Be the expert customers trust. Help them see solutions clearly.

As a Technical Customer Service Representative at RAB, you’ll serve as a knowledgeable partner—helping customers navigate lighting solutions with confidence, clarity, and care. In this remote position, you’ll combine practical lighting and electrical expertise with strong communication, problem-solving, and service coordination skills. You’ll assist customers with product selection, installation guidance, and troubleshooting, all while ensuring adherence to industry standards and delivering a high-quality customer experience.

If you have a background in electrical work or technical customer support, this opportunity offers a strong path forward. Bring your expertise and dedication to customer relationships to RAB and help deliver solutions that perform and experiences that leave a lasting impression.

Schedule: 11:30 a.m. – 8:00 p.m. ET / 8:30 a.m. – 5:00 p.m. PT

What You Bring

Core Skills and Experience

• Lighting & Electrical Systems Knowledge – Demonstrate strong foundational understanding of lighting technology, electrical wiring, and lighting control systems.
• Technical Troubleshooting & Diagnostics – Effectively identify, analyze, and resolve technical issues in a support-driven environment.
• Customer-Centric Communication – Deliver exceptional customer service through clear, professional, and empathetic communication and interpersonal skills through phone, email & chat.
• Technical Support Systems Proficiency – Proficient in the use of CRM platforms, ticketing systems, and communication tools to manage and resolve support cases efficiently.
• Time Management & Independent Work – Successfully prioritize tasks, manage time effectively, and operate independently in a fast-paced, dynamic remote-work environment.
• Bachelor’s degree or equivalent experience in the electrical field
• 3+ years of electrical and wiring experience

What You'll Do

Customer Support

• Serve as a primary point of contact for customers, providing friendly, knowledgeable, and solution-focused support.
• Build trust with customers by actively listening, understanding their needs, and responding with empathy and professionalism.
• Clearly explain product features, setup, and troubleshooting steps in a way that is easy for customers to understand.
• Manage customer questions, concerns, and complaints through to resolution, ensuring a positive experience.

Technical Assistance

• Support customers remotely with installation, configuration, and use of lighting products.
• Troubleshoot common lighting issues such as dimming problems, flickering, or power concerns.
• Use basic wiring diagrams, manuals, and product documentation to guide customers effectively.
• Assist with basic lighting controls (on/off, 0–10V dimming) and product performance questions.
• Follow safety and compliance guidelines during all customer interactions.

Operations & Communication

• Communicate confidently and professionally across email, phone, chat, and CRM platforms.
• Document customer interactions accurately and maintain organized case records.
• Prioritize and manage multiple customer requests in a fast-paced support environment.
• Meet response time and service level expectations while maintaining high-quality service.

Problem Solving & Improvement

• Identify customer issues and provide clear, practical solutions.
• Handle challenging situations calmly and professionally to achieve positive outcomes.
• Recognize recurring customer concerns and share insights with the team to improve products and processes.

Why Join RAB

We’re committed to doing more than delivering great products. Our work is grounded in making lighting better—for our customers and for the world around us.

• Be part of a company focused on high-quality, affordable, energy-efficient solutions
• Help support products designed to be easy to sell, install, and use
• Contribute to a business committed to reducing environmental impact and creating responsible, sustainable practices
• Competitive salary and benefits that recognize your talents and contributions
• Remote work environment with strong team collaboration
• Opportunities for professional growth

Light the Way to a Brighter Future!   

At RAB, we're not just selling lighting, we're shaping a more sustainable world through innovative lighting solutions.     As an industry leader, we design products that enhance spaces, improve energy efficiency, and brighten lives.        If you're ready to bring your results-driven sales talent to a company that's lighting the way forward, we want you on our team!

Reporting to the Regional Sales Manager for the Mid-Atlantic region, as a District Sales Manager, you will be responsible for reaching district and corporate goals for sales growth and profitability through market development, managing the sales life cycle, and providing superior service to our customers.

Daily travel is required.  Candidates must reside in the New York / New Jersey area, preferably living in New York City metro area.     Ideal candidates will possess excellent communication and organizational skills, have strong experience selling LED and other lighting / control technologies, have a commitment to serving customers, and experience working outside sales at a lighting agent.

You will:

• Collaborate with sales management to develop and recommend annual sales plan and forecasts
• Build relationships by providing exceptional service tailored to client needs
• Collect, compile, and analyze pertinent information to establish goals for the region
• Coordinate with manufacturer representatives, distributors, and others to promote and maintain successful and profitable business relationships with current and potential customers
• Call on key end users and contractors to promote the company into progressive markets.
• Showcase RAB's innovation with in-depth and comprehensive knowledge of the product line, and market requirements
• Provide appropriate training, technical guidance and assistance regarding product and lighting applications.
• Be responsible for ensuring reps, distributors and contractors are trained and using the company’s application tools

Your Skills and Competencies

• Customer focus, with product and market expertise, and excellent communication, negotiation, presentation, and listening skills
• Time management, with a sense of urgency and prioritization
• Collaborative and strategic problem solving and adaptability
• Results driven

Your Experience:

• 3 years of lighting / electrical sales experience, selling through electrical distribution
• Experience managing manufacturer’s representatives preferred
• Experience / interest in LED and other lighting and control technologies
• Experience working outside sales at a lighting agent preferred

How RAB Will Light Your Career:

We're illuminating the path to an innovative and sustainable future, and we want you to be part of it. Here's what you'll enjoy:

• Competitive salary, with a performance bonus program, and benefits that recognize your talents and contributions
• A collaborative work environment that values innovation and sustainability
• The opportunity to work on projects that have real-world impact on energy efficiency and environmental conservation
• Professional growth opportunities

Apply now to join RAB Lighting and we'll light up the world together!   

Note Salary Range Transparency

NYC Metro Area On-Target Earning (OTE) for this position is between $110k-$130k/year.

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. .