Seer is seeking a highly motivated and customer-focused Field Service Engineer (FSE) to support our growing install base across the Northeast region. This role is critical to delivering exceptional customer experience for Seer’s Proteograph platform and associated automation systems. The FSE will work directly with customers to support all instrument support needs such as installation, repairs, upgrades, and preventive maintenance. The ideal candidate is passionate about the customer experience, has a solution-oriented mindset and is comfortable working in a fast-paced and agile environment. 

Responsibilities:

Instrument Support

• Install, maintain, and repair Seer instruments (Hamilton STARlet) and associated software and accessories.
• Troubleshoot, diagnose and resolve instrument issues to customer satisfaction.
• Resolve customer issues via phone and other remote support mechanisms to drive quick resolutions and maintain instrument uptime.
• Document all customer interactions within the CRM system (Salesforce).
• Triage and escalate complex issues which cannot be resolved remotely and work cross-functionally with the automation team and other internal teams to diagnose issues and apply corrections via field actions.
• Deliver service training to distributors and new hires as part of technical onboarding.
• Create knowledge articles based on system expertise and key learnings.
• Provide secondary/out-of-territory instrument support as needed. 
• Create and update service procedures and guidelines for best practices.
• Strong and collaborative work ethic; must be a self-starter that embraces a challenging and fast-paced work environment.   
• Willing to travel up to 80%. Occasional international travel may be required.

Customer Experience

• Develop strong customer relationships built on trust, respect, and empathy.
• Collaborate and communicate effectively with all stakeholders.
• Work closely with internal partners (e.g., Sales, Operations, Product Development, Quality) to advocate for customer needs and champion a successful outcome.
• Identify, document, and communicate customer experience feedback.
• Identify and propose new ways to add value to the customer experience.
• Participate on teams to represent the voice of customer

Minimum Qualifications

• Bachelor’s Degree in an engineering discipline (e.g., Mechanical Engineering, Electrical Engineering).
• Experience with liquid handlers and/or automation workflows (e.g., Hamilton, Tecan, Beckman).
• Ability to deliver technical information in a simple and effective manner.
• Ability to anticipate needs and act with a sense of urgency to prevent issues.

Preferred Skills and Experience

• Ability to develop strong relationships with all customers, internal and external.
• Ability to handle difficult customer situations and focus on win-win outcomes.
• Ability to recognize target audience and tailor communication style accordingly.
• Excellent communication skills, both verbal and written.
• Excellent problem-solving skills and systems thinking.
• Customer-facing experience, ideally in the life science or medical device industry.
• Ability to occasionally lift, carry, push, pull or otherwise move approximately 85 lbs. 
• Experience installing and/or repairing Hamilton Microlab STAR line is a plus.

Key Traits for Success

• Strong ownership mentality – operates as the “CEO” of their territory
• Highly responsive and customer-first mindset
• Systems thinker with excellent problem-solving ability
• Comfortable working independently in dynamic, fast-changing environments
• Strong communication and relationship-building skills

Location: SF Bay Area

The Role and The Team: 

We are looking for a collaborative, self-driven sales leader to join our team.  You will be responsible for developing, driving and executing the commercial strategy within the defined US territory and supporting our global expansion. In this sales role you will develop deep customer relationships within academic, Biotech, Pharma and Government accounts,  establish the Seer technology for unbiased proteomics as the market leader, support the build out of Seer’s commercial organization and meet or exceed the commercial targets set for the company. This role will be field and home-office based. 

Responsibilities and goals: 

• Develop a territory and account-based sales plan for the territory 
• Execute the plan for the territory to meet or exceed company goals 
• Deliver presentations on the Seer technology to customers in seminars and smaller meetings 
• Consult customers on the value of Seer technology for deep, unbiased proteomics to ensure the delivery of an exceptional customer experience
• Partner across the company to communicate the needs of customers to drive future product developments and market expansion
• Manage and drive the sales process within a complex sales environment
• Utilize, update and manage the CRM system
• Effectively manage and deliver an accurate forecast for the sales territory
• Drive prospecting and develop new leads in the region to expand the customer base and open up new markets
• Support the expansion of the commercial organization as needed to meet the company goals 

Background and Qualifications: 

• Deep knowledge of biomarker discovery and life science markets 
• 8+ years or equivalent of proven life science capital sales experience and success 
• Highly adaptable and independent professional
• Strong desire to build customer relationships for long term engagement
• Ideal candidate will be based in the region they support 

Education: 

• Life science degree is required 
• MBA or similar business degree desired 

At Seer, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,000 and $160,000, and will depend on the candidates education, skills, qualifications, experience, and location. This position is also eligible for bonus, benefits, and participation in Company’s stock option plan.   

#LI-REMOTE

Please note this is an onsite role in Redwood City, CA. Please do not apply if you are not local, do not plan to relocate and/or do not plan to come onsite. Remote locations will not be considered.

The Director, Corporate Strategy drives quantitative and qualitative analysis for high-priority, cross-functional issues—ranging from M&A evaluation to market entry—and provides actionable recommendations to senior leadership.

Key Responsibilities

• Strategic Planning: Assess operational performance through market research and data analysis to lead long-term strategic planning and corporate prioritization.
• Research & Insights: Lead innovative market-based research to identify growth opportunities, synthesizing complex data into high-impact insights for executive decision-making.
• Executive Communication: Craft compelling narratives, memos, and presentations to influence senior leadership and align internal/external stakeholders.
• Project Leadership: Manage complex strategy projects across organizational boundaries, overseeing end-to-end deliverables, timelines, and resource allocation.
• Corporate Development: Monitor global market trends and the M&A landscape to develop deal theses and conduct landscape analyses of potential targets.

Qualifications

• Bachelor’s degree in Business, Finance, or Biological Sciences
• Master’s/MBA preferred.
• 5+ years in strategy, consulting, or finance
• Minimum 2+ years of direct experience in Strategy or Management Consulting.
• Exceptional strategic thinking, quantitative rigor, and the executive presence necessary to drive change in a fast-paced environment.

The expected salary range for this position in Redwood City, CA is between $190,000 and $230,000. Actual pay will be determined based on years of experience, qualifications, and other job-related factors. A discretionary annual bonus may be available based on individual and Company performance as well as an equity package.

Senior Conference Marketing Manager 

The Senior Conference Marketing Manager at Seer is the global lead for all scientific conferences and commercial event initiatives, and a key contributor to Seer’s brand visibility and customer engagement strategy. This role owns the entire event lifecycle—strategy, logistics, and execution—and is responsible for connecting events and other customer engagement initiatives to Seer’s broader commercial strategies. The ideal candidate is proactive, communicative, accountable, and relentlessly execution-oriented, thriving in both high-level planning and detailed operations.

Responsibilities & Goals: 

Global and Local Event Leadership

• Serve as Seer’s central leader for global conference and event strategy, with full ownership of the planning and execution of major industry conferences, regional field events, webinars, and customer programs.
• Manage local events (e.g. roadshows, seminars, workshops) with the same rigor and strategic intent as global ones—ensuring consistent brand presence, customer value, and operational excellence.
• Maintain a proactive, forward-looking events calendar that anticipates industry moments, internal priorities, and customer needs.

Strategy, Market Intelligence & Continuous Optimization

• Define and evolve customer engagement strategies, particularly for conferences and other in-person events, that align with Seer’s commercial objectives, balancing budget efficiency with maximum impact.
• Lead as a trusted internal voice on market intelligence and customer segmentation, surfacing key insights that shape Seer’s presence and priorities at events.
• Consistently evaluate and refine event selections, formats, and spending based on measurable results and changing market dynamics.

End-to-End Execution & Logistics Ownership

• Fully own event execution, from high-level planning to day-of logistics, including: venue and vendor coordination, contract negotiation, sponsorships, AV, catering, exhibitor management, and branded collateral.
• Proactively anticipate operational needs and mitigate risks—ensuring events run smoothly and represent Seer at the highest standard.
• Lead the execution of live and on-demand webinars, integrating them into the broader events ecosystem.

Creative Lead

• Lead end-to-end development of conference creative assets, translating strategic objectives into compelling concepts and ensuring alignment across brand, messaging, and audience needs from initial brief through final production.
• Manage cross-functional collaboration with internal stakeholders and external agencies to drive timely execution of all creative deliverables, including design, content development, approvals, and print production.
• Oversee quality control and production logistics, ensuring all assets are delivered on time, on brand, and print-ready, while proactively troubleshooting issues and optimizing processes for efficiency and scalability.

Cross-Functional Collaboration & Communication

• Act as a strong, proactive communicator across internal teams, driving clarity, alignment, and accountability from early planning through post-event analysis.
• Partner with executive leadership, product marketing, commercial, brand, and digital teams to align on messaging, objectives, and KPIs.
• Provide clear, timely updates on event planning, milestones, roles/responsibilities, and follow-through to all stakeholders.

Lead Capture, CRM Integration & Post-Event ROI

• Own and optimize lead capture processes, working closely with vendors and marketing ops to ensure timely CRM integration and nurturing flows.
• Translate event performance into actionable metrics—tracking engagement, lead quality, pipeline influence, and brand impact.

Scalable Systems & Process Development

• Build operational infrastructure including repeatable playbooks, checklists, templates, and SOPs to ensure every event is executed efficiently, regardless of size or geography.
• Foster a culture of ownership, accountability, and continuous improvement across every aspect of event planning and execution.

Partnership & Vendor Management

• Cultivate strategic relationships with industry associations, event organizers, and vendors to maximize ROI and secure premium opportunities.
• Proactively manage contracts, timelines, and vendor accountability to avoid surprises and ensure flawless delivery.

Background & Qualifications:

• 30% travel
• Strong written and oral communications skills (including cross-functional and timely communication)
• Strong and collaborative work ethic; must be a self-starter and persistent in achieving objectives to support scientific and business goals
• Must work well in a small team setting, with the ability to work independently and collaboratively while meeting scheduled deadlines in a fast-paced environment
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite and other related software.
• Bachelor’s degree required.
• Experience working for a life sciences organization or biotech is a plus.
• 7+ years in conference management and creative development in the Biotech, Medical Device or Pharma space

The expected salary range for this position in Redwood City, CA is between $150,000 and $180,000. Actual pay will be determined based on years of experience, qualifications, and other job-related factors. A discretionary annual bonus may be available based on individual and Company performance as well as an equity package.