At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
WHAT YOU'LL WORK ON
The Content Specialist is responsible for creating clear, engaging content that helps customers and internal teams learn, adopt, and use Qualia successfully. This role supports customer education, enablement, and knowledge management efforts through written content, short-form videos, visual assets, and training support materials.
This is a hands-on content creation role for someone with strong writing skills, sharp attention to detail, and an interest in turning complex product and process information into content that is easy to understand. You’ll work closely with cross-functional partners and more experienced team members to create and maintain content that supports the customer experience at scale.
RESPONSIBILITIES
- Create and update written content across help center articles, internal knowledge resources, training materials, and enablement documentation
- Support the development of short-form videos, tutorials, and simple multimedia assets to reinforce learning and product adoption
- Create basic visual assets, graphics, and presentation materials to support content and training initiatives
- Translate product workflows, common support questions, and operational processes into clear, user-friendly content
- Partner with teams such as Support, Customer Success, Onboarding, and Product to gather information and keep content accurate and up to date
- Review and revise existing content for clarity, consistency, grammar, and usability
- Follow established content standards, templates, and style guidelines to ensure a consistent user experience
- Help maintain and organize content across platforms such as the help center, LMS, and internal documentation systems
- Incorporate feedback from internal stakeholders and customer trends to improve content over time
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
- 1–3 years of experience in content creation, writing, enablement, training support, technical writing, or knowledge management in a SaaS, technology, or professional services environment
- Strong writing and editing skills, with the ability to make complex information clear and approachable
- A strong writing sample or portfolio that demonstrates clarity, structure, and attention to audience needs
- Experience with or exposure to short-form video editing and basic graphic design
- Strong attention to detail and commitment to producing accurate, polished work
- Ability to manage multiple assignments, stay organized, and follow through on deadlines
- Comfort collaborating with cross-functional teams and incorporating feedback into content revisions
- Interest in learning new tools, products, and workflows quickly
- Familiarity with tools such as Zendesk, Seismic, Skilljar, Google Vids, or Adobe Premiere is a plus
- Bachelor's degree in Journalism, English, Communications, or a related field (Technical Writing or Media Studies concentrations are a plus)
While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
WHY QUALIA
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.
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