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Site Operations Manager

Science 37 · Morrisville, North Carolina

Clinical Operations RTP Posted Jan 28, 2026

POSITION OVERVIEW

The Site Operations Manager I is a member of the Clinical Operations department accountable for on-time and on-budget delivery of clinical studies using the highest quality standards.

The Site Operations Manager I will have a broad therapeutic knowledge leading the multifunctional study management team within a matrix environment. The study management team is collectively responsible for planning, solutioning, recruiting, executing, and close-out of clinical studies, within the scope of the client agreement. In doing so, the Site Operations Manager I will oversee all operational aspects of clinical trials according to and in compliance with corporate and project Standard Operating Procedures (SOPs), Good Clinical Practice (GCP)/International Conference on Harmonisation (ICH) guidelines and other applicable federal (FDA) and state regulations, to achieve established goals within timelines and budget.

The Site Operations Manager I is the single point of contact to client study teams working with internal and external stakeholders. This individual is accountable for the delivery of the project objectives on-time and on-budget and is responsible for end-to-end execution of clinical trials to ensure effective and timely internal and external communication of study progress, issues, and plans for resolution. The Site Operations Manager I is also responsible for efficient resourcing and financial management of studies under their supervision.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Project Guidelines and Communication:

Develops a project management plan in conjunction with the appropriate cross-functional teams, outlining planning, execution, and closeout milestones in addition to communication and contingency plans
Leads multi-disciplinary Study Management Team
End-to-end management of clinical studies to ensure appropriate resourcing and timely and high-quality delivery by all functional areas. Ability to identify and organize resources and services needed to accomplish tasks, sets objectives, plans for contingencies, and manages time effectively.
Develops and monitors study metrics to continuously assess study progress
Acts as the primary point of contact between Science 37 and sponsor project team, and independently leads internal and external project team meetings

Project Analysis and Management

Identifies critical project success factors for tracking, analysis and reporting including impact and probability of project risks
Monitors and tracks study status, timelines, and budget expenditures; identifies opportunities and recommends implementation plan for efficiency measures
Ensures timely data entry, query resolution and prompt resolution of data issues
Coordinates assignment of needed resources for study conduct and completion with functional area leaders; ensures appropriate staffing to accomplish project goals within budget
Identifies out-of-scope work and reports the scope change process to leadership
Assists with the development of a budget/ contract change order as appropriate in conjunction with the Director, Clinical Operations, and the business development teams.
Responsible for review of study budget, expense reports and financial records (invoicing/units/expenses) in conjunction with appropriate project team members
Ensures that study activities are properly tracked and entered into the company’s time tracking/project management/resource planning software tool in a timely manner
Ability to analyze data and information to derive conclusions and drive critical decision-making
Assists and supports study audit preparations

Leadership

Accountable for development, oversight and delivery of team training for specific projects
Applies expertise in day-to-day Clinical Operations activities, collaborates with internal and external cross-functional team members to develop study documents and manuals, including ICFs, manuals, presentation decks, risk plans, etc.
Determines needed project processes and trains study teams; maintains study team knowledge and application of project processes
Establishes and communicates team performance expectations and guidelines
Manages performance of external service providers as required
Provides performance evaluation input for Science 37 project team members and service providers

Business Development

Understands customer needs and appropriately influences decision-making.

QUALIFICATIONS & SKILLS

Qualifications

Bachelor’s degree or equivalent applicable experience required. Advanced degree or equivalent clinical research experience preferred.
Minimum of 2+ years of in-depth knowledge of pharmaceutical/biotech-sponsored clinical study management experience or equivalent applicable experience required
Medical and scientific knowledge preferred

Skills/Competencies

Knowledge in study management - Demonstrates ability to successfully manage multiple clinical studies. Proactive problem-solving abilities and follow-through.
Knowledge of field organizational strategies - Ability to adapt to a rapidly changing work environment, managing competing priorities. Successful decentralized team management and situational responsive decision-making.
Extensive knowledge of clinical research - Understands the drug development process, clinical research industry and the relevant environments in which it operates. Knowledgeable about the critical elements for success in clinical trials, with a history of participation in and contribution to these activities. Ability to review protocols and assess the risks of programs and projects.
Team management and collaborative capabilities - Demonstrated experience in building and guiding organizational teams. Commitment to collaboration, within and across departments. Leverages each team member’s unique background and perspective to achieve team goals while providing clear direction and accountabilities.
Interpersonal Savvy – Understands interpersonal and group dynamics and reacts in an effective and tactful manner. Confidently interacts with key internal and external stakeholders including department heads, senior management, PIs, vendors and consultants. Has a range of interpersonal skills, handles constructive criticism and learns from it, and approaches with the ability to select a best-fit approach. Has a good understanding of other company functions and their inter-relationship to achieve project deliverables.
Strong motivational and influence skills – Ability to motivate, influence and guide team members; gains commitments from others
Strong communication and presentation skills - Demonstrates strong written and verbal communication skills. Ability to establish and maintain positive Sponsor, study team member and internal Science37 relationships. Ability to conduct effective presentations.
Computer skills - Working knowledge of MS Office suite and Google applications. Able to generate business correspondence, create forms and generate reports as required. Willingness to gain expertise in the use of proprietary software.
Financial Skills - Manages and tracks multiple study budgets with a good understanding of study financials
Practices professionalism and integrity in all actions - Demonstrates commitment to teamwork, cooperation, self-control, and flexibility in all areas of work.
Leadership – Communicates and exhibits leadership behavior consistent with the company-wide keystone focus. Ability to have difficult/crucial conversations.

Capabilities

Ability to travel up to 20%, as needed, for project team meetings, client presentations and other professional meetings/conferences
Ability to communicate in English (both verbal and written)

Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.

Submit your resume to apply!

To learn about Science 37's privacy practices including compliance with applicable privacy laws, please click here

Ready to apply?

Apply to Science 37

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Science 37

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SC

Associate Director, Business Development

Science 37 · Sacramento, California

Apply now

Commercial Team RTP Posted Aug 15, 2025

Science 37’s mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions; Direct-to- Patient Site and Patient Recruitment, we accelerate enrollment by expanding the reach of clinical trials to patients beyond the traditional site and rigorously qualifying patients prior to referring them to a traditional site. Our solutions are powered by a proprietary technology stack with in-house medical and operational experts that enhance quality through standardized workflows and best-in-class study orchestration.

The Associate Director, Business Development is a key member of the Sales team and is responsible for identifying, targeting, and securing new business through professional, consultative, proactive sales activities to drive business and build high levels of customer satisfaction and loyalty.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Identify, target, and secure new business through professional, consultative, proactive sales activities to drive business
Drive results through strategic business plan activities and relationship management, ensuring high levels of customer satisfaction and loyalty
Maintain pipeline of new business opportunities and accounts
Collaborate with senior management and functional managers as needed
Research and identify target markets, build relationships, perform in-depth presentations, strategic analysis, and execution of implemented plans
Assist marketing team in lead generation efforts, message positioning, and conference and prospect development efforts
Effectively leverage company resources/tools to maximize business results (marketing materials, speaker programs, regional trade shows)
Demonstrate a high level of accountability for all administrative tasks (CRM utilization, weekly reports, etc.)
Develop and manage key cross-functional relationships, including senior leadership
Work with management to drive the strategy, implementation, adoption and ensure efficiency in sales process

QUALIFICATIONS & SKILLS

Qualifications

The following qualifications are preferred/or equivalent applicable experience:

BS degree, advanced degree preferred
5+ years Business Development experience, preferably in B2B sales in with a leading eClinical technology provider or CRO
In-depth knowledge of the pharmaceutical and biotech industries, clinical trials, and drug development and commercialization (strongly preferred)
Demonstrated high degree of leadership skills that allow the individual to build relationships, communicate, and influence all levels of the organization and make positive change
Proven track record of delivering results and meeting targets
Proven track record of achieving/surpassing sales goals
Expertise in creating, driving, and executing solutions by defining all elements from strategy to implementation
Knowledge of and experience with CRM tools/platforms and ability to utilize the CRM tool provided to manage contacts and opportunities/funnels
Excellent strategic business/industry awareness and a thorough understanding of trends and impact on the business; ability to translate emerging industry trends relevant to the organization
Proven successful track record at developing mid-level and high-level contacts
Demonstrated ability to evaluate and create opportunities, develop effective selling messages, presentations and proposals
Excellent skills using Microsoft Office Suite: MS PowerPoint, MS Word, and MS Excel 13. Ability to communicate fluently in English (both verbal and written)
Ability to travel 50% of time

Skills/Competencies

Experience interacting and collaborating cross-functionally
Demonstrated ability to solve problems and provide practical solutions
Strong interpersonal skills, ability to communicate and collaborate successfully across all levels of the organization
Commitment to results; is focused, detail oriented, and results driven
Action oriented and innovative; able to translate broad goals into achievable steps
Motivating; knows how to influence and enable others, both internally and externally
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency
Strong communication and negotiation skills
Ability to foster and cultivate business opportunities and partnerships
Exceptional organizational, project management and time management skills
Attention to detail and ability to work simultaneously on multiple priorities
Demonstrated ability to work creatively in a fast-paced environment and maintain demanding timelines
Ability to work independently and as a team player

Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.

Submit your resume to apply!

To learn about Science 37's privacy practices including compliance with applicable privacy laws, please click here

Ready to apply?

Apply to Science 37

SC

Science 37

View all jobs →

SC

Associate Director, Business Development

Science 37 · West Coast

Apply now

Commercial Team RTP Posted Aug 15, 2025

Science 37’s mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions; Direct-to- Patient Site and Patient Recruitment, we accelerate enrollment by expanding the reach of clinical trials to patients beyond the traditional site and rigorously qualifying patients prior to referring them to a traditional site. Our solutions are powered by a proprietary technology stack with in-house medical and operational experts that enhance quality through standardized workflows and best-in-class study orchestration.

The Associate Director, Business Development is a key member of the Sales team and is responsible for identifying, targeting, and securing new business through professional, consultative, proactive sales activities to drive business and build high levels of customer satisfaction and loyalty.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Identify, target, and secure new business through professional, consultative, proactive sales activities to drive business
Drive results through strategic business plan activities and relationship management, ensuring high levels of customer satisfaction and loyalty
Maintain pipeline of new business opportunities and accounts
Collaborate with senior management and functional managers as needed
Research and identify target markets, build relationships, perform in-depth presentations, strategic analysis, and execution of implemented plans
Assist marketing team in lead generation efforts, message positioning, and conference and prospect development efforts
Effectively leverage company resources/tools to maximize business results (marketing materials, speaker programs, regional trade shows)
Demonstrate a high level of accountability for all administrative tasks (CRM utilization, weekly reports, etc.)
Develop and manage key cross-functional relationships, including senior leadership
Work with management to drive the strategy, implementation, adoption and ensure efficiency in sales process

QUALIFICATIONS & SKILLS

Qualifications

The following qualifications are preferred/or equivalent applicable experience:

BS degree, advanced degree preferred
5+ years Business Development experience, preferably in B2B sales in with a leading eClinical technology provider or CRO
In-depth knowledge of the pharmaceutical and biotech industries, clinical trials, and drug development and commercialization (strongly preferred)
Demonstrated high degree of leadership skills that allow the individual to build relationships, communicate, and influence all levels of the organization and make positive change
Proven track record of delivering results and meeting targets
Proven track record of achieving/surpassing sales goals
Expertise in creating, driving, and executing solutions by defining all elements from strategy to implementation
Knowledge of and experience with CRM tools/platforms and ability to utilize the CRM tool provided to manage contacts and opportunities/funnels
Excellent strategic business/industry awareness and a thorough understanding of trends and impact on the business; ability to translate emerging industry trends relevant to the organization
Proven successful track record at developing mid-level and high-level contacts
Demonstrated ability to evaluate and create opportunities, develop effective selling messages, presentations and proposals
Excellent skills using Microsoft Office Suite: MS PowerPoint, MS Word, and MS Excel 13. Ability to communicate fluently in English (both verbal and written)
Ability to travel 50% of time

Skills/Competencies

Experience interacting and collaborating cross-functionally
Demonstrated ability to solve problems and provide practical solutions
Strong interpersonal skills, ability to communicate and collaborate successfully across all levels of the organization
Commitment to results; is focused, detail oriented, and results driven
Action oriented and innovative; able to translate broad goals into achievable steps
Motivating; knows how to influence and enable others, both internally and externally
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency
Strong communication and negotiation skills
Ability to foster and cultivate business opportunities and partnerships
Exceptional organizational, project management and time management skills
Attention to detail and ability to work simultaneously on multiple priorities
Demonstrated ability to work creatively in a fast-paced environment and maintain demanding timelines
Ability to work independently and as a team player

Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.

Submit your resume to apply!

To learn about Science 37's privacy practices including compliance with applicable privacy laws, please click here

Ready to apply?

Apply to Science 37

SC

Science 37

View all jobs →

SC

Associate Director, Business Development

Science 37 · California

Apply now

Commercial Team RTP Posted Aug 15, 2025

Science 37’s mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions; Direct-to- Patient Site and Patient Recruitment, we accelerate enrollment by expanding the reach of clinical trials to patients beyond the traditional site and rigorously qualifying patients prior to referring them to a traditional site. Our solutions are powered by a proprietary technology stack with in-house medical and operational experts that enhance quality through standardized workflows and best-in-class study orchestration.

The Associate Director, Business Development is a key member of the Sales team and is responsible for identifying, targeting, and securing new business through professional, consultative, proactive sales activities to drive business and build high levels of customer satisfaction and loyalty.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Identify, target, and secure new business through professional, consultative, proactive sales activities to drive business
Drive results through strategic business plan activities and relationship management, ensuring high levels of customer satisfaction and loyalty
Maintain pipeline of new business opportunities and accounts
Collaborate with senior management and functional managers as needed
Research and identify target markets, build relationships, perform in-depth presentations, strategic analysis, and execution of implemented plans
Assist marketing team in lead generation efforts, message positioning, and conference and prospect development efforts
Effectively leverage company resources/tools to maximize business results (marketing materials, speaker programs, regional trade shows)
Demonstrate a high level of accountability for all administrative tasks (CRM utilization, weekly reports, etc.)
Develop and manage key cross-functional relationships, including senior leadership
Work with management to drive the strategy, implementation, adoption and ensure efficiency in sales process

QUALIFICATIONS & SKILLS

Qualifications

The following qualifications are preferred/or equivalent applicable experience:

BS degree, advanced degree preferred
5+ years Business Development experience, preferably in B2B sales in with a leading eClinical technology provider or CRO
In-depth knowledge of the pharmaceutical and biotech industries, clinical trials, and drug development and commercialization (strongly preferred)
Demonstrated high degree of leadership skills that allow the individual to build relationships, communicate, and influence all levels of the organization and make positive change
Proven track record of delivering results and meeting targets
Proven track record of achieving/surpassing sales goals
Expertise in creating, driving, and executing solutions by defining all elements from strategy to implementation
Knowledge of and experience with CRM tools/platforms and ability to utilize the CRM tool provided to manage contacts and opportunities/funnels
Excellent strategic business/industry awareness and a thorough understanding of trends and impact on the business; ability to translate emerging industry trends relevant to the organization
Proven successful track record at developing mid-level and high-level contacts
Demonstrated ability to evaluate and create opportunities, develop effective selling messages, presentations and proposals
Excellent skills using Microsoft Office Suite: MS PowerPoint, MS Word, and MS Excel 13. Ability to communicate fluently in English (both verbal and written)
Ability to travel 50% of time

Skills/Competencies

Experience interacting and collaborating cross-functionally
Demonstrated ability to solve problems and provide practical solutions
Strong interpersonal skills, ability to communicate and collaborate successfully across all levels of the organization
Commitment to results; is focused, detail oriented, and results driven
Action oriented and innovative; able to translate broad goals into achievable steps
Motivating; knows how to influence and enable others, both internally and externally
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency
Strong communication and negotiation skills
Ability to foster and cultivate business opportunities and partnerships
Exceptional organizational, project management and time management skills
Attention to detail and ability to work simultaneously on multiple priorities
Demonstrated ability to work creatively in a fast-paced environment and maintain demanding timelines
Ability to work independently and as a team player

Science 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.

Submit your resume to apply!

To learn about Science 37's privacy practices including compliance with applicable privacy laws, please click here

Ready to apply?

Apply to Science 37

SC

Science 37

View all jobs →