The Senior Customer and Technical Support Manager plays a critical role in enabling commercial success by delivering exceptional technical support, scalable training programs, and a consistent, high‑quality customer experience. This role partners with Commercial, Product Management, R&D, and Engineering teams to ensure rapid issue resolution, strong field readiness, and continuous feedback into product development. 

 This position is ideal for a scientifically trained professional who thrives at the intersection of technology, customers, and commercial execution. 

 As part of our team, your core responsibilities will be:  

Technical Support Leadership 

• Own and manage the global technical support operation across all inbound channels.  

• Triage and prioritize incoming technical issues based on severity, urgency, and business impact.  

• Assign cases to appropriate internal subject matter experts and drive timely resolution.  

• Track case resolution metrics, including responsiveness, quality, and closure effectiveness.  

• Act as the voice of the customer by ensuring clear communication, regular status updates, and realistic next‑step timelines.  

• Identify recurring failure patterns and systemic issues across products or workflows.  

• Escalate product defects and repeat technical issues to R&D, Engineering, and Product Management with clear documentation and insights. 

Commercial Training & Enablement 

• Design and deliver scalable commercial training programs in partnership with key internal stakeholders.  

• Establish onboarding certification programs and ongoing refresher training for field teams.  

• Continuously assess training needs by monitoring field performance, customer feedback, and support trends.  

• Drive initiatives that improve sales effectiveness, technical confidence, and launch readiness.  

• Ensure training content remains current with product updates and commercial strategy.  

• Develop diverse training formats, including slide decks, video modules, and customer‑ready technical materials translated into practical training language.  

• Maintain a constant state of “launch readiness” for the commercial organization. 

Knowledge Management & Customer Success 

• Build and maintain global technical knowledge assets, including troubleshooting guides, FAQs, escalation playbooks, and field reference materials.  

• Standardize and centralize technical content to ensure accessibility and consistency across regions.  

• Identify knowledge and training gaps and proactively feed insights back to Product Management and Commercial leadership. 

Qualifications 

Baseline skills/experiences/attributes: 

• PhD or MS in Biology, Biochemistry, Chemistry, Molecular Biology, or a related life sciences discipline.  

• Strong curiosity and desire to learn new technologies and applications.  

• 3+ years of hands‑on laboratory or technical experience.  

• 3+ years in commercial, customer‑facing, or field‑based roles.  

• 3+ years in technical support, customer support, or technical training.  

• Deep understanding of sales and commercialization processes (e.g., Miller Heiman Strategic Selling or equivalent).  

• Excellent written and verbal communication, presentation, and stakeholder‑management skills.  

• Ability to clearly communicate complex scientific concepts to diverse audiences.  

• Highly organized with strong attention to detail and follow‑through.  

• Proven problem‑solving, analytical, and critical‑thinking abilities.  

• Ability to work independently while collaborating effectively across cross‑functional teams. 

• Ability to travel up to 15%. 

The estimated base salary range for this role based in the United States of America is: $135,000 - $160,000. Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.  

Quantum-Si does not accept agency resumes. 

Quantum-Si is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender identity, national origin, sex, sexual orientation, age, citizenship, marital status, disability or protected veteran status. All your information will be kept confidential according to EEO guidelines. 

The Sr Marketing Manager, Protein Sequencing Applications will play a pivotal role in shaping how Quantum-Si identifies, prioritizes, and wins in high-value application spaces. We are seeking a strategic, hands-on marketer who understands proteomics and sequencing workflows and can translate market needs into clear application requirements for R&D, while also turning product capabilities into compelling positioning, messaging, and sales tools that accelerate adoption. The ideal candidate will thrive in a scrappy startup environment, think creatively, operate with urgency, and partner across commercial and technical teams to deliver measurable business results.

As part of our team, your core responsibilities will be:

• Application & Portfolio Strategy: Own the application marketing strategy for Quantum-Si's protein sequencing portfolio, identifying target segments, workflows, and use cases that can drive adoption, utilization, and long-term growth.
• Voice of Customer & Market Insight: Build and maintain a deep understanding of customer needs, workflow pain points, market trends, and competitive dynamics across academic, biopharma, translational, and other priority segments.
• Product Requirements Translation: Translate customer insight, application needs, and workflow requirements into clear, prioritized inputs for R&D. Partner on tradeoff decisions to ensure the roadmap aligns to the highest-value business opportunities.
• Positioning & Messaging: Develop differentiated positioning, value propositions, and messaging frameworks that translate product attributes into compelling sales messages and application stories positioned to win.
• Go-to-Market Execution: Lead go-to-market planning for new applications, workflows, and capabilities, coordinating across marketing, sales, scientific affairs, and field applications to drive successful launches.
• Content & Sales Enablement: Create high-impact commercial content, including presentations, web copy, battlecards, case studies, white papers, and objection-handling tools, and equip Sales and Field Applications teams with the training and materials needed to communicate value consistently.
• Customer & Ecosystem Engagement: Engage directly with customers, key opinion leaders, early adopters, and partners through meetings, conferences, advisory boards, and field interactions to refine application strategy and uncover new growth opportunities.
• Cross-Functional Leadership: Serve as a central point of coordination across R&D, application development, sales, operations, and marketing. Bring an ownership mindset, willingness to roll up your sleeves, and the agility to deliver results in a fast-moving startup environment.

Qualifications

Baseline skills/experiences/attributes:

• Bachelor's degree in life sciences, marketing, business, or a related field required; MBA, MS, or PhD a plus.
• 8+ years of product marketing, product management, strategic marketing, or related experience in life sciences, proteomics, genomics, sequencing, or molecular biology markets.
• Direct experience in proteomics applications is preferred; experience in protein sequencing or adjacent sequencing applications is strongly preferred.
• Demonstrated success translating customer insights, workflow needs, and market dynamics into product requirements, application strategy, and commercial action.
• Experience marketing complex technical products, ideally spanning instruments, consumables, software, and integrated workflow solutions.
• Strong understanding of proteomics, sequencing, and molecular biology workflows, customer segments, and application use cases.
• Proven ability to develop positioning, messaging, and commercial content that resonate with both technical and non-technical audiences.
• Experience supporting new product introductions and commercialization in a fast-moving environment.
• Strong analytical skills with the ability to synthesize market, competitive, and business performance data into clear recommendations.
• Ability to own long-term strategy while driving executional detail and delivering against dynamic timelines.
• Demonstrated ability to influence cross-functional teams and build credibility across functions and levels.
• Excellent written and verbal communication skills, including executive-level presentations and sales enablement/training.
• Ability and willingness to travel up to 25% including occasional weekends and international travel.

Ideally, you also have these skills/experiences/attributes:

• Experience in startup or high-growth environments, with a self-starter mindset and willingness to think outside the box and roll up sleeves to get results.
• Experience with hardware or software product development, customer-facing commercial roles, and/or close partnership with R&D teams to shape application roadmaps.

The estimated base salary range for this role based in the United States of America is: $ 175,000 - $195,000. Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.

Quantum-Si does not accept agency resumes.

Quantum-Si is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

Quantum-Si is seeking a highly execution-oriented Director of Business Development & Alliances to launch and operationalize strategic partnerships that expand our ecosystem, unlock new workflows and applications, and accelerate commercial adoption of our proteomics platform. This role is accountable for end-to-end partnership execution, from scoping and kickoff through cross-functional delivery, governance, and value realization. The ideal candidate is a hands-on operator who can drive complex internal and external workstreams, deliver measurable outcomes, and grow into expanded leadership over time. This position will report directly to the Senior Vice President of Strategy & Corporate Development. 

As part of our team, your core responsibilities will be:  

Partnership Execution & Alliance Management: 

• Own execution of a portfolio of strategic partnerships, including newly established and existing relationships, ensuring clear objectives, deliverables, timelines, and internal alignment 

• Drive partnerships through the full lifecycle (launch → delivery → expansion), accountable for execution and outcomes 

• Identify, structure, and execute ecosystem partnerships that expand Quantum-Si workflows and applications, including areas such as sample preparation, reagents/consumables, software/bioinformatics, automation, services, and workflow integrations 

• Lead partner kickoffs, governance cadence, milestone tracking, and issue resolution to ensure partnerships deliver tangible outcomes 

• Serve as the primary day-to-day relationship owner with strategic partners, driving accountability and momentum on both sides 

• Establish joint operating structure and cadence (working teams, steering committee updates, QBRs where appropriate) and ensure decisions and actions are closed 

• Translate product and commercial priorities into partner engagement strategies that accelerate adoption, utilization, and customer value 

Cross-Functional Leadership & Partnership Operating Model 

• Drive execution across Commercial, Product, R&D, Operations, Legal, Finance, Market Development, and Scientific Affairs to deliver partner commitments 

• Drive alignment on partnership scope, success metrics, and operating model, working closely with Legal to finalize agreements 

• Build business cases and recommendations for new partnerships based on strategic fit, feasibility, and expected impact 

• Convert partnership obligations into actionable internal plans, ownership, resourcing needs, and decision points 

• Create and maintain lightweight execution mechanisms (dashboards, milestone plans, risk logs, escalation paths) to keep workstreams moving 

Outcomes & Continuous Improvement 

• Define and track partnership KPIs tied to outcomes (commercial pull-through and product acceleration) 

• Drive expansion/renewal discussions where partnerships are performing and recommend pivots where they are not 

• Build repeatable partnership playbooks and templates to improve speed and consistency over time 

Qualifications 

Baseline skills/experiences/attributes: 

• Bachelor’s degree required; advanced degree (MBA, PhD) a plus 

• 8–12+ years of experience in strategic partnerships, business development, alliance management, or cross-functional commercial/product programs in life sciences or adjacent industries 

• Proven ability to execute partnerships post-signature, including governance, milestone delivery, and cross-functional coordination 

• Experience in life sciences tools and platforms (proteomics, genomics, multi-omics, mass spectrometry ecosystem, or adjacent workflows), with the ability to engage credibly with scientific and commercial stakeholders 

• Strong internal leadership and external relationship management skills; able to influence without authority 

• Experience operating in ambiguous environments with a bias toward execution and measurable outcomes 

• Familiarity with life sciences tools and products ecosystems and RUO partnering models strongly preferred 

Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!): 

• Experience building ecosystem partnerships (integrations, workflow partnerships, partner programs) 

• Comfort translating product strategy into partner-driven execution plans 

• Familiarity with life sciences workflows spanning research through translational settings (RUO) 

• Ability to scale processes and operating cadence as partnership volume grows over time 

The estimated base salary range for this role based in the United States of America is: $210,000 - $250,000. Compensation decisions are dependent on several factors including, but not limited to, level of the position,  an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.  

Quantum-Si does not accept agency resumes. 

Quantum-Si is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.