Shift Technology
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Project Manager
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Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
In this role you will spearhead the delivery of new products to our clients, from the scoping of the first project to ensuring a broader availability and scalability across all our markets. As a member of the Delivery team, you will be the cornerstone of client relationships and technical teams. You will anticipate risks, communicate with both external and internal parties, develop and manage implementation plans with technical and business teams, guide roadmap execution, and assist with identifying client needs.
Due to the collaborative, cross functional, and customer facing nature of this role, we expect this role to be hybrid with some days in our Paris office.
What you’ll do...
- Be a key stakeholder in client relationship, managing overall delivery of our solutions in time and quality by facilitating collaboration between Shift Technology’s and clients’ business and technical teams, from operational level to senior management
- Engage during presales and inception of new products, focusing on structuring and tracking the scoping phase before contract signature.
- Define project methodology and organization, validate client requirements, and identify key milestones and success factors
- Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
- Align with technical leadership team to drive scalability by design of our complex solutions while balancing key project needs
- Take a leadership role in shaping internal processes and tools to enhance organizational effectiveness of the company.
What you bring...
Shift’s project management team is filled with open-minded top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities.
We thrive on collaboration and believe that diverse perspectives lead to innovative solutions.
- You possess exceptional communication skills, both oral and written, enabling you to simplify complex concepts and effectively present to C-level stakeholders.
- You will lead by example and will define and own your delivery metrics on your program
- You bring at least 5 years of relevant experience in IT project management, preferably in a SaaS B2B environment
- PM certifications such as CAPM, PMP, or Prince2 are highly valued and will enhance your candidacy.
- You are dynamic, humble, curious and eager to learn, always looking to expand your fields of expertise.
- You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality and know how to get your teammates behind them.
- You are comfortable managing programs (with more than 20 project participants) and simultaneously dealing with the pressure of delivering excellent service to our customers.
- Advanced command of French, both written and spoken, equivalent to a native speaker.
- Business fluency in English - proficiency in additional languages (German, Spanish, Italian…) is a significant advantage.
- An experience in Consulting is a plus.
- An experience in the Insurance industry is a plus.
Interview Process
- Talent Acquisition
- Hiring Manager
- Business Case review
- Global Head of Delivery
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
Ready to apply?
Apply to Shift Technology
Head of Delivery Japan
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Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
The Head of Delivery in Japan is in charge of the delivery strategy, planning and execution for our Japanese Customer base. They will be responsible for both the successful deployment of our AI tools to our customers, and the transformation of our organization from a startup model to a consistent, scalable scale-up phase, ensuring high quality regardless of individual team skills.
Shift Technology in Japan is proud to count amongst its customers some of the most renowned Japanese companies in Insurance, both on the P&C and Life market, providing a great variety of AI-powered decision making tools, ranging from fraud detection to claim automation.
職務要件：日本 デリバリー責任者 (Head of Delivery, Japan)
日本デリバリー責任者は、日本市場における顧客への価値提供を最大化するため、デリバリーの在り方そのものを設計・推進するリーダーです。
AIプロダクトの導入を起点に、スタートアップフェーズにある組織を、スケーラブルで再現性のあるオペレーションへと変革していくことが期待されています。
個人の頑張りに依存するのではなく、仕組み・プロセス・チームを通じて高い品質を安定的に届ける。その基盤づくりを主導することが、このポジションのミッションです。
Shift Technology Japanは、損害保険および生命保険業界における国内有数の企業を顧客として擁しており、不正検知から保険金支払の自動化に至るまで、AIを活用した多種多様な意思決定支援ツールを提供しています。
主な職務内容
- デリバリー・ガバナンス: 日本リージョンにおける全プロジェクトポートフォリオを統括し、デリバリー戦略の策定から実行までをリードします。各プロジェクトが定義されたスコープおよび予算内で、期限通りに、かつ高品質に完了することを責任をもって推進します。
- クライアント・マネジメント: 主要顧客に対するエグゼクティブレベルのエスカレーション窓口として対応し、長期的かつ強固な信頼関係を構築します。また、セールスおよびアカウントチームと密に連携し、プリセールスフェーズにおける提案活動や顧客対応を支援します。
- オペレーショナル・オーバーサイト（運用監督）: 日々の業務運用全体を俯瞰し、リソース配分、リスク管理、進捗管理を通じて、プロジェクトポートフォリオの安定運営を確保します。変更管理、インシデント管理、規制・コンプライアンス対応において、ベストプラクティスを導入・定着させます。
- 部門横断的アライメント:データサイエンス、エンジニアリング、インフラ、セキュリティなどの各部門、ならびに海外拠点と密に連携し、製品・技術ロードマップとデリバリー計画の整合性を図ります。顧客ニーズを的確に把握し、運用上の優先順位や意思決定に反映させます。
- プロセスの産業化（標準化）: チーム横断で活用可能な、標準化され再現性の高いデリバリーフレームワークおよびプロセスを構築し、確実なスケールアップを実現します。
属人的なスキルに依存したスタートアップ型の運営から、組織として一貫した高品質を生み出す「エンタープライズレベルのデリバリーエンジン」への移行を牽引します。 - チームおよび人材育成: プロジェクトマネージャーおよびデリバリーマネージャーを統括・育成し、持続的に成長できる組織体制を構築します。オーナーシップと顧客中心主義（カスタマー・セントリシティ）を重視したカルチャーの醸成をリードします。
必須要件
本ポジションには、以下の領域において 組織の変革および成長をリードしてきた実績が求められます。
- 複雑なテクノロジー/SaaSデリバリープログラムの主導経験。(例：大規模なERP導入、エンタープライズ向けSaaSの導入・展開など)
- 大手企業（メジャーアカウント）に対するマネジメント経験。
- 広範なピープルマネジメント経験。
- SaaS業界に関する深い知見。
- 日英バイリンガル: 日本語および英語において、ビジネスレベルを超えた極めて流暢なコミュニケーション能力（100% Fluent）。
- 外資系企業（日本国外に本社を置く企業）において、日本国内の顧客に対応した経験。
- AI技術に対する知見、および日常的な活用経験。
選考プロセス
- 採用担当（Talent Acquisition）：オンライン
- デリバリーマネージャー：オンライン
- 主要ステークホルダー：対面（東京オフィス）
- グローバル デリバリー責任者：オンライン
Key responsibilities include:
- Delivery Governance: Owning the delivery strategy and execution over the entire project portfolio in the region, ensuring projects meet high quality standards, and are delivered on time, within scope, and budget.
- Client Management: Serving as an executive escalation point for key corporate accounts, fostering great client relationships, and partnering with Sales/Account teams on pre-sales activities.
- Operational Oversight: Securing our portfolio of projects in the region by managing day-to-day operations, resource allocation, risk management, and enforcing best practices for change management, incident management, and regulatory compliance.
- Cross-functional Alignment: Collaborating with other teams (Data Science, Engineering, Infrastructure, Security, etc,) and other offices of Shift to align delivery with our product and technology roadmap, translating client needs into operational priorities.
- Process Industrialization: Creating cross-team, standardized, repeatable delivery frameworks and processes that can be scaled reliably.The Head of Delivery in Japan is responsible for transitioning the organization from a skill-dependent startup model to a scalable enterprise-level delivery engine, ensuring consistent, high-quality results
- Team & Talent: Leading, mentoring, scaling, and developing Project and Delivery Managers, fostering accountability and customer-centricity.
Core expectations:
The ideal candidate must demonstrate a history of transformation and growth experience, specifically through:
- Leading complex technology/SaaS delivery programs (like major ERP deployments).
- Managing major corporate accounts.
- Extensive management experience.
- Familiarity with the SaaS industry.
- Bilingual fluency in both English and Japanese (100% fluent).
- Experience working with Japanese customers for foreign employers (not HQ’d in Japan).
- Familiarity with and regular use of AI technologies.
Interview Process:
- Talent Acquisition (Video)
- Delivery Managers (Video)
- Key stakeholders (In-person, Tokyo office)
- Global Head of Delivery (Video)
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
Ready to apply?
Apply to Shift Technology
Project Manager
Share this job
Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
As a Project Manager, you will join our Delivery team in Canada to spearhead the deployment of Shift’s AI solutions for global insurance clients. You will act as the cornerstone between our technical teams and client stakeholders, ensuring projects move from initial scoping to scalable, long-term success. Your goal is to anticipate risks and build strong, trust-based relationships that allow our products to deliver measurable value across diverse markets. This hybrid role is essential for driving the collaborative execution that defines how we win together at Shift, and should expect to be in the Toronto office 2 days per week.
What Your Impact Looks Like:
At Shift, we value ownership from day one. In this role, you will:
- Jump In & Get Things Done: Take proactive ownership of project milestones and resolve blockers quickly to keep delivery on track. Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
- Simplify the Complex: Translate technical requirements and project plans into clear, accessible language for both internal teams, customers, and C-level stakeholders.
- Decide with Data & EQ: Manage complex client relationships by balancing hard project data with emotional intelligence to navigate high-pressure situations.
- Test, Learn, Scale: Experiment with new project management methods and share these learnings to help the delivery organization improve speed and quality.
- Fix Issues Without Drama: Address delivery challenges directly and objectively, focusing on collaborative solutions rather than placing blame.
- Communicate with Impact: Adapt your communication style to align diverse stakeholders, from operational teams to senior management, around shared project goals.
- Cross the Finish Line: Ensure projects are delivered fully and meet agreed-upon standards, validating that outcomes truly meet client expectations before closure.
What You'll Need to Succeed:
We are looking for a Shifter who is...
- Impact Oriented: You bring at least 5 years of technical project management experience with a consulting or SaaS company. You have a proven track record of managing complex projects and understand how to turn project milestones into measurable business impact.
- Methodology-Minded: You hold a PM certification (PMP, Prince2, or CAPM) and use a structured approach to build scalable processes and implementation plan, but understand how to apply these frameworks flexibly.
- Bilingual: You are a fluent English speaker with a professional command of French (written and spoken) to effectively manage our global and local stakeholders and lead complex discussions and technical scoping in both languages.
- Growth Minded: You are always looking for a better way to do something - you are eager to test, learn, and adapt your project management methods by integrating AI-driven tools into your own workflow, using technology to automate the routine and scale your impact as Shift grows.
- Collaborative: You thrive in cross-functional environments, partnering naturally with Product, Engineering, and GTM teams to deliver unified outcomes.
- Client Focused: You are committed to exceptional service but prioritize the project’s long-term success over short-term requests. You have the professional courage to stand your ground under pressure and navigate difficult client conversations with data and integrity.
Interview Process
- Talent Acquisition interview
- Manager interview
- Interview with Americas Head of Delivery
- Business Case
The range listed is for base compensation. Your actual base salary will vary based on factors including location and individual qualifications objectively assessed during the interview process.
In addition to base salary, your total rewards package will include additional components such as incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the specific details for this position.
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
Ready to apply?
Apply to Shift Technology
Delivery Manager
Share this job
Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
Your Role
As the senior leader for the UK project management function, you will play a pivotal role in ensuring Shift Technology’s success in the UK. You will lead the team of project managers responsible for the delivery of our solutions to our clients, overseeing the end-to-end delivery process, from project inception to completion, ensuring that all client requirements are met with the highest level of quality and efficiency.
More specifically, you will:
- Manage the entire delivery lifecycle of our portfolio of projects including participating in pre-sales as well as project inception, planning , execution, monitoring, and closure.
- Develop, coach and empower a highly skilled team of project managers with a focus on operational excellence, personal accountability, resilience, #MakeItHappen attitude, and spirit of collaboration
- Coordinate and collaborate with leaders from across both the UK, Ireland & Nordics region and broader Shift to align strategy, priorities, resources and execution across your portfolio (internal partners include Data Science, Customer Success, Sales and Solutions Consulting, Product, Engineering, Legal)
- Develop and maintain strong relationships with key client stakeholders, understanding their business context and needs, and providing regular updates on project progress, addressing any concerns or issues, ensuring overall client satisfaction
- Proactively identify risks and issues that may impact project delivery and work with internal teams to mitigate them effectively.
- Drive continuous improvement initiatives to enhance delivery processes and methodologies
- Personally manage key, high-impact projects, demonstrating expert project management skills and strategic decision-making.
Your Profile
Shift’s project management team is composed of high achievers dedicated to exceptional client service, driven by challenging projects, and committed to continuous learning and innovation.
- Proven experience (10+ years) in delivery management role within the Enterprise SaaS industry
- 10+ years experience in Project Management, with at least 5+ years of experience leading and motivating a high performing team in the Enterprise Software/SaaS Industry
- Outstanding communication skills in English, with the ability to simplify complex concepts and with the ability to effectively interact with clients and internal teams at all levels.
- Dynamic, curious leader who embraces continuous learning and actively seeks to broaden your expertise and influence.
- Highly organized and detail-oriented, with the ability to manage multiple complex, high visibility projects simultaneously while meeting deadlines.
- Strategic mindset balanced with day-to-day operational excellence.
- Strong leadership qualities, taking full ownership of your responsibilities, inspiring your team, and driving innovation to enhance service quality and client satisfaction.
- Relevant certifications in project management (e.g., CAPM, PMP, PRINCE2) are a plus.
- Advanced fluency in English is required, with the ability to communicate with the nuance and precision of a native speaker.
- Additional languages (French, German, Italian) are a plus.
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
Ready to apply?
Apply to Shift Technology
Project Manager
Share this job
Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
As a Project Manager, you will join our Delivery team in Sao Paulo to spearhead the deployment of Shift’s AI solutions for global insurance clients. You will act as the cornerstone between our technical teams and client stakeholders, ensuring projects move from initial scoping to scalable, long-term success. Your goal is to anticipate risks and build strong, trust-based relationships that allow our products to deliver measurable value across diverse markets. This hybrid role is essential for driving the collaborative execution that defines how we win together at Shift, and should expect to be in the office 2 days per week.
What Your Impact Looks Like:
At Shift, we value ownership from day one. In this role, you will:
- Jump In & Get Things Done: Take proactive ownership of project milestones and resolve blockers quickly to keep delivery on track. Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
- Simplify the Complex: Translate technical requirements and project plans into clear, accessible language for both internal teams, customers, and C-level stakeholders.
- Decide with Data & EQ: Manage complex client relationships by balancing hard project data with emotional intelligence to navigate high-pressure situations.
- Test, Learn, Scale: Experiment with new project management methods and share these learnings to help the delivery organization improve speed and quality.
- Fix Issues Without Drama: Address delivery challenges directly and objectively, focusing on collaborative solutions rather than placing blame.
- Communicate with Impact: Adapt your communication style to align diverse stakeholders, from operational teams to senior management, around shared project goals.
- Cross the Finish Line: Ensure projects are delivered fully and meet agreed-upon standards, validating that outcomes truly meet client expectations before closure.
What You'll Need to Succeed:
We are looking for a Shifter who is...
- Impact Oriented: You bring at least 5 years of technical project management experience with a consulting or SaaS company. You have a proven track record of managing complex projects and understand how to turn project milestones into measurable business impact.
- Methodology-Minded: You hold a PM certification (PMP, Prince2, or CAPM) and use a structured approach to build scalable processes and implementation plan, but understand how to apply these frameworks flexibly.
- Bilingual: You are a fluent English speaker (written and spoken) to effectively manage our global and local stakeholders and lead complex discussions and technical scoping in both languages. Professional fluency in Spanish is nice to have.
- Growth Minded: You are always looking for a better way to do something - you are eager to test, learn, and adapt your project management methods by integrating AI-driven tools into your own workflow, using technology to automate the routine and scale your impact as Shift grows.
- Collaborative: You thrive in cross-functional environments, partnering naturally with Product, Engineering, and GTM teams to deliver unified outcomes.
- Client Focused: You are committed to exceptional service but prioritize the project’s long-term success over short-term requests. You have the professional courage to stand your ground under pressure and navigate difficult client conversations with data and integrity.
Interview Process
- Talent Acquisition interview
- Manager interview
- Interview with Americas Head of Delivery
- Business Case
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
Ready to apply?
Apply to Shift Technology
Project Manager
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Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
In this role you will spearhead the delivery of new products to our clients, from the scoping of the first project to ensuring a broader availability and scalability across all our markets. As a member of the Delivery team, you will be the cornerstone of client relationships and technical teams. You will anticipate risks, communicate with both external and internal parties, develop and manage implementation plans with technical and business teams, guide roadmap execution, and assist with identifying client needs.
Due to the collaborative, cross functional, and customer facing nature of this role, we expect this role to be hybrid with some days in our Singapore office.
What you’ll do...
- Be a key stakeholder in client relationship, managing overall delivery of our solutions in time and quality by facilitating collaboration between Shift Technology’s and clients’ business and technical teams, from operational level to senior management
- Engage during presales and inception of new products, focusing on structuring and tracking the scoping phase before contract signature.
- Define project methodology and organization, validate client requirements, and identify key milestones and success factors
- Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
- Align with technical leadership team to drive scalability by design of our complex solutions while balancing key project needs
- Take a leadership role in shaping internal processes and tools to enhance organizational effectiveness of the company.
What you bring...
Shift’s project management team is filled with open-minded top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities.
We thrive on collaboration and believe that diverse perspectives lead to innovative solutions.
- You possess exceptional communication skills, both oral and written, enabling you to simplify complex concepts and effectively present to C-level stakeholders.
- You will lead by example and will define and own your delivery metrics on your program
- You bring 2-5 years of relevant experience in IT project management, preferably in a SaaS B2B environment
- PM certifications such as CAPM, PMP, or Prince2 are highly valued and will enhance your candidacy.
- You are dynamic, humble, curious and eager to learn, always looking to expand your fields of expertise.
- You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality and know how to get your teammates behind them.
- You are comfortable managing programs (with more than 20 project participants) and simultaneously dealing with the pressure of delivering excellent service to our customers.
- Advanced command of English, both written and spoken, equivalent to a native speaker.
- Proficiency in additional languages is a significant advantage.
- Strong understanding of how AI, data modeling, IT architecture and transformation work is a plus
- An experience in Consulting is a plus.
- An experience in the Insurance industry is a plus.
Interview Process
- Talent Acquisition
- Hiring Manager
- Business Case review
- Global Head of Delivery
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
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