POSITION OVERVIEW 

The Returns Processor must be capable to perform all functions associated with Returns (Pre-Receive, Receiving, Scan, Sort, Pallet Build and Rework) so to facilitate the process of customer returns as efficiently, accurately and timely as possible. This candidate primarily will focus on receiving then scan/rework.  The candidate will need to quickly learn to operate in two systems, JDE and SAP, to properly perform required transactions at each of the steps within the Returns process. The candidate must consistently meet or exceed minimum productivity standards set forth by management. A high awareness of safety and housekeeping is expected to be maintained in all tasks performed. 

MAJOR DUTIES 

• Pre-Scan: Sign for incoming deliveries. Pre-scan of trailers received in returns with accuracy and efficiency. Uses and fully understands the book of accounts provided by credit and management. Correctly fill out the proper forms for each shipment pre-scanned in, and provide the correct documentation for each shipment to clerk.  Emails CSR to get RA# as needed, or othe pertinent information to receive in return. 

• Scan: Scan incoming cartons from designated pallets. Pre-sort product into assigned bins by category after it is scanned into system. Identify product that is not saleable and needs to be disposed, Identify non hazardous vs. hazardous items for appropriate disposal if needed. Speed and accuracy at scanning items, must be achieved.  

• Sort: Identify by SKU (Parent or brand) and sort product accurately and efficiently into totes in the flow racks. Product will be visually displayed on front of tote with a piece of product to provide ease of identification. This will require a good amount of walking with a cart to the various locations. Identify product that is over aged using batch codes, and dump it when necessary. Remove filled totes to be process.  

• Pallet Build: Process filled totes through computer system and scales by Quantity, SKU, & Category. Quantity needs to be acquired by Tare on scale. Proper Codes need to be used for specific products. After product is processed it needs to be staged by category, if possible. 

• Rework: Open and process all Non-standard orders/folders. Coordinate material usage-components and product. Using batch codes determine lot and what product should be discarded. Box product to meet standard on process order. Know what is non- hazardous and hazardous, to dispose of properly. Submit all paperwork in corresponding folders to clerk for completion. 

• Waste Disposal – The ability to collect and document all SKU’s, Qty’s, pallets and weight in process to be dispose, based on Hazardous and Non-Hazardous properly to meet Virginia regulations. 

• Flexible to move and perform all jobs in Returns on a daily basis to meet business demands. 

• Must pass Hazmat, hazardous waste disposal and motorized equipment class (pallet jack), or able to take and pass. 

 KNOWLEDGE, SKILLS & ABILITIES  

Essential 

• Knowledge of and the ability to apply basic mathematics skills – addition, subtraction, multiplication and division.   

• Demonstrate work ethics of dependability, honesty, respect and to work effectively on a team.  

• Must be able to analyze errors in two systems and learn corrective steps to resolve/process quickly. 

• Ability to learn and understand quality inspection rules to determine good vs. scrap +Hazardous vs. non- hazardous.  

• Capable to lift 20-35 lbs, cartons, continually throughout the day (occasionally weights up to 50 lbs). 

• Must be able to stand and walk up to 70% daily. 

• Above average experience with computer data entry and manipulation in Windows 

• Ability to learn and function efficiently in the JDE and SAP system.   

• Must be able to stand, kneel, bend, reach with hands, arms and work on feet all day. 

• Willing to work extended hours and weekends (as necessary).  

• Support all safety programs and a willingness to speak up and listen up 

Desirable 

• Excellent handwriting skills 
• Knowledge in Excel, and Word 

Essential Duties and Responsibilities:

The Turret Driver will operate the swing reach truck and handle putaway and replenishment out of the high rack warehouse. This involves gaining the understanding of dual controls with multiple hand/finger functions as well as the activation and de-activation of the wire guided control. The position will remove materials from high rack storage, stage in the P&D area, and perform the required WM system transaction using the RF scanning equipment. He/She must be able to operate all equipment (Stand-up reach truck, counter balance sit-down, and pacer trucks) in an efficient manor based on established KPI standards for equipment. The driver will perform all inventory transactions utilizing a Radio Frequency handheld terminal. The driver will perform item and location inquiries and quantity overrides, verify incoming finished goods, confirm replenishment moves, putaway moves, pallet consolidation, and put-backs; and problem solve inventory issues. He/She will complete required documents such as correction sheets, part carton labels, and write up damages. The driver will trouble shoot problem pallets by verifying paperwork or breaking down pallets to resolve the issue. This position will work with the inventory department to conduct cycle counts and location verification counts utilizing RF scanners.

Skills / Competencies:

1.      High School Diploma or secondary GED desired.

2.     Must be able to work at heights up to 40 feet on a platform connected with a harness only.

3.     Must be ambidextrous with both hands and feet.

4.     Must be able to work in above average temperatures.

5.     At least two years experience operating a Raymond reach truck with no accidents or safety violations recorded.

6.     The ability to deal with confinement on swing reach trucks and narrow aisles for extended periods.

7.     Good mathematical, computer, and inventory skills with an understanding of warehouse operations in order to resolve issues.

8.     Must be able to lift up to 50lbs over an extended period of time.

9.     Must be able to work overtime and long hours when required, including weekends.

10.   Must be willing to work with hazardous materials and be trained to understand all regulations and procedures concerning hazardous material.

• 11.   Receive training in 40CFR 262.17 as applicable in the role.

Individual must be competent, knowledgeable, and have had two years or more of electrical/electronic technical training, and general industrial mechanical maintenance experience.   Job includes the installation and all aspects of equipment maintenance in a distribution logistics warehouse, and the warehouse facility. 

 EXPERIENCE & EDUCATION

·         Three years or more experience in general Industrial Maintenance.

·         Requires skills and experience in all these Industrial Maintenance areas: Electrical Systems, Electronic Controls, Mechanical Drives/Systems, Conveyor Systems, Pneumatics/Hydraulics, Electrical and Mechanical Building Utilities.

·         Should be a self-starter and work Safely and Efficiently with minimal supervision, while accepting direction from a more skilled Mechanic or Maintenance Lead.

·         Good mechanical aptitude and manual dexterity to work with a full range of hand and power tools.  Must be able to lift/carry/move 50 lbs.

·         Ability to read, understand, and explain; electrical/electronic schematics, drawings and manuals for mechanical drive and pneumatic systems, and building blueprints. Have skill sets to use a multi-meter as a diagnostic trouble shooting and testing tool, for any machine maintenance function.

·         Support any new equipment installation, and perform preventative maintenance, problem diagnostics, and conduct repairs on the facility utilities and all material handling systems as directed. Know when and if a more experienced Mechanic needs to be involved to expedite any repair.

·         Once trained, use NetFacilities for work order tracking, record keeping, and spare parts control.

·         Desire and initiative to improve and expand all mechanical, electrical/electronic, and problem diagnostic skills sets. Pursue further formal and certified training in order to advance in the Maintenance Mechanic field.

·         Display good communication skills, between all other employees, and when called upon, as a representative of the company to outside business contacts.

·         Perform all other duties assigned by supervision.

This position may require that the employee come in contact or use hazardous chemicals depending upon the department they are assigned.  When this occurs, training as required under the Hazard Communication Standard will be provided.