We are looking for a proactive and customer-focused Claims agent to join our team. Acting as the first point of contact, you will manage a variety of claims including motor, accidental damage (AD), and cases involving third-party intervention.

This is a multiskilled role requiring strong judgement, empathy, and the ability to manage claims from first notification through to resolution. You will play a key role in delivering a high-quality customer experience while meeting performance and regulatory standards.

Key Responsibilities:

• Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood
• Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information
• Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout
• Identify and escalate high-value, complex, or sensitive claims to the appropriate teams
• Handle claims involving third parties, liaising with external insurers, suppliers, and stakeholders to progress cases efficiently
• Apply effective questioning techniques to identify potential fraud indicators and support decision-making
• Resolve customer complaints in line with internal processes and FCA requirements
• Maintain accurate records across all systems and ensure workloads are managed within agreed deadlines and quality standards
• Support continuous improvement by maintaining up-to-date knowledge of products, processes, and industry developments
• Communicate with customers across multiple channels including telephone, email, and written correspondence

About You:

• Strong communication and interpersonal skills, with the ability to handle complex and sensitive conversations
• Experience in claims handling, ideally across motor, AD, and/or third-party cases
• Ability to manage a varied workload and prioritise effectively in a fast-paced environment
• High attention to detail and strong organisational skills
• A team player who can also work independently with confidence
• Knowledge of insurance products and claims processes is desirable

What We Offer:

• Opportunity to develop within a multiskilled claims environment
• Ongoing training and development
• Supportive team culture

We’re looking for an Accounts and Credit Control agent to join our Credit Control team. This is a key role focused on managing customer accounts, supporting customers through payment journeys, and ensuring the accurate and timely recovery of outstanding balances.

You’ll be at the centre of customer financial interactions, balancing strong collections performance with genuine care and professionalism. This includes handling overdue accounts, payment arrangements, write-offs, cancellations, and NCD validation, while maintaining exceptional service standards.

What you’ll be doing

• Engage with customers both inbound and outbound regarding payments, balances, overdue accounts, and general queries with empathy and professionalism.
• Support with inbound calls from customers with general customer queries.
• Supporting customers with payment queries, balances, and financial difficulty in a fair and empathetic way
• Handling inbound calls from customers, supporting with general queries.
• Negotiating sustainable repayment solutions that work for both the customer and the business
• Processing account adjustments, write-offs, cancellations, and maintaining accurate records
• Ensuring compliance with FCA regulations, internal policies, and agreed SLAs
• Meeting individual targets across productivity, quality, and service
• Building strong relationships with customers, insurers, and internal teams
• Handling disputes and complaints with professionalism and sound judgement
• Supporting continuous improvement in processes and customer experience

What we’re looking for

• Strong communication skills with confidence handling customer conversations
• A customer-first mindset with the ability to balance empathy and commercial outcomes
• Experience in a call centre, credit control, or financial services environment (insurance experience desirable)
• Good negotiation and problem-solving skills
• High attention to detail and accuracy when working with financial data
• Ability to stay organised and perform in a fast-paced environment
• Resilience when dealing with challenging conversations
• A team player who contributes positively to a supportive working culture

Why this role?

This is a chance to develop your expertise in credit control within a high-performing team that genuinely values customer experience. You’ll play a vital role in protecting business performance while helping customers find fair and manageable solutions.

If you’re someone who can combine empathy with accountability, and structure with flexibility, this role gives you the platform to grow and make a real impact.

We’re proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.

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