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Principal Product Marketing Manager - Observability
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What Is The Role :
We are a team of creative technologists who live at the intersection of engineering and storytelling. We craft narratives that connect the what, how, and why of our technology — from major product launches to minor releases, video tutorials to interacting with and influencing analysts. We drive defining the core message, aligning the company, and telling narratives that stick.
You will be the voice of Elastic Observability in the market, a trusted thought partner to product management and field teams, jointly shaping the outbound strategy that drives adoption across observability use cases. You will move between the technical and the creative: understanding how our products work, who uses them, and why it matters, then translating that into positioning, content, and campaigns. Be responsible for the observability narrative at Elastic, from market positioning to product launch and field enablement.
You'll work with a distributed team, including product, sales, marketing and executive leadership.
What You Will Be Doing :
- Own messaging and positioning : Craft differentiated, compelling narratives for Elastic Observability that resonate with both practitioners and decision makers.
- Drive go-to-market strategy end-to-end : Define and lead GTM for new launches and campaigns from strategy through execution and track metrics.
- Enable the field : Build training and content that empowers sales, solutions engineering, and customer success to tell the Elastic story with confidence.
- Represent Elastic in the community : Attend and present at trade shows, conferences, and industry events. Some travel required.
What You Bring :
- Direct experience with Observability, DevOps, or cloud-native infrastructure use cases. You understand the problems SREs, platform engineers, and developers face day-to-day.
- Curiosity about the "how" of technology, paired with the storytelling instinct to explain the "why" to any audience.
- A track record of crafting engaging content through blog posts, presentations, demos, videos that makes technical ideas accessible and compelling.
- Strong communication skills, comfortable presenting to audiences of all sizes, from an intimate field briefing to a conference keynote.
- Experience collaborating across a highly cross-functional, globally distributed team.
Bonus Points :
Background in observability and prior experience as an SRE, platform engineer, solutions engineer, or consultant.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
Ready to apply?
Apply to Referral Board
Principal Technical Writer I - Core Docs - Documentation
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
We are seeking a Principal Technical Writer to join a team dedicated to documenting our most sophisticated platform features. You will act as a lead contributor and collaborator, bridging the gap between core engineering teams and our global community of users and developers building powerful, data-driven applications. You will help lead the strategic narrative for how the world adopts and implements our technology, and you will actively shape the workflows, patterns, and culture that make the entire team more effective.
We value diverse paths into technical writing. Whether you have come from engineering, customer support, professional services, or the field, what matters most is that you can make complex technology understandable for the people who need to use it. If you have been writing runbooks, knowledge base articles, implementation guides, or onboarding content as part of a support or consulting role, we want to hear from you.
Does this sound like the job for you? Check out our docs, tinker with our products, and think about where you fit in. Show us your writing chops and tell us what you can bring to the role. Upload writing samples, or provide links to your portfolio or GitHub contributions.
What You Will Be Doing
- Lead through influence across the documentation organization. Own content for complex technical areas, but your impact extends beyond your own output. You'll establish content patterns and quality standards that other writers adopt, and guide peers through ambiguous, high-stakes documentation challenges without requiring formal authority.
- Champion AI-augmented documentation practices. Model thoughtful AI adoption by establishing and pushing standards for leveraging AI tools, knowing when to use them, and ensuring that outputs meet technical accuracy standards.
- Drive the architecture of complex, multi-layered technical content. Identify gaps in information architecture before they become user problems, and you propose structural solutions that scale.
- Set the quality benchmark for the team. Engage deeply with the product through hands-on use, and your peer reviews go beyond accuracy, they model how to think about audience, structure, and completeness. Engineers and PMs seek your review because it consistently makes content better.
- Shape multi-functional alignment. Work closely with Engineering, Product Marketing, and Support. You convene conversations with these teams, surfacing documentation needs early in the product lifecycle, and ensuring the team has a seat at the table when decisions are made.
What You Bring
- 7+ years in a SaaS or developer-focused environment: In roles such as technical writer, solutions engineer, support engineer, or technical consultant, with demonstrated experience contributing to customer-facing documentation, knowledge bases, or technical enablement content.
- Practical AI tool fluency: You use AI to accelerate research and writing and apply strong editorial judgement to validate accuracy and maintain quality. You can speak concretely to how AI enhances your workflows.
- Advanced technical acuity: The ability to quickly grasp and document complex topics, such as modern data technologies, search, and AI/ML concepts.
- Technical Fluency: Comfortable reading Java, JSON, and similar code, and you use that fluency to drive accuracy at the source, catching issues in specs and prototypes, not just in drafts.
- A Docs-as-Code Approach: Proficient with Git, Markdown, and modern documentation tooling, and you actively help the team level up how it uses these tools. Improving pipelines, reviewing workflows, and identifying where automation can create leverage.
- Strong Information Architecture Skills: A principled, repeatable approach to organizing content, and you can articulate and defend those decisions to engineering and product partners.
- Collaborative Leadership in a distributed environment: Consistent track record of elevating the work of those around you through mentorship, shared standards, and a culture of thorough, respectful peer review.
- Brings deep customer empathy and a practitioner's instinct to documentation. You have debugged customer issues, run implementations, or built solutions, and you translate that experience into content that meets users where they are, while making that audience perspective contagious across the team.
- Thrives in ambiguity at a strategic level. You don't just manage uncertainty, you help the team navigate it by setting direction when requirements are unclear and knowing when to push for alignment.
- Embrace new and emerging tooling to improve your accuracy and efficiency. This includes AI writing and research tools. We expect our writers to use them thoughtfully to move faster and focus energy on the work that requires human judgment.
Bonus Points
- Experience with Elasticsearch or similar data and search technologies.
- Experience contributing to open source projects.
- Comfortable working on the command line and writing basic scripts to automate tasks.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
Ready to apply?
Apply to Referral Board
Principal Software Engineer - Search Scaling - Elasticsearch
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role:
We're looking for a Principal Software Engineer to join the Elasticsearch - Search Scaling team. This globally-distributed team of experienced engineers focuses on delivering a robust and feature-rich search experience, including contributing to improving the search experience in Lucene. This is a principle software engineering role that entails using your vast knowledge in this space in order to define, direct, and build the next generation of Elasticsearch capabilities. This role provides technical vision and direction for Elasticsearch’s core search infrastructure, including indexing, retrieval, and relevance, and requires deep expertise in search internals and cross-team collaboration.
Our company is distributed by intention. We hire the best engineers we can find wherever they are, whoever they are. We collaborate across continents every day over email, GitHub, Zoom, and Slack. At our best, we write fast, scalable and intuitive software. We believe that the best way to do that is to empower individual engineers, code review every change, decide big things by consensus, and strive for incremental improvements.
What You Will Be Doing:
As a full-time Elasticsearch contributor, you will define, lead, and contribute to the evolution of core search and indexing capabilities. You’ll research advances in search infrastructure, data structures, and retrieval algorithms to ensure we’re building the most efficient and powerful foundations for our users. You’ll work closely with our partners and product teams to understand their needs and help shape the long-term technical vision for search at Elastic. You’ll bring your past experience with large-scale search systems to drive an innovative roadmap for Elasticsearch’s indexing, query execution, and relevance layers. As an authority in several areas of Elasticsearch, you’ll be the go-to expert for those domains, continuously improving them through your insights and instincts.
What You Will Bring:
- Experience leading technical projects in the search infrastructure and distributed systems space. You bring proven knowledge in building and operating sophisticated search platforms and engineering robust, high-performance software systems.
- Experience mentoring expert engineers, providing both technical and professional guidance.
- Experience defining a long-term technical vision for a core search or retrieval system, working across teams and organizations to collaboratively shape the technical roadmap.
- Hands-on experience with search and indexing technologies such as Elasticsearch, Lucene, or Solr,
- Strong skills in core Java and familiarity with advanced data structures and concurrency constructs, as well as newer language features like lambdas. You have a strong desire to optimize and leverage the most efficient algorithms and search data structures.
- Able to work with a high level of autonomy, tackling projects and guiding them from concept to completion, including both technical design and collaboration with other engineers to develop the necessary components.
- Experience with large-scale data or search systems such as Elasticsearch, Lucene, Solr, or distributed storage engines, and an understanding of how they work and why they work that way.
- Excellent verbal and written communication skills. Collaborating across distributed teams is challenging, we value being supportive, empathetic, and trusting in all interactions, and we expect the same from everyone on the team.
Bonus Points
- You've built things with Elasticsearch before, and you have experience in the search and information retrieval space and understand the constructs and theory behind it.
- Experience working with open source projects and familiar with different styles of source control workflow and continuous integration.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
Ready to apply?
Apply to Referral Board
Senior Security Compliance Analyst - Public Sector - Information Security
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What Is The Role :
We are looking for a Public Sector Senior Compliance Analyst to join our team in Information Security (InfoSec). The InfoSec team leads the strategy, policy, and programs for information security company-wide. Our responsibilities include compliance risk management, implementing a comprehensive security program, driving compliance initiatives, recommending and implementing security controls, preventing and detecting security threats, and handling incident response. We do all of this in a globally distributed company, thinking differently about how we best achieve critical information security objectives.
What You Will Be Doing :
- Leading US public sector audit and certification process (DoD IL 5) and owning continuous monitoring requirements to maintain compliance.
- Acting as a trusted advisor to internal teams, translating complex compliance requirements into clear, actionable guidance.
- Striving for a next-generation audit experience through intelligent data, automation, and continuous metrics.
What You Bring :
- Experience leading public sector compliance audits and certification processes in a cloud native company, working with DoD IL5 and/or FedRAMP High.
- A high degree of autonomy, combining the ability to prioritize and coordinate with a strong attention to detail.
- Creative, relevant and practical mindset, driven by risk-based decision making.
- Bonus points if you have the experience with compliance-as-code or have done all the above at a growing SaaS company!
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
Ready to apply?
Apply to Referral Board
Senior ServiceNow Developer
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
We are looking for an experienced Senior ServiceNow Developer to join our ServiceNow Engineering Team. This role will be responsible for the development, administration and implementation of ServiceNow solutions that support business objectives and IT service management processes. The ideal candidate will possess deep technical expertise in ServiceNow, experience in Agile environments, strategic outlook to drive continuous improvement and innovation within our IT environment.
What You Will Be Doing
- Build, development, customization (only when needed!) and deployment of ServiceNow applications and modules, including ITSM,SPM, HRSD, Employee Center Pro and other enterprise solutions.
- Collaborate with team members across IT and business units to define and develop technical solutions, and ensure the platform meets organizational goals.
- Innovate and improve efficiency by finding opportunities for automation, optimization, and enhancement of existing ServiceNow processes and functionalities.
- Stay updated on the latest ServiceNow releases, features, and industry trends to recommend and implement innovative solutions.
- Develop and maintain documentation for system architecture, configurations, and workflows.
What You Bring
- 5+ years in ServiceNow development, engineering, or administration roles with proven track record with Incident Management, Catalog & Request Management, CMDB & Hardware Asset Management and Service Portal.
- Experience with Agile methodologies and project management frameworks.
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
- ServiceNow Certified System Administrator and additional certifications are helpful.
Technical Skills:
- Experience with other ServiceNow applications like HRSD, SPM, NowAssist is a huge plus
- Proficient in JavaScript, REST/SOAP integrations, and ServiceNow scripting.
- Solid understanding of ITIL processes and frameworks.
- Familiarity with AI, cloud platforms, APIs, and integration technologies.
Soft Skills:
- Excellent problem-solving, analytical, and decision-making abilities.
- Good communication skills, capable of optimally conveying technical concepts to both technical and non-technical audiences.
- Ability to handle multiple projects simultaneously and prioritize tasks in a fast-paced environment.
- Strategic problem solver with a focus on innovation and continuous improvement.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
Ready to apply?
Apply to Referral Board
Principal Software Engineer (Networking) - Platform
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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What Is The Role:
As part of the Platform Engineering department, the Traffic team is crafting, building, and improving the multi-cloud platform at scale for Elastic Cloud Hosted and Serverless. We grow and mature our distributed network services and solutions for multiple cloud service provider platforms. We are built on Kubernetes, Go/Scala, and custom orchestration architectures. In your daily life with us, you will participate in coding, innovating technical designs, crafting solutions, improving resilience, and prioritizing security, bug fixes, and features. For example, Debugging Azure Networking for Elastic Cloud Serverless is part of our efforts, and we want your experience to contribute to a truly exceptional customer experience!
What You Will Be Doing:
- Taking an engineering approach in leading technical initiatives for automating network engineering efforts to guarantee the reliability of the global Elastic infrastructure. .
- Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, codebases, tooling and automations.
- Collaborating in an environment with an inclusive approach, and focusing on operational perfection which uplifts others.
- Preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation is spread well, and we address complex customer concerns too.
What You Bring:
- 10+ years in Software Engineering with product success in delivering Cloud network solutions. You collaborate with engineers as an authority in identifying, implementing and delivering solutions. Experience in public cloud, Go and managed Kubernetes services is advantageous.
- Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer first approach in solving operational problems for both today and the future.
- Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. Examples of working in distributed teams or working remotely is desirable.
Bonus Points:
You don't need to have all of these items, but these represent the types of work you will do as a Software Engineer at Elastic.
- You have designed and built a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform
- You have built Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it.
- You have written product features or functions in Golang or other programming languages.
- You have worked with containerized services (such as Docker.)
- You have proven results in leading and improving cross-team engineering initiatives.
- You have experience in system administration with professional skills in Linux on distributed systems at scale.
- You have diagnosed or designed, implemented and created solutions with the Elastic Stack.
- You are experienced in a self-organizing and sharing in a globally distributed team environment.
- You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Additionally, this role is still eligible to participate in Elastic’s equity plan, Registered Retirement Savings Plan (RRSP), and a range of other benefits offered with a holistic emphasis on employee well-being. If you need additional details on our benefits, please review the Canada Benefits page on Wiki.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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