About the Role

We're looking for a sharp, strategic Senior Manager of B2B Marketing to own and scale ShopMy's B2B marketing function. This is not a pure demand generation role — it's a true B2B marketer position for someone who has run (or been a key leader in) a B2B marketing org and knows how to use thought leadership, content, and education alongside pipeline programs to drive both acquisition and long-term retention.

We've proven high-touch channels like our invite-only Supper Club events generate real deals, launched our first B2B paid ads, and are starting to develop white papers to position ourselves as leaders in the performance marketing space. Now we need someone who can architect the full demand gen motion— and then evolve and build out a full B2B marketing function- including the brand lifecycle, education, and upselling support for our Customer Success team.

The right person is comfortable starting as an IC, moving fast to establish pipeline infrastructure, and then expanding their scope and eventually building a small team underneath them. This is a great opportunity for a well-rounded B2B marketer who wants to own an entire function at a fast-growing, category-defining company.

Your Impact

• Own the demand gen strategy end-to-end — from channel mix and content to lead scoring, nurture, and pipeline reporting
• Build a repeatable, measurable pipeline of qualified brand leads for our Brand Growth AE team to close
• Define and own MQL targets; work directly with sales to align on lead quality, handoff SLAs, and pipeline hygiene in Salesforce
• Build the digital layer around ShopMy's high-touch events (Supper Clubs, dinners, roundtables) to extend their shelf life and capture intent
• Develop a thought leadership strategy that drives both demand generation and long-term brand retention
• Partner with Customer Success to support upselling efforts — building marketing programs that help CSMs expand brand accounts
• Build ABM programs for our highest-priority ICP segments — from indie beauty brands to enterprise retailers

You Are Energized By

• Building a B2B marketing function that goes beyond demand gen — you've used thought leadership, education, and content to drive both pipeline and retention
• Working in tight lockstep with both a sales team and a customer success team — you understand acquisition and expansion motions equally
• The creator economy and the unique value ShopMy delivers to brand partners seeking authentic, measurable ROI
• A startup environment where speed, scrappiness, and first-principles thinking are valued over process for its own sake

What We're Looking For

• 7-9 years of B2B marketing experience, ideally at a SaaS, marketplace, or platform company — demand gen background is valuable, but we're looking for someone who has operated across the full B2B marketing mix
• Thought leadership & content chops — you've used content, education, and brand storytelling to drive demand and retention, not just paid ads and outbound
• Proven ownership of pipeline metrics — MQLs, opportunities created, and revenue influenced
• Salesforce fluency — for pipeline reporting, campaign attribution, and lead routing
• Experience collaborating closely with both Sales and Customer Success — you understand both acquisition and expansion/upsell motions
• Strong cross-functional communicator — can translate marketing needs into clear requirements for ops, sales, and leadership

Bonus Points

• Experience marketing to brand advertisers, retail buyers, or agency decision-makers
• Background in lifecycle or retention marketing for B2B audiences (email, education programs, in-product)
• Background in affiliate, creator, or influencer marketing technology
• Prior experience building pipeline programs with long (3+ month) sales cycles

About the Role

We are seeking a Senior Associate, Product Support to join our Product Support team at ShopMy.

In this role, you will independently own brand health monitoring and click tracking — building proactive systems to catch issues early, communicating clearly with brands, and driving resolution with confidence. You'll bring structure and rigor to a high-impact workstream, identify patterns that inform product improvements, and serve as a trusted escalation resource for the team. Beyond brand health, you'll contribute to generalist Brand Support work and help raise the bar on consistency and quality across the team.

Your Impact in the Role

• Own the brand health monitoring workstream end-to-end: daily dashboard review, issue flagging, brand outreach (email, calls, follow-up), and resolution tracking.
• Serve as the first escalation point for Associate-level brand health and tracking questions.
• Identify patterns across issues and proactively surface root causes and improvement recommendations to Engineering and Product.
• File and track bug reports in Linear with clear, concise summaries suitable for Engineering review — and follow through on prioritization.
• Maintain and improve internal documentation for brand health processes without being asked.
• Contribute to internal knowledge bases
• Identify AI coverage gaps in brand health workflows; edit AI drafts and contribute to improving AI performance.
• Support the Brand Support ticket queue on complex or high-impact tickets, applying judgment beyond standard macros.
• Contribute to monthly VOC reporting and ad hoc brand health analysis.

You Are Energized By

• Owning a workstream independently and making it run better over time.
• Being the person teammates turn to when something's tricky or unclear.
• Spotting patterns before they become problems — and proposing solutions, not just flagging blockers.
• Communicating clearly and calmly with brands, even when things are broken.
• Building and improving processes without waiting to be asked.

What We Are Looking For

• Bachelor's degree or equivalent experience.
• 2+ years of experience in affiliate marketing, digital marketing, implementation, product support, or product operations — what matters is that you've operated at the intersection of technical work and client-facing coordination.
• Strong project management instincts — this role is fundamentally about coordinating across brands, internal stakeholders, and Engineering to drive issues to resolution. You keep the threads together and nothing falls through the cracks.
• Client-ready from day one — you're comfortable joining calls with brand partners, troubleshooting live, and representing ShopMy confidently without needing a ramp period.
• Strong written and verbal communication skills — you write clean, concise summaries for both brands and internal stakeholders, and you communicate calmly and clearly even when things are broken.
• Technical enough to dig in — you can understand tracking issues, pixel failures, and integration problems at a meaningful level, even if you're not an engineer.
• Proactive and self-directed — you identify and execute improvements to workflows without being prompted.
• Comfortable managing multiple active issues simultaneously with reliable follow-through.
• Proficiency with tools such as Google Suite, Microsoft Office, and Zoom.
• Experience with or eagerness to learn Zendesk, Intercom, Linear, or Jira.

Bonus Points

• Direct experience in the affiliate marketing space.
• Background in a startup or high-growth SaaS environment.
• Familiarity with customer support or bug tracking tools (Zendesk, Intercom, Linear, Jira).
• Knowledge of the creator economy, e-commerce platforms, or performance marketing.
• Experience with link tracking, attribution, or pixel/conversion monitoring.
• Experience mentoring or informally onboarding teammates.
• Proven ability to prioritize and execute effectively under tight deadlines.

About the Role:

We’re looking for a talented and experienced Senior Full Stack Engineer to join our growing engineering team. In this role, you’ll collaborate closely with fellow engineers to build and scale a variety of full stack initiatives—from API design and UI development to data pipeline optimization and internal tooling.

Your Impact to the Role:

• Design and implement APIs using Node.js
• Build and maintain user interfaces with React and Redux
• Ensure platform performance, scalability, and long-term maintainability
• Develop and optimize data pipelines and internal tools
• Deploy production-ready applications on AWS using containerization, ALB, and ECS
• Monitor system performance and proactively implement improvements
• Maintain high standards for code quality, structure, and best practices

You Are Energized By:

• Having a significant impact on our innovative platform and shape the future of influencer and affiliate marketing
• Collaborating with the CTO to develop and implement full stack projects 
• Solving complex technical challenges with clean, efficient, and scalable code

• Making a meaningful impact on an innovative platform shaping the future of influencer and affiliate marketing
• Collaborating closely with technical leadership to bring full stack projects to life
• Solving complex problems with clean, efficient, and scalable solutions

What We're Looking For:

• Strong proficiency in React, NodeJS and Relational Databases
• Deep understanding of JavaScript language nuances and best practices
• Intermediate knowledge of UI design, including SCSS and animations
• Experience deploying production-ready projects on AWS, including containerization, ALB, and ECS
• Familiarity with logging and alerting using CloudWatch or alternative monitoring technologies
• Keen attention to detail in code structure and style
• Bachelor's Degree in Computer Science or Engineering
• 5+ years of experience with JavaScript-based front-end languages
• 3+ years of experience with React and Redux
• 3+ years of experience developing APIs in NodeJS

Bonus Points:

• Experience working in high-growth startups or fast-paced product environments
• Enjoy mentoring and helping shape engineering best practices and team culture

We are hiring at multiple levels therefore the compensation for this role will fall be between $145,000-$225,000 annually.

We’re seeking a Senior Level Product Designer, proficient in both UX and UI, who can take play a crucial roll in all touch points of the full design process — from assisting research and ideation to polished, high-quality delivery. You thrive in cross-functional collaboration, partnering with PMs, engineers, and design to create cohesive, user-centered experiences. You’re comfortable assisting research, iterating quickly while maintaining a high bar for craft, accessibility, and detail. You have a keen eye for opportunities to improve usability and aesthetics, stay ahead of design trends, and bring fresh ideas that elevate both our product and our team. A love for what we’re building is a must—we’re a small but passionate team, and that enthusiasm shows in everything we create.

What You’ll Do

• Own end-to-end design for assigned features — from assisting in research to high-fidelity delivery — ensuring user-centered, polished, and feasible solutions.
• Collaborate with PMs, engineers, and design to deliver cohesive, and beautiful user experiences.
• Digest user research to turn insights into actionable design improvements.
• Engage in design critiques, giving and receiving constructive feedback.
• Contribute to and maintain the design system for consistency, scalability, and accessibility.
• Maintain exceptional craft and attention to detail, ensuring designs meet accessibility standards and follow best practices.
• Proactively identify design opportunities to improve product usability, aesthetics, and overall customer experience.
• Stay up-to-date on trends and tools, bringing fresh, innovative ideas to the team.

What We’re Looking For

• 4+ years of product design experience (startup or fast-paced environment a plus).
• A portfolio that demonstrates a strong grasp of interaction design, visual design, and user-centered thinking.
• Experience working across web, mobile, and responsive design.
• Strong collaboration skills, with the ability to give and receive feedback constructively.
• Comfort with rapid iteration — you know when to polish and when to ship.
• Familiarity with modern design tools (Figma, etc.) and basic prototyping tools.
• A systems thinker who can design for scale while caring deeply about craft.
• Enthusiastic, eager to learn, and able to take feedback constructively – also a genuine enthusiasm for ShopMy and the brand we’re building.

About the Role

We are seeking a Senior Manager, Brand Onboarding to join our Product Support team. This is an individual contributor role responsible for owning the brand onboarding experience end-to-end from post-sale through go-live — while driving the systems, standards, and cross-functional initiatives that allow the function to scale. You’ll operate at the intersection of client success, product operations, and strategic execution, bringing both hands-on delivery and high-level thinking to every challenge.

Your Impact In The Role

• Own the full brand onboarding lifecycle from post-sale through go-live, managing a mixed Shopify and non-Shopify queue and ensuring every brand has a clear, well-executed path to launch
• Monitor onboarding health at the queue level — tracking timelines, actioning churn risks, and driving resolution of systemic blockers before they impact brands at scale
• Define quality standards and escalation protocols for onboarding, ensuring consistency across all touch points and teammates
• Lead large, cross-functional initiatives with company-wide impact — whether that’s improving go-live rates, reducing time-to-value, or partnering with Product and Engineering on platform improvements
• Partner with the Director of Product Support on long-term strategy, anticipating scale challenges and building preventative solutions
• Serve as a thought partner and informal mentor to junior team members, helping them grow their skills and navigate complex client situations
• Leverage AI tools and automation to improve onboarding efficiency, reduce manual lift, and surface insights that drive better client outcomes — and influence how the broader team adopts and scales these capabilities

You Are Energized By

• Owning complex problems from discovery through resolution — and building systems so they don’t recur
• Operating at both the strategic and tactical level: amplifying the function one week, owning a high-stakes onboarding the next
• Using data to create clarity for others and make confident tradeoffs under uncertainty
• Acting as a trusted cross-functional partner to Product, Engineering, Sales, and CS teams
• Fast-moving, high-growth environments where priorities shift and adaptability is a strength

What We Are Looking For

• Bachelor’s degree or equivalent experience
• 4–6 years of experience in client onboarding, client success, or a related implementation role, with at least 1–2 years managing complex, multi-stakeholder projects independently
• Demonstrated experience in e-commerce and/or affiliate marketing; familiarity with Shopify strongly preferred
• Proven ability to manage a portfolio of accounts simultaneously, balancing urgency, quality, and relationship management
• Strong data fluency — comfortable synthesizing support metrics, onboarding timelines, and customer signals into actionable insights
• Strong written and verbal communication skills, including the ability to present clearly to leadership and influence cross-functional stakeholders
• Experience identifying systemic issues and driving durable fixes, not just resolving individual cases
• Excellent time management and prioritization skills; knows what to push forward and what to park
• Experience working with Enterprise and Premium Brands

Bonus Points

• Experience working in a startup or high-growth SaaS environment
• Familiarity with Zendesk, Intercom, or similar support tooling
• Knowledge of the creator economy, influencer marketing, or affiliate platforms
• Experience working with or alongside AI support tools (e.g., Fin AI, Claude, or similar)

About the Role

We're hiring a Senior Product Builder to focus on the Creator experience at ShopMy. You'll be the second Product Builder on the team, working closely with ShopMy’s VP, Product.

Creators use ShopMy discover brands, build storefronts, earn commissions, and grow audiences through our tools. Your job is to make every part of that experience so good that creators can't imagine working without ShopMy. You'll own key surfaces of the creator-facing product, such as: onboarding, storefronts, affiliate tools, earnings, discovery, and the daily workflows that keep creators engaged and earning.

This is not a role where you write requirements and hand them off. You will take unclear signals - from creator feedback, data, internal teams, and the market - and turn them into concrete product ideas. Then you will see those ideas through until they are live in production and changing real behavior.

What We're Looking For

We need someone who embodies three qualities:

You are a full-stack builder. Your skills don't stop where someone else's begin. You think in complete systems. You can design the flow, reason through the architecture, and understand how data moves. You arrive with something real - rough wireframes, a concrete proposal with sharp scope and tradeoffs - so that Engineering and Design can react, improve, and ship. When you do this well, execution accelerates because translation is no longer required.

You are a creative. You understand that great product doesn't emerge in a straight line. You're comfortable sitting in ambiguity long enough to find something genuinely good, but not so long that nothing ships. You know when to open up possibilities and when to collapse them into something real. You create space when it's needed and apply pressure when it's time to get a project over the line.

You are a sleuth. The organization will hand you noise - feature requests, complaints, partial diagnoses. You assume what you're hearing is filtered, incomplete, or slightly wrong. You read between the lines, apply trained product judgment, and uncover the real problem worth solving. You don't take things at face value. You do the work to find the truth underneath.

What You’ll Do

• Own key surfaces of the creator-facing product - from storefronts and affiliate tools to onboarding, earnings dashboards, and discovery experiences
• Diagnose real problems from organizational noise: creator feedback, support tickets, usage data, and market signals
• Shape creative solutions with clear flows, rough wireframes, and concrete proposals that make the idea unmistakable to Engineering and Design
• Ship real product into production and stay close through the final mile - you care how the feature actually behaves, where it breaks, how it performs
• Partner deeply with Engineering, Design, UXR, and Data to move from signal to shipped product at high velocity
• Define and own metrics that reflect real creator value - engagement, earnings, retention, satisfaction
• Conduct creator research (office hours, data analysis, user interviews) to build deep empathy for what creators need and how they work
• Manage the balance between major roadmap bets and the continuous stream of iterative improvements that compound into a world-class product

What Success Looks Like

You judge yourself by what is live in production. Ideas, documents, designs, and prototypes are inputs to the work, not the work itself. The only reliable signal of success is a product that exists in production and makes the company better. Until something is running in production and changing behavior, the job is not finished.

You know when to slow down to shape the right solution and when to push to get it into users' hands.

What You Bring

• 5+ years of product management experience, with meaningful time shipping consumer-facing or creator/influencer products
• Demonstrated ability to take ambiguous problems and turn them into shipped solutions - not just specs or decks
• Strong design instinct: you can sketch flows, critique interfaces, and reason about UX without waiting for a designer to go first
• Technical fluency: you understand how systems are built, can reason about APIs and data models, and can have substantive conversations with engineers
• Deep empathy for creators and the creator economy - you understand how creators think about monetization, audience growth, and tooling
• Experience operating in a fast-moving, small-team environment where ownership is real and accountability is high
• A portfolio or track record of products you personally shaped and shipped, not just managed

Why ShopMy 

• You'll be the second Product hire in this area of the business. 
• You'll play a pivotal role in shaping a critical vertical
• You'll work alongside a team that treats product as a craft and holds each other to a high bar
• You'll ship constantly - we measure success by what's in production, not what's in a deck

About the Role

We're hiring a Senior Product Builder to focus on the Brand experience at ShopMy. You'll be the second Product Builder on the team.

The Brand side of ShopMy is where revenue is generated and partnerships come to life. Brands use ShopMy to discover creators, manage gifting programs, run paid collaborations, track attribution, and measure ROI across their creator marketing spend. Your job is to make the brand experience so powerful and intuitive that ShopMy becomes indispensable to every brand's creator marketing strategy. You'll own surfaces of the brand-facing product, such as: discovery and search, gifting workflows, campaign management, analytics and reporting, and the daily tools that help brand teams operate at scale.

This is not a role where you write requirements and hand them off. You will take unclear signals - from brand feedback, sales conversations, usage data, and the market - and turn them into concrete product ideas. Then you will see those ideas through until they are live in production and changing real behavior.

What We're Looking For

We need someone who embodies three qualities:

You are a full-stack builder. You think in complete systems. You can design the flow, reason through the architecture, and understand how data moves. You arrive with something real - rough wireframes, a concrete proposal with sharp scope and tradeoffs - so that Engineering and Design can react, improve, and ship. When you do this well, execution accelerates because translation is no longer required.

You are a creative. You understand that great product doesn't emerge in a straight line. You're comfortable sitting in ambiguity long enough to find something genuinely good, but not so long that nothing ships. You know when to open up possibilities and when to collapse them into something real. You create space when it's needed and apply pressure when it's time to get a a project over the line.

You are a sleuth. The organization will hand you noise - feature requests from brand partners, sales team asks, competitor moves, partial diagnoses. You assume what you're hearing is filtered, incomplete, or slightly wrong. You read between the lines, apply trained product judgment, and uncover the real problem worth solving. You don't take things at face value. You do the work to find the truth underneath.

What You’ll Do

• Own key brand-facing product surface - such as creator discovery, gifting, campaign management, analytics, attribution, and reporting
• Diagnose real problems from organizational noise: brand feedback, sales team signals, CS escalations, usage data, and competitive intelligence
• Shape creative solutions with clear flows, rough wireframes, and concrete proposals that make the idea unmistakable to Engineering and Design
• Ship real product into production and stay close through the final mile - you care how the feature actually behaves, where it breaks, how it performs
• Partner deeply with Engineering, Design, UXR, and Data to move from signal to shipped product at high velocity
• Work closely with ShopMy’s Brand Growth and Client Strategy teams to understand the brand buyer's world - their workflows, pain points, and how they measure success
• Manage the balance between major roadmap bets and the continuous stream of iterative improvements that compound into a world-class product

What Success Looks Like

You judge yourself by what is live in production. Ideas, documents, designs, and prototypes are inputs to the work, not the work itself. Until something is running in production and changing behavior, the job is not finished.

Success is not measured by how quickly work moves through phases, how many meetings are run, or how polished the intermediate artifacts appear. Real product work is recursive. You know when to slow down to shape the right solution and when to push to get it into users' hands.

The only reliable signal of success is a product that exists in production and makes the company better.

What You Bring

• 5+ years of product management experience, with meaningful time shipping B2B or marketplace products - ideally in marketing tech, advertising platforms, or brand tools
• Demonstrated ability to take ambiguous problems and turn them into shipped solutions - not just specs or decks
• Strong design instinct: you can sketch flows, critique interfaces, and reason about UX without waiting for a designer to go first
• Technical fluency: you understand how systems are built, can reason about APIs and data models, and can have substantive conversations with engineers
• Deep understanding of how brands think about creator marketing, influencer partnerships, attribution, and ROI
• Experience operating in a fast-moving, small-team environment where ownership is real and accountability is high
• A portfolio or track record of products you personally shaped and shipped, not just managed
• Bonus: experience working closely with sales and CS teams to translate commercial feedback into product direction

Why ShopMy 

• You'll be the second Product hire in this area of the business. 
• You'll be a key player in a critical vertical with real autonomy
• You'll work alongside a team that treats product as a craft and holds each other to a high bar
• You'll ship constantly - we measure success by what's in production

About the Role

As a Senior Brand Designer at ShopMy, you’ll craft effective, visually striking communications that drive our brand and business impact. You’ll collaborate closely with Design, Brand Marketing, and Product Marketing teams to evolve and express the ShopMy brand across every touchpoint- from campaigns and content to marketing materials, email, and paid ads.

This role calls for both strategic vision and hands-on craft; balancing conceptual thinking with an obsession for detail and brand systems. As an individual contributor on the Product team, you’ll independently own and execute complex brand design projects while ensuring that every piece of communication, from an email design to a social ad to a brand deck, reflects the premium, elevated identity of ShopMy

What You’ll Do

• Own, concept, drive and execute complex design initiatives for marketing campaigns, partnerships, and brand initiatives across all channels — including email, social, paid media, events, and out-of-home.
• Design and produce marketing materials such as sales decks, brand presentations, digital ads, and other assets that showcase ShopMy’s story and value.
• Translate brand strategy into campaign systems — building scalable visual identities, templates, and processes that ensure consistency and excellence across all touchpoints.
• Collaborate cross-functionally with Brand Marketing, Product Marketing, and Product teams to bring cohesive, high-impact narratives to life.
• Elevate the craft — create premium, modern, and engaging visuals that resonate with creators, brands, and consumers alike.
• Mentor junior designers and contribute to a high-performing, collaborative, and creative team culture.
• Work directly with external partners and agencies to ensure creative alignment, timelines and seamless collaboration across all initiatives.
• Handle multiple projects gracefully under tight timelines, maintaining creative excellence and attention to detail.

What Sets You Up for Success

• 6+ years of experience in brand, marketing, or visual design — ideally within lifestyle, tech, or creative industries.
• Proven experience concepting and executing holistic, cross-channel campaigns.
• Expert-level proficiency in Figma and Adobe Creative Suite
• Strong creative eye for typography, color, layout, and photography — with an ability to elevate the premium feel of a brand.
• Skilled in designing across a wide range of mediums — including email, digital ads, marketing collateral, and investor decks.
• A systems-driven mindset: you think beyond single deliverables to scalable design frameworks.
• Strategic thinker with the ability to define creative direction even from open-ended briefs.
• Excellent communication and presentation skills; can confidently sell ideas and lead creative discussions.
• Highly organized and proactive, able to manage multiple priorities with clarity and calm.
• Collaborative, optimistic, and full of creative energy. You naturally make work (and working) fun.
• A base knowledge of ShopMy, who we are and what we’re creating.