About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

The Role

As Senior Product Manager for Monitoring Service Delivery, you'll own the product strategy for the tools and systems that enable SimpliSafe's monitoring specialists to protect our customers 24/7/365. That includes both our core professional monitoring — where monitoring specialists respond to break-ins, fires, and medical emergencies — and our Active Guard outdoor protection service, where advanced AI and specialists work together to help prevent crime before it happens.

You'll serve two primary customers in this role: the millions of SimpliSafe subscribers who depend on our monitoring services, and the operations team members who deliver those services every day. Success means building experiences that are fast and effective for specialists while ultimately keeping our customers safer.

You'll work with a dedicated team of designers and engineers, and partner closely with operations, backend platform teams, and cross-functional stakeholders to deliver meaningful improvements across how we deliver both reactive and proactive monitoring services.

Own Strategy and Roadmap

Define and drive product roadmaps for monitoring service delivery tools and workflows, including how AI and intelligent automation reshape the specialist experience. You'll balance near-term operational needs with longer-term investments that change how our service scales.

Define and Drive Key Outcomes

Own the KPIs and metrics that measure how effectively and efficiently we deliver monitoring services to our customers. Use data to identify opportunities, prioritize investments, and measure impact — and be comfortable making decisions when the data is incomplete.

Build Deep Domain Expertise

Develop a thorough understanding of our monitoring operations, the specialists who deliver the service, and the systems and platforms that enable it. Translate that understanding into product decisions that make the service better for both specialists and end customers.

Lead Cross-Functional Execution

Lead your engineering and design team in making decisions that balance cost, timeline, and customer benefit. Drive work across team boundaries when the ideal solution requires coordination with other product teams or operational partners.

Ship and Iterate

Research and write detailed requirements that capture both the vision and business case for new capabilities. Partner with operations enablement and other stakeholders to release features and ensure successful adoption.

Leverage AI Tools in Your Own Work

Use AI-powered tools to maximize the rigor and excellence of your own product work — from research and analysis to writing and communication — while operating more efficiently.

You've Got

• 5+ years of product management experience, with a track record of launching and iterating complex systems of web applications and backend services
• Experience working in operationally complex or highly regulated domains preferred
• Familiarity with AI/ML technologies and their practical application in product experiences preferred
• Bachelor’s degree in a technical field or equivalent hands-on experience preferred
• A KPI/data-driven mindset with a bias for action
• Strong writing, presentation, and verbal communication skills
• An entrepreneurial mindset — you aren't afraid to make decisions, and you're skilled at aligning cross-functional partners

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $121,400 to $178,000

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

About SimpliSafe

At SimpliSafe, our mission is simple: Make every home secure.

We believe safety should be accessible, intelligent, and effortless. Over the last decade, we have redefined home security with innovative hardware, professional monitoring, and a customer-first approach. As we scale our subscription business, driving engagement, retention, and recurring revenue growth is central to our long-term success.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

The Role

We are seeking a Director of Product to lead Experience Strategy — the function responsible for defining SimpliSafe's multi-year product vision and delivering major new capabilities into our combined product and customer marketing CLV organization.

This role operates on a 12-month-plus horizon. You envision what the SimpliSafe protection experience needs to become, build the roadmap to get there, and own the delivery of major new features and capabilities. Once a new capability ships — a new service, a reinvented experience, a new intelligence surface — the Director of Revenue & Retention will focus on growing and optimizing it against subscriber value targets.

You are not a strategist without a delivery mandate. You own both the vision and the build. Your output is working product features that the Activation & Adoption and Revenue & Retention teams can take to market, not decks and frameworks. Success means the organization has a clear multi-year direction, major capabilities ship on time, and the CLV outcomes those capabilities are designed to drive are realized by your peers.

You will partner closely with both the Director of Revenue & Retention (who owns in-market performance) and the Director of Activation & Adoption (who owns the early subscriber experience), ensuring all three zones build toward a coherent, differentiated protection experience.

What You'll Own

1. Multi-Year Vision & Major Capability Delivery

• Define the multi-year experience strategy for SimpliSafe's digital ecosystem.
• Own the delivery of major new features and capabilities — from concept through to handoff to the other zones.
• Establish the north-star experience model for protection visibility, intelligence, and differentiation.
• Translate company mission into intuitive, differentiated digital experiences that ship.
• Anticipate and define experience patterns for emerging hardware capabilities, ensuring new device innovations are translated into simple, scalable customer experiences.

2. App & Digital Surface Reinvention

• Lead major experience transformation initiatives across the SimpliSafe app and digital ecosystem.
• Reimagine how monitoring, alerts, and safety intelligence are surfaced to customers.

3. Cross-Zone Coherence & Handoff

• Ensure capabilities you build integrate cleanly into the Revenue & Retention and Activation & Adoption zones, with clear handoff points defined upfront.
• Define interaction standards and experience principles all three zones build within.
• Maintain a clear, shared roadmap so peer directors always know what is coming and when.

4. Strategic Experimentation & CLV Accountability

• Validate major experience shifts through structured experimentation before full rollout.
• Own projected 12-month CLV lift targets attributable to reinvention initiatives.
• Build the measurement framework to track experience improvements against subscriber value outcomes.

What Success Looks Like

• Major new capabilities delivered on time and successfully handed off to CLV teams focused on Activation & Retention
• A clear, sequenced multi-year roadmap that peer directors actively build toward
• Measurable CLV lift tied to reinvention initiatives with a defined attribution model
• Increased engagement depth post-launch of new features
• Improved customer visibility into monitoring value
• A cohesive digital experience across all surfaces — no zone building in isolation

What We're Looking For

• 8-12 years of product experience in consumer apps or subscription platforms.
• Proven experience leading major product transformations or multi-year roadmap initiatives.
• Track record of owning both vision and delivery — shipping major capabilities, not just defining them.
• Ability to define clean handoff criteria so peer teams can take ownership of new capabilities confidently.
• Strong design fluency and ability to partner deeply with UX leaders.
• Ability to drive alignment across peer directors without direct management authority over their teams.
• Comfort with ambiguity and long-horizon planning in a fast-moving environment.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $201,000 - $268,000

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

Role Overview

We are seeking a Senior Director of UX Design, Research & Content Strategy to own experience strategy across our full product portfolio: app, web, hardware interfaces, and the end-to-end customer lifecycle. This is a key leadership role with a hands-on expectation: you will set organizational direction, build and develop the team, and engage directly on the work that matters most. You will sit on CPO’s leadership team for product planning and investment decisions, and you are expected to drive UX, research, and content as a unified business function. You will inherit a team of 12 (designers, researchers, and content strategists) and a function with real capability and momentum. The opportunity is to elevate what exists, not build from zero. SimpliSafe’s UX, research, and content capabilities have grown substantially; this role is the next chapter: moving the function from craft-focused to outcome-accountable, from reactive to proactive, and from team-level to enterprise-level influence.

Key Responsibilities

Strategy, Execution & Organizational Leadership

• Own the multi-year UX vision across SimpliSafe's digital and physical products; define how design, research, and content strategy are structured, staffed, and measured as business outcomes (activation, retention, plan upgrade conversion), driving Customer Lifetime Value (CLV).
• Establish a scalable design system and experience language across App (iOS/Android), web, and hardware interfaces. 
• Own content strategy as a first-class discipline: ensure that the words, labels, flows, and in-product messaging across the SimpliSafe experience are purposeful and consistent.
• Set and enforce how UX integrates into the product development process from discovery through post-launch; ensure design and content intent survive the handoff to Engineering.
• Recruit, develop, and retain high-caliber designers, researchers, and content strategists; build managers who operate with autonomy, freeing you to lead at the organizational and strategic level. Continuously raise the bar: elevate the team’s output, hold individuals to business outcomes, and build a culture where good work is distinguished from great work.
• You will need to personally produce work on the highest-stakes problems where the team needs a standard set by example.

Research as a Business Decision Tool

• Mature the research function from execution-focused to decision-driving: establish the standard that every study is scoped around an open business question, and build the team’s capability to hold that bar. Build a culture that treats research as a tool for answering open questions, not for validating assumptions or generating stakeholder comfort.
• Translate business questions into precise research questions before any study is scoped. Drive the discipline of asking: what decision hangs on this answer, and what would we do differently depending on what we learn?

AI-Augmented Design & Research

• Lead adoption of AI tools across design and research workflows to raise quality, compress cycle times, and free the team for higher-judgment work. You must be a practicing user of these tools yourself.
• Set standards for where AI augmentation is appropriate (generative ideation, design iteration, qual synthesis at scale) and where human judgment is non-negotiable (strategic framing, cross-functional influence).
• Partner with Engineering and Product Management to ensure that where AI enters customer-facing products, the UX standards for transparency, trust, and error recovery are defined by this function.

Cross-Functional Influence

• Operate as a peer to VP/Director-level leaders across Product, Engineering, Industrial Design, Marketing, and CX. Lead UX in executive reviews and investment decisions; frame experience trade-offs in business terms.
• Partner with Industrial Design to maintain hardware/software continuity as a coherent end-to-end experience.

What We're Looking For

Required

We don’t expect candidates to have led in every dimension of this role. We’re looking for depth in most areas and the intellectual drive to grow into the rest.

• 15+ years in UX Design, UX Research, Content Strategy, or a combination; at least 6 years leading multi-disciplinary experience organizations (design + research + content), including org design, hiring, and operating model ownership.
• Demonstrated track record of UX and content strategy at the executive level in a consumer-facing DTC company, with measurable contribution to business outcomes (conversion, activation, retention, revenue).
• Proven working depth across design, research, and content strategy disciplines; you must have sufficient depth to raise the quality bar, accelerate the team’s growth, and produce directly on the highest-stakes work.
• Demonstrated research discipline: experience building or running a research function where studies are scoped around open business questions. Able to say no to research that lacks decision context.
• C-suite-level influence through business fluency and clear thinking.
• Hands-on fluency with AI design and research tools: personal usage, a formed point of view on where they add value, and demonstrated experience driving team adoption.

Preferred

• Experience in hardware plus software environments (IoT, connected home, consumer electronics). Strong candidates with exceptional depth in digital DTC and limited hardware background are encouraged to apply.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $244,000 to $357,000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why Are We Hiring?

SimpliSafe is continuing to expand the capabilities of our connected security platform to support a growing ecosystem of devices, services, and customer experiences. Our camera portfolio has grown to the point where the hardest problems are no longer about shipping individual features, but about operating a heterogeneous fleet of cameras reliably, delivering firmware safely at scale, and evolving the underlying platform so feature teams can move quickly without compromising stability. 

We are hiring a Principal Product Manager, Camera Platform & Fleet Foundations on our Platform team to own the platform every camera and camera experience depends on. This role exists to define and harden the architectural, firmware, fleet management, and reliability foundations that enable rapid innovation while protecting system integrity, customer trust, and operational excellence.

About the Role

This is primarily a platform-focused role, not a feature role. Your accountability is the foundation that every camera experience depends on, not the features that get built on top of it.

You will own:

• Fleet-wide behavioral consistency across camera generations and hardware variants, including compatibility and lifecycle strategy.
• Clear platform standards and guardrails that engineering can build against.
• A measurable definition of platform health and operating rhythms to detect issues early and enable rapid recovery. 
• Defining and directing the strategy for the camera platform and fleet.

You will partner closely with firmware, backend, video/media, and ML/edge engineering leaders and serve as the subject matter expert owning the camera experience.

What You’ll Do

Set Platform Direction and Standards

• Own the roadmap and long-term platform strategy across camera hardware, firmware and OTA systems, and video and media services with a focus on reliability, scalability, and customer trust.
• Make tradeoffs explicit and documented; push back on one-off solutions that trade short term speed for long-term fragility.

Define Platform Health

• Define the metrics that reflect real customer outcomes: reliability, performance, and experience quality.
• Partner with engineering and data teams so problems are detected early, not discovered through customer complaints.
• Ensure QA, rollout, and evaluation practices support safe platform evolution and predictable customer outcomes.
  
  

Lead Cross-Stack Execution

• Translate platform needs into clear engineering priorities with measurable outcomes.
• Build credibility with engineers and PMs through precision, transparency, and consistency.
• Drive roadmap delivery across teams through strong planning and pragmatic decision-making.

What You Bring

Note that this role does not require deep expertise in video pipelines, ML, or media processing. We’re looking for a product leader who is energized by building and scaling complex systems that great products depend on. 

You likely have:

• 8+ years of product management experience, with meaningful time on platform, infrastructure, device platform, or systems-level products.
• A track record of earning engineering trust through precision, consistency, and understanding how systems actually work.
• Excellent written and verbal communication; you make priorities and decisions clear to engineers, product leaders, and executives.
• Experience defining measurable outcomes and using telemetry and data to drive decisions.

It’s a plus if you have:

• Experience working with firmware or OTA platforms on shipped products.
• Experience operating or managing fleets of connected or embedded devices in real-world environments.
• Familiarity with camera, video, or edge intelligence systems (or a demonstrated ability to quickly ramp up in technically complex domains).

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $145,500 to $213,400 .

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

About SimpliSafe

SimpliSafe is a leading innovator in home security, on a mission to make every home a safe home. We build user-centric hardware, software, and services that protect what matters most, with a hybrid work model and a highly collaborative, low-ego culture.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

The Role

We are looking for a Lead Product Manager – AI/ML to own the strategy and roadmap for SimpliSafe’s AI capabilities layer: the platform, models, and infrastructure that power both our monitoring intelligence stack and our customer-facing AI experiences.

You will own the AI capabilities that make both of those better: the models that detect real threats faster, the pipelines that keep them production-ready, and the platform decisions that determine what SimpliSafe can build at all. Domain PMs on monitoring and consumer will be your peers and primary customers. Your job is to make their roadmaps possible.

You will work directly with a world-class AI/ML engineering team on hard problems: real-time video analysis on edge hardware, trust-critical decision-making where errors have real consequences, and consumer AI experiences that drive value in a recurring revenue business. You will need to hold a sharp product point of view while translating between deeply technical ML constraints and business outcomes.

What You Will Own

1. AI Platform & Capabilities

• Define the multi-year strategy and roadmap for SimpliSafe’s AI/ML capabilities layer: the models, data pipelines, and platform infrastructure that domain teams build on.
• Translate complex product needs from monitoring, platforms, consumer domain, and platform/firmware PMs into crisp, actionable requirements for the AI/ML engineering team.
• Establish the quality bar for model performance in production: define what “good” looks like in terms of precision, recall, latency, and real-world safety outcomes, not just benchmark scores.
• Own platform decisions including model evaluation frameworks, data pipeline architecture, and the trade-offs between prompt engineering, fine-tuning, and third-party model adoption.
• Manage production model health: define processes for detecting and responding to model drift, data quality degradation, and performance regression.
• Build and maintain alignment across product, engineering, data science, design, and monitoring operations on priorities, trade-offs, and release criteria.
• Drive the strategy for AI safety, governance, and compliance: lead product-level privacy, consent, and bias mitigation decisions while partnering with Legal and Privacy teams to establish rigorous policies for biometrics and customer data protection.

2. Monitoring Intelligence Applications

• Partner with the Monitoring Product and Operations teams to define the AI capability requirements for Active Guard and 24/7 professional monitoring; specifically threat detection, triage, and escalation.
• Drive measurable reduction in false alarm rates and response latency. These directly affect customer trust, retention, and cost to serve.  Ultimately driving Customer Lifetime Value (CLV)
• Represent AI capability constraints and opportunities clearly to the monitoring team so that roadmap decisions are grounded in what the platform can actually deliver.
• Work with human-in-the-loop workflows to ensure monitoring agents and AI systems operate as an effective team.
• Collaborate closely with the Monitoring and Experiences team to identify 1-2 big, disruptive bets in AI in the home security market.

3. Customer-Facing AI Applications

• Partner with consumer domain PMs to define AI capability requirements for customer-facing features: security insights, anomaly summaries, proactive notifications, and guided self-service.
• Identify where customers are currently underserved or confused where machine learning could reduce friction, increase confidence, and prevent churn.
• Define the interaction model for AI-assisted experiences and ensure capabilities are accessible to a non-technical consumer audience without sacrificing depth.
• Work with design and research to close the loop between customer behavior data and AI product decisions.

What We Are Looking For

Required

• 8+ years of product management experience, with at least 3 years shipping AI or ML-driven features at consumer scale.
• Proven ability to define and champion a multi-year technical product vision that materially reshaped a product or platform.
• Sufficient technical depth to work credibly with AI/ML engineers: you understand model evaluation, data pipelines, inference trade-offs, edge computing constraints, and what “production-ready” means.
• Experience defining quality and success criteria for systems where errors carry real consequences, not just engagement metrics.
• Strong written and verbal communication; able to translate between deeply technical AI/ML concepts and customer-facing or business narratives.
• Comfort operating in ambiguity with incomplete data; you know how to run structured discovery rather than waiting for perfect information.
• Experience acting as a strategic peer in a matrixed organization, driving cross-functional alignment without direct reporting lines.

Strongly Preferred

• Experience owning or contributing to MLOps platforms: model deployment pipelines, evaluation frameworks, monitoring for drift and degradation.
• Experience shipping products in or adjacent to the home security, IoT, or professional monitoring space.
• Familiarity with real-time video analysis, computer vision, or edge hardware deployments.
• Background working with operations teams where product decisions have direct labor and cost implications.
• Experience building or integrating with large-scale data annotation or human-in-the-loop (HITL) systems.
• Experience building customer-facing AI experiences (conversational interfaces, intelligent notifications, or proactive recommendations) at consumer scale.

Preferred

• Familiarity with agentic AI systems: architectures where AI takes autonomous multi-step actions on behalf of users.

What Success Looks Like

In Your First 90 Days

• You have a working understanding of SimpliSafe’s monitoring operations, AI infrastructure, and current customer experience gaps.
• You have interviewed monitoring agents, operations center leadership, engineers, domain PMs, and customers; you can articulate the two or three highest-leverage AI capability bets available to us.
• You have a draft 12-month roadmap for the AI capabilities layer with clear hypotheses and measurable outcomes, socialized with key stakeholders across product, engineering, and operations.

By End of Year One

• At least one AI-driven monitoring capability is in production with measurable business impact (for example, a reduction in false alarm rate or response latency).
• You have shipped customer-facing AI capability and is showing positive signal on retention or self-service resolution.
• The AI capabilities roadmap is credible, resourced, and operating as the enabling layer for the broader product and engineering organization, not a bottleneck.

Why This Role

Home security is one of the few domains where AI errors have immediate, real-world consequences. A false alarm dispatches emergency services unnecessarily. A missed threat puts someone’s family at risk. Trust, once lost, does not come back. That constraint (the requirement to be both fast and right) makes this a genuinely hard AI problem, and one that the industry has not solved.

SimpliSafe is the largest DIY home security company in the US, with millions of active subscribers and a professional monitoring operation that runs 24/7. That scale means the data exists to build something meaningful. The engineering talent is here. The business consequence is real. What has been missing is the product leadership to translate that potential into a coherent AI capabilities strategy.

This role exists to close that gap. You will not manage a PM team. You will own the AI capabilities platform that determines what SimpliSafe can build; you will work alongside engineers, operators, designers, and domain PMs who are trying to solve the same problem from different angles. It is an IC role with principal-level organizational influence, reporting directly to the Chief Product Officer.

If you want to do consequential AI product work where the feedback loop is real, the stakes are high, and the problem is not yet solved, this is the right seat.

What Values You’ll Share

• Customer Obsessed – Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High – Always challenging ourselves and others to raise the bar.
• No Ego – Maintaining a “no job too small” attitude, and an open, inclusive, and humble style.
• One Team – Taking a highly collaborative approach to achieving success.
• Lift As We Climb – Investing in developing others and helping those around us succeed.
• Lean & Nimble – Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow, and thrive.
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families.
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $174,000 to $256,000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

About SimpliSafe

At SimpliSafe, our mission is simple: Make every home secure.

We believe safety should be accessible, intelligent, and effortless. Over the last decade, we have redefined home security with innovative hardware, professional monitoring, and a customer-first approach. As we scale our subscription business, driving engagement, retention, and recurring revenue growth is central to our long-term success.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

The Role

We are seeking a Senior Director of Product to lead Revenue & Retention — the function responsible for expanding subscriber lifetime value through integrated product and customer marketing strategies that drive engagement, monetization, and churn reduction across the current 12-month horizon.

This leader owns the Revenue & Retention product roadmap and its full execution. Your mandate is the 12-month book of work: taking capabilities that are in market or newly delivered, and driving  growth, retention, and monetization outcomes through coordinated in-product experiences and marketing programs. Because the SimpliSafe mobile app is the primary daily touchpoint for our subscribers, a deep expertise in mobile product strategy, app-led growth, and mobile UX is highly critical to this role, alongside the ability to extend that strategy through cross-channel customer engagement.

When the Director of Experience Strategy defines and ships a new capability — a new service, a reinvented experience, a new intelligence feature — it is up to your team to operationalize, grow, and optimize against subscriber value targets.

You are not executing someone else's vision passively. You will partner with the Experience Strategy team and own how every capability in your zone performs. You have full roadmap authority over the improvements, experiments, and growth initiatives within it. Your success is measured by tangible movement in subscriber retention, ARPU, and projected CLV.

You will lead a unified team spanning product management and customer marketing, and partner closely with the Director of Experience Strategy (who builds new capabilities) and the Director of Activation & Adoption (who ensures customers are set up to succeed from day one).

What You'll Own

1. 12-Month Roadmap Ownership & Execution

• Own the Revenue & Retention product roadmap across the current 12-month horizon — including prioritization, sequencing, and delivery.
• Take newly delivered capabilities from the Experience Strategy team and drive the product and marketing initiatives that maximize their retention and revenue impact.
• Leverage a deep understanding of mobile app ecosystems (iOS/Android) to ensure new capabilities translate into seamless, high-converting mobile experiences, and are reinforced through coordinated customer communications.
• Run a rigorous experimentation and iteration cycle within your zone to continuously improve performance against CLV targets.

2. Monetization & ARPU Growth

• Increase Free-to-Paid conversion rates.
• Improve upgrade rates and optimize upgrade timing and value visibility, specifically through frictionless in-app conversion flows and external communication channels.
• Drive hardware component attach and ARPU lift, by integrating cross-sell and up-sell opportunities naturally through multiple channels across the customer journey.

3. Engagement & Value Reinforcement

• Own subscriber retention across the lifecycle, with accountability for expanding LTV through reduced attrition and increased sustained customer value.
• Drive a holistic retention strategy that addresses key churn drivers, including perceived value, trust and reliability, and pricing and packaging friction.
• Ensure customers consistently understand and trust the protection they receive through in-product experiences and lifecycle communications.
• Increase meaningful engagement with core product experiences and execute targeted interventions at key churn moments to improve retention and satisfaction.

4. Cross-Functional Partnership

• Partner as a peer with the Director of Experience Strategy — they build and deliver new capabilities into your zone; you own how those capabilities perform and grow.
• Partner with the Director of Activation & Adoption to ensure customers arrive in your zone ready to engage, with strong handoff points defined jointly.
• Collaborate closely with Design, Engineering, Data Science, and CX & Monitoring Operations to execute your roadmap.
• Provide clear, data-backed input to Experience Strategy on what subscribers need next, informing the longer-horizon roadmap.

5. Team Leadership

• Lead a unified Revenue & Retention team with the CLV org that includes product managers and customer marketing — this is both a product and marketing leadership role.
• Build and develop a high-performing team accountable to measurable growth outcomes, mentoring them on best practices in mobile app growth and lifecycle marketing strategy.

What Success Looks Like

• Reduced low-usage and customer-initiated churn across tenure bands
• Increased ARPU and upgrade conversion rates
• Improved hardware component attach and cross-sell performance
• Measurable lift in projected 12-month CLV
• Sustainable engagement without erosion of customer trust

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $241,000-$354,000

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.