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Staff Escalation Manager
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Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Escalation Manager- Prompt Security, you will be tasked with leading and coordinating complex customer escalations, focusing on resolving complex issues and ensuring our customers receive timely, high-quality technical support as we scale our Generative AI security platform. We are seeking a highly collaborative, approachable, and customer-focused individual who will serve as the primary liaison between Technical Support, Product Management, Engineering, and Customer-facing teams, ensuring that high-impact issues are triaged quickly, prioritized correctly, and driven to resolution with clear and consistent communication.
What will you do?
The bulk of your time will be spent deflecting Jira tickets by providing solutions, KBs, and 1-on-1 training directly to the Support team. You will validate priority, review, and manage Jira tickets before engaging Development.
You will also perform trend analysis to identify top product defects and collaborate with the Documentation, Learning and Development (L&D), and Product Management teams to create and update knowledge. Code review may also be applicable, and suggestions for code improvements shared with engineering and Product Management.
For customer escalations, you will help engage the relevant stakeholders in internal and customer-facing conversations, and may lead those conversations from a technical perspective.
Key Responsibilities:
- Develop key contacts and relationships with assigned product PM/Dev leadership.
- Drive product supportability with PM/Development.
- Share support knowledge through available channels (KB, training, videos etc.).
- Trend analysis: Identify and track top impacting issues or product defects.
- Manage communication and response to Backline Support (Jira).
- Act as SME and be the focal point for assigned products.
- Research the code to expedite the investigation.
- Resolve Defects when possible.
- Quality Assessment for Support Jira tickets.
- Prioritize Jiras based on customer and support qualifications.
- Work to eliminate duplication.
- Deflect Jira tickets (Provide solution whenever possible).
- Validate severity.
- Maintain clarity and quality.
- Prioritize and maintain escalations to Dev.
- Create/maintain hot escalation board and review with relevant stakeholders.
- Create/Maintain support Defects Kanban.
- Communication - oversee response/information requests from Dev.
What experience or knowledge should you bring?
Ideal candidates will have:
- 5+ years of experience in technical support for SaaS or security products, preferably in enterprise environments
- Authoritative and assertive approach
- Deep technical knowledge (Products, OS, Cloud, SIEM, Enterprise Security)
- Coding and scripting skills
- Strong troubleshooting methodology and ability to diagnose complex technical issues systematically
- Self-starter mentality with experience building support processes from the ground up
- Excellent communication is required to clarify information between Support and Development and manage stakeholder expectations.
Domain expertise in:
- Enterprise SaaS platforms
- Cloud infrastructure
- Information security principles and cybersecurity products
- Container technologies and Kubernetes platforms
- AI/ML concepts (preferred but willing to train)
- Support methodologies and best practices
One of these is nice to have:
- Major cloud platforms (AWS/GCP/Azure)
- Container technologies and Kubernetes (hands-on experience required)
- API testing and troubleshooting
- Networking fundamentals
- Support ticketing systems (Zendesk, potential SFDC experience a plus)
Why us?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
- Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
- Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
- RSUs- 4 years vesting with 1-year cliff and then quarterly.
- Annual bonus (depending on the performance of the company) paid out in 2 cycles
- Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
- Company time off and holidays
- Private medical insurance
- Meal allowance
- Home office allowance
- Hybrid work model- The possibility of working both from the office and working from home
- Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
- Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
- Free Parking in our office building
- Music Room fully equipped room
- Wellness- workout sessions and a wellness app
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Ready to apply?
Apply to SentinelOne
Senior Backend Engineer - Collection Engineering
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Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Back-end engineer you will be building SentinelOne’s next-generation cloud-based security platform and are looking for a strong backend software engineer. You’ll enjoy building systems from the ground up, working hands-on in complex, large-scale environments, and taking ownership to drive solutions forward.
What will you do?
- The Collection team leads projects that directly impact the company's bottom line, focusing on areas such as remote operations, EDR, and XDR. Our initiatives start from concepts and evolve into products deployed across millions of endpoints and servers
- This multidisciplinary team comprises experts in backend, frontend, and endpoint technologies (Windows, Linux, Mac), enabling us to independently ideate, develop, and deliver solutions at scale.
- As a Senior Backend Engineer, you will implement innovative projects from inception to implementation, shaping the architecture, design, and development of new modules within our comprehensive security platform. Operating across multiple strategic product lines, you’ll have a direct and visible impact on the success of key company initiatives.
What skills & knowledge should you bring?
- 5+ years of backend development.
- Experience with high-performance micro-services-based backend systems.
- Proficiency in at least one of the following programming languages in a backend environment: Python \ Go.
- Experience developing cloud-native solutions and data pipelines.
- Experience working with databases (both SQL and NOSQL).
- Experience working with Dockers and Kubernetes.
- Experience with AWS, GCP or other cloud platforms.
- Strong capability to design a solution according to product requirements.
- Great communication skills and ability to work in hybrid and\or remote teams and lead projects.
- Proven experience with developing unit\component tests as part of the development process.
Any of these would be an additional plus:
- Experience working with Kafka ecosystem (pub/sub, Kafka connect, etc.).
- Experience with large scale management systems and performance.
- Experience with Terraform / Terragrunt.
- Experience with Rust, C++, Java, C# or Similar.
Why us?
We are at the forefront of the most dominant space of the Cyber Security market. You'll be working closely with some of the best researchers on the planet on the most innovative and challenging features that will shape the future of Cyber Security. You will be part of a truly global team that is rapidly growing around the world, on an amazing journey of success. You will work with great people in an open, fun environment, and you will be part of an organization that truly values its people.
- Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
- Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
- RSUs- 4 years vesting with 1-year cliff and then quarterly.
- Annual bonus (depending on the performance of the company) paid out in 2 cycles
- Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
- Company time off and holidays
- Private medical insurance
- Meal allowance
- Home office allowance
- Hybrid work model- The possibility of working both from the office and working from home
- Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
- Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
- Free Parking in our office building
- Music Room fully equipped room
- Wellness- workout sessions and a wellness app
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Ready to apply?
Apply to SentinelOne
Senior Backend Engineer- Prompt Security
Share this job
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Back-End Engineer, you will be tasked with building backend infrastructure for a new AISPM product, focused on monitoring AI assets, assessing risks, and delivering actionable insights. You will work in a fast-paced, innovative environment that requires agility, adaptability, and continuous iteration. Your work will also include enforcing security policies and ensuring safe, compliant AI deployment while contributing to the future of cybersecurity.
What Will You Do?
Primary responsibilities include:
- Design, develop, and maintain scalable server-side applications and APIs.
- Implement and optimize database schemas, queries, and data storage solutions.
- Collaborate with frontend developers to integrate user-facing elements with server-side logic.
- Participate in code reviews and contribute to architectural decisions.
- Troubleshoot, debug, and upgrade existing systems.
- Implement security and data protection measures.
- Work with cloud services (e.g. AWS, Azure, or GCP) to deploy and manage backend services.
- Contribute to the development of microservices architecture.
- Stay updated with emerging backend technologies and industry best practices.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- 5+ years of Backend development experience in Node.js and Typescript
- Database Management
- API Development and Integration with experience designing and building RESTful APIs along with familiarity with GraphQL is a plus
- Experience in designing and implementing microservices
- Scalability and Performance Optimization - Understanding of caching strategies and message queues and experience with large-scale, distributed architectures
- Experience implementing authentication, authorization, and data protection mechanisms
- Excellent problem-solving skills and attention to detail
- Proactive attitude and ability to thrive in a dynamic startup environment
- Communication and collaboration skills
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
- Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
- Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
- RSUs- 4 years vesting with 1-year cliff and then quarterly.
- Annual bonus (depending on the performance of the company) paid out in 2 cycles
- Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
- Company time off and holidays
- Private medical insurance
- Meal allowance
- Home office allowance
- Hybrid work model- The possibility of working both from the office and working from home
- Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
- Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
- Free Parking in our office building
- Music Room fully equipped room
- Wellness- workout sessions and a wellness app
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Ready to apply?
Apply to SentinelOne
Senior Windows Kernel Engineer - Windows Endpoint
Share this job
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Windows Kernel Engineer - Windows Endpoint, you will be tasked with working on our Windows EDR product and handle a wide range of tasks. You will have the chance to design, develop primarily in modern C++ (23), test, and debug the most complicated real-world problems.
What Will You Do?
Primary responsibilities include:
Our team designs and executes significant new features, as well as rewrites and reimplements the existing ones from scratch. You will also face extraordinary stability & optimization challenges given the scale of our agents. Your work will influence the security of tens of millions of Windows devices that we protect at enterprise & government customers across the globe (incl. 5 of Fortune 10 and hundreds of Global 2000).
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- 3-5 years of Experience in C/C++.
- Computer science or Software engineering graduate from one of the leading universities or equivalent experience.
- In-depth knowledge of operating systems and concepts.
- Strong debugging and troubleshooting skills.
- Solid system design and architecture skills.
- Great communication and teamwork skills.
- Previous experience with security-oriented development or related fields – an advantage.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
- Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
- Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
- RSUs- 4 years vesting with 1-year cliff and then quarterly.
- Annual bonus (depending on the performance of the company) paid out in 2 cycles
- Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
- Company time off and holidays
- Private medical insurance
- Meal allowance
- Home office allowance
- Hybrid work model- The possibility of working both from the office and working from home
- Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
- Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
- Free Parking in our office building
- Music Room fully equipped room
- Wellness- workout sessions and a wellness app
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Ready to apply?
Apply to SentinelOne
Senior Windows C++ Engineer - Windows Endpoint
Share this job
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
What are we looking for?
We are seeking a highly skilled and passionate Software Engineer with a background in low-level programming and a strong understanding of complex infrastructure to join our Detection Infra team.
What will you do?
As a new member of our development team, you will work in the user mode of our Windows EDR product and handle a wide range of tasks.
You will have the chance to design, develop primarily in modern C++ (23), test, and debug the most complicated real-world problems.
Our team designs and executes significant new features, as well as rewrites and reimplements the existing ones from scratch. You will also face extraordinary stability & optimization challenges given the scale of our agents.
Your work will influence the security of tens of millions of Windows devices that we protect at enterprise & government customers across the globe (incl. 5 of Fortune 10 and hundreds of Global 2000).
What skills & knowledge should you bring?
- 3-5 years of Experience in C/C++.
- Computer science or Software engineering graduate from one of the leading universities or equivalent experience.
- In-depth knowledge of operating systems and concepts.
- Strong debugging and troubleshooting skills.
- Solid system design and architecture skills.
- Great communication and teamwork skills.
- Ownership to lead the field to any milestone and drive a feature from planning to development and unit-testing.
- Previous experience with security-oriented development or related fields – an advantage.
Why Us?
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Study Funds- SentinelOne contributes 7.5% over your base salary (no tax ceiling is applied), and employees contribute 2.5% of their base salary
- Pension fund- SentinelOne contributes to your pension fund according to local law. Pension contribution may vary based on the selected plan.
- RSUs- 4 years vesting with 1-year cliff and then quarterly.
- Annual bonus (depending on the performance of the company) paid out in 2 cycles
- Employee Stock Purchase Plan- The plan enables employees to purchase SentinelOne stocks at discounted prices vs. market value. (the plan is subject to local taxation)
- Company time off and holidays
- Private medical insurance
- Meal allowance
- Home office allowance
- Hybrid work model- The possibility of working both from the office and working from home
- Parental Leave - Embracing a new child into the family is a unique moment for everyone! In support of that, we offer 20 weeks of fully paid leave for the birth parent and 12 weeks of paid leave for the non-birth parent
- Employee Assistance Program- Psychological sessions with certified therapists to help you overcome stress, personal and professional challenges
- Free Parking in our office building
- Music Room fully equipped room
- Wellness- workout sessions and a wellness app
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Ready to apply?
Apply to SentinelOne