Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)

Location: Remote (U.S.) | Washington, DC Metro Area preferred
Clearance: Active TS/SCI preferred (or eligible to obtain)

Why This Role Matters

You’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments.

This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.

What You’ll Do

Lead Customer Engagement

• Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
• Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
• Build trust quickly and operate as a reliable partner to customer stakeholders

Drive Platform Adoption

• Act as the primary driver of platform adoption and correct usage across customer teams.
• Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
• Actively guide customers from initial onboarding through sustained usage and expansion
• Identify and address adoption blockers, improving how teams use the platform in practice

Enable & Educate

• Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
• Gather user feedback and translate insights into improved adoption and experience

Operate with Discipline

• Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
• Maintain clear documentation and follow-through across engagements

What This Role Is — and Is Not

This role is:

• A customer-facing technical leadership role
• Focused on platform adoption, enablement, and outcomes
• A bridge between engineering, product, and mission users

This role is not:

• A backend engineering or build-only position
• A ticket-based support role
• A pure sales or quota-carrying role
• A fit for candidates without prior customer-facing technical experience

What Success Looks Like (First 60 Days)

• Quickly establish credibility and operate independently in customer-facing environments
• Independently guide onboarding and platform fit decisions
• Identify and help resolve early adoption challenges
• Begin influencing how customers use and expand platform services

What You Bring (Capability + Credibility)

We’re looking for candidates who can perform in this role and have demonstrated similar work in practice.

Core Capabilities

• Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
• Experience with DevSecOps practices and CI/CD pipelines in real-world environments
• Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
• Proven ability to operate across engineering, product, and non-technical stakeholders

Credibility Signals

• Experience independently leading customer-facing technical discussions
• Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
• Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
• Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges

Preferred Experience

• Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
• Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
• Hands-on use of cloud platforms (AWS, Azure, or GCP)
• Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows

Why Rackner

Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter.

We prioritize:

• Meaningful technical challenges
• Collaborative teams
• Opportunities to grow and take ownership

What This Role Offers You

• Work directly with teams adopting modern DevSecOps platforms in real-world environments
• Build expertise across Kubernetes, cloud, and platform ecosystems
• Operate in a role that influences customer adoption and program success—not just delivery execution
• Collaborate with experienced engineers, architects, and mission partners
• Grow into broader technical leadership or platform strategy roles

Benefits & Perks

• 401(k) with 100% match up to 6%
• Comprehensive medical, dental, and vision coverage
• Life insurance + short- and long-term disability
• Generous paid time off
• Home office and equipment support
• Covered certifications and training
• Competitive compensation and weekly pay schedule

Equal Opportunity

Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.