About the role:

Samsara’s Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew and expand with confidence. As Manager II on the US Scale Customer Success team, you will lead a team responsible for a high-volume portfolio of mid-market and large commercial customers in the private sector. 

This is not a traditional CS leadership role. It is a builder role for a leader who drives renewal outcomes by making their team more effective — through better programs, cleaner signals, smarter automation, and sharper coaching. You will own the engagement model for your team: building the playbooks, building & improving digital, automated, lifecycle & AI-driven engagement programs, and coaching CSMs from activity-based to outcome-based work.

You will set the standard for what great Scale CS looks like, and personally step in when customers or situations demand it. The expectation is not just to run the team well — it is to make it fundamentally better.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.  

This position requires working hours in the Central or Eastern time zones.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
  
  

In this role, you will: 

• Segmentation strategy: determine customer segmentation into service tiers and engagement models that blend targeted human interactions and scalable programs for a high-volume portfolio of mid-market accounts in the US private sector
• Renewal outcomes: drive retention as the primary lens for every operating decision, not a reporting exercise
• Expansion collaboration: partner with Sales to drive growth within accounts
• Product adoption: work with CSMs to drive breadth and depth of product adoption 
• People leadership: hire, develop, and manage a team of CSMs, each managing portfolios of 100+ accounts
• Productivity and efficiency: drive measurable output per CSM through AI, automation, digital programs, lifecycle workflows, and smart tooling integrations
• AI-forward: champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
• Risk management: identify and mitigate risk at scale using data-driven insights
• Cross-functional leadership: partner with Sales, RevOps, Marketing, Product, and Business Technology to increase team productivity and improve customer experience
• Escalation leadership: step into critical customer situations personally and providing leadership coverage when it matters, balancing strategic oversight with hands-on resolution
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop, coach and lead an inclusive, engaged, and high performing team.

Minimum requirements for the role:

• 5+ years of experience in Customer Success or Account Management 
• 2+ years of direct people management experience leading CSMs or similar customer-facing roles with a portfolio of 100+ accounts each
• Demonstrated experience building or significantly redesigning a scale, tech-touch, or digital CS model for pooled CSMs with measurable retention or expansion outcomes
• Demonstrated ownership or significant influence over retention and expansion outcomes
• Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management.
• Proven ability to lead through ambiguity, organizational change, and fast growth in a high-volume environment

An ideal candidate also has:

• Experience at a SaaS company with a hardware or IoT component
• Experience integrating AI into CS workflows to drive measurable team productivity
• Advanced proficiency with Gainsight (or similar customer success platforms)
• Experience partnering closely with Sales on expansion and account strategy

About the role:

Samsara is seeking a highly motivated Senior Sales Compensation Analyst to join our fast-paced Sales Compensation team within the Accounting department. In this role, you will help scale our revenue-generating operations by implementing and administering sales compensation programs. You will work collaboratively with Sales Management, Sales Operations, Finance and Business Technology teams to ensure incentive plans are implemented correctly and commissions are paid accurately.  The ideal candidate is analytical, deadline driven, detail oriented, self-motivated, and able to multitask.

This is a remote role.

This role is open to candidates residing in the US except Alaska, California, Colorado, Connecticut, Delaware, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington DC, and Washington.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will: 

• Administer sales variable payments, including commissions, draws, MBOs, and SPIFFs in accordance with the monthly commission process and company policies for the commissionable employees in assigned sales teams who require a moderate level of plan administration complexity.
• Understand and apply the commission plan consistently, ensuring commission calculations comply with policies and manage exception requests.
• Maintain sales comp plan documents templates and execute distribution, ensuring accurate and timely to each employee on an incentive plan.
• Address commissions inquiries, adjustments and corrections in a timely manner, providing a positive employee experience when resolving.
• Validate accrual and payments results for assigned segments. Provide business drivers for fluctuations.
• Provide insights on business drivers of commissions result variances.
• Document and maintain business processes for monthly/quarterly close, commission accounting tasks, and audits .
• Support commission plan participant setup, including new hires, terminations, and in-year and/or year-over-year change and complete relevant audit controls for SOX compliance.
• Perform User Acceptance Testing for new and/or modified configuration to execute sales comp plan changes in the sales incentive administration tool.
• Identifying and contribute to process improvements to scale Sales Compensation operations with Samsara’s growth.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years in a Sales Compensation role; experience at a high-growth technology company or company with 500+ employees on a commission is a plus.
• Bachelor Degree required; preferably in Finance, Economics, or related field.
• Strong communication (written and verbal), organizational, analytical and problem-solving skills; advanced skills in MS Excel and/or Google Sheets.
• Experience in automated sales commissions systems and their set-up and operation (e.g. Xactly, SAP, Anaplan, Oracle EIM, etc.).
• Demonstrated success in a collaborative, fast-paced environment, proven attention to detail, good business acumen and awareness of business trends, high degree of motivation, responsibility, and flexibility.

About the role:

Samsara is looking for a Sales Operations Manager to play a critical role in scaling systems, and processes for the organization. This role will partner with senior leaders across Samsara’s go-to-market teams to support our Enterprise Account Executives. This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $1BN in revenue. The ideal candidate has exceptional customer service skills, proficient in maintaining customer records and compiling and analyzing performance reports which will drive efficiency for the Enterprise team.  

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Collaborate with Account Executives to implement strategies that enable the Enterprise Sales team to spend more time in the field.
• Assist in refining the process for intaking and prioritizing requests to minimize friction points in the sales pipeline.
• Identify pain points for sales representatives and develop solutions that improve their day-to-day effectiveness.
• Work across internal departments to drive the execution of improvements that increase revenue and profitability for Enterprise customers.
• Work on complex initiatives relating to corporate strategy and long-term goals.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 6-8 years of experience in a Sales Operations role or experience in similar growth or operations roles in a dynamic environment
• Ability to drive organizational change by project managing complex, cross-functional initiatives 
• Excellent communication skills with the AVP+ levels of the organization
• Proficiency in Salesforce.com and the overall sales technology ecosystem
• Strong organizational skills and business judgment with the ability to handle business and technical projects from end-to-end
• Experience in Lead to Cash systems and business processes
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
• Prior demonstration for both roll-out strategies and implementation of new workflows to large sales organizations
• Ability to work with others to structure complex, ambiguous strategic problems for the leadership team and build a case for making impactful changes
• Bachelor's degree or higher from a top university; business, finance, economics, business, or engineering focus is a plus; MBA is optional
• Familiarity with Product Management and/or Six Sigma best practices is a plus, but not required

An ideal candidate also has:

• Salesforce CPQ Experience
• High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• Experience as a Salesforce administrator is a plus, but not required

About the role:

Samsara is looking for a Senior Sales Operations Analyst to own project-level workstreams that scale systems and processes supporting our Enterprise Account Executives. In this role, you will partner closely with Sales Operations leaders, Account Executives, and cross-functional stakeholders to reduce friction in the sales pipeline and help our Enterprise sellers spend more time in the field. You’ll be the go-to source for project-level data and reporting, and you’ll use AI and automation to accelerate analysis and decision-making across the team.

This is a great opportunity for an analytical operator who thrives on end-to-end ownership of smaller-scope projects, enjoys connecting data to business outcomes, and wants to build a career in Sales Operations at a high-growth, publicly traded company on the path past $1BN in revenue.

This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact — helping to keep the lights on, get food into grocery stores, and, most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll dig into a workstream for waste management accounts and the next for food distribution. Our strongest Sales Ops team members seek to understand the ins and outs of the businesses they support in order to make a bigger impact.
• You love turning data into action: You can pull the right data, tell a clear story with it, and translate findings into recommendations that sales leaders can act on.
• You build genuine relationships with your stakeholders: You earn trust across Sales, Deal Desk, Finance, Legal, and Strategy — and you use those relationships to drive consensus on project decisions.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, Sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Own project-level workstreams end-to-end that enable the Enterprise Sales team to spend more time in the field.
• Partner with Sales Operations leaders and Account Executives to refine the intake and prioritization process for sales requests, reducing friction in the pipeline.
• Identify pain points for Enterprise sellers and propose practical solutions that improve their day-to-day effectiveness.
• Serve as the go-to source for project-level data and reporting — building dashboards, analyses, and recommendations that inform decisions.
• Collaborate across internal departments (e.g., Deal Desk, Finance, Legal, Sales Strategy, GTM Systems) to execute improvements that increase revenue and profitability for Enterprise customers.
• Define project-level strategy and roadmap within function-wide workstreams, and represent progress, results, and next steps to Sales Ops leadership and sales stakeholders.
• Use AI to be the most efficient version of yourself — automating the routine, speeding up analysis, and getting to answers faster.
• Build KPIs in coordination with your manager, track performance against them, and proactively flag risk.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 4–6 years of experience in a Sales Operations, Revenue Operations, or similar analytical/operations role in a dynamic environment.
• Demonstrated ability to own project-level workstreams end-to-end with minimal guidance, including monitoring metrics post-launch and addressing follow-on challenges.
• Strong written communication tailored to specific audiences, and the ability to present analysis and recommendations live to senior leaders and respond to follow-up questions.
• Proficiency in Salesforce.com and working familiarity with the broader sales technology ecosystem.
• Experience with Lead-to-Cash systems and business processes.
• Strong analytical skills and comfort working with sales data — able to act as the go-to source for project-level data sources and reporting.
• Ability to bridge differing perspectives across stakeholders and drive to consensus on project decisions.
• Excellent critical thinking skills to understand sales policies and processes at the company, team, and sales rep level.
• Bachelor’s degree or higher; business, finance, economics, or engineering focus is a plus.

An ideal candidate also has:

• Salesforce CPQ experience and/or Salesforce administrator experience.
• Experience supporting Enterprise or large-segment sales teams.
• Experience in a Sales Operations or other support function supporting a public sector sales team (e.g., state/local government, K–12, higher education, or federal) is a plus.
• Concrete examples of AI-driven solutions they’ve built or implemented to improve operational workflows, analyses, or reporting.
• Ability to translate between technical stakeholders and business leaders — explaining complex issues to different audiences seamlessly.
• Familiarity with Product Management and/or Six Sigma best practices (nice-to-have, not required).

About the role:

Samsara builds solutions that help improve the safety, efficiency and sustainability of companies in physical operations. We work across a wide range of industries and customer profiles and are expanding our enablement team to continue empowering our sellers to deliver differentiated value to our customers and meet and beat revenue expectations. 

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures.
• Create and implement learning programs to support company-wide change management initiatives for Customer Success Manager (CSMs) to increase productivity throughout the renewal cycle.
• Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field.
• Represent CS learning needs across the business for continuous development investment.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor's degree from a 4 year accredited university.
• 3+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of Customer Success methodologies and renewals or account management strategies.
• Prior experience in post sale roles (ideally in more complex, Enterprise, or technical sales processes) as an Account Managers and/or CSMs.
• Experience collaborating with CS leaders to drive business impact.
• Ability to dive into technical details and learn about product features and customer impact. 
• Strong communication and training delivery skills.
• Ability to coach & leverage CS leadership as change agents to reinforce CSM adoption 
• Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
• Strong organization and project management skills with the ability to manage many projects and tasks simultaneously.
• Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.

An ideal candidate also has:

• Experience working in fast-paced, change heavy environments.
• Ability to balance business needs across multiple stakeholders.
• Ability to guide and motivate sellers to achieve their performance goals.
• Direct experience with Articulate, Absorb (LMS), Showpad (CMS), and/or Jira (Project Management).
• Multi-Lingual: Ability to create/translate learning content. (English, French, Spanish).

About the role:

Samsara is seeking a highly motivated Senior Sales Compensation Analyst to join our fast-paced Sales Compensation team within the Accounting department. In this role, you will help scale our revenue-generating operations by implementing and administering sales compensation programs. You will work collaboratively with Sales Management, Sales Operations, Finance and Business Technology teams to ensure incentive plans are implemented correctly and commissions are paid accurately.  The ideal candidate is analytical, deadline driven, detail oriented, self-motivated, and able to multitask.

This is a remote role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will: 

• Administer sales variable payments, including commissions, draws, MBOs, and SPIFFs in accordance with the monthly commission process and company policies for the commissionable employees in assigned sales teams who require a moderate level of plan administration complexity.
• Understand and apply the commission plan consistently, ensuring commission calculations comply with policies and manage exception requests.
• Maintain sales comp plan documents templates and execute distribution, ensuring accurate and timely to each employee on an incentive plan.
• Address commissions inquiries, adjustments and corrections in a timely manner, providing a positive employee experience when resolving.
• Validate accrual and payments results for assigned segments. Provide business drivers for fluctuations.
• Provide insights on business drivers of commissions result variances.
• Document and maintain business processes for monthly/quarterly close, commission accounting tasks, and audits .
• Support commission plan participant setup, including new hires, terminations, and in-year and/or year-over-year change and complete relevant audit controls for SOX compliance.
• Perform User Acceptance Testing for new and/or modified configuration to execute sales comp plan changes in the sales incentive administration tool.
• Identifying and contribute to process improvements to scale Sales Compensation operations with Samsara’s growth.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years in a Sales Compensation role; experience at a high-growth technology company or company with 500+ employees on a commission is a plus.
• Bachelor Degree required; preferably in Finance, Economics, or related field.
• Strong communication (written and verbal), organizational, analytical and problem-solving skills; advanced skills in MS Excel and/or Google Sheets.
• Experience in automated sales commissions systems and their set-up and operation (e.g. Xactly, SAP, Anaplan, Oracle EIM, etc.).
• Demonstrated success in a collaborative, fast-paced environment, proven attention to detail, good business acumen and awareness of business trends, high degree of motivation, responsibility, and flexibility.