About the Role

The Field Service Engineer (Raptor Safety Specialist) serves as the primary technical liaison and trusted partner for school districts using Raptor Technologies solutions. This role ensures that district staff have a reliable, knowledgeable resource who can support troubleshooting, system optimization, staff training, and consultation across the full Raptor product ecosystem. 

Supporting school buildings across Northern Virginia, the Advisor works directly with district administrators, school staff, and internal Raptor teams to maintain system reliability, resolve technical issues, and help customers maximize the value of their Raptor solutions. 

This position requires a combination of technical troubleshooting, field service expertise, customer engagement, and training delivery, with regular travel to customer sites within a 100-mile radius.

Responsibilities:

• Serve as the district’s primary technical liaison and trusted advisor for all deployed Raptor solutions. 
• Build strong relationships with school and district stakeholders to ensure successful system adoption and performance. 
• Provide consultation and guidance on best practices, system usage, and operational optimization. 
• Deliver Level 2 technical support for hardware, software, and integrated systems deployed in customer environments. 
• Diagnose and resolve technical issues related to devices, networks, and system integrations. 
• Coordinate with internal engineering and support teams when advanced troubleshooting is required. 
• Conduct onsite service visits to perform system diagnostics, repairs, and maintenance. 
• Perform preventative maintenance and system health checks to ensure reliable system performance. 
• Support product installations, upgrades, and configuration updates across customer locations. 
• Provide onsite and remote training sessions for school and district staff. 
• Help customers understand system functionality, troubleshooting steps, and operational best practices. 
• Support adoption of new features and product capabilities. 
• Document service activities, troubleshooting processes, and resolutions within internal systems. 
• Maintain inventory of service tools, replacement parts, and equipment. 
• Ensure all service activities align with company service standards and customer expectations.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Electronics, Engineering, or related field or equivalent technical experience.
• 2–4+ years of field service, technical support, or systems troubleshooting experience. 
• Experience supporting hardware systems, networking devices, or integrated technology platforms. 
• Strong customer-facing communication skills with the ability to explain technical concepts to non-technical users. 
• Excellent diagnostic and problem-solving abilities. 
• Ability to work independently while managing service calls across multiple locations. 
• Valid driver’s license and willingness to travel within a 100-mile radius of Northern Virginia. 
• Ability to lift up to 30lbs and transport technical equipment when required. 

What's in it for you? 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD 
• Pet insurance

#LI-GM1

About the Role

As a Sales Intern, you’ll jump head-first into the world of software sales, supporting our Global and U.S. Sales Development leads, and collaborating broadly across teams including Marketing and Product. This opportunity is ideal for someone excited about a career in sales who wants hands-on experience working in Salesforce (SFDC), tracking leads, and learning foundational sales processes. 

Position Details

• Part-time internship (10–20 hours per week)
• Hybrid role based in our Houston office (typically 1 day in office per week)
• Internship expected to run through the end of Sept 2026

Responsibilities: 

• Track every inbound web generated lead to ensure proper tasks are created in Salesforce, enabling efficient follow-up by SDRs. 
• Assist with day to day manual tracking of prospects and contacts within the K12 education space. 
• Help ensure Salesforce metrics—pipeline, lead status, data accuracy—are properly maintained and up to date. 
• Begin training on entry level sales motions: from lead qualification to outreach coordination. 
• Collaborate with the Sr. Director, Global Sales Development and the U.S. Sales Development Manager to support sales initiatives. 
• Coordinate with Marketing, Product, and other departments to align lead activity with campaign and product intelligence. 

What We’re Looking For:

• Excited about a future in sales: You’re eager to launch a career here and learn by doing. 
• Comfortable with technology: Particularly Salesforce (experience is a bonus, enthusiasm is a must).
• Ready to work closely with senior sales leaders: You will be able to take direction and proactively offer support. 
• Able to coordinate across functions: You will partner with Marketing, Product, and other departments to drive clarity and alignment. 
• Organized, detail oriented, and proactive: Capable of tracking multiple leads and prospects with care. 
• Curious and coachable: You’re excited to take on entrylevel sales tasks and build skills. 

Qualifications:

• Currently enrolled in (or recently graduated from) a college or university. 
• Comfortable using basic CRM tools; Salesforce knowledge a plus. 
• Strong verbal and written communication skills. 
• Capable of working independently and managing time effectively within a parttime schedule. 
• Genuine interest in software, K12 education, and developing a sales career. 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Paid holidays 
• Workplace flexibility 

About the Role

The social media manager will plan, schedule, and create social media copy and graphics to promote content, products, and thought leadership while growing our community of followers.

This is a 3 month temporary, part time position (20 hours/week) starting in June. Preference will be given to candidates located in Eastern or Central time zones.

Responsibilities 

• Manage the company’s social media profiles and presence, including LinkedIn, Facebook, Instagram, and YouTube. 

• Regularly develop and post content to all social platforms. 

• Use Canva to create thoughtful and shareable content appropriate for specific networks to both spread our brand and our content and links. 

• Pull and edit clips from webinar recordings to repurpose into video content. 

• Ensure a thought leadership approach is taken when creating copy that represents our brand and builds engagement through meaningful conversations. 

• Review community engagement activity and respond professionally when appropriate. 

• Work alongside other marketers and content producers to share awareness of upcoming events and funding deadlines. 

• Explore new ways to engage and new social networks to reach our target buyers, including building our user groups. 

Preferred Qualifications

• Proficiency in Pardot, HootSuite, Sendible, and other social posting/monitoring tools. 

• Familiarity with Monday.com for project management. 

• High attention to detail and an ability to select the key information to share from lengthy content. 

• Experience with current B2B social media marketing trends and strategies. 

• Ability to produce polished first-draft social copy for review. 

• Bonus experience and skills include Adobe Creative Suite, demand generation. marketing, inbound marketing, and blogging. 

Required Qualifications: 

• BA/BS degree or equivalent work experience. 

• 3+ years of relevant work experience. 

• Active and well-rounded personal presence on social media, with a command of each network and their best practices. 

• Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions. 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 

Position Overview: 

As a Technical Support Engineer – Level 1, you will deliver front-line technical support to our clients, owning reported issues from initial investigation through resolution or escalation. This role contributes directly to the reliable operation of our products and the safety of students and school personnel. This is a hybrid position that will be required to be in the office three days a week and is part time working 30-32 hours a week. 

Job Duties & Responsibilities:  

• Provide support to external users in the operation of company software 

• Handle inbound and outbound phone calls to assist clients with software and hardware issues using remote assistance tools 

• Take ownership of reported issues, with a strong emphasis on researching, troubleshooting, and identifying software or process-related problems 

• Deliver exceptional customer service while adhering to established support policies and procedures 

• Provide on-demand product training for new and existing clients through support tickets 

• Adapt quickly to product updates and process changes in a fast-paced environment with multiple products and frequent release cycles 

• Manage time effectively and maintain a high level of availability to independently handle incoming calls and support tickets 

• Troubleshoot and resolve a variety of hardware and software issues via phone, chat, and email 

• Understand and meet key performance metrics established for the technical support department 

• Accurately document and manage support tickets and issues for assigned product

Qualifications: 

• 1 year in a technical support or customer-facing role 

• Creative thinking to resolve issues 

• Above-average written and verbal communication skills 

• Strong passion for delivering excellent customer service 

• Proven time management skills in a remote or virtual work environment 

• Ability to work independently while remaining collaborative with a distributed team 

• A stable internet connection in a private environment 

Preferred Qualifications: 

• Associate’s degree in a technology-related field, or relevant certifications 

• Exposure to or interest in supporting Learning Management Systems (LMS) or education-focused technology 

• Basic familiarity with Salesforce or other CRM tools, or a willingness to learn 

• Comfortable using Microsoft 365 applications such as Word, Excel, Teams, and Outlook in a daily work environment 

• Experience working in a Windows 10/11 environment, including basic troubleshooting 
• Interest or some experience working with SaaS (cloud-based) applications 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD 
• Pet insurance

About the Role

Work hand in hand with Inside Sales to generate leads and build pipeline. This is an entry-level role with a dedicated growth path and the training to be a great software sales professional.  

This is a hybrid position that will work onsite 3x/week in our Houston, TX office. 

Responsibilities

• Act as the first impression for new prospects, and current clients, as they move through the sales funnel.
• High volume outbound calling and emailing environment to prospective clients.
• Manage and respond to inbound inquiries via online chat and inbound phone channels.
• Prepare and deliver weekly and monthly updates to the sales leaders.
• Work directly with marketing to discover opportunities from leads and set appointments from those leads.
• Use of strong selling and influencing skills to set up qualified appointments.
• Understand Raptor’s solutions enough to provide high level introduction.
• Leverage taught sales techniques to maximize customer interactions.
• Work closely with sellers and attend customer meetings as required. 

Qualifications

• Four-year college degree from an accredited institution.
• Strong in-person, phone, and written customer communication skills.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Understanding of workflow systems and their application to customer business process improvement.
• Ability to make formal and informal presentations to staff and clients.
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals.
• Strong PC skills required; knowledge of Salesforce.com a plus.
• Ability to manage time effectively, work independently, and be self-motivated.
• Prior track record of achievement in positions with significant accountability.
• Interested in pursuing a career in technology.
• Ability to thrive in fast-paced startup environment.
• Pro-active, independent thinker with high energy/positive attitude.
• Excellent verbal and written communication, presentation, and relationship management skills. 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD 
• Pet insurance

About the Role

Reporting to the VP, Product & Design, the Director, Product Design is a critical member of the EPD organization accountable for the quality and strategic impact of design across Raptor's 9 product portfolio. This leader manages and develops a team of Product Designers, establishes how design works at Raptor — rituals, systems, standards, and best practices — and partners closely with Engineering and Product Management, while also engaging directly with customers, stakeholders, and industry experts to inform design direction and deliver cohesive, high-quality user experiences at a predictable cadence.

This role is about leading a team to ship great design consistently, scaling and continuously improving the design system, and ensuring design is a trusted and respected partner across the organization — collaborating closely across disciplines and staying relentlessly focused on delivering value to school safety customers.

Key Responsibilities

People Leadership

• Lead, coach, and develop a mid-sized team of Product Designers located across the US and UK; set clear expectations and manage performance through Raptor's High Performance Culture program, with a strong expectation of consistent, point-in-time feedback on a regular basis
• Establish "what good looks like" for design craft: UX quality, design systems contribution, cross-functional collaboration, and delivery discipline
• Build and maintain a high-performing team through hiring, onboarding, and capability development
• Own the design team's budget, headcount planning, and resource allocation; make informed investment decisions that balance team capacity, designer development, and product priorities — ensuring designers get meaningful breadth of opportunity across web, mobile, systems, and visual design. While allocation is informed by and aligned to Raptor's GTM and product suite structure, designers are resourced to own cohesive user experiences, which may intentionally span products or suites rather than mapping to org lines one-to-one
• Support designer growth through active investment in career development, personal development planning, and relevant training opportunities — ensuring designers have a clear path forward and the resources to get there

Design Systems & Quality

• Own and evolve Raptor's design system, ensuring it scales to support both product and cross-functional use cases (including marketing)
• Drive consistency across Raptor's product suite — unified patterns, navigation, onboarding, and interaction standards
• Define how design quality and team impact are measured; establish and monitor relevant KPIs and metrics
• Ensure Raptor products meet high accessibility standards and compliance requirements
• Raise the bar for UX quality across the platform; flag and address incoherence, unnecessary complexity, or under-designed experiences

Cross-Functional Leadership & External Engagement

• Partner with Engineering and Product Management leadership to drive alignment on scope, sequencing, design readiness, and delivery commitments
• Ensure design is embedded in the product process from problem framing through launch; designers are strategic product thinkers and creative problem solvers
• Collaborate closely with Engineering and Product teams across the full delivery cycle, ensuring design contributes to consistent, high-quality outcomes for school safety customers
• Surface and resolve cross-team dependency risks early; drive crisp decisions and appropriate escalation
• Partner with Product Marketing to align product positioning with user experience, and support go-to-market launches with the right design artifacts and storytelling
• Engage directly with customers and prospects to gather feedback, validate design decisions, and ensure Raptor's products reflect real user needs
• Build relationships with industry experts, design community leaders, and key stakeholders to stay current on best practices and bring outside perspective into the team

AI-Powered Design Practice

• Champion the adoption of AI-based design tools, workflows, and processes across the design team, ensuring Raptor stays at the forefront of modern design practice
• Lead the design team's participation in Raptor's AI-PDLC (AI Product Development Lifecycle) — a framework for using AI natively throughout the entire project lifecycle, with tools and processes in place to optimize AI as an embedded partner from discovery through delivery
• Identify opportunities to integrate AI into the design team's day-to-day workflows to improve quality, consistency, and throughput
• Stay current on emerging AI design tools and bring relevant innovations into the team's practice
• Shape product strategy through a design lens — particularly cross-product UX, usability, and adoption
• Represent design in strategic planning and initiative reviews; ensure design is looped in early when changes impact end-user experience
• Advocate for foundational design investments (navigation, patterns, onboarding, platform unification) and make the case for prioritization when needed
• Align product areas on what "great UX" means for Raptor and hold that standard consistently

Qualifications

• 10+ years of product/UX design experience, including demonstrated people leadership of a design team
• Proven track record of shipping high-quality product design at scale — not just discovery and process, but delivered outcomes
• Deep experience owning and evolving a design system in a multi-product environment
• Strong cross-functional leadership skills; a demonstrated ability to build trust and accelerate work with Engineering and Product partners
• Ability to balance design craft with delivery pragmatism — knows when to iterate and when to ship
• Strong communicator; able to give clear, direct feedback and create alignment across design, product, and engineering stakeholders
• Experience establishing design team operating rhythms, feedback loops, and quality standards
• Familiarity with accessibility standards (WCAG) and experience embedding compliance into design practice
• Experience leading distributed or international design teams, with the ability to build cohesion and culture across time zones and geographies
• Experience in B2B SaaS or enterprise software environments preferred

What's in it for you? 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD