Are you passionate about helping people and being the first step in connecting clients with legal support? We’re looking for a friendly, organized, and detail-oriented Intake Specialist to join our growing team at Altman Nussbaum Shunnarah Trial Attorneys. In this role, you will be the first point of contact for potential clients, gathering important information and ensuring cases are properly evaluated and directed to the legal team.

This is a 100% onsite position at our office in Boston, Massachusetts. We believe the best work happens when our team collaborates together in person.

What You'll Do:

Be the first connection: Answer incoming calls and respond to online inquiries from potential clients seeking legal assistance.
Conduct intakes: Gather key details about accidents and injuries while guiding clients through the initial intake process.
Capture critical information: Accurately enter client information and case details into the firm’s case management system.
Support case evaluation: Work closely with attorneys and staff to ensure cases are reviewed and routed efficiently.
Deliver excellent service: Provide compassionate and professional communication to clients during what is often a stressful time.

What You Need:

Strong communication and customer service skills
Excellent organization and attention to detail
Ability to multitask and stay organized in a fast-paced environment
Comfort speaking with clients over the phone and gathering sensitive information
Experience in intake, customer service, call centers, or legal environments is preferred but not required
Ability to work onsite in our Boston office

What You Get:

A Great Role: Full-time position with opportunities to grow within a respected personal injury law firm.
Supportive Team: Work with a collaborative group dedicated to helping clients receive the representation they deserve.

Ready to be the first step in helping clients get the legal support they need? Apply today and join our dedicated team.

Are you ready to make a significant impact in personal injury cases? We’re on the lookout for a dedicated and detail-oriented Case Manager to join our team and support our attorneys through all phases of pre-litigation and some litigation. If you're passionate about client advocacy and thrive in a fast-paced environment, this role is perfect for you!

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Drive Success: Manage personal injury pre-litigation and some litigation cases, providing essential support to attorneys and clients.
• Be a Key Player: Work closely with attorneys throughout all phases of pre-litigation, ensuring smooth and efficient case progression.
• Engage Directly: Maintain effective communication with clients, providers, and insurance companies, handling inquiries and updates with precision.
• Stay Organized: Utilize your organizational skills and proactive approach to manage documents, deadlines, and case details effectively.

What You Need:

• Experience:
  • Minimum 1 year of Legal Case Manager experience required; 3-5 years preferred
  • Proven ability in drafting and reviewing legal documents.
  • Experience in medical records management and understanding personal injury cases (highly preferred).
• Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
• Communication Skills: Excellent verbal and written communication skills are essential for this role.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!