Procare Solutions
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
Joining Procare Solutions isn’t just a job – it’s becoming part of a purpose-driven community dedicated to making a difference every day. Your growth, well-being and success matter as much as the impact we create together.
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Vice President, Information Security
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About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The VP Information Security is a senior leader responsible for establishing and executing Procare’s enterprise-wide information security strategy, program, and culture. Reporting to the CTO this role will serve as the company's top security leader — translating complex cyber risk into business language, protecting customer data, enabling compliant product growth, and building a world-class security organization.
This is an operationally engaged, high-visibility role that blends strategic vision with operational execution. The ideal candidate is a proven security leader who thrives in a fast-moving SaaS environment, understands how security is changing in an AI first world, and can operate confidently in the boardroom while remaining deeply trusted by engineering and product teams.
Procare's security organization protects 40,000+ childcare centers and millions of families who depend on our platform daily. Our program includes:
- Mature compliance posture: SOC 2 Type II certified across all products; PCI DSS v4.0.1 Level 1 Service Provider; TX-RAMP authorized
- Enterprise security tooling: CrowdStrike NextGen-SIEM, Contrast Security/Veracode for application security, Automox for patch management, Barracuda/Abnormal.ai for email security
- Proactive security culture: Monthly product security meetings, CSIRT incident response team, public trust center (SafeBase), quarterly Security Steering Committee with C-suite participation
- Parent company support: Member of Roper Technologies family with access to shared security resources, threat intelligence, and enterprise tooling
What you’ll do:
Security Strategy & Leadership
- • Define, own, and continuously evolve a multi-year enterprise security roadmap aligned to business
objectives, growth stage, and risk appetite - • Serve as the primary security advisor to the executive leadership team, present security posture, risk
metrics, and investment cases with clarity - Lead a high-performing security organization including Security Operations, GRC, AppSec, and Cloud
Security functions - • Champion a security-first culture across the company through education, executive sponsorship, and
accountability - • Translate technical risk into business impact using quantitative risk frameworks (e.g., FAIR) to influence
budget and strategic decisions - • Navigate Roper Technologies cybersecurity framework, maintaining compliance with mandatory
foundational controls and implementing selected optional controls to achieve maturity targets; serve as
primary security liaison to parent company - • Establish AI security governance program to evaluate, approve, and manage AI tool adoption across the
organization; implement controls for AI-specific risks including data leakage, prompt injection, and model
security - • Manage security across diverse product portfolio (5+ applications) with varying technology stacks,
customer bases, and compliance requirements; ensure consistent security standards while
accommodating product-specific needs - • Build and maintain executive cybersecurity dashboards providing real-time visibility into security posture,
risk metrics, and program progress for board, parent company, and executive leadership
Cloud & Product Security
- • Secure the company's SaaS platform and cloud environments (AWS/Azure/GCP) by driving secure SDLC,
vulnerability management, remediation SLAs, and penetration testing programs
• Partner with Product and Engineering leadership to embed security by design — shifting security left into
development workflows without impeding velocity
• Oversee Identity and Access Management (IAM), Zero Trust architecture, data encryption, and cloud
security posture management (CSPM/CNAPP)
• Define and maintain security standards for APIs, microservices, container security, and third-party
integrations
Governance, Risk & Compliance (GRC)
- Own and maintain the company's Information Security Management System (ISMS), risk register, and policy framework
- Lead and maintain Type II and PCI DSS v4.0.1 certifications; oversee ISO 27001, TX-RAMP, GDPR, CCPA, and other applicable regulatory frameworks
- Manage customer security questionnaires, enterprise security reviews, and security-related RFP/procurement processes in partnership with Sales and Legal
- Develop and enforce vendor and third-party risk management programs to minimize supply chain exposure
- Ensure compliance with applicable federal, state, and international data privacy and security regulations
- Manage state-specific compliance programs including TX-RAMP certification with quarterly vulnerability reporting and evidence submission requirements
- Implement and maintain customer trust center and security documentation portal to streamline enterprise security reviews and RFP processes
- Lead supply chain security and vendor breach response program; assess impact of third-party compromises and coordinate remediation across affected systems
- Ensure compliance with child data protection requirements and education sector-specific regulations; implement specialized controls for sensitive family and student information
Security Operations & Incident Response
- Lead a 24/7-capable security operations capability including SIEM, EDR, XDR, and threat intelligence platforms
- Own the cyber incident response program: detection, investigation, containment, communication, and post-incident review (PIR) processes
- Test business continuity and disaster recovery plans with cross-functional stakeholders
- Monitor emerging threat intelligence; proactively brief leadership on ransomware, social engineering, supply chain, and AI-driven threat vectors
- Lead Zero Trust architecture planning and implementation across corporate and product environments as multi-year strategic initiative: coordinate with infrastructure, network, and identity teams
Corporate Security & IT Risk Management
- Oversee corporate IT security including endpoint protection, patch management, and corporate network security controls
- Implement enterprise patch management programs using automated tools to ensure timely remediation of vulnerabilities across workstations and servers
- Direct Active Directory security assessments and identity hygiene programs across all domain instances
- Ensure MFA enforcement for all privileged accounts and coordinate rollout of authentication requirements for staff and customers
People & Organizational Leadership
- Recruit, develop, and retain a diverse security team including Security Engineers, Analysts, GRC Specialists, and an AppSec function
- Define team structure, career ladders, OKRs, and budget for the security organization
- Manage external security vendors, MSSPs, auditors, and counsel relationships
Our ideal candidate will have:
- 12+ years' of progressive experience in information security, with at least 4 years' in a CISO, Deputy CISO, or VP of Security role
- Proven track record leading security at a B2B SaaS or cloud-native technology company; experience scaling security programs from growth stage to enterprise maturity
- Deep expertise in cloud security architecture (AWS, Azure, and/or GCP), secure SDLC, and modern threat detection and response
- Hands-on leadership of SOC 2 Type II and PCI audits; direct experience with ISO 27001, GDPR, CCPA
- Demonstrated ability to communicate security risk to non-technical executives and board members; experience presenting to audit committees or governance boards
- Experience managing security through enterprise sales cycles including customer trust reviews, penetration test sharing, and security questionnaire programs
- Track record of building and scaling security teams from the ground up, including hiring, organizational design, and vendor management
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field required; Master's degree or MBA preferred
- One or more industry certifications strongly preferred: CISSP, CISM, CCSP, CISA, CRISC, CEH
- Executive presence with the ability to build trust at board level and peer-level across the C-suite
- Strong business acumen — understands how security decisions impact revenue, customer trust, and company valuation
- Exceptional communication skills: able to explain complex security concepts in plain language to diverse audiences
- Collaborative, low-ego leader who can influence without authority and build bridges between security, engineering, legal, and sales
- Resilient under pressure; sound judgment in high-stakes incident scenarios
- Skilled at managing competing priorities across multiple compliance programs, product teams, and parent company requirements; able to sequence initiatives and communicate trade-offs effectively
Security Technology Experience
Core Security Platforms:
- Cloud security: Wiz, Orca, Prisma Cloud, or equivalent CSPM/CNAPP solutions
- Endpoint/XDR: CrowdStrike, SentinelOne, Microsoft Defender, or equivalent
- SIEM/SOAR: CrowdStrike NextGen-SIEM, Splunk, Sumo Logic, or equivalent
- Identity/IAM: Okta, Auth0, Azure AD, or equivalent
Specialized Security Tools:
- Email security: Proofpoint, Mimecast, Abnormal.ai, or equivalent next-gen solutions
- Application security: Veracode, Checkmarx, Contrast Security, Snyk, or equivalent SAST/DAST platforms
- GRC/Compliance: Vanta, Drata, OneTrust, or equivalent automation platforms
- Trust & transparency: SafeBase, Whistic, or equivalent trust center solutions
- Patch management: Automox, Ivanti, or equivalent endpoint management platforms
Emerging Security Categories:
- AI security and governance tools (familiarity with landscape preferred)
- Zero Trust architecture frameworks and implementation tools
Physical Requirements:
- This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
- Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
- Use of computer, telephone, and other office equipment for the greater part of the workday
- Occasional travel may be required for this position
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
- Fast paced, high energy workplace environment in prime downtown location
- Regular company provided meals
Salary
$200,000 - $250,000/year DOE
Location
This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.
Ready to apply?
Apply to Procare Solutions
NetSuite Business Systems Engineer
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About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
We are seeking an experienced NetSuite Business Systems Engineer to join our Business Systems team. This role combines NetSuite platform engineering, integrations, and process automation to support and scale critical business operations. The ideal candidate brings strong NetSuite technical expertise along with systems thinking and cross-functional collaboration skills. This position plays a key role in optimizing NetSuite and connected SaaS platforms to improve efficiency, data quality, and operational performance. You will work closely with teams across Finance, Accounting, Product Management, IT, Payments, Account Management, Support, and Data Platform. Success in the role will be measured by the ongoing efficiency and productivity gains that you deliver as well as the product improvements that result from these efforts.
What you’ll do:
- Serve as a technical owner for NetSuite configuration, customization, and platform optimization in a team environment.
- Translate business requirements into technical design documents, including workflows, technical use cases, and data flow diagrams.
- Develop and maintain solutions using SuiteScript 2.x (Map/Reduce, Scheduled, User Event, Client, Restlet), SuiteFlow, SuiteTalk (REST/SOAP), and SDF.
- Build automation for billing, approvals, subscription management, and financial processes.
- Identify opportunities to apply AI and intelligent automation across NetSuite, billing, finance, and operational workflows.
- Configure, maintain, and optimize solutions across NetSuite modules including Order-to-Cash, Procure-to-Pay, AP Automation, and Inventory.
- Configure and manage custom records, workflows, roles, permissions, forms, saved searches, reports, dashboards and page layouts.
- Participate in user acceptance testing, code reviews and implement necessary adjustments.
- Create comprehensive technical requirements documentation and provide training to stakeholders.
- Troubleshoot and resolve technical issues related to NetSuite, including out-of-the-box functionality, system integrations, and customizations.
- Provide ongoing support for break-fix and optimization issues during production, monitor health of NetSuite and other 3rd party applications.
- Maintain application security controls, user/role management, and SOX-related deployment processes.
- Stay current with NetSuite releases and recommend improvements.
Our ideal candidate will have:
- Bachelor's degree or higher in Computer Science, or similar field
- 4+ years' in NetSuite development, administration, or platform engineering
- Experience with ZoneBilling (ZAB) subscription lifecycle management, including subscription creation, modification, and billing profiles
- Working knowledge of Advanced Revenue Management (ARM) for automated revenue recognition, including revenue arrangements
- Strong knowledge in JSON / XML data formats, REST and SOAP APIs, JavaScript, TypeScript and SuiteQL
- Strong proficiency in NetSuite development, including customizations, workflows, saved searches, SuiteScript and SuiteCloud Development Framework (SDF)
- Understanding of accounting principles (GAAP, ASC 606) and familiarity with SOX compliance controls —segregation of duties, change management, and audit trail requirements as they relate to NetSuite roles, permissions, and production deployments
- Strong knowledge of software development processes, including SDLC, Iterative and Agile methodologies
- Ability to establish and maintain effective relationships with other employees and contractors
- Comfortable working across Finance, Operations, System Platform and Business Systems teams
- Must be detail-oriented, maintaining multiple initiatives simultaneously and the ability to adapt to changing priorities
- Strong communication skills to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders
Physical Requirements:
- This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
- Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
- Use of computer, telephone, and other office equipment for the greater part of the workday
- Occasional travel may be required for this position
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
- Fast paced, high energy workplace environment in prime downtown location
- Regular company provided meals
Salary
$100,000 - $120,000/year DOE
Location
This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.
Ready to apply?
Apply to Procare Solutions
Business Systems Solution Owner
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About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
Procare Solutions is seeking an innovative Solution Owner to transform our Customer Service ecosystem by leveraging Salesforce Service Cloud, AI technologies, and advanced operational strategies. This role will be critical in optimizing our customer support infrastructure, driving operational efficiency, and enhancing customer experience across Customer Support, Customer Success, and Technical Operations teams.
What you’ll do:
Strategic Objectives
- Optimize Salesforce Service Cloud to enable world-class support experiences for customers and employees
- Integrate AI and automation to reduce response times and improve resolution rates
- Create scalable, intelligent support workflows that adapt to evolving customer needs
Salesforce Service Cloud Optimization
- Collaborate closely with Salesforce architects and engineering teams to develop and refine service cloud solutions
- Support the design of complex case management workflows through active participation and input
- Work with technical teams to define and prioritize user stories and requirements
- Contribute to Service Cloud integrations with critical support systems
- Adhere to and support agile development methodologies and sprint processes
AI and Automation Strategy
- Design and implement AI-powered support solutions
- Configure intelligent chatbots and virtual agents
Operational Efficiency
- Analyze support team performance metrics
- Identify and implement productivity improvements
- Design self-service portal enhancements
Cross-Functional Leadership
- Directly collaborate with Customer Success and Customer Support teams to understand operational challenges and technology needs
- Act as a key liaison between support teams and technical implementation groups
- Develop deep understanding of customer support workflows and pain points
- Translate operational insights into technical requirements and solution improvements
- Communicate complex technical concepts to non-technical stakeholders
- Represent customer support technology needs in strategic discussions
Our ideal candidate will have:
Technical Skills
- 5+ years' experience with Salesforce Service Cloud
- Advanced knowledge of service cloud configuration
- Hands-on experience with AI/automation tools
- Proficiency in low-code/no-code platforms
- Understanding of contact center technology ecosystems
- Experience with payments operations and payment processing systems
Soft Skills
- Exceptional problem-solving abilities
- Strong communication and storytelling skills
- Ability to translate business needs into technical solutions
- Collaborative and adaptable mindset
- Strategic and analytical thinking
Nice-to-Have Skills
- Salesforce Service Cloud certification
- Contact center implementation experience
- Machine learning / AI certification
- Experience with Zoom Contact Center
- Expertise in payment processing platforms and financial operations
Physical Requirements:
- This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
- Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
- Use of computer, telephone, and other office equipment for the greater part of the workday
- Occasional travel may be required for this position
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
- Fast paced, high energy workplace environment in prime downtown location
- Regular company provided meals
Salary
$132,000 - $145,000/year DOE
Location
This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.
Ready to apply?
Apply to Procare Solutions