We Are Route
When shoppers hit "buy," a great customer experience doesn’t end, it’s just getting started. For too long, everything after checkout has been the weakest link in ecommerce: confusing tracking, lost or damaged packages, clunky returns, and missed opportunities to turn first-time buyers into lifelong fans. That's why we built Route.
Our mission is simple: we create shopper confidence that fuels brand growth. Route is the leading post-purchase platform for modern ecommerce, trusted by thousands of brands and protecting more than $20 billion in gross merchandise value to date. From package protection and industry-leading order tracking to returns and exchanges, cash back loyalty, and engaging product recommendations, Route brings every moment after checkout into one powerful platform, empowering shoppers with visibility and peace of mind while giving merchants loyalty that lasts well beyond the first sale.
Since launching in 2018, Route has raised over $250 million from leading investors including Craft Ventures, Hedosophia, and Hanaco Ventures, and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. Throughout that growth, we've stayed committed to building innovative products that empower our customers and to fostering a people-first, values-driven culture that makes Route a place where great work and great people thrive.
We're looking for talented people across the ecommerce space to join us on the next chapter of this adventure. Don't just take our word for it, Discover what life at Route has to offer.
The team
The Route Sales team discovers, onboards, and nurtures partnerships with global, innovative brands that want to build a modern relationship with their customers — from checkout to delivery and beyond. Thousands of merchants are part of the Route network today, and we're just getting started! Whether you're just getting started in sales or you're a leader with deep experience in the field, you'll find limitless opportunities to push the envelope and grow your career within this team.
The opportunity
Route is looking for experienced Enterprise Account Executives, with a “build your own business” kind of mindset, to be an integral part of our sales team and growth strategy. As we move into 2026, this team’s sole objective will be to drive our products and ecommerce solutions up market.
Our Enterprise Account Executives work to identify and uncover opportunities with merchants that align with Route’s wide range of solutions. Maintaining current relationships, networking, cold outreach, deal cycle management and cross departmental navigation are all part of the daily requirements while working with prospects and customers from a wide range of industries.
What you’ll do
- Work with direct and cross-functional leadership teams to execute on quarterly targets
- Consistently meet sales quotas and drive upmarket sales process
- Drive revenue and own the sales motion, including prospecting new leads, navigating appropriate business owners, negotiating contracts, closing new business, managing your account book and keeping Salesforce (CRM)up to date and accurate
- Collaborate and work with different members of the Accounts team (BDR’s, Solutions Consultants, Customer Success Managers, Leadership, etc.) to build strategic plans for prospects and customers
- Coordinate closely with our Implementation and Customer Success Teams to ensure seamless on-boarding for clients
- Maintaining an understanding of the competitive market space and how to effectively position Route
- Attend industry events and/or customer meetings as needed to help grow Route's presence within the market
What we’re looking for
- 6+ years of experience selling software or SaaS solutions, with direct experience selling into eCommerce, retail, or digital commerce platforms
- Proven success owning the full sales cycle, with quotas primarily focused on net-new logo acquisition
- Demonstrated ability to consistently exceed sales targets in complex, enterprise sales environments
- Strong experience presenting to and building relationships with senior managers and C-level executives
- Proven ability to navigate multi-stakeholder buying processes, including Legal, IT, Security, Finance, and Procurement
- Experience collaborating cross-functionally with Solutions Engineering, Customer Success, and Product to close and expand enterprise deals
- High ownership mindset with a demonstrated ability to drive progress and influence outcomes
- Willingness and ability to travel as needed
Equal opportunity for all
Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Total Rewards
We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.
Pay Transparency
Salary for this role:
National: $185,000
NYC: $195,000
California: $198,000
The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
