duties & Responsibilities:
- Architect Cloud Delivery Models: Design and cloud frameworks to support Data Warehouse and Financial Reporting
- Operationalize Infrastructure as Code (IaC): Utilize Terraform and Ansible to automate the provisioning, configuration, and maintenance of AWS resources, ensuring a repeatable and auditable environment.
- Lead Mission-Critical Migrations: Execute the technical migration of legacy data to secure AWS enclaves, refactoring workloads for optimal cloud performance.
- Engineer DevSecOps Pipelines: Develop and maintain automated CI/CD pipelines using GitLab to integrate security gates and functional testing into every software deployment.
- Optimize Performance & Cost: Conduct deep-dive analysis of cloud utilization to identify cost-saving opportunities and implement scaling strategies that maintain a target of 99.9% system uptime.
- Enforce Security Hardening: Implement technical controls aligned ensuring all EC2 instances and containers are STIG compliant before production release.
- Collaborate on Agile Solutions: Participate in all phases of the Agile process to solve complex debugging challenges across the full cloud stack.
Required Skills & Experience
- Security Clearance: Must possess an active Top Secret (TS) clearance.
- Cloud Proficiency: Minimum of 3–5 years of hands-on experience in cloud development, with specific expertise in core AWS services including EC2, S3, VPC, IAM, and RDS (Aurora PostgreSQL).
- Automation & Scripting: Demonstrated proficiency in Infrastructure as Code (IaC) tools (Terraform/Ansible) and scripting languages such as Python or Node.js.
- DevSecOps Experience: Proven experience building and managing CI/CD pipelines in GitLab or similar enterprise-grade version control systems.
- Technical Troubleshooting: Ability to independently debug complex cloud stacks and resolve incidents within established Service Level Agreements (SLAs).
- Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field.
Desired Skills & Experience
- Certifications: AWS Certified Developer – Associate or AWS Certified Solutions Architect.
- Enterprise Tooling: Familiarity with Splunk for centralized logging and performance monitoring.
- BI Environment Awareness: Prior experience or training with Tibco WebFOCUS or similar Business Intelligence platforms in a financial reporting context.
- Containerization: Familiarity with Docker or Amazon Elastic Kubernetes Service (EKS) for managing containerized microservices.
Application Deadline: May 29, 2026
# LI-SA1
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
Ready to apply?
Apply to SMX
Law Enforcement Agency CIO's organization is looking to provide Information Security as a Service and needs ISSO to support cybersecurity stakeholders This position is on site in Washington, DC and requires an active Top-Secret clearance.
Essential Duties & Responsibilities:
- Ensure the day-to-day implementation, oversight, continuous monitoring, and maintenance of the security configuration, practices, and procedures for each IS
- Provide liaison support between the system owner and other IS security personnel
- Ensure that selected security controls are implemented and operating as intended during all phases of the IS lifecycle
- Ensure that system security documentation is developed, maintained, reviewed, and updated on a continuous basis
- Conduct required IS vulnerability scans according to risk assessment parameters.
- Develop Plan of Action and Milestones (POAMs) in response to reported security vulnerabilities
- Manage the risks to ISs and other FBI assets by coordinating appropriate correction or mitigation actions, and oversee and track the timely completion of (POAMs)
- Coordinate system owner concurrence for correction or mitigation actions
- Monitor security controls for FBI ISs to maintain security Authorized To Operate (ATO)
- Upload all security control evidence to the Governance, Risk, and Compliance (GRC) application to support security control implementation during the monitoring phase
- Ensure that changes to an FBI IS, its environment, and/or operational needs that may affect the authorization status are reported to the system owner and IS Security Manager (ISSM)
- Ensure the removal and retirement of ISs being decommissioned in coordination with the system owner, ISSM, and ISSR
Required Skills & Experience
- At least 5 years serving as an Information Systems Security Officer (ISSO) at a cleared facility.
- Minimum of 7 years of work experience in a computer science or Cybersecurity related field.
- At Hold at least one of the following certifications: Certified Information Systems Security Professional (CISSP), Global Information Security Professional (GISP), or the CompTIA Advanced Security Practitioner (CASP) or other certifications exemplifying skill sets such as those described in DoD Instruction 8570.1 Information Assurance Management (IAM) Level II proficiency.
- Familiarity with the use and operation of security tools including Tenable Nessus and/or Security Center, IBM Guardium, HP Weblnspect, Network Mapper (NMAP), and/or similar applications.
- Active Top-Secret security clearance
Desired Skills & Experience
- Experience supporting a federal law enforcement agency
Application Deadline: 3-27-2026
# LI-SA1
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
Ready to apply?
Apply to SMX