Boston University - Cafe Team Member (Part Time)

Starting pay is $16/hr

This application is for our Boston University cafe location in Boston, Massachusetts only. If you are interested in applying to a different cafe location, please select from the list of choices displayed on our job board.

Saxbys is a coffee company headquartered in Philadelphia with its very own cafe on Boston University's campus!

Are you tired of the same old grind? In search of a flexible, supportive environment? Are you dedicated to serving your community? Saxbys’ cafe team members are more than just baristas. You’ll get hands-on experience in food and beverage production, community leadership, and hospitality while working with fellow peers at your university’s campus! 

We understand it takes more than a decked-out food and beverage menu to become a beloved cafe on campus. It takes teamwork, a drive for community, and magnetic energy from an all-student team helping fellow students achieve their collegiate goals. We are redefining what it means to be a cafe, creating a culture that fosters students to run their own impactful business to serve their community.

Our mission is to “Make Life Better” and be leaders of cutting-edge initiatives focused on student engagement and empowerment. Be part of the Saxbys team that’s making life better--join us as a cafe team member and help us provide a great experience to students on campus. Apply today! 

Duties and Responsibilities:

 Guest Engagement and Hospitality

• Engage with cafe guests to create a culture of hospitality
• Understand the entire food and beverage menu to provide suggestions to guests and answer any questions they may have
• Effectively manage and solve guest recovery situations when they occur

Operational Efficiency

• Ensure cleanliness and organization throughout the entire cafe
• Efficiently complete all tasks and prep as assigned by Team Lead and/or Student Cafe Executive Officer (SCEO)

 Self-Leadership

• Demonstrate open communication, self-awareness, and the ability to take initiative to improve cafe operations and atmosphere
• Collaborate with a diverse team in a fast-paced service environment to live Saxbys Mission and Core Values
• Punctuality--arrive in your Saxbys uniform on time and prepared to work 

 Qualifications:

• Exceptional communication skills
• Previous hospitality experience preferred, but not required
• Previous food and beverage experience preferred, but not required
• Ability to remember and recall details of a complex menu and operations

Physical Requirements:

• Able to stand, walk, and smile for extended periods
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps

 All team members will support, exhibit, and promote Saxbys Mission Statement - Make Life Better - and Core Values in all daily activities. Our Core Values are:

• We Live with Pride, Passion & Purpose
• We are a Community Serving our Community
• We embrace being O.D.D. (Outgoing, Detail oriented, and Disciplined)
• Profit creates Opportunity 
• Care Personally and Communicate Openly
• Serve Yourself by Serving Others

Accepting applications for Fall 2026 and future semesters!

Starting pay is $20/hr

Who We Are: Saxbys® is a hospitality company fueled by our rave-worthy menu, driven by its mission to Make Life Better®, and fiercely dedicated to social impact in the communities it serves. But Saxbys greatest resource of all? Our people. We’re not looking for employees: we’re looking for teammates. We’re not hoping to hire you for a job: we’re hoping to help build your career.

Join us in our goal to bring our Experiential Learning Platform to college campuses across the country. We are looking for team members who are passionate about equipping the next generation of leaders and entrepreneurs with the skills they will need to succeed in the future workplace. If this is the type of work that gets you up in the morning, we’d love for you to consider joining our team.

Job purpose: As the Student COO of a Saxbys cafe you will gain invaluable experience developing a team, and managing the financials & business fundamentals of a bustling cafe.  While you will have the full support and resources of the Saxbys headquarters team, you will also have unparalleled ownership of the entrepreneurial and operational processes. 

The Student COO will be offered semesterly to two students. The two SCOOs will gain experience in all three leadership pillars during their semester, but will be aligned to one of two focuses, People Officer or Financial Officer. The People officer will lead on developing schedules and managing team member performance, while the Finance officer will lead on managing cafe orders and inventory. 

What You Will Own

• Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
• Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
• Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
• Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

Who You Will Support

• Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
• Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
• Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student COO succession planning.

Who You Will Supervise

This position will supervise an average of 50 direct reports

What Success Looks Like

• Cafe achieves or exceeds budgeted revenue targets
• Cafe operates at or above budgeted Net Operating Income
• 30%+ of cafe staff are developed into Team Leads
• Guest satisfaction metrics consistently above 4.5/5

Where You Excel

• Confident Communicator
• Developer of Individual Contributors
• Master of Prioritization
• Adaptable to Change
• Autonomous Problem Solving
• Financial Acumen

What You Have Done

• Completed at least one year of undergraduate studies
• Demonstrated leadership experience in academic, professional, or volunteer settings
• Experience in customer service, hospitality, or retail preferred

What is Required

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. 
• Must be an undergraduate student of the partner organization in good academic standing
• Ability to work 20 hours per week during cafe operating hours
• Physical requirements:
• Able to stand, walk, and smile for extended periods of time 
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps