ABOUT THE ROLE: 

We are looking for a highly organized, goal-oriented, self-starter to join our Growth Marketing Team. This role is critical in driving against event initiatives that contribute to company pipeline, revenue, and brand visibility. The ideal candidate will possess a proven track record of managing and scaling events, optimizing performance, and working cross-functionally to deliver impactful outcomes.

WHAT YOU’LL DO:

• Manage end-to-end event logistics including vendor relationships, budgets, contracts, staffing plans, and timelines
• Execute event plans for our Annual Events Calendar, including tradeshows, conferences, field events, our annual hosted event, and other ancillary events
• Support the project management for our event marketing processes including budget, timeline, and execution for event deliverables, including but not limited to contracts, invoices, booths, sponsorships, collateral, swag, internal communications, pre-event promotions, and post-event follow-up
• Work closely with key internal stakeholders (sales, customer success, design studio, etc.) to align on deliverables, ensure timelines are met, and maximize integrated efforts and event execution 
• Build and maintain relationships with key third-party vendors and partners, managing programs and ensuring deliverables are on track
• Build and execute integrated campaigns including email campaigns, paid ads, to drive engagement pre-event and post-event
• Work with product marketing to ensure proper messaging/content is delivered including but not limited to, speaking opportunities, collateral, videos, PR/AR opportunities, etc.
• Work with sales to coordinate proper pre-event outreach and post-event follow up
• Establish measurable objectives and success criteria, including pre-and-post evaluations
• Assist with data entry and campaign / list management from all events
• Manage and reconcile event budget 
• Provide onsite or virtual support during events as needed

WHO YOU ARE: 

• 4+ years of proven experience in events or field marketing with a track record of successful event execution 
• Ability to manage multiple concurrent events within established timelines
• A history of creativity when approaching events to help brands “stand out” from the noise
• Exceptional prioritization, project management, and budget management skills
• Strong written and communication skills
• Roll up your sleeves, can-do attitude
• Proficiency with Pardot or similar marketing automation software 
• Travel to / stay for events to support on site when needed

EXTRA CREDIT: 

• Experience with Salesforce
• Familiarity with the employer benefits industry
• Start-up experience

BASE SALARY: $100,000-125,000

This position is located in our NYC office 3 days a week.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

#LI-Hybrid

ABOUT THE ROLE:

We are looking for an engaging and enthusiastic Trainer who will be responsible for training new hires within the Navigation Team as well as helping existing employees improve their knowledge and overall performance. The ideal candidate will bring experience in developing and delivering training content, identifying and addressing skill gaps in trainees, and strong facilitation skills. The healthcare environment is constantly changing and the ideal candidate will understand that materials need to remain dynamic and that constant upskilling is necessary to support the Navigation Department.

WHAT YOU’LL DO:

• Develop and maintain new hire training materials supporting all Navigation functions.
• Develop educational materials including instructional videos, manuals, presentations, and other reference materials to promote ongoing learning and development of the department.
• Partners with leadership and subject matter experts to develop a training library that includes both new hire training materials as well as other materials to support the ongoing learning and development of our staff. The Trainer will also be responsible for maintaining and auditing the library for relevancy and accuracy.
• Works in a cross-functional environment to proactively prepare/update training materials ahead of significant product launches/enhancements, new client launches, open enrollment, and more. 
• Develop games, spiffs, and engaging activities to help keep trainees motivated while promoting our core values and culture.
• Measure the effectiveness of training programs via trainee feedback, individual and team performance/progress, etc.
• Conduct regular side-by-sides, observations, and quality assessments to identify knowledge gaps and develop strategies to address them.
• Scheduling and facilitating training sessions, including setting up materials, virtual meetings, classroom, etc. NOTE: New hire training will need to be conducted in person and onsite at the Denver Location unless otherwise approved by management.

WHO YOU ARE:

• Bachelor’s degree in education or 2+ years of experience training in a call center environment preferred, but not required.
• Strong interpersonal and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Organized, detail-oriented, and demonstrated ability to synthesize information and develop meaningful and impactful training materials.
• Demonstrated ability to work in cross-functional environments and manage multiple stakeholders in order to deliver materials on time.
• Proficiency in Mac and Google Suite applications.
• Ability to travel as needed.
• Exceptional time management and ability to prioritize and adapt to evolving priorities and requirements.

SALARY:  $56,000 - $70,000 Annually 

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

The Client Success Operations Manager sits within the Commercial Operations team and partners closely with Client Success to drive operational excellence across the client lifecycle. This role is responsible for building and optimizing scalable processes, improving visibility into client activity, and enabling the CS team to operate more efficiently and proactively. By standardizing workflows, centralizing data, and supporting strategic initiatives, this role helps ensure a consistent, high-quality client experience that drives retention, satisfaction, and growth.

WHAT YOU’LL DO:

• Design & scale CS processes: Build and evolve core Client Success workflows (renewals, QBRs, escalations, growth motions), with a focus on efficiency, automation, and scalability
• Drive operational leverage: Continuously identify opportunities to reduce manual effort, streamline workflows, and increase output through better systems, tooling, and AI-enabled processes
• Lead strategic initiatives: Own high-impact projects that improve CS effectiveness and scalability — from process redesign to tool implementation to cross-functional operating models
• Partner with CS leadership: Support team operations, planning, and communication to ensure strong execution, alignment, and accountability across the org
• Own reporting & insights: Build dashboards and reporting that provide clear, actionable insights into client health, activity, renewals, and performance — enabling better, faster decisions
• Enable tools & systems: Administer and optimize CS tools (e.g., Service Cloud, Highspot, etc.), driving adoption, training, and continuous improvement
• Leverage AI & emerging tech: Actively identify and implement ways to use AI and automation to improve workflows, surface insights, and increase team productivity
• Drive cross-functional coordination: Partner across Sales, Proposals, Implementation, Marketing, and Data to create seamless handoffs and a unified client experience
• Uplevel team enablement: Identify gaps and build resources (training, documentation, playbooks) to ensure the team can operate efficiently and consistently

WHO YOU ARE:

• Obsessed with efficiency and impact — always looking for ways to do more with less
• AI-forward and technically curious — you actively explore and adopt new tools and technologies to improve how work gets done
• A systems thinker who can reimagine processes, not just optimize them
• Highly organized and execution-focused, with the ability to manage multiple priorities independently
• Proactive and solutions-oriented, with strong ownership and follow-through
• Comfortable operating in ambiguity and building from scratch in a fast-paced environment
• Experienced in administering and optimizing tools (CRM, enablement platforms, etc.) and driving adoption
• Strong cross-functional collaborator who can align stakeholders and drive outcomes
• Strategic thinker who can zoom out to big-picture goals while executing on details
• Clear, effective communicator who simplifies complex processes into actionable guidance

EXTRA CREDIT:

• Experience in Client Success Operations or a background working directly in a Client Success or Account Management role
• Experience implementing or supporting a Client Success Platform (e.g., Salesforce Service Cloud)
• Hands-on experience as a Salesforce Service Cloud administrator or similar CRM/tool admin role
• Exposure to building or scaling CS processes in a growing organization

BASE SALARY: $120,000-$150,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

This role is fully onsite, 5 days a week in our Denver Tech Center Office (this is NOT a remote role), with an expected start date of Tuesday, May 19th, 2026.

THE ROLE:

We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes.  To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. 

As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs.  Navigating healthcare is oftentimes complex, confusing and down right frustrating.  At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey. 

Our Navigation Operations is a fast-paced, dynamic, and a growing environment.  We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.  

WHAT YOU’LL DO:

• Healthcare navigation concierge service delivery via phone, chat, text, and email. 
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g.  deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.

WHO YOU ARE:

• Strong organizational skills
• Customer-centric orientation 
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Comfortable with continuous process improvement and change as Rightway is growing and evolving    
• Computer literacy
• College degree preferred

Expected hourly rate $19-$23/HR

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

This role is fully onsite, 5 days a week in our Denver Tech Center Office (this is NOT a remote role), with an expected start date of Tuesday, May 19th, 2026.

THE ROLE:

We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes.  To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. 

As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs.  Navigating healthcare is oftentimes complex, confusing and down right frustrating.  At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey. 

Our Navigation Operations is a fast-paced, dynamic, and a growing environment.  We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.  

WHAT YOU’LL DO:

• Healthcare navigation concierge service delivery via phone, chat, text, and email. 
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g.  deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.

WHO YOU ARE:

• Strong organizational skills
• Customer-centric orientation 
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Comfortable with continuous process improvement and change as Rightway is growing and evolving    
• Computer literacy
• Bilingual in Spanish preferred
• College degree preferred

Expected hourly rate $19-$23/HR

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Senior Talent Partner

NYC (Hybrid - M/Tu/Th)

ABOUT THE ROLE: 

 We’re looking for a Senior Talent Partner who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we’ve built a unified digital platform across medical, pharmacy benefits, and virtual care.

This role will own end-to-end recruiting across the business, with a focus on both technical functions - including Eng, Product, and Data - as well as corporate functions such as Commercial and G&A. The ideal candidate brings deep expertise recruiting for technical roles and uses that lens to elevate hiring across all searches. This role will play a key part in shaping recruiting strategy, improving processes, and elevating how we attract and hire talent.

If you thrive in a growth-stage environment and enjoy building as you go, this is a high-impact opportunity.

WHAT YOU’LL DO: 

• Own full-cycle recruiting with a tech-first focus — driving searches across Engineering, Product, and Data — while also supporting corporate functions as needed
• Partner closely with hiring managers to define hiring strategy, calibrate profiles, and drive efficient processes
• Build and execute sourcing strategies to identify and engage top talent across multiple channels
• Design structured, inclusive interview processes that enable strong, data-driven hiring decisions
• Use recruiting data and funnel metrics to identify gaps, influence stakeholders, and continuously improve outcomes
• Act as a strategic advisor on search strategy, market intel and candidate insights
• Collaborate cross-functionally with HR, Finance, and leadership to support headcount planning/tracking and hiring priorities
• Identify opportunities to leverage AI for improving processes, tools, and overall recruiting efficiency
• Serve as a subject matter expert on recruiting best practices, tools, and market trends

MODERN RECRUITING & AI EXPECTATIONS:

• Leverage AI tools (e.g., sourcing platforms, resume screening, outreach optimization, interview note synthesis) to improve speed, quality, and candidate experience
• Use tools like LinkedIn Recruiter, Greenhouse, and emerging AI-enabled platforms like Juicebox to build scalable pipelines and mitigate fraud
• Experiment with and adopt new technologies (e.g., talent intelligence tools, automated scheduling, AI-assisted search) to drive efficiency
• Use AI to enhance judgment in candidate evaluation and stakeholder decision-making
• Stay current on evolving trends in AI within Talent Acquisition and proactively bring ideas to the team

WHO YOU ARE: 

• 6+ years of full-cycle recruiting experience with a demonstrated focus on technical hiring (Engineering, Product, Data/Analytics), ideally in a startup or high-growth environment (healthtech a plus)
• Proven ability to source and close technical talent (engineers, PMs, data scientists) at all levels, with the versatility to recruit across corporate functions as well
• Strong experience partnering with senior stakeholders and influencing hiring decisions
• Data-driven mindset with experience using metrics to guide strategy and improve performance
• High ownership and comfort operating in ambiguous, fast-moving environments
• Experience with modern recruiting tools and systems, including Greenhouse
• Familiarity with AI-enabled recruiting tools and a demonstrated interest in leveraging technology to improve outcomes
• Strong communication and organizational skills with the ability to manage multiple priorities effectively

BASE SALARY:  $130,000-$160,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit 

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. 

Rightway is proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

As a Sr. Full Stack Engineer (AI) at Rightway Healthcare, you'll spearhead our AI integration initiatives to revolutionize healthcare delivery through our platform. Working with a dynamic team, you'll drive the development of AI-powered features that empower members to make informed healthcare decisions, ensuring they get the right care at the right time and price. This role offers a unique blend of autonomy and innovation, where you'll transform cutting-edge AI concepts into production-ready solutions. While AI is a key focus, you'll also architect and implement solutions that scale across our platform, combining intuitive technology with expert guidance to bring clarity and direction to our members' healthcare journeys.

WHAT YOU’LL DO:

• Pioneer AI-driven solutions that enhance our care navigation and PBM services, directly improving healthcare outcomes for our members
• Lead rapid prototyping cycles, transforming concepts into production features within days or weeks, not months
• Architect and implement full-stack solutions using our modern tech stack (Node.js, React, TypeScript, Ruby, GraphQL, Postgres)
• Drive technical decisions independently while collaborating with cross-functional teams to ensure alignment with business goals
• Build and maintain scalable, production-grade systems that handle sensitive healthcare data with reliability and security
• Establish technical standards and best practices for AI integration across the platform
• Mentor team members and contribute to our engineering culture of innovation and excellence

WHO YOU ARE:

• A versatile full-stack engineer with 5+ years of experience building production applications at scale
• A self-driven problem solver who thrives in ambiguous environments and creates structure from chaos
• An innovative thinker who balances quick experimentation with production-quality implementation
• A technical leader comfortable making independent decisions while valuing team collaboration
• An effective communicator who can translate complex technical concepts for diverse audiences
• A pragmatic engineer who values shipping working solutions over perfect solutions
• Someone passionate about using technology to solve real healthcare challenges

EXTRA CREDIT:

• Experience designing and implementing AI/ML features in production environments
• Proven track record of optimizing LLM implementations and prompt engineering
• Background in healthcare technology or experience with HIPAA compliance

SALARY (BEFORE BONUS POTENTIAL):  $175,000 - $190,000 + bonus + equity

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

About Rightway Healthcare

Rightway is on a mission to harmonize healthcare by delivering superior care navigation and pharmacy benefits management (PBM). We leverage innovative technology, combining human expertise with cutting-edge tools to simplify the healthcare journey for employers, employees, and their families. By addressing key healthcare challenges, we ensure that our members receive high-quality, cost-effective care.

Role Overview

We're looking for a Senior Software Engineer to join the PBM Platform team at Rightway. This team is building our next-generation pharmacy platform. You'll help design and deliver the systems that power pharmacy benefits, determine coverage and pricing, and manage member cost-sharing across our entire book of business.

This isn't a "write features to spec" role. Our senior engineers own initiatives end-to-end: they shape architecture, define technical direction, unblock other engineers, and drive delivery across multiple workstreams. You'll partner directly with product and domain experts to make scope and sequencing decisions, not just implement them. You'll be the person your teammates come to when they're stuck, and you'll build the documentation, patterns, and tooling so they get stuck less often.

The stack is React on the frontend with TypeScript (NestJS) and Go on the backend. You should be comfortable working across both backend languages. We're an AI-native engineering team that uses AI tooling daily in our development workflow and expects our senior engineers to lead adoption, establish best practices, and help the team get better at working with these tools. The platform team is designed from day one around AI-assisted development

What You’ll Do

Own and drive technical initiatives

• Design and build core platform components
• Make architectural decisions (service boundaries, data modeling, API contracts) and document them so the team can build on them
• Work through complex domain problems

Elevate the team around you

• Mentor mid-level and junior engineers through pairing, code review, and design discussions. Not just catching bugs, but teaching patterns
• Transfer knowledge proactively, mentoring engineers to discover the "why" with a deep foundation of how systems are built
• Establish and maintain coding standards, testing strategies for your initiative area
• Participate in domain learning sessions with PBM subject matter experts and help translate business rules into system design

Build and maintain production systems

• Design and build gRPC APIs using NestJS or Go (depending on the component) with PostgreSQL for persistence
• Build internal tooling interfaces in React
• Implement normalized data models (3NF) for complex domain entities
• Define and implement service communication patterns using Protocol Buffers and gRPC
• Own observability for your systems. Maintain Datadog monitors, Sentry error tracking, and know when something is wrong before users report it
• Build with test-driven development: define expected outcomes upfront, then build until they pass

Shape how we work

• • Contribute to architecture decisions in cross-team forums
  • Drive AI-native development practices by establishing workflows, sharing findings, and helping the team use AI tools effectively
  • Identify and raise risks early, including timeline slippage, technical debt, vendor reliability issues, and compliance gaps
  • Coordinate across team boundaries when your work touches other services or teams

Who You Are

• 5+ years of professional software engineering experience, with demonstrated progression into technical leadership
• Strong backend engineering depth. You've designed and built services in TypeScript and/or Go that handle complex business logic, financial calculations, or rules engines
• Strong data modeling instincts. You think carefully about schema design, normalization trade-offs, and how data decisions cascade through a system
• Experience with service-oriented architectures. You've designed APIs, defined service boundaries, and dealt with the realities of distributed systems (failure modes, composition patterns, contract evolution)
• Comfortable with ambiguity. You can take a product objective and break it down into shippable engineering work without waiting for someone to hand you a spec. This is a greenfield platform and you'll be making foundational decisions with imperfect information
• Strong communicator. You can explain technical trade-offs to product partners, write clear technical documents, and translate domain complexity into clean system design

Bonus Points for

• Experience in healthcare or pharmacy benefits systems
• Familiarity with pharmacy standards (NCPDP, GPI, NDC)
• Experience building financial calculation engines or rules engines
• Familiarity with gRPC, Protocol Buffers, and multi-service TypeScript/Go architectures
• Experience with PostgreSQL performance tuning, migrations, and query optimization
• Experience leading AI-assisted development workflows and establishing team standards around AI tooling

BASE SALARY: $160,000 - $190,000 + bonus + equity

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit 

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. 

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

The Vice President of Strategic Partnerships is a senior leadership role responsible for developing and executing partnership strategies that drive significant business growth. This individual will lead a team focused on identifying, negotiating, and managing high-value partnerships with key industry players, ensuring alignment with corporate objectives. As the second-in-command to the VP of Commercial, this role requires both visionary leadership and tactical execution to enhance Rightway’s market positioning.

WHAT YOU’LL DO:

• Strategic leadership: 
• Own revenue goals within this segment. 
• Develop and execute a business plan to grow our strategic partner segment, based on emerging market trends, Rightway’s value proposition and assets. 
• Establish KPIs to measure the success of strategic partnerships and leverage data-driven insights to optimize performance.
• Develop a prioritization framework and process to evaluate new strategic partnerships and distribution channels, including qualification of fit for Rightway’s model
• Team management: Lead, mentor, and scale a high-performing team responsible for executing partnerships. Foster a culture of innovation, collaboration, and accountability.
• Deal Origination & Execution: Drive the full lifecycle of strategic partnerships, including sourcing, negotiation, and contract execution for select deals. 
• Executive Collaboration: Work closely with the VP of Commercial, to align partnership initiatives with broader business objectives. Act as a key advisor and thought leader within the commercial leadership team.
• Cross-Functional Influence: Partner with internal stakeholders, including Product, Delivery, Marketing, Legal, and Finance, to ensure seamless integration and execution of partnership agreements.
• Industry Representation: Serve as a key ambassador for Rightway at industry conferences, events, and executive meetings.

WHO YOU ARE:

• Bachelor of Science degree
• Leadership skills: demonstrated track record of developing and retaining high performing teams with the ability to both drive results and create a positive team culture 
• Elevated judgment and problem solving skills
• Ability to juggle a high volume of pipeline activity and manage competing priorities without letting things slip through the cracks
• Strong internal stakeholder management and influencing skills
• 10-15+ years of experience with at least 5 years of leadership in a strategic partnerships or BD leadership role within the healthcare or benefits industry 
• 4+ years of people management experience. 
• Deep understanding of the healthcare benefits landscape and the consulting community’s influence on purchasing decisions.
• Exceptional negotiation, relationship-building, and communication skills.

EXTRA CREDIT:

• Masters degree
• Experience in the direct care navigation and/or PBM space

BASE SALARY: $225,000-$250,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

The Senior Manager of Pharmacy Clinical Consulting and Plan Performance is responsible for managing clinical consulting services and improving the performance of partner plans. This role will work closely with internal teams and external stakeholders to drive initiatives that enhance clinical outcomes, cost efficiency, and overall plan performance. As a subject matter expert (SME), the Manager will provide clinical guidance and collaborate across departments to meet client goals.

WHAT YOU’LL DO:

Leadership and Strategy:

• Support the development and implementation of strategies to ensure client plan performance commitments are met.
• Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support. 
• Collaborate with internal leaders to align clinical consulting efforts with organizational goals.

Clinical Consulting Services:

• Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations.
• Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies.
• Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance.

Plan Performance Optimization:

• Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement.
• Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes.
• Provide day-to-day support and guidance to the client services team in managing client relationships and performance.

Stakeholder Collaboration:

• Build and maintain effective relationships with clients, internal teams, and external stakeholders.
• Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients.
• Participate in client meetings, presentations, and consultations to support ongoing client engagement.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals.

Compliance and Quality Assurance:

• Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services.
• Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement.

WHO YOU ARE:

• PharmD or equivalent degree from an accredited institution.
• Active pharmacist license in good standing.
• Minimum of 7 years of experience in PBM, health plan, pharmacy clinical consulting, or a related field.
• Proven ability to manage projects and collaborate effectively with cross-functional teams.
• Strong analytical skills with the ability to interpret data and develop actionable insights.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
• In-depth knowledge of pharmacy benefit management and clinical pharmacy practices.

Preferred Qualifications:

• Experience with project management and process improvement methodologies.
• Managed Care Pharmacy Residency, MBA, MPH, or a related advanced degree is a plus.
• Previous experience working with health plans or PBMs is preferred.

SALARY (BEFORE BONUS POTENTIAL):  $130,000 - $150,000

Offer amounts for both remote and in office roles are influenced by geographic location.

Working Conditions:

• Remote-based with occasional travel for client meetings, conferences, and professional development.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

SHIFT: 8.5 hour shift between 11am - 8:30pm EST, Monday - Friday 

ABOUT THE ROLE:

Our PBM goal is to help clients better manage pharmacy spend to make drugs more affordable for their employees and dependents. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers

The Specialty Pharmacy Technician / Specialty Pharmacy Guide (CPhT) is a member of the Rightway PBM Clinical Operations team. This role will be key in supporting our Specialty Clinical Pharmacists to deliver on the “pharmacist in the family” approach to engaging our members. We are looking for an experienced certified pharmacy technician to engage with our specialty members in a caring and empathetic manner. Written and verbal communication skills will be critical when interacting with members on the phone, via email, and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role.

WHAT YOU’LL DO:

• Serves as direct member and provider contact for specialty pharmacy benefit information, prior authorization requests, and navigation support.  Inquiries may be received by telephone, chat, fax, email, or written correspondence
• Prior to the receipt of medication, provides support to members enrolled in specialty management programs, including coordinating any needed prior authorization with the UM team, the fulfillment of the prescription with the specialty pharmacy partner, enrollment in patient assistance programs, and billing questions. After receipt of medication, follow up with members to ensure satisfaction, connect member with a pharmacist for any clinical questions, and coordinate future refills
• Fields questions from members, human resources departments, pharmacies, and providers related to specialty distribution, benefit design, formulary coverage and cost of medication, prior authorization criteria, claims adjudication, copay/patient assistance, and ensures individual’s questions and issues are resolved
• Supports Specialty Clinical Pharmacists in patient and provider outreaches, including scheduling of appointments between members and pharmacists, enrollment of members into copay or patient assistance programs, medication adherence support, and other administrative tasks
• Assists in ensuring all operating and productivity standards are met, which may include conducting quality reviews of calls, chats, and documentation notes to identify opportunities for improvement
• Ensures regulatory and privacy standards are consistently met
• Provide support to other teams within Clinical Operations, such as utilization management and navigation

WHO YOU ARE:

• Associate’s or Bachelor’s degree preferred
• 1-2 year’s experience in a pharmacy technician role within a Specialty pharmacy, PBM, pharmacy department of a health plan, or similar managed care setting.  
• Active Certified Pharmacy Technician (CPhT)
• Detail-oriented, adaptable, critical thinker, empathetic, ability to dig deep in understanding an issue to get to true root cause and resolution, desire to improve a patient’s healthcare experience and provide concierge level service.
• Knowledge of pharmacy claims adjudication and benefit designs/terminology, ability to multi-task and prioritize work, ability to work independently.

BASE SALARY: $22 - 23/hr

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

The Implementation Manager is responsible for leading end-to-end client implementations across Rightway's PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care.

At Rightway, going to the ends of the earth for our members and clients is not aspirational; it is the baseline. As an Implementation Manager, you are often the first real experience a client has with what Rightway delivers. That means showing up prepared, communicating proactively, and solving problems before clients even know they exist. You will work closely with Client Success, Data Operations, Claims Operations, Navigation, and other internal teams to make sure every client launch feels seamless, even when it is not.

WHAT YOU’LL DO:

Project Planning and Execution

• Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines.
• Develop and maintain detailed project plans, milestone tracking, and change control procedures.
• Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule.
• Manage the transition from implementation state to steady-state client success with thorough handoff documentation.

Client and Stakeholder Management

• Serve as the primary point of contact for clients throughout the implementation phase.
• Set and manage client expectations with clear, proactive communication on project status, risks, and next steps.
• Provide Sales and Account Management teams with implementation support, including direct coordination with client contacts and third-party vendors.
• Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement.

Risk Management and Problem Solving

• Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues.
• Monitor project progress across workstreams and make real-time adjustments to keep timelines intact.
• Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership.

Documentation and Reporting

• Document business requirements, project plans, and implementation decisions with a high standard of accuracy.
• Prepare and present clear status reports and performance updates for internal leadership.
• Ensure all implementation artifacts are maintained for compliance, audit, and future reference.

AI-Enabled Workflows

• Actively incorporate AI tools into your daily workflow, from project documentation and status reporting to client communication drafting and data summarization.
• Contribute to Rightway's evolving approach to AI adoption in implementation workflows and share learnings and best practices with the broader team.
• Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle.

WHO YOU ARE:

• Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience).
• 2-5 years of project management experience, preferably in Pharmacy Benefit Management (PBM), healthcare navigation, or healthcare IT implementation.
• Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations.
• Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment.
• Excellent communication skills, written and verbal, with the ability to interact confidently with clients, vendors, and senior leadership.
• Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, JIRA, Salesforce or similar platforms.
• Strong analytical and problem-solving skills with sharp attention to detail.
• Familiarity with AI productivity tools and a demonstrated interest in incorporating them into operational workflows.

BASE SALARY: $110,000-125,000  

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

The Senior Manager of Pharmacy Clinical Consulting and Plan Performance is responsible for managing clinical consulting services and improving the performance of partner plans. This role will work closely with internal teams and external stakeholders to drive initiatives that enhance clinical outcomes, cost efficiency, and overall plan performance. As a subject matter expert (SME), the Manager will provide clinical guidance and collaborate across departments to meet client goals.

WHAT YOU’LL DO:

Leadership and Strategy:

• Support the development and implementation of strategies to ensure client plan performance commitments are met.
• Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support. 
• Collaborate with internal leaders to align clinical consulting efforts with organizational goals.

Clinical Consulting Services:

• Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations.
• Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies.
• Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance.

Plan Performance Optimization:

• Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement.
• Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes.
• Provide day-to-day support and guidance to the client services team in managing client relationships and performance.

Stakeholder Collaboration:

• Build and maintain effective relationships with clients, internal teams, and external stakeholders.
• Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients.
• Participate in client meetings, presentations, and consultations to support ongoing client engagement.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals.

Compliance and Quality Assurance:

• Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services.
• Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement.

WHO YOU ARE:

• PharmD or equivalent degree from an accredited institution.
• Active pharmacist license in good standing.
• Minimum of 7 years of experience in PBM, health plan, pharmacy clinical consulting, or a related field.
• Proven ability to manage projects and collaborate effectively with cross-functional teams.
• Strong analytical skills with the ability to interpret data and develop actionable insights.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
• In-depth knowledge of pharmacy benefit management and clinical pharmacy practices.

Preferred Qualifications:

• Experience with project management and process improvement methodologies.
• Managed Care Pharmacy Residency, MBA, MPH, or a related advanced degree is a plus.
• Previous experience working with health plans or PBMs is preferred.

SALARY (BEFORE BONUS POTENTIAL):  $130,000 - $150,000

Offer amounts for both remote and in office roles are influenced by geographic location.

Working Conditions:

• Remote-based with occasional travel for client meetings, conferences, and professional development.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

Under the general supervision of the Sr. Clinical Manager, the Clinical Guide Behavioral Health RN performs clinical triage, high-risk outreach, condition support, care planning, clinical education, and care coordination to support Rightway members in navigating and accessing care.

This role supports members across both behavioral and physical health needs, including conditions such as anxiety, depression, and chronic disease. The RN serves as a trusted clinical advisor, guiding members to high-quality, appropriate care with the goal of improving clinical outcomes, enhancing the member experience, and reducing unnecessary healthcare utilization (e.g., avoidable ED visits) while promoting appropriate care settings such as primary care and behavioral health services.

WHAT YOU'LL DO:

• Perform clinical triage using evidence-based protocols and algorithms to assess member needs and direct them to the appropriate level of care safely and efficiently
• Conduct proactive, data-driven outreach to high-risk, high-cost, rising-risk members and those with identified care gaps
• Engage members in clinical and behavioral health conversations to assess needs, risks, preferences, and barriers to care
• Provide behavioral health support, including education on conditions such as anxiety, depression, and stress-related disorders
• Conduct suicide risk assessments and apply de-escalation techniques when appropriate
• Identify and address barriers preventing members from accessing preventive, primary care, and behavioral health services
• Deliver clinical navigation support, including:
• Coordinate completion of screenings and follow-up care for high-risk members
• Accurately document symptoms, assessments, clinical guidance, and member responses in a timely manner
• Act as a member advocate and trusted healthcare advisor, supporting members throughout their care journey
• Promote a high-quality member experience and retention through longitudinal engagement and education
• Collaborate cross-functionally with Navigation and internal teams to ensure seamless, coordinated care delivery
• Maintain a member-centric, customer-driven approach in all interactions
• Practice within RN scope, adhering to established care navigation protocols and clinical guidelines

WHO YOU ARE: 

• RN with ADN or BSN degree
• Must have an active, unrestricted Registered Nurse (RN) multi-state license and resides in a compact state
• Holds a Psychiatric Mental Health Nursing Certification (PMH-BC)
• 5+ years of nursing experience, including:
• Experience with suicide risk assessment and de-escalation techniques
• Experience in population health, disease management, or care management preferred
• Chronic condition support experience preferred
• Strong ability to engage members in both behavioral health discussions
• Skilled in care coordination, patient education, and navigating complex healthcare systems

HOURLY RATE: $34.00-$40.86

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

This role is located in our Denver Tech Center Office, with a hybrid schedule of 2 days onsite and 3 days remote. 

ABOUT THE ROLE:

Under the general supervision of the Sr. Clinical Manager, the Population Health RN performs clinical triage, high-risk outreach, condition support, care planning, clinical education, and care coordination functions in supporting Rightway members with navigating, accessing, and best supporting their care needs. The Case Manager RN also serves as a trusted advisor for providing clinical guidance and directing to the most appropriate high-quality care providers with the objective of improving clinical outcomes while also reducing healthcare costs e.g. minimizing ED or other unnecessary care visits while increasing utilization of more appropriate care settings, such as primary care doctors.

WHAT YOU'LL DO:

• Clinical triage to assess the severity of the member’s health concerns using evidence-based protocols and algorithms in directing care to the right healthcare resource in a timely manner without compromising quality or safety 
• Leveraging data-driven analytics in conducting proactive outreach to engage members of clinical interest, e.g. e high-risk, high-spend, rising risk, and evidence of care gaps with the objective of engaging and assisting members in making more informed care decisions, supporting across their continuum of care and well-being journey with lifestyle and behavior changes.
• Engage members in clinical conversations to best understand their care needs, assess risks, preferences, and care barriers, and then guide and recommend appropriate next steps to improve health outcomes
• Identify and address barriers preventing members from accessing preventative care or establishing ongoing relationships with primary care providers
• Assist in scheduling appointments, referrals, and follow-up care to close gaps in preventative care and chronic disease support
• Clinical navigation support includes but is not limited to personalized condition education, care options, and planning, care compliance, medication adherence, shared decision support, and care coordination
• Leverages appropriate input and direction from the Rightway clinical lead to determine the best clinical options for more complex member healthcare needs.  
• Accurately documents symptoms/complaints, nursing assessment, the guidance provided, and member/caller response. 
• Acts in the best interest of the member by being a health advocate and supporter in the member’s healthcare journey.
• Coordinates the completion of screening services for high-risk members by providing care support, adherence follow-up, and care coordination support.
• Member’s trusted healthcare advisor, member experience, and retention focus e.g. longitudinal care education, guidance, and support
• Develops effective collaboration and working relationships across the Navigation team and organization.
• Maintains a member-centric, customer-driven professional attitude.
• Stay within the RN scope of practice by strictly following our care navigation protocols unless directed to do otherwise by a provider on the clinical team and documenting appropriately when a change occurs.

WHO YOU ARE: 

• RN, ADN, or BSN degree 
• Holds an active and in good standing RN license in a compact state
• 5+ years of direct patient care experience required, preferably in family medicine 
• Triage nursing experience desired 
• Population health, disease management, or similar experience required
• Care management or chronic condition support experience desired

HOURLY RATE: $34.00 - $40.00

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

This is an in office position 5 days a week located in the Kwik Trip Headquarters.

ABOUT THE ROLE:

WHAT YOU’LL DO:

WHO YOU ARE:

BASE SALARY: $60,000-75,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

Our PBM goal is to help clients better manage pharmacy spend to make drugs more affordable for their employees and dependents. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.

The exponential growth of specialty drug spend has made the successful management of specialty drug products absolutely critical for Rightway, our plan sponsors, and ultimately the members utilizing these drugs. Rightway strives for a holistic and member centric approach to specialty pharmacy management.

The role requires equal parts strategy and execution. The ideal candidate has a sense of urgency to build and grow and is also able to step back and assess priorities, goals, and KPIs.

WHAT YOU'LL DO:

• Continue to build and iterate on the Rightway specialty pharmacy strategy
• Lead a hybrid team of virtual and in office employees, including two specialty Sr. Managers, specialty clinical pharmacists, and certified pharmacy technicians
• Manage Rightway’s current specialty programs: direct clinical management of specialty members, optimize our specialty supply chain network, copay maximization, patient assistance, and supporting all PBM aspects of specialty drugs (formulary, clinical pathways, etc.)
• Develop and implement future strategic specialty programs such as such as international sourcing, 340b, medical management, and assess trends to identify additional opportunities
• Develop and maintain SOP’s for all specialty programs offered by Rightway
• Identify and implement methods to leverage technology to enhance member experience and internal operations
• Build relationships with key external stakeholders
• Refine and oversee a set of KPIs to track success of specialty programs
• Develop and mentor team members on their career goals
• Identify and surface patterns to senior leadership with regards to root cause analysis
• Use experience, knowledge, and data to anticipate future opportunities and own solution development
• Scale operations to support rapid growth and develop strategies to support peak or high-volume time periods
• Foster a culture of empathy and respect in all interactions with customers and co-workers
• Create an internal work environment that prioritizes continuous improvement, innovation, and employee engagement

WHO YOU ARE:

• • PharmD degree
  • 5-10 years experience in specialty pharmacy benefit management with a Health plan or PBM
  • At least 5 years of leadership experience with at least 3 years as Director or above
  • Strong financial and analytical skills
  • Relentlessly focused on member experience in aspects of specialty pharmacy
  • Proven success leading multiple large, high priority, cross functional clinical and operational strategic programs
  • A strong track record of driving results and meeting financial targets that achieve the goals of the PBM/Health Plan, plan sponsor, and member.
  • Demonstrated ability to create an inclusive environment that's welcoming to all
  • Outstanding interpersonal skills and ability to communicate clearly and effectively
  • Highly collaborative with cross-functional stakeholders and able to influence decisions
  • Analytically minded, with an ability to leverage data to drive strategy and prioritization
  • Comfortable with ambiguity and motivated by a dynamic environment
  • Ownership mentality
  • Strong PowerPoint and Excel skills, with a knack for storytelling

BASE SALARY: $150,000-185,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE

The Director, Client Success will lead Rightway’s growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM.

Accountabilities will include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will also oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally.

The ideal candidate will be relationship-oriented, operationally adept, outcomes-minded, poised under pressure, and willing to get hands-on to ensure we not only meet but exceed client expectations.

KEY RESPONSIBILITIES

• Lead a team of high-performing Client Success Managers and Associates within PBM
• Evolve the current client segmentation and service model for a scaling PBM organization and manage team capacity and staffing
• Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services
• Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM
• Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output
• Lead strategic PBM account planning, with involvement from key stakeholders across the organization, and ensure actionable and timely execution on plans
• Drive team accountability in meeting PBM client deadlines and delivering on key initiatives, such as churn mitigation and member activation
• Build long-term strategic client partnerships focused on driving significant ROI that result in expanded relationships over time
• Deepen PBM client feedback and data-gathering and develop strategies to address gap areas
• Collaborate with Marketing, Service Delivery, Ops, Product, Analytics, etc. on strategic initiatives and PBM client requests, including influencing roadmap for PBM-specific customizations
• Optimize the client relationship handoff process from Implementation to CS within PBM
• Manage all facets of CS team member onboarding, training, and growth/development specific to PBM services
• Oversee executive-level PBM client relationships and facilitate involvement of Rightway’s executive sponsors in key accounts
• Drive annual planning process for CS team, including developing PBM-specific goal and KPI targets
• Travel to important PBM client meetings (e.g., kickoffs) and broker/TPA meetings, support finalist and capabilities as relevant 

ABOUT YOU

• 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations
• Minimum 4+ years of experience in the healthcare, PBM, or benefits industry
• Bachelor’s Degree required, PharmD preferred
• Experience leading and developing teams working with complex PBM products
• Operational excellence and ability to work cross-functionally
• Has had primary ownership in strategic PBM account relationships for a sustained period
• Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical/nuanced PBM information in an accessible and understandable manner
• Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished
• Relationship-oriented, with a high degree of comfort managing external PBM stakeholders
• Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations
• Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset
• Bias towards action
• Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)

Base Salary (before bonus potential): $150,000-180,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

Rightway is hiring an Sr. Engineering Manager to lead and grow a team of engineers building the technology that powers our platform. In this role, you will guide execution, support the growth of your team, and partner closely with Product, Design, and other engineering leaders to deliver meaningful outcomes.

This role combines people leadership, technical judgment, and cross functional collaboration. You will help shape a strong engineering culture while ensuring the team consistently delivers reliable, high quality software.

Why This Role Is Exciting

• Opportunity to lead and shape a growing engineering team in a mission driven healthcare company
• Work on products that directly improve how people access and navigate healthcare
• Collaborate with experienced engineers, product leaders, and designers to solve meaningful technical and product challenges
• Influence engineering practices, team culture, and how we scale our platform

WHAT YOU’LL DO:

• Lead, coach, and grow a team of engineers building modern web and backend systems
• Drive delivery of high quality, reliable software that delivers value to our members and clients
• Partner with Product and Design to shape roadmaps, prioritize work, and deliver meaningful outcomes
• Provide technical guidance and help the team make sound architectural and implementation decisions
• Support the growth of engineers through mentorship, coaching, and clear feedback
• Promote strong engineering practices including testing, code quality, and operational excellence
• Help scale the team through thoughtful hiring, onboarding, and continuous improvement of team processes

WHO YOU ARE:

• 5+ years of experience leading or managing software engineering teams
• Strong technical background building modern software systems (Node.js, TypeScript, React, or similar technologies)
• Track record of leading teams that deliver impactful products
• Excellent communicator who can work effectively with technical and non technical partners
• Passionate about building strong teams and delivering meaningful products
• Interest in modern development practices including AI assisted engineering

EXTRA CREDIT:

• Experience working in healthcare or other regulated environments
• Experience in fast paced product organizations or startups
• Familiarity with cloud platforms such as AWS and distributed systems

SALARY (Before Bonus Potential):  $160,000 - $200,000
Offer amounts for both remote and in office roles are influenced by geographic location. 

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $1200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

About Rightway Healthcare

Rightway is on a mission to harmonize healthcare by delivering superior care navigation and pharmacy benefits management (PBM). We leverage innovative technology, combining human expertise with cutting-edge tools to simplify the healthcare journey for employers, employees, and their families. By addressing key healthcare challenges, we ensure that our members receive high-quality, cost-effective care.

Role Overview

We're looking for a Senior Software Engineer to join the PBM Member Experience team at Rightway. This team owns the surfaces our members interact with: mobile (React Native), web (React), and the APIs that power them (Node.js/NestJS, gRPC, PostgreSQL).

This isn't a "write features to spec" role. Our senior engineers own initiatives end-to-end: they shape architecture, define technical direction, unblock other engineers, and drive delivery across multiple workstreams. You'll partner directly with product and design to make scope and sequencing decisions, not just implement them. You'll be the person your teammates come to when they're stuck, and you'll build the documentation, patterns, and tooling so they get stuck less often.

We ship in TypeScript across the entire stack. We're an AI-native engineering team that uses AI tooling daily in our development workflow and expects our senior engineers to lead adoption, establish best practices, and help the team get better at working with these tools.

What You’ll Do

• Own and drive technical initiatives

  • Lead the architecture and delivery of major features across mobile, web, and API layers, from design through production
  • Make architectural decisions (service boundaries, data modeling, API contracts) and document them so the team can build on them

  Elevate the team around you

  • Mentor mid-level and junior engineers through pairing, code review, and design discussions. Not just catching bugs, but teaching patterns
  • Transfer knowledge proactively, mentoring engineers to discover the "why" with a deep foundation of how systems are built
  • Establish and maintain coding standards, testing strategies for your initiative area

  Build and maintain production systems

  • Design and build gRPC APIs using NestJS
  • Work across React Native (mobile) and React (web) to deliver cohesive member experiences
  • Define and implement service communication patterns using Protocol Buffers and gRPC
  • Own observability for your systems. Maintain Datadog monitors, Sentry error tracking, and know when something is wrong before users report it

  Shape how we work

  • Contribute to architecture decisions in cross-team forums
  • Drive AI-native development practices by establishing workflows, sharing findings, and helping the team use AI tools effectively
  • Identify and raise risks early, including timeline slippage, technical debt, vendor reliability issues, and compliance gaps
  • Coordinate across team boundaries when your work touches other services or teams

Who You Are

• 5+ years of professional software engineering experience, with demonstrated progression into technical leadership
• Deep full-stack fluency. You've built and maintained production systems across frontend (React), mobile (React Native), and backend (Node.js/NestJS) layers
• Strong data modeling instincts. You think carefully about schema design, normalization trade-offs, and how data decisions cascade through a system
• Experience with service-oriented architectures. You've designed APIs, defined service boundaries, and dealt with the realities of distributed systems (failure modes, composition patterns, contract evolution)
• Comfortable with ambiguity. You can take a product objective and break it down into shippable engineering work without waiting for someone to hand you a spec
• Strong communicator. You can explain technical trade-offs to product partners, write clear technical documents, and advocate for engineering priorities

Bonus Points for

• Experience in healthcare, pharmacy benefits, or other regulated industries (HIPAA, PCI)
• Familiarity with gRPC, Protocol Buffers, and multi-service TypeScript architectures
• Experience with PostgreSQL performance tuning, migrations, and query optimization
• Experience leading AI-assisted development workflows and establishing team standards around AI tooling

BASE SALARY: $160,000 - $190,000 + bonus + equity

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit 

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. 

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE

The Director, Client Success will lead Rightway’s growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM.

Accountabilities will include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will also oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally.

The ideal candidate will be relationship-oriented, operationally adept, outcomes-minded, poised under pressure, and willing to get hands-on to ensure we not only meet but exceed client expectations.

KEY RESPONSIBILITIES

• Lead a team of high-performing Client Success Managers and Associates within PBM
• Evolve the current client segmentation and service model for a scaling PBM organization and manage team capacity and staffing
• Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services
• Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM
• Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output
• Lead strategic PBM account planning, with involvement from key stakeholders across the organization, and ensure actionable and timely execution on plans
• Drive team accountability in meeting PBM client deadlines and delivering on key initiatives, such as churn mitigation and member activation
• Build long-term strategic client partnerships focused on driving significant ROI that result in expanded relationships over time
• Deepen PBM client feedback and data-gathering and develop strategies to address gap areas
• Collaborate with Marketing, Service Delivery, Ops, Product, Analytics, etc. on strategic initiatives and PBM client requests, including influencing roadmap for PBM-specific customizations
• Optimize the client relationship handoff process from Implementation to CS within PBM
• Manage all facets of CS team member onboarding, training, and growth/development specific to PBM services
• Oversee executive-level PBM client relationships and facilitate involvement of Rightway’s executive sponsors in key accounts
• Drive annual planning process for CS team, including developing PBM-specific goal and KPI targets
• Travel to important PBM client meetings (e.g., kickoffs) and broker/TPA meetings, support finalist and capabilities as relevant 

ABOUT YOU

• 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations
• Minimum 4+ years of experience in the healthcare, PBM, or benefits industry
• Bachelor’s Degree required, PharmD preferred
• Experience leading and developing teams working with complex PBM products
• Operational excellence and ability to work cross-functionally
• Has had primary ownership in strategic PBM account relationships for a sustained period
• Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical/nuanced PBM information in an accessible and understandable manner
• Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished
• Relationship-oriented, with a high degree of comfort managing external PBM stakeholders
• Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations
• Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset
• Bias towards action
• Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)

Base Salary (before bonus potential): $150,000-180,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE

The Director, Client Success will lead Rightway’s growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM.

Accountabilities will include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will also oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally.

The ideal candidate will be relationship-oriented, operationally adept, outcomes-minded, poised under pressure, and willing to get hands-on to ensure we not only meet but exceed client expectations.

KEY RESPONSIBILITIES

• Lead a team of high-performing Client Success Managers and Associates within PBM
• Evolve the current client segmentation and service model for a scaling PBM organization and manage team capacity and staffing
• Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services
• Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM
• Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output
• Lead strategic PBM account planning, with involvement from key stakeholders across the organization, and ensure actionable and timely execution on plans
• Drive team accountability in meeting PBM client deadlines and delivering on key initiatives, such as churn mitigation and member activation
• Build long-term strategic client partnerships focused on driving significant ROI that result in expanded relationships over time
• Deepen PBM client feedback and data-gathering and develop strategies to address gap areas
• Collaborate with Marketing, Service Delivery, Ops, Product, Analytics, etc. on strategic initiatives and PBM client requests, including influencing roadmap for PBM-specific customizations
• Optimize the client relationship handoff process from Implementation to CS within PBM
• Manage all facets of CS team member onboarding, training, and growth/development specific to PBM services
• Oversee executive-level PBM client relationships and facilitate involvement of Rightway’s executive sponsors in key accounts
• Drive annual planning process for CS team, including developing PBM-specific goal and KPI targets
• Travel to important PBM client meetings (e.g., kickoffs) and broker/TPA meetings, support finalist and capabilities as relevant 

ABOUT YOU

• 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations
• Minimum 4+ years of experience in the healthcare, PBM, or benefits industry
• Bachelor’s Degree required, PharmD preferred
• Experience leading and developing teams working with complex PBM products
• Operational excellence and ability to work cross-functionally
• Has had primary ownership in strategic PBM account relationships for a sustained period
• Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical/nuanced PBM information in an accessible and understandable manner
• Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished
• Relationship-oriented, with a high degree of comfort managing external PBM stakeholders
• Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations
• Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset
• Bias towards action
• Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)

Base Salary (before bonus potential): $150,000-180,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Location: Remote (EST/CST preferred), NYC area encouraged

About the Role

We’re seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway’s Client Portal — the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit.

The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting.

This role will take ownership of the Client Portal and help transform it into:

• A scalable self-serve analytics product that reduces reliance on custom reporting
• A structured implementation platform that improves launch transparency and efficiency
• A differentiated surface that strengthens client retention and supports sales conversations
  
  

You will lead a dedicated squad of 3–4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams.

This role is well-suited to an early-career PM (2–4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency.

What You’ll Do

Own the Client Portal Roadmap

• Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale. 
• Prioritize initiatives that increase portal adoption and engagement across our employer base.
• Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset.

Build Scalable, Self-Serve Analytics

• Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, Prior authorization and eligibility escalations, and program impact/ROI
• Translate complex healthcare and pharmacy data into clear, usable product experiences.
• Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities.
• Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability.

Create Actionable Clinical Insights (“Chase Lists”)

• Partner with clinical teams to develop a high-signal workflow that supports outreach and behavior change, including:
• a prioritized, ranked “chase list” of members based on estimated intervention value
• member context (condition, medication usage) and clinically appropriate alternatives
• clear explanations that help clinical teams act confidently and consistently
• Ensure outputs are practical for real outreach operations (not just analytics), and iterate with fast feedback loops.

Improve Implementation & Workflow Efficiency

• Create structured implementation tracking experiences that clearly outline required inputs and documentation, provide milestone visibility and launch readiness tracking, Improve transparency for clients and internal teams
• Streamline document sharing, renewal workflows, and ongoing client collaboration.
• Identify operational bottlenecks and convert them into durable product solutions.
• Improve implementation efficiency, measured by increased implementations per specialist.

Drive Cross-Functional Execution

• Translate stakeholder needs into clear requirements, user stories, and measurable success metrics.
• Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer.
• Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams.
• Use product analytics and customer feedback to continuously iterate and improve.

Who You Are

Required Experience

• 2–4 years of product management experience delivering digital products.
• Experience building or enhancing B2B SaaS products, dashboards, or workflow tools.
• Strong analytical foundation and comfort working with data to define metrics and evaluate impact.
• Demonstrated ability to ship iteratively in partnership with engineering and design.
  
  

Preferred Experience

• Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans.
• Experience building analytics or reporting products.
• Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement.
• Experience working closely with client-facing or operational teams.

Traits That Set You Apart

• You are comfortable using data as a storytelling device — both internally and in customer-facing products.
• You bring structure and clarity to complex workflows.
• You have strong ownership instincts and follow-through.
• You are collaborative and build trust across commercial, operational, and technical teams.
• You are excited to grow quickly and take on increasing responsibility.

SALARY (BEFORE BONUS POTENTIAL):  $140,000 - $160,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.

WHAT YOU’LL DO:

• Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction.
• Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations.
• Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client.  Lead and facilitate all client meetings, including quarterly and annual business reviews.
• Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch.
• Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements.
• Participate in client webinars, training, and other forums designed to educate their employees on Righway’s PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required.
• Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures.
• Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations.
• Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements.
• Provide ongoing support to Rightway partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues.
• Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends.

WHO YOU ARE:

• Education level:  Bachelor’s Degree Required.  Preferred: Master’s Degree
• Work experience: 5-8  years in pharmacy operations
• Location information: Remote or Dallas, TX
• Important characteristics of ideal candidate:  Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges
• Specific skills needed for the job:  Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)

SALARY (BEFORE BONUS POTENTIAL):  $125,000 - $145,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

Rightway Healthcare is looking for a Senior Security GRC Analyst ready to take their experience to the next level. If you’ve worked on GRC programs in a fast-paced or startup environment, this is your chance to apply that agility and execution focus in a growing healthcare organization. You’ll also have the opportunity to contribute to emerging areas of AI risk and governance as Rightway integrates advanced technologies into its platform.

Reporting to the Security GRC Manager, you’ll own key deliverables that keep our security and compliance programs running smoothly, supporting customer assurance, vendor risk reviews, and recurring governance activities. This role is ideal for someone who enjoys hands-on GRC work and wants to grow as a senior individual contributor within a collaborative, mission-driven healthcare company transforming pharmacy benefit management and care navigation.

WHAT YOU’LL DO:

 Core GRC Operations 

• Coordinate and execute recurring GRC tasks such as quarterly access reviews, audit evidence collection, and risk register reconciliation.
• Document and track completion of control activities and escalate issues where needed.
• Assist with internal and external audits, ensuring timely and complete evidence collection and review.

Customer Assurance

• Collaborate with Sales, Legal, and Product teams to lead responses for customer security questionnaires and RFPs, progressively owning more complex requests as your experience deepens. 
• Maintain and continuously improve a centralized repository of commonly requested security documentation and artifacts (e.g., SOC 2, SIG, CAIQ).

 Vendor Risk Management

• Work closely with a broad array of business leaders to conduct initial and periodic vendor risk assessments, ensuring that third parties meet Rightway's security and compliance standards.
• Track and follow up on remediation plans and risk treatment for vendors posing unacceptable risk.
• Enable and support automation and optimization of the vendor risk assessment lifecycle using both AI and traditional tooling

AI Governance

• Support the implementation and operationalization of AI risk and governance controls in alignment with ISO/IEC 42001 (AI Management System) and emerging regulatory guidance e.g., CAIA (Colorado AI Act). 
• Monitor AI systems for compliance with ethical and legal standards.

WHO YOU ARE:

• 3-5 years of experience in information security, GRC, or related disciplines.
• Familiarity with security compliance frameworks and regulation (e.g., SOC 2, ISO 27001, NIST, HIPAA).
• Experience responding to security questionnaires and customer due diligence requests.
• Experience performing vendor security reviews and risk assessments.
• Strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously.
• Passionate advocate for governance, risk, and compliance, believing that these are not merely check box activities, but vital tools that significantly improve security posture and protect the organization. 
• Interest in emerging technologies and willingness to develop subject matter expertise in AI risk and compliance.

SALARY (BEFORE BONUS POTENTIAL):  $120,000 - $145,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

We’re hiring an Analytics Engineer to support and scale clinical programs, with a strong focus on building analytics foundations for programs that will be centered around Rightway’s care complete initiatives. This role sits at the intersection of analytics engineering, clinical program management, and business decision-making, and is ideal for someone who enjoys translating complex clinical workflows into clean, usable data models. The ideal candidate will play a pivotal role in developing and maintaining our clinical program data models, onboarding new data sources and optimizing existing data sources and packaging the data in a way that promotes seamless reporting while paving a way for innovation through advanced analytics. This role will involve delivering and analyzing data for various analytics use cases within our Unified Data Warehouse (UDW) and productionalizing AI and ML solutions through the curated data to drive impactful healthcare insights.

WHAT YOU’LL DO:

• Apply hands-on analytics engineering expertise to solve complex, fast paced business and clinical problems using data.
• Design, develop and maintain scalable, analytics ready data models and pipelines (primarily in dbt) that power clinical program reporting, metrics and insights in our Unified Data Warehouse (UDW).
• Partner closely with clinical program leaders, analysts, product teams, and operations stakeholders to understand program workflows (e.g., enrollment, adherence, outcomes, follow ups) and translate them into intuitive, well documented data models.
• Build curated data marts and semantic layers that make analytics for clinical programs (such as diabetes and weight management) easy to self-serve for dashboards, ad-hoc analysis and operational reporting.
• Own KPI and metric definitions end-to-end, from raw source data through production-grade models, ensuring consistency, transparency and trust in reporting.
• Implement automated data validation, testing and quality checks to ensure high data reliability across clinical and operational datasets.
• Continuously optimize data models and warehouse performance for both cost and speed as usage scales.
• Contribute to analytics governance by establishing guardrails, documentation and best practices that improve accountability, ownership, and data literacy across teams.
• Communicate insights effectively by developing clear data memos, documentation and presentations tailored to clinical and business stakeholders.
• Explore and integrate AI-enabled analytics and predictive modeling use cases (e.g., adherence risk, program outcomes, operational forecasting) into the analytics stack. Experience operationalizing ML models is a plus.
•  

WHO YOU ARE:

• 3 to 4 years working in data analytics and analytics engineering.
• Expert-level proficiency in SQL and statistical programming (Python, R).
• Expert-level proficiency in DBT (data build tool).
• Experience in cloud platforms (preferably in AWS) and hands-on experience in cloud data warehouses (Redshift or Snowflake).
• Experience in dimensional modeling and defining star/snowflake schemas to create a foundation for reporting.
• Strong business acumen, preferably with exposure to clinical programs, care management, or healthcare operations.
• Ability to design data models that reflect real-world clinical workflows, not just technical schemas.
• Strong analytical and problem-solving skills.
• Ability to understand, tackle, and solve problems from both technical and business perspectives.
• Experienced with developing data tools, memos, and presentations to deliver data and insights to stakeholders.

SALARY (Before Bonus Potential):  $130,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ABOUT THE ROLE:

We’re hiring an Analytics Engineer to help design and build a PBM Financial Risk Engine that brings together claims, contract terms, pricing and utilization data to support financial forecasting, risk assessment and performance monitoring. This role is ideal for someone who is strong in dbt and analytics engineering and who enjoys working at the intersection of healthcare economics, PBM operations and data modeling. The ideal candidate will play a pivotal role in developing and maintaining our financial risk engine data models, onboarding new data sources and optimizing existing data sources and packaging the data in a way that promotes seamless reporting while paving a way for innovation through advanced analytics. This role will involve delivering and analyzing PBM financial data for various analytics use cases within our Unified Data Warehouse (UDW) and productionalizing AI and ML solutions through the curated data to drive impactful healthcare insights.

WHAT YOU’LL DO:

• Apply hands on analytics and data expertise to solve complex, fast moving financial and operational problems using PBM data.
• Design, develop and maintain scalable, analytics ready data models (primarily in dbt) that power a PBM financial risk engine, leveraging claims, eligibility, pricing, rebates, guarantees and contract data in our Unified Data Warehouse (UDW).
• Translate complex PBM contract and pricing structures (e.g plan paid vs. member paid, rebates, guarantees, caps, fees, exclusions) into transparent, auditable data models that enable financial analysis and risk assessment.
• Partner closely with underwriting, finance, client success and PBM operations teams to understand financial assumptions, risk drivers and reporting requirements and convert them into reliable metrics and models.
• Build curated financial and risk data marts and semantic layers that enable self service analysis for forecasting, scenario modeling and executive reporting among other things.
• Own core financial KPIs and risk metrics E2E from raw claims and contract inputs through production grade models, ensuring consistency and traceability.
• Implement automated data quality checks, reconciliations and controls to validate financial outputs and ensure alignment with source systems and contractual logic.
• Continuously optimize data models and warehouse performance to support large scale claims volumes and time-sensitive financial analysis.
• Contribute to data governance by establishing modeling standards, documentation and guardrails that support auditability, explainability and long term maintainability.
• Communicate complex financial insights clearly through data memos, documentation and presentations for both technical and non technical stakeholders.
• Explore advanced analytics and predictive modeling use cases (e.g utilization forecasting, trend analysis, risk stratification, margin sensitivity) to enhance financial planning and decision making. Experience operationalizing ML models is a plus.

WHO YOU ARE:

• Expert level proficiency in SQL and statistical programming (Python, R).
• 3 to 4 years working experience with data modeling, dbt and analytics engineering best practices (testing, documentation, incremental models, semantic layers).
• Experience in cloud platforms (preferably in AWS) and hands-on experience in cloud data warehouses (Redshift or Snowflake).
• Business acumen with exposure to PBM, healthcare finance, underwriting or actuarial concepts.
• Experience modeling large scale claims data and translating contractual or financial rules into clear, testable data logic.
• Strong analytical and problem-solving skills.
• Ability to understand, tackle, and solve problems from both technical and business perspectives.
• Comfortable partnering closely with finance, underwriting and operations stakeholders to align data models with real world financial decisions.
• High attention to detail and a bias toward accuracy, transparency and explainability in financial reporting.

SALARY (Before Bonus Potential):  $140,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.