We are looking for an outgoing individual with good interpersonal skills to handle sales and/or technical support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users. User support representatives respond to emails and online chat requests for technical support. Also, you will schedule phone calls and screen share sessions to assist in solving a customer's problem. Work schedule is 8:00 AM – 5:00 PM in the Mountain or Pacific Time Zone. Candidates may be located in any U.S. time zone but must be able to consistently work these hours.  If you have a Production or Support background and enjoy helping others by education or solving their problems, we'd like to meet you.

Roles/Responsibilities:

• Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware
• Put customers at ease and help them solve their technical problems quickly
• Use time management skills to prioritize customer calls and quickly address all customer technical problems Improve customer references by writing and maintaining documentation
• Increase ticket deflection rate by performing quality checks of AI Agents Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products

We want people who:

• Like to help people achieve their best
• Have used ProPresenter and/or other Renewed Vision products in live productions 
• Know general computer troubleshooting strategies 
• Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression)
• Are critical thinkers and problem solvers
• Can express themselves well with the written word
• Can type quickly
• Have a drive and ability to make processes more efficient

We really want people who:

• Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, ProScoreboard) are used in production environments
• Have customer Service related experience in a written format
• Ability to work both independently and within a team with minimal supervision

The Renewed Vision macOS Software Engineer will develop innovative features and technologies that will drive the growth of our platform.

You love working on software for macOS and have a track record to prove it. You might even have a bit of a love-hate relationship with macOS and AppKit — knowing that the built in technologies are great, but they do have their shortcomings. You write code with a product focus knowing that there is a balance to be found in the tension that exists between code perfection and customer value. You have the skills and desire to work with a multi-platform cross-functional team in developing and delivering solutions that will move our products forward.

We want people who:

• Have extensive experience developing and delivering high quality software on macOS, this could include previous experience with Swift, Objective-C, SwiftUI, AppKit, Xcode, XPC.
• Are deeply familiar with Objective-C and Swift
• Can focus on details while understanding the importance of timely, high-quality, updates
• Understand the balance between refactor now vs. refactor later
• Consistently seek to learn and develop both personally and professionally

We really want people who:

• Are comfortable with C/C++ and practical experience using these languages with Swift/Objective-C (if you have C++ experience but not Swift/Objective-C experience, please look at other roles within our company as this role requires Swift/Objective-C experience)
• Have excellent written and verbal communicator
• Take ownership of projects, work with loosely defined specs, and drive for results

Our best developers will have:

• Experience developing and integrating cloud services into a native application
• Worked on graphics applications using OpenGL, Metal, or other graphics frameworks

We’re looking for a Software Engineer with strong production experience in React and Next.js, along with experience building and shipping applications using React Native.  

You’ll help build and scale the web and cross-platform client surfaces of our product ecosystem — owning meaningful features from API integration through UI delivery. This role balances strong hands-on execution with growing architectural influence.

We’re excited about engineers who are stepping into senior-level ownership — people who consistently deliver high-quality systems, influence technical direction, and are ready to expand their architectural impact.

What You’ll Work On

• Build and maintain production-grade web applications using React and Next.js.
• Develop and ship cross-platform mobile features using React Native.
• Own features end-to-end — from API integration and data handling through component architecture and delivery.
• Make informed decisions about state management, rendering strategies (SSR/SSG/ISR), and performance trade-offs.
• Improve frontend performance through code splitting, bundle optimization, and render efficiency.
• Collaborate closely with product, design, and backend engineers to translate requirements into clear, well-scoped technical plans.
• Participate in design discussions and code reviews, contributing to shared patterns and best practices.
• Mentor less experienced engineers through pairing, feedback, and knowledge sharing.

Must Have

• 5+ years of professional software engineering experience.
• Strong production experience building and operating applications with React and Next.js.
• Production experience with React Native, including shipping mobile features to end users.
• Strong TypeScript fundamentals and experience building type-safe systems.
• Experience owning meaningful features or systems in a production environment.
• Solid understanding of frontend architecture, state management patterns, and performance considerations.
• Ability to clearly communicate technical trade-offs and collaborate effectively across teams.

Nice to Have

• Experience with advanced Next.js features (App Router, server components, caching strategies).
• Experience with monorepo tooling (Turborepo, Nx) and shared component libraries.
• Familiarity with real-time communication technologies (WebSockets, WebRTC).
• Backend experience (Node.js, API design, database modeling, caching strategies).
• Experience working on media-rich or performance-sensitive applications.
• Familiarity with Renewed Vision products (ProPresenter, ProVideoPlayer, ProScoreboard).

Growth & Development

Renewed Vision has a formalized engineering leveling framework with a dual career track — engineers can grow deeper technically or expand into engineering leadership.

In this role, you’ll have the opportunity to grow your architectural influence, lead larger technical initiatives, and shape shared frontend patterns across the organization.

Compensation

This is a full-time W2 position. Compensation is competitive and commensurate with experience.

About Renewed Vision

Renewed Vision builds production software used by churches, stadiums, broadcast studios, and live events worldwide. Our flagship product, ProPresenter, is the industry-leading live presentation and production tool — a technically complex, real-time rendering application that runs on macOS and Windows. We are a profitable, growing company with a small-to-midsize engineering team, fully remote.

We are seeking a dynamic, motivated Product Manager to lead our ProScoreboard product. In this role, you will steward the development and launch of specific product features or modules, ensuring that our offerings meet and exceed customer expectations. You will play a crucial role in shaping our product strategy through data-driven insights, collaboration, and a keen understanding of user needs. This position is fully remote with no in-office requirement.

ProScoreboard is used in live, high-pressure environments from high school gyms to collegiate and professional venues, where reliability, clarity, and ease of use matter in real time. This role will help shape how operators manage live scoring, advertising, and the game-day experience.

Philosophy:
As a Product Manager at Renewed Vision, we believe in stewardship rather than ownership. Our Product Managers are responsible for guiding and nurturing our products, ensuring they align with our strategic vision and user needs. They play a crucial role in facilitating collaboration across cross-functional teams and fostering a decision-making environment where insights and perspectives are valued. They lead the product development process, working closely with design, engineering, and stakeholders to evaluate tradeoffs, incorporate diverse perspectives, and make well-informed decisions. Collaboration and shared accountability are central to how we build great products. 

Responsibilities:

• Lead Product Features: Spearhead specific product features or modules from initial concept through to successful launch, ensuring alignment with our overall product vision and strategy.
• Customer Feedback Analysis: Collect, analyze, and synthesize customer feedback to continuously enhance our product offerings and meet evolving user needs.
• Product Backlog Management: Develop and prioritize the product backlog based on user needs, market trends, and business objectives to ensure our development efforts are strategically aligned.
• Cross-Functional Coordination: Collaborate closely with design and engineering teams to guarantee the timely delivery of high-quality product features that satisfy user requirements and business goals.
• Competitive Analysis: Conduct thorough competitive analyses to inform product strategy and identify opportunities for differentiation in the market.
• Performance Monitoring: Monitor product performance metrics and KPIs to provide actionable insights and recommendations for future enhancements and iterations.
• Stakeholder Alignment: Facilitate regular stakeholder meetings to communicate product vision, priorities, and updates, ensuring alignment and engagement across all teams.
• Training and Onboarding Support: Assist with training and onboarding for new product features, support internal teams, and ensure a seamless user experience.
  
  

Qualifications:

• A minimum of 1-5 years of experience in Product Management or related fields, having managed all aspects of product life-cycles.
• Able to work Eastern Standard Time hours from 9 am to 5 pm.
• Ability to prioritize backlogs and establish product Roadmaps.    
• Strong documentation skills that give development and business teams clear goals, objectives, and product definition; strong attention to detail.
• Strong analytical skills with experience in gathering and interpreting data.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a cross-functional environment.
• Flexibility to adapt to changing market conditions and willingness to iterate based on user and stakeholder feedback.
• Strong ability to conduct market research and gather insights from surveys, interviews, etc.
• Are comfortable stewarding large features on highly complex projects.
• Ability to create user personas and segment target audiences effectively.
  
  

Our Best Candidates will have:

• Experience with Renewed Vision products, live event production, or video/graphics/sports production.
• Experience with shipping mobile, desktop, and or web applications in the SaaS industry.
• Experience with tools such as JIRA, Trello, Aha!, or Asana for managing backlogs and project tracking.
• Experience with tools such as Figma (preferred), Photoshop, or Sketch for reviewing designs and creating workflows.
• Knowledge of various sports, their rules, and the overall fan experience.
• A passion for understanding customer needs and translating them into actionable product features while balancing business and development needs.
• Adapt to the fast-paced, flexible nature of agile product development while providing project leadership and technical direction.

As a Quality Assurance Analyst at Renewed Vision, you will play a key role in delivering the highest quality products to our users by testing new and existing functionality and troubleshooting test results throughout the software release cycle. You will work closely with the development team to accurately report defects and validate fixes in a timely manner. Your knowledge and expertise will contribute to developing testing workflows and processes that ensure the delivery of software that meets the highest quality standards.

Key Responsibilities

• Perform testing on existing and new functionality, following established standards and processes to ensure the highest quality standards are met.
• Generate new and update existing test cases to increase testing coverage, and maintain alignment with current behavior of the software.
• Utilize analytical and problem-solving skills to troubleshoot and correctly identify issues.
• Report issues in a timely manner with clear and concise communication.
• Drive continual improvement by developing and inspiring others with innovative ideas to maximize quality and efficiency of processes and workflows.
• Promote a team-first culture by encouraging collaboration, celebrating shared successes, and staying aligned to meet commitments and goals.
• Maintain proficiency with Renewed Vision’s core products, services, and integrations.
• Lead with humility and integrity to elevate others and empower each person to continue to learn, grow and be their best.

Qualifications

• Advanced knowledge of ProPresenter and its expected behaviors.
• Prior experience in Quality Assurance or similar field.
• Experience with test management (such as TestRail) and issue-tracking tools (such as Jira).
• Excellent written and verbal communication skills.
• Proven ability to prioritize tasks effectively and manage time efficiently.
• Capability to work both independently and collaboratively within the framework of a team.

As a Quality Assurance Engineer - Broadcast/Systems  at Renewed Vision, you will play a key role in delivering the highest quality products to our users by testing new and existing functionality and troubleshooting test results throughout the software release cycle. You will work closely with the development team to accurately report defects and validate fixes in a timely manner. Your knowledge and expertise will contribute to developing testing workflows and processes that ensure the delivery of software that meets the highest quality standards.

Key Responsibilities

• Perform testing on existing and new functionality, following established standards and processes to ensure the highest quality standards are met.
• Generate new and update existing test cases to increase testing coverage, and maintain alignment with current behavior of the software.
• Utilize analytical and problem-solving skills to troubleshoot and correctly identify issues.
• Report issues in a timely manner with clear and concise communication.
• Drive continual improvement by developing and inspiring others with innovative ideas to maximize quality and efficiency of processes and workflows.
• Promote a team-first culture by encouraging collaboration, celebrating shared successes, and staying aligned to meet commitments and goals.
• Maintain proficiency with Renewed Vision’s core products, services, and integrations.
• Lead with humility and integrity to elevate others and empower each person to continue to learn, grow and be their best.

Qualifications

• Advanced knowledge of ProPresenter and its expected behaviors.
• Prior experience in Quality Assurance or similar field.
• Experience with test management (such as TestRail) and issue-tracking tools (such as Jira).
• Excellent written and verbal communication skills.
• Proven ability to prioritize tasks effectively and manage time efficiently.
• Capability to work both independently and collaboratively within the framework of a team.

As a Render Engineering Team Lead, you will build the future of our rendering system—the cornerstone of all our products—while also leading and growing the engineers who deliver it. Your work will directly impact performance, quality, and user experience across our technologies. You’ll guide the team in optimizing our video processing pipeline, enabling low-latency streaming, and pushing the boundaries of audio and video processing—while still contributing hands-on to the most important technical challenges.

We’re looking for a leader who loves solving hard problems, is passionate about gaming and video technologies, and thrives in fast-paced, innovative environments. You’ll bring strong fundamentals in graphics APIs, streaming, and media processing, and you’ll be ready to coach others to do the same.

What you’ll do

• Lead a small team of render engineers: set direction, align on priorities, and ensure high-quality execution.
• Stay hands-on technically: design and implement key systems, tackle complex performance issues, and review critical changes.
• Oversee technical strategy for rendering, media pipelines, and platform performance across products.
• Own people leadership responsibilities, including:
• Regular 1:1s, coaching, and career development
• Annual performance reviews (and feedback cycles as needed)
• Hiring participation and team growth planning
• Building a healthy team culture with clear expectations and accountability
• Partner cross-functionally with product and engineering stakeholders to balance roadmap delivery with long-term technical health.

We want people who

• Understand the demands of real-time rendering and performance optimization.
• Have extensive experience with multi-threaded rendering and optimizing complex systems.
• Are proficient in low-level graphics APIs such as OpenGL, Metal, and DirectX, and can guide others in using them effectively.
• Write C++ as a primary language with deep expertise and practical judgment.
• Are familiar with video streaming technologies and can contribute to optimizing pipelines for low-latency processing.
• Can communicate clearly, give actionable feedback, and make good tradeoffs under constraints.
• Have an understanding of embedded programming and hardware-aware optimization.

Our best leaders will have

• Aptitude to lead even when not the technical expert
• A strong problem-solving mindset: able to diagnose bottlenecks and coach others through root-cause analysis.
• A passion for building efficient, reliable, scalable systems—and for building teams that can sustain and evolve those systems over time.

As a Software Reliability & Platform Engineer, you’ll bring a developer’s mindset to reliability, infrastructure, and deployment. This multi-hat role combines software development, DevOps, and SRE responsibilities — ideal for an experienced developer who loves building tools, automating systems, and improving reliability through code. You’ll help Renewed Vision design and scale the next generation of our platform and web infrastructure, empowering teams to ship fast and confidently.

Key Responsibilities

• Develop tools and automation that improve reliability, performance, and developer experience — using languages like Python, PHP, or Go.
• Design and implement infrastructure for scalability and resilience across AWS, Fly.io, and related cloud services.
• Build developer-facing systems: internal APIs, build pipelines, CI/CD automation, observability tooling, and service orchestration.
• Instrument and monitor applications to detect customer-facing symptoms first, surfacing root causes through dashboards and metrics.
• Partner with developers to build services that are secure, observable, and easy to deploy.
• Define Service Level Objectives (SLOs) and metrics that balance uptime and velocity.
• Participate in on-call rotations, incident response, and postmortems — turning lessons learned into permanent fixes.
• Promote security best practices across builds, deployments, and code reviews.
• Collaborate cross-functionally to guide engineering practices and improve the entire software delivery lifecycle.

Minimum Requirements

• 4+ years of professional experience in software development with exposure to DevOps, SRE, or systems engineering.
• Strong programming skills in one or more languages (PHP, Python, Go, TypeScript, etc.).
• Experience with cloud platforms such as AWS, Fly.io, or DigitalOcean.
• Solid understanding of infrastructure-as-code and automation tools (Terraform, Ansible, Docker, or equivalents).
• Experience with monitoring and observability tools (DataDog, Prometheus, Grafana, etc.).
• Familiarity with CI/CD pipelines and deployment strategies.
• Comfortable balancing fast iteration with long-term maintainability and reliability.
• Excellent communication and collaboration skills.
• Able to work Eastern Standard Time hours (9am–5pm).

Nice to Haves

• Experience with Laravel or other PHP-based frameworks in production.
• Familiarity with Google SRE principles and adapting them pragmatically to smaller teams.
• Interest in developer experience (DX) — improving build, test, and deploy tooling for engineers.
• Exposure to penetration testing coordination, security automation, and secrets management.
• Knowledge of Renewed Vision products (ProPresenter, PVP, ProVideoServer, Scoreboard) and how they operate in production environments.

Why This Role Matters

Renewed Vision is growing its platform and modernizing its infrastructure. This role will shape the systems that enable our developers to move quickly without sacrificing quality. You’ll combine developer empathy with a deep understanding of reliability and scalability — building the foundation that powers live productions around the world.

While this not a position we are currently hiring for, we are accepting resumes in anticipation of hiring in the near future. Although you may not receive an immediate response, we will carefully review your information once an opportunity becomes available.

As a Renewed Vision Windows Software Engineer you will develop innovative features and technologies that will drive the growth of our platform.

You have experience creating and delivering solutions on Windows and a deep understanding of WPF and other Windows specific technologies. You are a proactive problem solver and system thinker — always keeping the product in view while working through complex details. You see working with others and contributing towards their success as an opportunity and not a chore.

We want people who:

• Are experienced with developing and delivering high quality software on Windows
• Are deeply familiar with C# and WPF applications
• Can focus on details while understanding the importance of timely updates
• Understands the balance between refactor now vs. refactor later
• Consistently seek to learn and develop both personally and professionally

We really want people who:

• Have experience interfacing C# with native languages like C/C++
• Enjoy building up others, both personally and technically
• Have excellent written and verbal communication skills
• Takes ownership of projects, works with loosely defined specs, and drives towards results

Our best engineers will have:

• Experience measuring and optimizing the performance of Windows applications
• Familiarity with video and audio libraries and OpenGL/DirectX rendering

Want to join our team but don't see a role that fits?  Submit your resume here and we will keep it on file for future opportunities!

As a Senior Render Engineer, you will be building the future of our rendering system, which is the cornerstone of all our products. Your work will directly impact the performance, quality, and user experience of our cutting-edge technologies, and you will play a key role in optimizing our video processing pipeline, enabling low-latency streaming, and pushing the boundaries of audio and video processing.
We are looking for problem solvers, engineers passionate about gaming and video technologies, and those who thrive in fast-paced, innovative environments. We want to hear from you if you have a strong foundation in graphics APIs, streaming, and media processing!

We want people who:
• Understands the demands of real-time rendering and performance optimization.
• Have extensive experience with multi-threaded rendering and can optimize complex systems to maximize performance.
• Are proficient in low-level graphics APIs such as OpenGL, Metal, and DirectX, and can leverage these tools to create efficient and high-performing rendering solutions.
• Write in C++ as their primary language, demonstrating deep expertise and comfort with its nuances.
• Are familiar with video streaming technologies and can contribute to optimizing video pipelines for low-latency video processing.
We really want people who:
• Have extensive experience working with the FFmpeg library and can integrate video and audio processing capabilities into sophisticated applications.
• Understand video and audio signal processing and can contribute to improving streaming workflows and overall media performance.
• Have worked on streaming and editing video for live broadcasting or online platforms, ensuring smooth, high-quality delivery.
• Have an understanding of embedded programming and can work with hardware to optimize performance for specific platforms.
Our best engineers will have:
• Experience working with broadcast audio and video standards and technologies, such as AAC, ProRes, H.265, MPEG-DASH, HLS, SRT and various compression formats, ensuring compatibility and quality in diverse environments.
• Familiarity with rendering on multiple platforms, including Windows, macOS, and Linux, with an understanding of platform-specific challenges and optimizations.
• A problem-solving mindset, with the ability to diagnose and address bottlenecks, inefficiencies, and rendering challenges.
• A passion for creating efficient, reliable, and scalable rendering systems, improving every aspect of the media delivery process.

As a Renewed Vision Core Software Engineer, you will develop the infrastructure and working technologies that power our platform.

You love working on the parts of an application that are invisible to the user but make everything work. You realize that different programming languages have their place in a complex tech stack and are comfortable working with the language best suited for the job. You are comfortable working without all the details, knowing that part of the process is discovery, which drives innovation. You prioritize memory safety and concurrency to ensure the creation of dependable and high-performing applications across a variety of projects.

We are looking for individuals who possess the following skills:

• Proficiency in developing applications using Rust and modern C++
• Experience in building libraries that can be utilized across multiple platforms
• Ability to pay attention to details while understanding the significance of timely updates
• Understanding of when to prioritize refactoring and when to defer it
• Consistent willingness to learn and grow both personally and professionally

Additionally, we highly value individuals who:

• Are skilled in another programming language such as C# or Swift
• Possess exceptional written and verbal communication skills
• Take responsibility for projects, thrive with loosely defined specifications, and drive towards achieving results

Our top engineers will ideally have:

• Experience in writing and debugging high-performance multi-threaded libraries
• Familiarity with video and audio frameworks and low-level rendering
• Hands-on experience developing multithreaded, decoupled systems using actor frameworks and async/await, emphasizing message-driven design, non-blocking I/O, and memory-safe concurrency