The Role: 

The Performance Operations team at Rimes are accountable for the monitoring, investigation and remediation of data quality issues in the foundational data. This involves a thorough understanding of the data pipeline, and communication with external Data Partners. 

Members of the team are responsible for diagnosing issues quickly, and subsequently liaising with Data Partners or else fixing/suggesting fixes internally. During this process there is also a responsibility to ensure that clients are kept informed on the progress, and that requests and issues are resolved in a timely manner. 

As an Associate within the team, you would support the Performance Operations team by monitoring and investigating data quality issues, liaising with Data Partners and internal teams, and helping ensure clients are kept informed while requests and issues are resolved in a timely manner. 

Key Responsibilities: 

• Investigate Data Quality issues in a timely manner, looking for root causes, and subsequent remediation steps to take 

• Liaise externally with Data Partners about data quality issues and liaise internally with Data Developers regarding remediation actions. 

• Coordinate with Operations teams to uphold SLA commitments 

• Serve as an escalation point for the Rimes Global Support team on calculation methodology queries 

• Support the maintenance of the operational integrity of Rimes’ data quality 

• Support implementation of sustainable fixes for recurring data issues, collaborating with other stakeholders. 

Who you are: 

• At least 1-2 years' work experience in data operations, data analysis, or financial/market data environments and experience working with data pipelines, data quality checks, or data investigations 
   
• A detail‑driven operator with strong analytical skills, ensuring every action is handled with precision - even under deadline pressure. 

• A proactive and innovative problem‑solver who looks beyond the immediate entitlement request to identify smarter, more scalable ways of ways of working. 

• AI-aware and tool-adaptable. Comfortable using AI-enabled tools to accelerate investigation, while applying sound judgement. 

• Rapid learner in changing environments. Quick to learn new workflows and systems, adapting to tooling changes and making effective use of automation. 

• A collaborative communicator, skilled at building strong relationships with third‑party data partners and internal stakeholders, and capable of managing escalations with maturity and sound judgement. 
  
  
• Amenable to work Night Shift (9:00PM-6:00AM MNL Time) and can do 2x a week onsite work.

The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.  

Key Responsibilities  

BAU Management 

• Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management. 

• Apply standard workflows to independently resolve simple queries. 

• Understand the logic behind product settings and replicate verification steps to identify and resolve failures. 

• Monitor alert timelines and accurately capture delay delivery.  

• Maintain consistent quality in task execution, aligned with internal BAU expectations.  

SLA Management 

• Provide timely updates for SLA‑bound client requests. 

• Ensure all activities meet agreed client turnaround expectations. 

 Project Management  

• Participate in team initiatives and contribute to project ideation aligned with roadmap goals. 

• Collaborate with cross‑functional teams to support project execution and improvements.  

Incident Management 

• Track incidents accurately and maintain clear understanding of incident detection and operational impact. 

• Follow standard procedures to detect issues and raise incident tickets appropriately. 

• Communicate incident details clearly and support root‑cause discussions when required.  

 Stakeholder Management  

• Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders. 

• Follow structured communication guidelines for cross‑team coordination. 

• Provide detailed, context‑rich documentation when raising blockers or requesting support. 

 Change & Process Management 

• Support reviewing and updating internal knowledge documentation. 

• Understand historical fixes and propose potential solutions for exceptions identified. 

• Learn and adopt newly introduced tools, processes, and workflows. 

• Identify inefficiencies in BAU processes and suggest incremental improvements. 

Communication Management 

• Communicate professionally and clearly in client interactions while following internal communication guidelines. 

• Respond to basic client queries independently and escalate complex issues when needed. 

• Collaborate effectively with internal team members. 

Mentorship 

• Receive ongoing mentoring from senior team members. 

• Participate in development activities to build skills toward advanced responsibilities. 

 Skills & Competencies 

Technical Skills 

• Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes 

• Familiarity with tools and reference systems (e.g., JIRA, Excel)  

Operational Skills 

• Strong attention to detail when handling exceptions and BAU workflows. 

• Ability to follow structured processes for SLA updates and incident processes. 

Soft Skills 

• Clear written and verbal communication. 

• Effective teamwork and cross‑department coordination. 

• Proactive issue‑identification mindset. 

• Openness to feedback and continuous learning. 

Experience & Qualifications 

• Prior experience in data operations, client support, or financial data workflows preferred (but not required for junior tier). 

• Exposure to incident handling, BAU processes, or SLA‑driven client service a plus. 
  
• Amenable to work 2x a week onsite

About Rimes 

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology. 

The Opportunity  

Join our global Client Services team as an Associate Consultant within the EDM Change function, supporting the delivery of onboarding and change activity for our EDMaaS clients. Working alongside experienced consultants, you’ll help ensure client changes are delivered consistently, governed appropriately, and transitioned smoothly into business-as-usual (BAU) operations. 

You’ll build a strong foundation in change governance, documentation, and operational processes—contributing to impact assessments, maintaining client runbooks, and coordinating updates across teams. As your capability grows, you’ll begin to triage and deliver low- to mid-complexity change requests independently, escalating risks and issues for review and learning how to communicate progress and impacts clearly to clients and stakeholders. 

This is a hands-on role for someone who is curious about financial data and enjoys structured delivery in a fast-paced environment. You’ll gain exposure across clients, datasets, and service types while developing the skills and confidence to progress into broader ownership of change delivery, deeper subject-matter expertise, and future leadership opportunities within the EDM Change team. 

 What you will do:  

Process, Governance & Standards 

• Follow defined change governance procedures with guidance. 

• Complete CAB Impact Assessments with support from senior colleagues. 

• Maintain client‑specific and generic support documentation. 

• Apply onboarding, change, and operational procedures in line with the Transition Framework. 

• Build a solid knowledge base across clients and service types to support future SME growth. 

Onboarding & Change Delivery 

• Complete onboarding‑related tasks under the direction of senior consultants. 

• Support the handover from Change to Operations for onboardings and significant client changes. 

• Triage and deliver low‑ to mid‑complexity change requests independently. 

• Maintain accurate client updates on assigned RSDs. 

• Investigate escalated issues and propose solutions for review. 

Issue Resolution & Technical Contribution 

• Assist with RCAs, service performance updates and preparation for Client Experience meetings. 

• Support change‑related analysis, documentation updates, and operational insights. 

• Build foundational technical skills through training and certifications. 

• Develop knowledge of Rimes tools, workflows, and data processes. 

Collaboration, Influence & Client Engagement 

• Begin developing relationships with clients and internal stakeholders. 

• Maintain regular client communication for assigned responsibilities. 

• Learn to articulate progress and explain change impacts. 

• Contribute to cross‑team collaboration by sharing observations and proposing improvements. 

People Development 

• Learn from senior colleagues and develop early‑career capability in change delivery and EDM services. 

Who you are:  

• A recent graduate with a technical or data‑related background; or 

• Someone with early‑career experience in EDM Services or similar data ingestion and processing environments. 

• Curious, proactive, and eager to expand knowledge in financial data, workflows, and client delivery. 

• Comfortable analysing problems, following structured processes, and learning from senior team members. 

What you will gain: In this role, you’ll have the opportunity to develop and expand your expertise in the following areas: 

• Technical development: Familiarity with Python for data analysis and visualisation, plus hands‑on experience with Rimes technologies. 

• Market & dataset exposure: Experience with equity and fixed‑income indices, ESG data, ratings, and corporate actions. 

• Operational experience: Early exposure to ratings datasets and opportunities to support training or oversight activities. 

• Client & stakeholder confidence: Experience collaborating with clients and internal teams across multiple departments. 

• Change management capability: Foundations in change governance, project workflows, and delivery best practice. 

• Professional growth: Development of adaptability, communication skills, and collaboration in a fast‑paced, evolving environment. 

• Career progression: A clear path toward future SME specialisation or managerial responsibilities as you advance. 

Role Purpose

Level 1 GSD Analysts serve as the first point of contact for all internal IT support issues across Rimes’ global user base, ensuring timely, high‑quality resolution and strong customer service.

Key Responsibilities

• Serve as initial point of contact via phone, email, chat, Jira Service Desk
• First‑level troubleshooting: Windows OS, Microsoft 365 (Outlook, Teams, SharePoint, Intune), hardware, basic network issues
• Log, categorize, and prioritize tickets accurately
• Maintain SLA compliance for Time to First Response and resolution
• Assist with onboarding/offboarding: account setup, permissions, device preparation
• Support patching cycles and endpoint security hygiene
• First‑level monitoring for production alerts and escalation
• Follow GSD processes, documentation, and contribute improvements

Required Skills & Knowledge

• Understanding of Windows OS, M365, AD, VPN, RDP tools
• Experience with Jira (preferred)
• Familiarity with Intune, Defender, endpoint security
• Strong communication and customer service skills
• Attention to detail and process discipline

Qualifications

• 0–2 years IT support or service desk experience (open for Fresh Graduates)
• IT degree or equivalent hands‑on experience
• Wiling and amenable to do 2x a week RTO / Onsite
• Amenable to do EMEA shift - 3PM-12MD Manila Time