At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for an Enterprise Account Manager to help us retain and expand our relationships with existing customers of our Market Intelligence solution.

This role will report to the Country Manager based in Japan. 

Why is this role so important at Similarweb?

Our Market Intelligence solution is used by thousands of companies, like Google and Walmart, to give them a competitive advantage in driving online traffic. 

As an account manager, you will own the relationship with these customers, and work with key decision-makers to make sure they are getting the most value out of our platform and data.  In addition to increasing your accounts’ user engagement and facilitating product adoption, you will be responsible for identifying and leading up-sell opportunities to drive new business growth. 

So, what will you be doing all day?

Your role as part of the Enterprise team means your daily responsibilities may include:

• Managing and developing long-term partnerships with some of the world’s biggest brands
• Working closely with a customer to increase product adoption and engagement
• Identifying opportunities for upsells, and increasing the lifetime value of our customers
• Making sure that our customers are getting the most value possible from the product, and reaching their business goals and KPIs

This is the perfect job for someone who:

1. Minimum 3 years experience in sales or account management in customer-facing roles
2. Demonstrated success running consultative sales processes in complex Enterprise organizations 
3. Strong understanding of the digital marketing space and trends 
4. Able to identify value drivers in recurring revenue business models
5. Strong presentation skills; feels confident presenting in front of senior management of prospect organizations
6. Team player who can collaborate effectively with colleagues and business partners

Why you’ll love being a Similarwebber:

• You’ll get to sell a product you actually believe in: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
• You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 
• We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
• You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
• Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-HYBRID

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for a Customer Success Manager, SMB/ Enterprise (based in Tokyo) to work closely with our top SMB / enterprise clients in the Japan market. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. 

Why is this role so crucial at Similarweb?

The Customer Success Manager is a key player on the SMB / Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.

So, what will you be doing all day?

• Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success 
• Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
• Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
• Manage and expand long-term customer relationships, and ensure account longevity and renewals
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
• Develop strong subject matter expertise across all Similarweb solutions

This is the perfect job for someone who:

• Solid understanding and experience in digital marketing 
• 3+ years experience in a client facing customer success role, preferably in a SaaS company with planning and execution capabilities
• 3+ years experience in an analytical/consultative role in digital marketing (SEO, PPC, media planning).
• Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with SMB / enterprise clients).
• Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
• Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
• Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
• Self-motivated, proactive, ownership mindset and results-oriented.
• Native level written and speaking Japanese 
• Willingness to use English at work (read and spoken)  

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers*

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-HYBRID

中小企業／大企業向けカスタマーサクセスマネージャー

Similarwebは、オンラインで起こるあらゆる出来事を明らかにすることで、企業がデジタル世界と関わる方法に革命を起こしています。

当社独自のデータとソリューションは、Google、eBay、Adidasといった業界大手を含む世界中の数千社のお客様に、デジタル戦略を推進する画期的な意思決定を支援しています。

2021年にはニューヨーク証券取引所に上場し、さらなる高みを目指し続けています。世界中に散らばる、聡明で好奇心旺盛、実践的で人柄の良いSimilarwebの仲間たちと共に働きませんか？

現在、東京を拠点とするカスタマーサクセスマネージャーを募集しています。中小企業から大企業まで、主要な顧客と密接に連携していただきます。デジタルマーケティング、データ分析、カスタマーサクセスの経験があり、顧客の課題解決とデータに基づいた成果の提供に情熱を注げる方を求めています。プロダクトエキスパートとして、Similarwebソリューションに関する洞察と創造的な提案を提供し、顧客の導入、活用、そして定着を促進していただきます。

日本カントリーマネージャー直属となります。

このポジションが重要な理由

カスタマーサクセスマネージャーとして、中小企業／大企業向けチームの中核を担い、社内の様々な部署と連携しながら、お客様にとって信頼できるアドバイザーとしてコンサルティングサポートを提供します。お客様との強固な関係を築き、Similarwebの価値を最大限に引き出すお手伝いをすることで、長期的な利用と顧客維持につながります。

主な職務内容

• 担当クライアントの主要窓口として、課題を特定し、成功の定義を策定する
• オンボーディング、トレーニング、導入促進、Similarweb製品の普及活動
• 信頼できるパートナーとしてガイダンスとサポートを提供する
• 長期的な関係を構築し、契約更新を促進する
• 解約リスクを特定し、対策を実施する
• ビジネス目標達成を支援するために、データに基づいたインサイトの活用を促進する
• アップセル機会を特定し、提案につなげる
• Similarwebの全ソリューションに関する専門知識を習得する

必要なスキルと資格

• デジタルマーケティングの知識…経験
• SaaS企業でのカスタマーサクセス業務経験3年以上（計画・実行スキル必須）
• デジタルマーケティング分析・コンサルティング経験3年以上（SEO、PPC、メディアプランニングなど）
• 強力な関係構築スキルと、迅速に信頼関係を築く能力
• 問題特定とソリューション提案スキル
• データ分析結果を明確に伝えるためのプレゼンテーションおよびストーリーテリングスキル
• チームワークと顧客重視
• 積極的、自発的で、結果重視
• ネイティブレベルの日本語
• 英語の読み書き、会話が堪能

ワークスタイル

Similarwebはハイブリッドワークスタイルを採用しています。在宅勤務の柔軟性と、オフィスでのチーム交流の機会の両方を享受できます。

Similarwebで働く魅力

• 誇りを持てる製品：従業員の99%が「製品が大好き」と回答
• アイデアを形にできる環境：自由な意見交換と挑戦を奨励
• 優れた報酬と福利厚生：競争力のある報酬、チームイベント
• キャリアアップ支援：他部署への異動や昇進の機会、研修プログラム
• 多様性と包括性：人種、性別、文化、年齢、価値観を尊重する職場

#LI-HYBRID

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for an Sales Development Representative  to build a strong sales pipeline of our ideal target clients, through effective outbound prospecting.

Similarwebについて

Similarwebは、企業がデジタルの世界とどのように関わるかを革新し、オンライン上で何が起こっているのかをすべて明らかにすることで、ビジネスの成長を支援しています。

当社のユニークなデータとソリューションは、Google、eBay、Adidasなどの業界大手を含む4,300社以上の企業に活用され、デジタル戦略における革新的な意思決定を支えています。

2021年にはニューヨーク証券取引所（NYSE）に上場し、現在もさらなる成長を続けています。

私たちは、世界中の才能ある、好奇心旺盛で実践的かつ誠実なSimilarwebの仲間たちと一緒に働くことを楽しみにしています！

Why is this role so important at Similarweb?

We receive thousands of inbound leads through our free product, and many of them don’t yet know the value our marketing intelligence product can bring to their company. As a MIR, you will be the first touchpoint for these new prospects, proving to them the value of Similarweb by sharing relevant insights from our data. The relationships you build, and the meetings you are able to create for the sales organization, will have a direct impact on our sales pipeline. This is your chance to launch your hi-tech career in a supportive environment and provide real value to companies all around the world, from many different industries and verticals.

So, what will you be doing all day?

このポジションがSimilarwebで重要な理由

当社の無料製品を通じて、毎月数千件のインバウンドリードが寄せられます。

しかし、多くの企業はまだ当社のマーケティングインテリジェンスが自社にもたらす価値を十分に理解していません。

MIR（Marketing Intelligence Representative）として、あなたは新規見込み顧客との最初の接点となり、当社のデータから得られるインサイトを共有することでSimilarwebの価値を伝えていきます。

あなたが築く関係性や創出する商談は、当社の営業パイプラインに直接影響を与えます。

サポートの充実した環境の中で、ハイテク業界でのキャリアをスタートし、多様な業界の企業に実際の価値を提供できる絶好の機会です。

Your role as part of the Demand Generation team means your daily responsibilities may include:

• Taking inbound calls, chats and responding to contact forms to qualify relevant prospects that could benefit from Similarweb’s many digital intelligence solutions
• Finding relevant insights and data to share with prospects that showcase the true value that Similarweb would bring to their digital strategy
• Sharing these insights either verbally, or through email
• Driving outbound efforts to proactively generate pipeline through multiple lead sources.
• Filling the sales pipeline, by creating a set number of meetings between prospects and sales managers
• Partnering with our marketing department to brainstorm and execute campaigns that show the value of our insights to our registered user base

This is the perfect job for someone who:

• Minimum 1 year experience in Sales
• Fresh graduates with relevant experience are also welcome to apply
• Wants to launch a successful career in tech sales
• Japanese native- A must
• Proficiency in English
• Has a strong work ethic, and knows how to develop relationships
• Previous customer-facing or marketing experience would be an advantage
• Experience with salesforce would be an advantage

具体的な業務内容

Demand Generationチームの一員として、以下の業務を担当していただきます。

インバウンドの電話・チャット対応、お問い合わせフォームへの返信を行い、Similarwebのデジタルインテリジェンスソリューションを活用できる適切な見込み顧客を選定する必要に応じてアウトバウンドを行う日本語ネイティブ-必須見込み顧客に対し、Similarwebが彼らのデジタル戦略にもたらす価値を示すためのデータやインサイトを特定し、共有するインサイトをコールまたはメールを通じて提供商談を設定し、営業チームのパイプラインを構築するマーケティング部門と連携し、登録ユーザーに向けたキャンペーンの企画・実施を行う

このポジションに向いている人

テック業界での営業キャリアを成功させたい方日常会話レベルの英語スキルをお持ちの方強い仕事への意欲があり、関係構築のスキルを持つ方顧客対応やマーケティングの経験があれば尚可Salesforceの使用経験があれば尚可営業経験が1年〜2年(業界不問)

Why you’ll love being a Similarwebber:

• You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
• You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.
• We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
• You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
• Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-Onsite

This role requires a strong blend of technical expertise, customer-facing acumen, and solution-oriented problem solving. The Data AS Consultant will work closely with Sales & Account Managers to provide technical leadership and solution design for highly consultative enterprise projects. It is a revenue-generating pre-sales position focused on enabling technical adoption and driving customer success for both new and expansion opportunities.

This role reports directly to the Team Manager, DSI, with a dotted line to the Regional Head of Japan.

Responsibilities

Technical Consultation & Solution Design

• Serve as a trusted technical advisor to enterprise customers, translating business goals into scalable, production-grade technical architectures.
  
  
• Design and document data integration architectures leveraging Similarweb’s APIs, DaaS feeds, and platform products to meet enterprise data requirements.
  
  
• Architect end-to-end data delivery pipelines into client ecosystems (e.g., Snowflake, Databricks, S3, or Google Cloud Platform).
  
  
• Provide technical workshops and POCs, guiding clients on ingestion, normalization, and querying best practices.
  
  
• Develop Statements of Work (SOWs), technical proposals, and detailed integration documentation to accelerate collaboration between internal teams and customers.
  
  

Technical Skill Execution Examples

1. Integration & Data Delivery
   
   
• Role: Design and implement integration workflows delivering Similarweb’s data via API, S3, Snowflake, or GCP Storage, tailored to customer infrastructure.
  
  
• Technical Skills:
  
  
• Advanced SQL querying and performance tuning in Databricks / Snowflake
  
  
• Proficiency with data file formats (CSV, JSON, Parquet, Delta) and understanding the trade-offs between performance, compression, and schema evolution
  
  
• Strong knowledge of ETL design, data governance, and access control
  
  
• Outcome: Clients understand technical feasibility and best practices for incorporating Similarweb data into their analytical stack.
  
  
2. Data Quality, Coverage, and Scalability
   
   
• Role: Explain how data is collected, validated, deduplicated, and scaled across geographies and verticals, referencing internal reruns and benchmarks.
  
  
• Technical Skills: Understanding of data validation, sampling frameworks, distributed storage performance, and data versioning (e.g., Delta Lake advantages).
  
  
• Outcome: Clients gain trust in data quality and scalability across enterprise-grade analytics environments.
  
  
3. Data Sampling & Proof-of-Concept Delivery
   
   
• Role: Generate and deliver custom data samples aligned with client use cases, whether via API queries, Parquet exports, Delta tables, or CSV snapshots.
  
  
• Technical Skills:
  
  
• Hands-on data extraction and transformation using SQL and Python
  
  
• Preparing data in optimal formats (e.g., Parquet v Delta)
  
  
• Managing delivery through multiple mechanisms: secure S3 share, Snowflake Data Share, API endpoints, or CSV download portals.
  
  
• Outcome: Clients can validate data structure, schema, and use-case fit before full-scale adoption.
  
  
4. Use Case Customization & Advanced Analytics
   
   
• Role: Demonstrate how Similarweb data can be enriched with client datasets (POS, CRM, or loyalty).
  
  
• Technical Skills: SQL and Python for data joins, REST and GraphQL APIs, JSON schema design, and familiarity with Model Context Protocol (MCP) for LLM integrations.
  
  
• Outcome: The client sees practical, technically sound pathways to integrating Similarweb data into their own analytical models and AI workflows.
  
  

Collaboration with Sales & Customer Teams

• Partner with Enterprise Sales Managers to qualify and design technical solutions during the sales process.
  
  
• Work with Enterprise Account Managers to drive expansion and deepen platform adoption through technical enablement.
  
  
• Collaborate closely with Customer Success and Delivery teams to ensure smooth technical transitions from pre-sales to production.
  
  
• Create reusable demos, templates, and data delivery playbooks for use across GCR teams.
  
  
• Participate in strategic account planning and contribute feedback to product and data engineering based on customer needs.
  
  

Market & Product Expertise

• Stay up to date with AI/LLM data standards, data engineering best practices, and cloud-native architectures.
  
  
• Provide feedback to product and data engineering on API performance, schema design, and data format optimization.
  
  
• Maintain familiarity with Model Context Protocol (MCP), OpenAPI, and emerging standards for data interoperability and contextual AI integrations.
  
  

Project Support & Technical Governance

• Lead technical scoping and architecture reviews during the pre-sales phase.
  
  
• Oversee sample generation, performance validation, and schema testing.
  
  
• Provide escalation support on data performance, pipeline reliability, and delivery troubleshooting.
  
  
• Ensure solutions align with data security, privacy, and compliance best practices.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
  
  
• 5+ years in pre-sales, solution architecture, or data consulting, with a strong focus on technical delivery.
• Technical Expertise:
  
  
• Data Architecture & Integration: Deep understanding of cloud ecosystems (AWS, Azure, GCP) and data warehousing frameworks (Snowflake, Databricks, Redshift).
  
  
• SQL & Data Modeling: Strong query and optimization skills for data analysis and transformation.
  
  
• APIs & Data Exchange: REST and GraphQL API fluency, JSON schema design, authentication (OAuth 2.0, JWT).
  
  
• File Formats: Deep understanding of CSV, JSON, Parquet, and Delta file formats—knowing when to use each for efficiency, scalability, or incremental updates.
  
  
• Data Sample Delivery: Ability to create, test, and deliver sample datasets across APIs, S3, and warehouse sharing mechanisms.
  
  
• MCP & AI Integrations: Awareness of Model Context Protocol, LLM context injection, and structured data retrieval patterns.
  
  
• Proven experience translating business requirements into technical solutions for large enterprise data ecosystems.
  
  
• Excellent communication and presentation skills—able to bridge the gap between technical and commercial teams.
  
  
• Fluent in Japanese and English (written and spoken) with experience serving enterprise clients.
• Strong problem-solving, self-management, and team collaboration skills.