About the Team and Role

The Customer Care & Concierge Engineering team builds the products and platforms that support Robinhood’s most engaged customers. This team develops a suite of tools and services—including dedicated support experiences, tax workflows, and estate planning capabilities—designed to help customers manage significant portions of their financial lives with confidence. The work spans customer-facing features and the internal systems that power high-quality service delivery. We are entering a strong growth phase as we expand this offering and continue building toward a comprehensive private family office experience for our customers!

As an Engineering Manager, you will lead a team of engineers focused on building and scaling core product capabilities for this premium customer segment. You’ll partner closely with product and design to define and deliver customer-facing solutions from concept through launch, while also strengthening the underlying platform that enables expansion across new geographies. This role is ideal for a technically strong leader who enjoys building 0→1 products, iterating based on customer feedback, and growing engineers early in their careers. You will play a key role in shaping both the product direction and the engineering culture of a team that touches many parts of Robinhood!

This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do
 ● Lead and develop a team of engineers, providing technical guidance, regular feedback, and support for career growth.
 ● Partner with product and design to define requirements, scope milestones, and deliver customer-facing features that support high-value Robinhood customers.
 ● Oversee the design and implementation of backend or full-stack systems that power concierge tools, tax-related workflows, and estate planning capabilities.
 ● Establish clear engineering processes to ensure reliable delivery, code quality, and system scalability as the product expands to new markets.
 ● Contribute technically when needed, reviewing architecture decisions and helping the team solve complex implementation challenges.

What you bring
 ● 1–3 years of experience managing engineers, with a track record of supporting performance and career development.
 ● Experience building and launching 0→1 or early-stage consumer-facing products, or leading product-adjacent platform initiatives.
 ● Strong backend or full-stack technical background, with the ability to review system design and guide architectural decisions.
 ● Experience working on teams that ship customer-facing software at scale, ideally in environments with 50+ engineers.
 ● Ability to translate business goals into clear technical plans and measurable milestones.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Ops Platform and Fraud Investigations team develops internal platforms that replace repetitive manual processes with AI-driven systems. These tools support areas such as Fraud Operations, Account Operations, Financial Crimes Operations, and Retirement Services. The team works closely with product, data science, and operations partners to deliver reliable systems that improve decision-making and efficiency!

As a Software Developer, you will lead the design and development of platforms that enable operational teams to investigate and resolve issues more quickly and accurately. You will own complex technical problems end-to-end, working with large datasets and signals to build systems that support fraud detection and investigation workflows. You will collaborate closely with data scientists and machine learning engineers to translate manual processes into scalable automated systems. You will also guide technical direction for key initiatives, ensuring systems are reliable, maintainable, and capable of supporting new products and operational needs as they grow.

This role is based in our Toronto, ON office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

● You will design and build scalable systems that process large datasets and generate insights to support fraud investigation and decision-making
● You will lead the implementation of systems that automate manual review processes in partnership with data scientists and machine learning engineers
● You will develop AI-based applications that improve the speed, accuracy, and consistency of operational workflows
● You will define technical approaches for complex projects, breaking them into clear milestones and delivering measurable outcomes
● You will improve system reliability and development efficiency by identifying gaps and implementing structured solutions

What you bring

● You have experience building and operating production systems that use large language models or similar AI technologies
● You design systems that manage model behavior and produce consistent, reliable outputs at scale
● You have experience working with large-scale data pipelines and extracting insights from complex datasets
● You translate business processes into technical solutions with clear scope, milestones, and measurable outcomes
● You contribute to technical direction and support other engineers through design reviews or guidance on implementation approaches

What we offer

● Challenging, high-impact work to grow your career
● Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
● Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
● Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
● Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
● Exceptional office experience with catered meals, events, and comfortable workspaces.
● Monthly commuter stipend to help offset in-office commuting costs

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Vacancy Notice: This job posting represents an existing vacancy that we are actively seeking to fill.