You are a strong senior full-stack software engineer with a proven track record of shipping and operating production systems at scale. You bring strong technical judgment, a high bar for quality, and the ability to lead complex initiatives end to end. You are comfortable working across frontend and backend systems, influencing architecture, and guiding teams through ambiguity.

At Rival, AI is central to how we build and how our product evolves. In this role, you are expected to lead AI-enabled feature development, own AI-focused epics, and elevate the team’s capabilities in modern AI-assisted development and AI product delivery. You understand how modern web applications are designed, built, and deployed in cloud environments. You are comfortable operating within AWS-based systems and take ownership of the reliability, scalability, and maintainability of the software you deliver.

As a Senior Software Engineer at Rival, you will lead the design, development, and delivery of high-impact features across our product platform, with a strong emphasis on AI-enabled capabilities. You will own outcomes end to end, mentor engineers, strengthen engineering standards, and collaborate closely with Product, UX, QA, and stakeholders to deliver well-scoped, reliable, and scalable solutions.

Who are we? 

When you join Rival Group, you’re not just accelerating your career—you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What you’ll do:

• Lead the design, development, testing, and release of production features across the Rival product suite
• Own feature epics from discovery and architecture through implementation,
  rollout, and iteration
• Build across frontend and backend systems in a modern JavaScript and TypeScript stack
• Partner with Product and Design to shape requirements, clarify trade-offs, and drive execution plans for complex initiatives
• Set and uphold a high bar for code quality, performance, security, reliability, and user experience
• Improve test coverage, CI reliability, tooling, and overall developer experience
• Drive technical design reviews and produce clear written design documentation
• Identify risks and dependencies early and communicate mitigation strategies
• Debug and resolve issues across the full stack, including cloud environments and production systems
• Influence architectural decisions and long-term technical direction
• Raise the bar through thoughtful code reviews, mentorship, and coaching
• Contribute to hiring, onboarding, and overall team development

AI and Modern Development Practices

Rival encourages engineers to thoughtfully leverage AI-assisted development tools to improve productivity and quality.

• Apply strong judgment to AI behavior, correctness, privacy, security, and reliability risks
• Design evaluation strategies for AI features using test suites, human review, metrics, and monitoring
• Establish best practices for AI integration, including guardrails, validation,
  observability, and maintainability
• Use AI-assisted development tools to improve engineering speed and quality
• Collaborate cross-functionally on AI requirements such as telemetry, user feedback loops, and model performance tracking

What You'll Have:  

• 7+ years of professional experience building and operating production software systems
• Strong full-stack expertise across frontend and backend development
• Demonstrated experience leading complex technical initiatives or epics end to end
• Strong software engineering fundamentals including architecture, testing strategy, performance, and reliability
• Experience building or integrating AI-enabled product features such as LLM workflows, retrieval systems, agent-style architectures, or automated decision support
• Ability to evaluate and improve AI feature quality using structured testing, monitoring, and feedback mechanisms
• Strong collaboration and communication skills across technical and non-technical stakeholders
• Experience working in cloud-based environments, preferably AWS
• Familiarity with serverless and or microservices architectures from an application perspective
• Ability to reason about and debug issues across the full stack

Technology Stack & Tools

• Languages & Runtime: JavaScript, TypeScript, Node.js
• Frontend: React, Redux, Next.js, Styled Components
• Backend & APIs: Express, GraphQL
• Data & Storage: PostgreSQL, Redis or Valkey, MongoDB
• Messaging & Search: Kafka, Elasticsearch or OpenSearch
• Cloud: AWS (application-level experience); CloudFormation, CDK, or Terraform (working knowledge, no infrastructure ownership)
• Testing: Cypress, Jest, React Testing Library, Playwright, Vitest, Cucumber
• Engineering & Collaboration Tools: Atlassian Jira and Confluence, with a solid understanding of Agile workflows, including backlog grooming, sprint planning, and Scrum ceremonies

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• In determining salary, Rival Technologies considers many factors including the successful candidate’s skillset and experience as well as internal equity. The salary range for this position is $120,000 to $150,000, with the upper portion typically reserved for tenured employees who have developed extensive job knowledge and expertise within the company.

Our compensation package also includes:

• Home office, Internet and Cellphone stipends
• RRSP plan with employer matching
• Parental leave top up

💆‍♂️ Flexibility and time off

• Hybrid working model and home office benefits
• Comprehensive paid time off that covers vacation, sick, and personal days. 

🩺 Health and wellness

• Extended health and dental plan
• Health spending account
• Generous sick, personal, and mental health days
• $1,000 annual mental health benefits with Canada Life

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. At Rival, we value the unique qualities and experiences that each candidate brings to the table. We believe in a personal approach to hiring and take the time to thoroughly review each resume ourselves. Rest assured, we do not use AI or automated systems to review or filter resumes. Every application is carefully reviewed by our hiring team to ensure a fair and personalized evaluation process. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that individuals in underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Rival is looking for a Canada based (Ideally East Coast as you will be working EST hours) Senior DevOps Engineer with experience supporting enterprise grade software delivery. This is a remote opportunity to experience working in a growing technology company that will allow you to put your signature on the direction of the architecture and engineering culture.

Reporting to the VP of Engineering, you’ll be responsible for leading the DevOps team, designing and implementing scalable infrastructure, ensuring smooth deployment processes, and monitoring and maintaining the stability and performance of our production systems. You will work closely with software developers, QA, and our tech support team to oversee and integrate DevOps best practices to improve our product releases, quality, and manage the infrastructure.

Who are we? 

When you join Rival Group, you’re not just accelerating your career—you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What you’ll do:

• Lead and mentor a team of DevOps engineers, providing guidance, support, and career development opportunities.
• Design, implement, and manage scalable, secure, and reliable cloud infrastructure using AWS, including integration with other 3rd party platforms.
• Automate and optimize infrastructure management tasks using infrastructure as Code like Terraform, Cloudformation, AWS CDK.
• Develop and maintain CI/CD pipelines to ensure efficient, secure and high-quality code deployment. Assess risk and mitigation strategies during the software delivery lifecycle.
• Monitor and maintain system performance, ensuring high availability and reliability of all production systems.
• Troubleshoot and resolve infrastructure and application issues, providing root cause analysis and implementing preventive measures.
• Conduct regular security audits with our Security team, implementing necessary measures to ensure compliance with industry standards and best practices.
• Represents the DevOps team at Change Advisory Board (CAB) meetings and signs-off releases.
• Stay updated with the latest industry trends and technologies, continuously improving and evolving the DevOps processes and tools.

What You'll Have:  

• Bachelor's degree in Computer Science, or a related field; or equivalent experience.
• 5+ years of experience in DevOps, Systems Engineering, or a related field, with at least 2 years in a leadership role. Please note, we are open to both Senior DevOps Engineer or Lead DevOps Engineer's.
• Strong experience with cloud platforms, ideally with AWS.
• Proficent coding using one or more of these languages:Javascript/NodeJS/Typescript, Python, Go.
• Experience implementing infrastructure as code and orchestrations using Terraform. AWS CloudFormation, AWS SDK, Shell scripts.
• Experience with CI/CD tools such as Bitbucket Pipeline, Jenkins, GitLab CI, or CircleCI.
• Experience in containerization technologies like Docker and orchestration platforms like AWS ECS/Kubernetes.
• Solid understanding and knowledge of cloud networking, cloud and pipeline security measures, and monitoring tools such as Datadog and AWS X-Ray.
• Experience with translation of security controls and configurations into code and integrate in deployment pipelines.
• Experience working with databases and big data sets.
• Experience in a 24x7 production environment, troubleshooting skills at all levels (e.g. application, data, network, configuration, host, etc.)
• Ability to articulate technical problems in written, diagram and verbal forms.
• Strong communication and collaboration skills, with the ability to work effectively across teams and departments. (Engineering, QA, Product Management, etc.)

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• Pay range for this role: $110,000 - $150,000 CAD depending on experience and level.

Our compensation package also includes:

• RRSP plan with employer matching
• Parental leave top up

💆‍♂️ Flexibility and time off

• Remote working model and home office benefits 
• 3 weeks of vacation as the standard

🩺 Health and wellness

• Employer-paid health and dental plan
• Generous sick, personal, and mental health days
• $1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we? 

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

• Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
• Identify and nurture opportunities for account growth and expansion.
• Translate client needs into clear project direction and actionable insights.
• Focus on program and project execution including quality assurance.
• Responsible for day-to-day project and client needs, with guidance from senior team members.
• Liaise with the sales team for a seamless client transition through onboarding.
• Act as main customer contact at the project level.
• Encourage product adoption and expansion.
• Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have:  

• 3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
• An undergraduate degree in a related field.
• Excellent communication skills, both written and verbal.
• A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
• Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
• Strong problem-solving skills and the ability to work through ambiguity.
• Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
• A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
• Ability to remain composed and solution-focused during times of stress.
• A flexible style of communication that allows you to adapt depending on audience.
• A keen eye for detail and experience with project management.
• The ability to translate complex concepts into easy-to-follow written and verbal content.
• Market Research experience is preferred.

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• Pay range for this role: $80,000 to $95,000 CAD depending on experience

Our compensation package also includes:

• Stock options
• RRSP plan with employer matching
• Parental leave top-up

💆‍♂️ Flexibility and time off

• Hybrid working model and home office benefits
• 3 weeks of vacation to start.
• Toronto or Vancouver based

🩺 Health and wellness

• Health and dental plan
• Generous sick, personal, and mental health days
• $1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Account Executive, US Panel Sales

Rival Group, comprised of Rival Technologies, Reach3 Insights and Angus Reid Group, is an award-winning global insights firm on a mission to transform the insights industry through the power of AI-accelerated, mobile messaging-based conversational insights.

Rival Technologies is solving a massive problem in the research industry by building the world’s first, enterprise-grade conversational insights platform. We engage with consumers & business audiences via organic mobile messaging-based techniques to capture rich, in-the-moment qual/quant human insights at scale. 

Reach3 is a full-service research consultancy that develops scalable, conversational insight solutions for today’s modern, agile enterprise. Featuring immersive, in-the-moment research designs, intelligent data sciences and dynamic digital storytelling, our approach delivers deep experiential insights that inspire action.

Angus Reid Group (ARG) is a full-service market research and data services powerhouse. For decades, they've been at the forefront of innovation in the insights industry - helping organizations make better, faster, and smarter business decisions 💡. 

We own and operate proprietary research panels across North America and conduct studies globally, delivering actionable insights and trusted analysis. 

Here is a link to a demo video that shows us in action. 

But, why us for your next career move? 

When you join Reach3, you’ll get to help pioneer a new way of capturing & delivering insights, working directly with senior consultants and industry leaders who are passionate about the power of our approaches to drive business success across a variety of industries and global brands. We pride ourselves on our culture that’s built on trust and hard work (while still having a good time!) and leadership that invests in you, your development and career growth. Not to mention, we have a lineup of top-notch Fortune 100 clients that many could only dream of working with! 

A few more reasons why you should choose Reach3:   

• We currently offer hybrid or remote opportunities, with hub offices in Chicago,Vancouver and Toronto. At this time, we are only able to hire candidates who reside in the following States: California, Colorado, Connecticut, Illinois, Maine, Massachusetts, Michigan, Missouri, New Jersey, Nevada, New York, Ohio, Oregon, Tennessee, Texas, Virginia, and Washington.
• We offer a Home Office Stipend, Monthly Internet and Cellphone Stipend to make sure you are comfortable, connected and well set up in your space.  
• We compensate fairly. We are committed to pay equity/fair pay practices and closing the gender salary gap. Our compensation package proudly includes: 
• Reach3 Insights considers many factors including the successful candidate’s skillset and experience as well as internal equity. The salary range for this position is $100,000 to $130,000, with the upper portion typically reserved for tenured employees who have developed extensive job knowledge and expertise within the company.
• We offer a Home Office Stipend, Monthly Internet and Cellphone Stipend to make sure you are comfortable, connected and well set up in your space.  
• Profit Sharing Plan
• 401k matching program.
• Comprehensive paid time off that covers vacation, sick, and personal days. 
• Volunteer and Professional Days

Interested? Yeah. We thought you might be. 

As an Account Executive at Reach3, you will manage the following: 

Reach3’s next Account Executive will bring: 

This may be the right opportunity for you if you have: 

Apply Now! 

If you think you’re a good fit, please connect with us ASAP with your resume. Please note, you must be eligible to work in the US to be considered for this role. At Reach3, we value the unique qualities and experiences that each candidate brings to the table. We believe in a personal approach to hiring and take the time to thoroughly review each resume ourselves. Rest assured, we do not use AI or automated systems to review or filter resumes. Every application is carefully reviewed by our hiring team to ensure a fair and personalized evaluation process. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that individuals in underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. 

Reach3 welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. 

No recruiters and no phone calls, please! 

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Reach3 Insights Inc. provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.