Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

You are the source of truth for member data on the MCSS (Member Communications Shared Services) team. While the Marketing Operations Manager owns the pipes that deliver communications, you own what flows through them — the accuracy, completeness, and integrity of every member list. You are responsible for sourcing, validating, and preparing member data drawn from many internal systems, ensuring that every letter, email, and text we send reaches the right member with the right information. 

At SmithRx, data integrity is a legal requirement — not a best practice. Our member communications are heavily regulated and compliance-driven, and this role works directly with Protected Health Information (PHI). A single bad record isn't a minor error; it's a risk to our members and our business. You will report directly to the Member Comms Team Lead and maintain a dotted-line relationship with our centralized Data team — contributing to shared Snowflake data models, aligning with enterprise data standards, and coordinating on upstream changes that affect member communications. Over time, high performers in this role will have the opportunity to expand their scope beyond member communications into broader marketing analytics. 

Responsibilities:

• Data Sourcing & List Building
  • Own the end-to-end process of extracting and compiling member lists from multiple internal data sources — eligibility systems, pharmacy data, client records, and more — for use across email, SMS, and print communications. Your primary workspace is Snowflake, querying across the data models maintained by our Data Engineering and Analytics teams. 

• Data Quality & Validation
  • Define and enforce data quality standards across all member lists before they enter the delivery pipeline. Build and maintain automated checks that surface anomalies — duplicate records, missing fields, invalid formats, eligibility mismatches — before a single message is triggered. 

• PHI Stewardship & Compliance
  • Handle Protected Health Information with the rigor and discipline it demands. Own suppression list logic, ensuring members who have opted out, are ineligible, or fall under regulatory exclusions are accurately reflected across all lists at all times. Treat opt-out, preference, and PHI data as the highest-priority data in the pipeline. 

• Cross-Functional Partnership
  • Work hand-in-hand with the Marketing Operations Manager to ensure lists are formatted, mapped, and structured exactly to the schema required by communication platforms. Maintain an active working relationship with the centralized Data team — contributing to shared data models and quality standards, staying aligned on upstream changes, and advocating for member communications data needs at the infrastructure level. 

What you will do:

• Extract, transform, and validate member data from multiple internal systems using Snowflake, producing clean, audit-ready lists for every communication send 
• Build and maintain automated data validation workflows that catch quality issues — gaps, duplicates, mismatched fields, ineligible members — before lists are handed to Marketing Operations 
• Own suppression and exclusion logic, including regulatory opt-outs, eligibility exclusions, and client-specific rules, and ensure they are consistently applied across all channels and send types 
• Partner closely with the Marketing Operations Manager on list specifications, field mapping requirements, and pre-send data checks — you are the upstream dependency for every campaign they deploy 
• Maintain clear documentation of data sources, transformation logic, field definitions, and business rules to support auditability and regulatory compliance 
• Collaborate with the centralized Data team to stay aligned on Snowflake data model changes, contribute to shared data quality standards, and represent member communications requirements in data infrastructure decisions 
• Proactively identify, escalate, and root-cause data quality issues, partnering with the Member Comms Team Lead and internal data owners to drive resolution 
• Support ad-hoc data pulls for compliance reporting, campaign sizing, program performance analysis, and regulatory inquiries 

What you will bring to SmithRx:

• 4+ years of hands-on experience in data analytics, data operations, or a closely related discipline 
• Experience working with Protected Health Information (PHI) and a working knowledge of HIPAA requirements as they apply to data handling — this is a requirement, not a nice-to-have 
• Strong SQL proficiency in Snowflake — comfortable writing complex queries, joining across multiple sources, and transforming raw data into clean, validated output 
• A quality-obsessed approach to data — you have experience building validation logic, reconciling data across systems, and treating data integrity as non-negotiable 
• Familiarity with member or customer data concepts including suppression lists, opt-out and preference management, eligibility logic, and regulated data handling 
• Experience working within a shared data infrastructure (e.g., contributing to or consuming dbt models, working alongside Data Engineering or Analytics teams) strongly preferred 
• Strong cross-functional communication skills — you can translate data findings and quality issues clearly to both technical and non-technical stakeholders 
• Healthcare or PBM industry experience is strongly preferred 
• A security-first mindset: You treat every member record as if it were your own medical history — because to someone, it is 

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is seeking a strategic and creative Events Marketing Manager to join our growing marketing team. This is a pivotal role where you will co-own the end-to-end implementation, planning, and execution of our event program, transforming events into a powerful engine for brand awareness, pipeline growth, and client engagement.

You will be the architect of our event experiences, from industry conferences and tradeshows to keynote & spotlight sessions. Your work will directly shape how prospective clients and partners perceive the SmithRx brand and will be crucial to our business growth.

This role can be based in our Lehi, Utah or San Francisco, CA office, or can be fully remote. You should be prepared to travel approximately 25% of the time. You will sit on the marketing team and report to the head of events marketing. 

What you will do:

Strategy & Impact

• Define key performance indicators (KPIs) and metrics for enterprise events, tracking performance and reporting on ROI.
• Innovate new event initiatives to elevate SmithRx's presence at industry events and through our owned programs, ensuring we stand out in a crowded market.
• Manage the end-to-end event budget, ensuring programs are delivered on-time and on-budget with a focus on maximizing impact.

Execution & Management

• Lead the planning and execution of our small to medium sized business event portfolios, including industry sponsorships, dinners, experiences, and regional field events.
• Oversee all event logistics, including venue sourcing, vendor negotiation and management, swag and collateral production, shipping, and on-site execution.
• Collaborate with the broader marketing team to create compelling pre-event promotion, at-event engagement, and post-event follow-up campaigns that convert leads into opportunities.
• Enable our sales team for success at events, providing clear pre-event briefings, managing on-site schedules, and ensuring a seamless lead handoff process.

What you will bring to SmithRx:

• A Bachelor's degree in Event Management, Marketing, Communications, or a related field.
• 4-6 years of experience in B2B event marketing, conference or tradeshows, or field events. 
• A strategic mindset with a hands-on attitude. You can focus on the high-level plan while still having the ability to manage the small details.
• Experience managing tradeshows and corporate events from conception to completion. Health-tech experience is a plus.
• Excellent project management and budget management skills; you are organized, detail-oriented, and can manage multiple complex projects simultaneously.
• The ability to take initiative and be proactive with event deliverables to ensure deadlines are met. You can tackle details as well as manage and execute against a broader events vision.
• Exceptional communication and interpersonal skills, with a demonstrated ability to build strong relationships with sales leaders, executives, vendors, and clients.
• Data-driven and analytical. You're comfortable with event technologies, CRM (e.g., Salesforce), and marketing automation platforms, and you use data to inform your decisions.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

You are the "Engine Room" of the MCSS (Member Communications Shared Services) team. In this role, your primary customer isn't the member—it's the data. You are responsible for the technical plumbing that connects our internal member database to our delivery platforms (email, SMS, and physical print houses), as well as the day-to-day execution of the communications flowing through those pipes.

At SmithRx, data integrity is a legal requirement. You will collaborate with the internal business systems and data teams to manage the tools, APIs, and data pipelines that ensure 100% accuracy in member personalization, while actively building, testing, and deploying the campaigns that reach our members.

Responsibilities: 

• Systems infrastructure: Co-own the integration between SmithRx’s internal platforms and communication vendors (e.g., Salesforce, Braze/Iterable, etc.).
• Data Mapping: Help define and maintain the logic for how member fields (Name, RX_Number, Copay_Amount) are injected into templates.
• Campaign Execution: Build, schedule, and deploy multi-channel communication journeys (Email, SMS, Print). Construct complex audience segments, configure trigger-based workflows, and manage the end-to-end deployment of both ad-hoc notices and always-on transactional messages.
• Technical QA: Build automated checks to flag data anomalies before communications are triggered, and conduct rigorous pre-flight testing on all campaigns.

What you will do:

• Translate business and regulatory requirements into executable, logic-driven campaign workflows within our communication platforms.
• Help manage the data pipeline for multi-channel communications, including complex permissions and transactional message sends. 
• Perform exhaustive campaign QA, including rendering tests, dynamic content validation, link tracking, and audience sizing checks to guarantee zero-defect deployments.
• Monitor campaign performance and deliverability in real-time, proactively triaging any send-volume bottlenecks, platform outages, or spam-trap issues.
• Manage the technical relationship with the direct mailer system, including SFTP file transfers, print-proof automation, and production timelines.
• Collaborate with our internal business systems team to ensure messages and letters are synced back to the internal member record for internal team visibility.
• Troubleshoot message deliverability to ensure SmithRx remains compliant with delivery laws.

What you will bring to SmithRx:

• 5+ years of experience in high volume B2C or B2B2C Marketing Ops, Comms Ops, or Transactional Messaging, with hands-on experience actively deploying campaigns.
• Proven track record of building and routing complex, multi-step customer journeys and trigger-based campaigns in enterprise platforms.
• Experience managing dynamic content at scale (Logic: "If Member_State = CA, then show Disclosure_X").
• Experience using and administering multi-channel communications platforms (Braze, Iterable, Salesforce Marketing Cloud, or similar), handlebar/liquid experience, and integrating those with other data sources.
• Familiarity with campaign QA tools (e.g., Litmus, Email on Acid) and a strong understanding of email/SMS deliverability and compliance best practices (CAN-SPAM, TCPA).
• Proficiency in SQL and experience working with JSON/API-driven communication platforms (e.g., Lob, MessageGears).
• A security-first mindset: You treat every data field and every deployed message as if it were your own medical record.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Senior Manager, Member Communications is the owner and architect of SmithRx’s unified communications with members. As we move from fragmented, team-based messaging to a centralized model, you will own the end-to-end lifecycle of every touchpoint a member has with our brand—from the first "Welcome" email to mandated physical letters.

This is a high-stakes manager role that sits at the intersection of Marketing, Clinical/Plan Operations, Customer Success, and Regulatory Compliance. You will be responsible for ensuring that SmithRx not only meets its legal obligations but does so in a way that feels modern, transparent, and member-centric. You will lead a team of communications specialists to transform "regulatory requirements" into "best-in-class member experiences."

Responsibilities:

• Centralized Strategy: Define the overarching strategy for member-facing communications across Print (US Mail), Email, SMS, and App Push.
• Change Management: Lead the transition of communication ownership from several individual teams such as Plan Operations, Clinical, and Product into a single, cohesive Marketing-led function.
• Vendor Management: Co-own (with Business Systems) the relationships and SLAs with internal teams as well as external high-volume print houses and digital communication platforms.
• Automation: Work closely with our Business Systems, Marketing Ops and Data Engineering teams to implement a notification platform and automate the process of getting data into that system in order to generate the correct type of notification at the right time to the right people.

What you will do:

• Learn & understand the current member communication processes and create requirements for the notification platform and automation of those programs.
• Prioritize the programs to automate first and establish the order in which to migrate them, identifying what can be automated and how quickly.
• Run a cross-functional "Member Communications Steering Committee" involving Marketing, Legal, Clinical, Plan Ops, and Account Management stakeholders to align on messaging priorities.
• Design and implement a unified "Communications Calendar" that prevents member fatigue and ensures critical health notifications aren't buried by marketing content.
• Build and lead a Member Communications Shared Services team to own, execute, and QA centralized member communications.
• Lead the response strategy for large-scale regulatory shifts (e.g., changes in formulary notification requirements or state-specific PBM transparency laws).
• Define KPIs for the team, moving beyond "open rates" to include "member sentiment," "compliance accuracy” etc.

What you will bring to SmithRx:

• 8-10+ years of experience in communication operations within a highly regulated industry (PBM, Health, or Finance/Fintech).
• Experience automating manual processes and migrating programs to new platforms.
• Experience with B2C or B2B2C multi-channel communications platforms & print vendors
• You are highly technical and enjoy rolling up your sleeves and getting into the weeds.
• Deep fluency in HIPAA, SOC2, and ERISA compliance frameworks a plus.
• Exceptional project management skills
• Experience implementing a "human-in-the-loop" QA process for physical mailings at a scale of 100k+ monthly units.
• The "Modern PBM" DNA: A desire to disrupt legacy insurance jargon with clear, compassionate, and transparent language.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities