Title: Product Manager Product Manager, Biometric Platform

FLSA Status: Exempt 

Location: Remote USA, UK & Ireland 

As the Product Manager, Biometric Platform you will be responsible for creating a new set of capabilities in Prove’s platform, from 0 to 1. This role will initiate all product planning activities, including developing product roadmap as well as authoring product specifications and attending scrum meetings with your engineering partners, basically being the expert in Prove’s biometric stack across the organization.

This individual works with cross functional teams including Finance, Technology, Data Engineering, Support, Compliance, Info Sec, Implementations, Operations and other Product Managers to ensure that Prove consistently delivers excellence to the identity market.

Prove’s capabilities help users identify themselves to our customers with a high level of confidence while minimizing user experience friction. Biometrics supplement Prove’s overall goal of increasing trust across the internet, and our vision is to do so in a way that preserves user privacy.

Key Responsibilities

• Manage & prioritize roadmap, partnering with leadership, technology, solutions, marketing, & sales/customer success
• Manage enhancements & partner with engineering to review backlog, story requirements, and ensure accurate and timely delivery
• Coordinate amongst the cross-functional pod that is responsible for creating, supporting and improving the Biometric Platform capabilities
• Identify and maintain full list of product configurations, including third party components and implementation details as well as publishing internal documentation
• Validating and reporting on the status and health of each capability
• Partner with Risk, Legal, Compliance, Information Security to ensure platform capabilities meet all necessary risk & regulatory requirements
• Partner with Technical writers as appropriate to ensure customer-facing documentation is up-to-date and clear
• Partner with Client Success to resolve client issues surrounding implementation, billing and, reporting
• Communicate effectively with internal stakeholders and set realistic expectations
• Performing other duties as assigned

Qualifications and Experience

• 5+ years experience product management, product marketing, or equivalent experience in a technology context
• 3+ years of experience as a product owner in a scrum team in a fast-paced scaling environment
• Strong technical background, either from academic, engineering, or hands-on product development experience 
• Experience with creating and deploying biometric capabilities
• Experience with privacy-preserving cryptographic techniques
• Experience with identity management platforms (Okta, Entra, etc.)
• Demonstrated track record crafting technical product positioning, messaging, content and programs
• Strong consensus and relationship-building skills, with experience marshaling resources across different functions of an organization 
• Excellent time management skills, ability to multitask, prioritize, and detail-oriented
• Exceptional verbal and written communication skills
• Demonstrated experience growing an existing product and building new, valuable features
• Experience in a high growth startup with quickly expanding teams and aggressive revenue growth plans
• Experience in high growth /pre-IPO Technology companies is a plus.
• Promoting, maintaining and enhancing our cultural values of humility, passion, inclusion, and leadership
• Exhibiting a strong passion for learning our products and markets through in-house and external training

The anticipated salary range for this role based on location is $165,000- $190,000 plus company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.

Title: Senior Site Reliability Engineer

Department: Platform Engineering

Reports To: Senior Manager, Site Reliability and Platform

FLSA Status: Exempt

Location: Ireland (Remote)

Job Summary

We are seeking a Senior Site Reliability Engineer to join our Platform Engineering team. In this role, you will be instrumental in designing, deploying, and maintaining high-availability infrastructure  leveraging automation, infrastructure-as code, and advanced monitoring. You’ll partner closely with our application engineering teams to ensure our services meet the highest standards of reliability, performance, and security.

Key Responsibilities:

Senior SREs at Prove are responsible for driving 99.999% uptime for existing and developing products. Implementing, automating, and developing infrastructure are methods to these outcomes. Qualified candidates will be well versed in the difference between methods and ownership of outcomes and be able to demonstrate and document their previous relevant experience. 

Lead

• Contribute to infrastructure system design and application architecture within Platform Engineering and across engineering teams
• Develop and implement infrastructure-as-code standards using tools like Terraform and/or OpenTofu
• Act as a strong technical partner with our engineering teams
• Champion observability with product owners and engineering teams

Optimize

• Improve new and existing systems by increasing reliability, performance, and scalability
• Automate routine operational tasks to reduce toil and improve efficiency
• Ensure infrastructure security compliance and implement least-privilege access controls
• Enhance existing CI/CD pipelines and feedback loops for maximum reliability
• Enable auto-scaling infrastructure based on custom metrics for applications and critical observability infrastructure
  
  

Respond

• Participate in a 24/7 on-call rotation every 6-7 weeks, respond to our most critical alerts and resolve challenging events
• Conduct thorough post-incident reviews and implement preventative measures
• Use observability data to perform root cause analysis and identify system improvements

Required Qualifications

• 6+ years of experience in Site Reliability Engineering, Platform Engineering, or equivalent experience
• Software Engineering roles with a strong infrastructure, operations, and/or production engineering aspect also qualify.
• 2+ years of experience in technical project leadership
• Deep understanding of cloud platforms, preferably AWS
• Expert knowledge of observability platforms and practices (e.g., tracing, metrics, logging) with hands-on experience using tools like Prometheus, Grafana, Honeycomb and OpenTelemetry 
• Strong experience with Kubernetes, container orchestration and Gitops methodologies
• Experience with infrastructure-as-code tools (Terraform, Terragrunt, Spacelift, OpenTofu)
• Skilled proficiency in at least one programming language (Java, Go, Python)
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Preferred Qualifications

• Experience with distributed systems and microservice architectures
• Experience working in a high compliance environment
• Hand-on experience instrumenting code with OpenTelemetry
• Deep familiarity with service mesh technologies 
• Contributions to open-source projects
• Experience in the identity verification or financial technology industry
• Application development experience

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The anticipated salary range for this role is EUR 90,000 - 105,000 plus variable commission / company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.