Role

As a servant leader, you will lead and scale SmarterDx’s solution revenue cycle solution engineering function, ensuring reliable, secure, and scalable technical integrations for revenue cycle integrations from SmarterDx into health system sources (EHRs, coding systems) for our customers while providing white glove service to our health systems. You bring a strong blend of people leadership, technical fluency, and operational rigor. You understand healthcare data flows, EHR integrations, and the realities of deploying enterprise integrations in complex hospital environments. You are comfortable engaging directly with CIOs, revenue cycle executives, IT leaders, and frontline operators. You simplify complexity, build confidence, and position SmarterDx as a strategic partner rather than a vendor.

You will manage highly accomplished, fully remote revenue cycle solution consultants and partner closely with Product, Engineering, Implementation, and Customer Success to deliver seamless solutions across multiple products. This role blends strategy and execution. You will scale teams while remaining hands-on to unblock teams, solve complex technical challenges, and continuously improve how we evolve within the revenue cycle space.

**This role is fully remote within the US**

What You’ll Do

• You are energized by managing a highly experienced team, including experts whose knowledge may surpass your own, and you take pride in empowering them and bringing their insights together into a clear, unified strategy.
• Ensure excellence in revenue cycle solution delivery across all new and existing customer deployments, ensuring implementations are reliable, scalable, and delivered on time.
• Recruit, mentor, and lead a high-performing team of client-facing revenue cycle solution consultants, fostering a culture of accountability, technical excellence, and continuous learning. 
• Cultivate and maintain solution design standards, documentation, and best practices across revenue cycle integrations (including API, HL7, and database extract integrations).
• Partner with Implementation, Product, and Engineering teams to align complex solutions with product strategy and client timelines.
• Serve as an escalation point for complex or high-risk integrations, providing hands-on technical guidance.
• Collaborate with customer technical teams, including EHR, data, and IT stakeholders, to develop secure and compliant data exchange.
• Establish metrics and reporting for integration performance, throughput, and reliability, and communicate insights to company leadership.
• Continuously improve integration tooling, automation, and processes to support scale as SmarterDx grows.
• Drive technical design reviews, architectural decisions, and technology evaluations to ensure platform scalability and maintainability.

What You Bring

• 7-10+ years of experience in healthcare technology implementation, with at least 5 years in a senior leadership role (responsible for high impact portfolios, managing teams of 10+ resources, or both).
• 5+ years experience in both hospital revenue cycle management, including in-depth knowledge of hospital revenue cycle workflows, with particular emphasis on clinical charge capture through claims processing
• Hands-on experience and expertise in building revenue cycle solutions across HL7, FHIR, API integration, and database extracts for complex integrations with large health systems and enterprise customers, including extensive experience designing revenue cycle solutions with inpatient EHRs (including Epic, Cerner)
• Excellent people leadership skills, with a track record of empowering high performing technical leaders, setting clear expectations, and driving results. 
• Strong delivery management skills, with the ability to manage multiple complex initiatives across customers and products.
• Persuasive and clear in client-facing written and verbal communication, with the ability to confidently engage with health system resources from executives to analysts while mitigating risks. You’re a pro at translating business and clinical requirements into technical integration solutions (and vice versa)
• Analytical mindset with the ability to use data to forecast capacity, identify bottlenecks, and measure success.
• Experience working in startup or high-growth environments, balancing long-term strategy with near-term execution.

Nice To Haves

• Certifications or equivalent experience relevant to revenue cycle workflow subject matter expertise across major EHRs (particularly Epic)
• Experience with AI/ML solutions in healthcare
• AWS certifications or equivalent cloud implementation experience (AWS Solutions Architect, AI/ML Specialty, etc)
• Familiarity with CDI operational workflows

Our Tech Stack

• Rhapsody, Snowflake, Figma, Salesforce

Compensation

$220K to $240K base salary

#LI-Remote

#LI-DNP

Role

We’re looking for an Implementation Lead who knows revenue cycle management inside and out- and is eager to take hands-on ownership throughout the implementation, including some technical components. From the moment a deal is signed through to the day we go live, you’ll lead the way - working closely with cross-functional teams and client stakeholders to make sure our solutions fit seamlessly into our end users’ workflows and deliver real value from day 1.

You’re a natural collaborator and problem-solver, equally comfortable  in conversations with Directors of CDI to data engineers. You know how to ask the right questions, dig into data requirements and operational workflows, and bridge the gap between technical and non-technical audiences. You are excited to expand your technical skill set, taking the lead on components like SSO, sFTP and allowlisting. 

You have a sharp eye for data validation, and you know that clean, accurate data is critical to powering our clinical AI. You are confident reviewing data specifications, anallyzing files, and ensuring we start every implementation with implementation best practices and solid data.  Your attention to detail and process-oriented mindset bring clarity, order, and momentum to even the most complex implementations. 

**This role is fully remote within the US**

What You Bring

• 5+ years' experience in a healthcare related field (or, if your y-intercept is lower, evidence that your slope is super steep).
• Expertise in RCM software of EHR, preferably with certifications in Epic, Cerner, or Meditech
• In-depth knowledge of revenue cycle processes, including deep expertise in CDI, coding, or charge revenue reconciliation 
• A background in healthcare consulting and/or experience overseeing software deployments in a healthcare context.
• Proven experience as an Implementation Lead or similar role, with a focus on healthcare and revenue cycle.
• Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines.
• Data analysis experience and working knowledge of SQL
• Problem solver who thinks creatively to identify solutions to problems.
• Entrepreneurial mindset. Previous experience as an early joiner in a young technology company or evidence that you are scrappy. 
• Excellent communication and interpersonal skills.
• High level of professionalism, integrity, and commitment to client satisfaction.
• Autonomy and the confidence to drive process improvements throughout times of ambiguity and changing priorities

Nice To Haves

• PMP or Six Sigma
• Experience leading implementations for new product
• Advanced SQL proficiency 
• EHR integration expertise in HL7v2 or FHIR

Our stack

• JIRA, Salesforce, Hex/Snowflake, Figma, Zapier

Compensation

$150K to $170K base salary

#LI-Remote
#LI-DNP