Summary of Position: 

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors.  This role is vital and requires a high level of attention to detail and organization in a fast-paced environment. 

Essential Job Function: 

• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space  
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position 

Knowledge, Skills and Abilities: 

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake 
• Excellent customer service experience 
• Have excellent written and oral communication skills  
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Computer skills: Microsoft office and Web Browser  
• Telephone skills: Proper telephone etiquette and information gathering skills 

Education and Experience 

• High-School Diploma Required 
• 1-3 Years Relative Experience 

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

About Us

For over 31 years, Robinson + Ries Orthodontics has proudly served the Columbia, Missouri community—creating thousands of beautiful, confident smiles. At our practice, we emphasize a patient-centered approach, skillfully blending advanced technologies—such as Invisalign, Damon braces, clear braces, overbite correctors, palatal expanders, and accelerated treatment options like Accelent or Propel—to tailor treatment plans that meet each patient’s unique goals and schedule.

Position Overview

We’re seeking a compassionate, detail-oriented candidate to help us uphold our reputation for excellence and personalized patient care. Whether you're guiding patients through their first consultation or assisting with advanced treatment options, you'll be an essential part of delivering exceptional orthodontic experiences.

Why Join Us

• Be part of a practice with deep roots in the Columbia community and a reputation for excellence.
• Work in an environment where you get to be part of the process in creating a beautiful smile for all of our patients, and where their confidence grow in the process.
• Help deliver innovative, accelerated treatment options to improve patients’ lives more efficiently.
• Thrive in a collaborative, patient-first environment where every smile—and every team member—matters.

Essential Job Function: 

• Establish a trusting rapport with patients, ensuring the highest level of patient customer service is given to all patients 
• Educate the patients on orthodontic care and treatment practices 
• Work chairside with patient care including assisting in placing and removing orthodontic appliances 
• Taking X-Rays, pictures, fabricating retainers 
• Maintain patients’ charts and transcribe the doctor notes accurately 
• Keep patient rooms stocked and organized as well as clean, sterilize, and prepare the equipment 
• Be receptive to coaching and training from doctors to better develop skillset 
• Other duties as required 

 Knowledge, Skills and Abilities: 

• Knowledge of Orthodontics and associated treatment appliances and equipment used 
• Action-oriented and taking initiative, being adaptive and flexible in a changing environment 
• Understand and can effectively communicate techniques utilized in the Orthodontic field 
• Have excellent written and oral communication skills  
• Compassion and high level of service for our patients, parents, and staff 
• Integrity, always doing the right thing 
• Ability to handle confidential information and protect patient confidentiality 
• Dependable, reliable to be at work when scheduled 
• Attention to detail 
• Able to stay organized and follow instruction 
• Professional manner and appearance at all times 
• Computer skills: Microsoft office and Web Browser  

Education and Experience 

• High School Diploma, GED or equivalent
• 1-3 Years Relative Experience 

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.