About Us:

Pipe17 is a leading provider of e-commerce integration solutions, dedicated to simplifying and optimizing the supply chain for businesses of all sizes. Our innovative platform empowers clients to seamlessly connect their systems and processes, driving efficiency and growth in the dynamic world of online commerce.

Job Description:

We are seeking a talented and experienced API/EDI Backend Developer located in LatAm or Europe to join our growing team at Pipe17. As an integral member of our development team, you will be responsible for designing, implementing, and maintaining API and Electronic Data Interchange (EDI) and Business-to-Business (B2B) platform integrations.

AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Responsibilities:

• Design, develop, and implement API/EDI B2B integrations into the Pipe17 platform to enable Pipe17 customers to transact with retailers and logistics providers via API/EDI  
• Collaborate closely with internal stakeholders, and cross-functional teams to gather requirements and ensure successful delivery of Pipe17 API/EDI/B2B Roadmap 
• Configure and customize API?EDI mappings, transformations, and workflows to facilitate seamless data exchange between trading partners and Pipe17 systems
• Perform testing, troubleshooting, and debugging of EDI/B2B processes to ensure accuracy, reliability, and compliance with industry standards.
• Provide ongoing support and maintenance for existing API/EDI/B2B integrations, including monitoring performance, addressing issues, and implementing enhancements.
• Stay abreast of emerging technologies, industry trends, and best practices in APIEDI/B2B development to drive continuous improvement and innovation within the organization.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in API Platform development and bonus EDI/B2B development, including hands-on experience with EDI standards (e.g., ANSI X12, EDIFACT) and protocols (AS2, FTP, SFTP).
• Bonus for backend/platform experience on EDI onboarding using ANSI 12 or X12 EDI messaging for the following streams:
• 810 Invoice (outbound)
• 850 - Purchase Order - (Sales Order)
• 855 - Purchase Order Acknowledgement
• 856 (ASN) outbound
• 997 Functional Acknowledgment
• 820 Payment remittance (inbound)
• Proven experience with HTML, CSS, Node.js and Javascript - Typescript experience is a plus
• Must have experience in developing custom scripts and automation tools for EDI/B2B integration.
• Solid understanding of B2B communication protocols, data formats (XML, JSON), and data mapping/transformation techniques.
• Experience working with EDI translation software (e.g., Gentran, Sterling B2B Integrator) and EDI VANs (Value-Added Networks).
• Experience working with protocols, e.g. EDIFACT, X12, etc
• Excellent problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, collaborative environment.
• Strong communication and interpersonal skills, with the ability to interact with clients, vendors, and internal teams to gather requirements, convey technical concepts, and provide support.

Preferred Qualifications:

• Certification in EDI/B2B integration (e.g., Certified EDI Professional) is a plus.
• Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and cloud-based integration tools (e.g., MuleSoft, Dell Boomi) is desirable.
• Knowledge of ecommerce is a must and supply chain management, logistics, and retail industry processes, advantageous.

Sales Engineer (SE)

Pipe17 is looking for a versatile Sales Engineer to partner closely with our Account Executives and help drive complex deals to success. This role blends technical problem-solving, customer-facing presentations, and deal strategy, with a mix of:

• Hacker (30%)  Solve complex technical challenges and architect solutions that meet customer needs.
• Presenter (30%)  Build and deliver demos, slides, and technical storytelling that impress and educate.
• Process (10%)  Support technical RFPs, security questionnaires, architecture diagrams, and discovery work.
• Diplomat (30%)  Build relationships with technical decision-makers, navigate large organizations, and influence without performing AE responsibilities.

Responsibilities:

1. Drive the technical sales cycle, co-owning deal strategy with the AE 50/50.
2. Experience selling to enterprise customers and ability to sell to the business and technology leadership team.
3. Ability to lead discovery sessions to vet out customers’ problems and associated business value with solving those use cases.
4. Knowledge of the commerce ecosystem: Omni-channel commerce and the technology ecosystem that supports it.
5. Strong communication skills including understanding highly complex technology and translate technology discussion into business outcomes for the stakeholders

Who You Are:

• Experienced in enterprise architectures (ERPs like SAP, iPaaS, APIs, EDI) and order management systems, or commerce systems, selling channels, NetSuite, and integrations.
• Able to balance hands-on technical work, presentations, and process deliverables.
• Comfortable navigating complex organizations and influencing decision-makers.
• Collaborative, strategic, and curious. Ready to partner with AEs to win deals while keeping the customer confident in Pipe17’s solutions.

Why This Role Matters:
We’re building a team of SEs who can solve hard technical problems, tell compelling stories, and guide customers through complex buying/decision-making journeys to ensure that Pipe17 continues to win enterprise deals efficiently and effectively.

THE OPPORTUNITY

Pipe17 is the modern commerce operations platform connecting orders, inventory, and fulfillment across every channel and 3PL. We're at an inflection point — demand is outpacing our current sales capacity and we're building the team to match. This AE role is for a closer who can handle both inbound pipeline and self-generated outbound, selling into ops and supply chain leaders at mid-market and enterprise merchants who are scaling past what their current stack can handle.

WHAT YOU'LL DO

• Own the full sales cycle — discovery through close — for mid-market and enterprise new logo accounts.
• Run a balanced inbound/outbound motion: work qualified pipeline from marketing and SDRs while independently generating outbound in your territory.
• Sell into operations, supply chain, and ecommerce leadership with a value-based approach — lead with pain and quantified impact, not features.
• Multi-thread across stakeholders: champion, economic buyer, technical evaluator, and executive sponsor.
• Accurately forecast your pipeline and maintain clean CRM hygiene throughout every stage.
• Partner with Solutions Engineering on technical discovery and custom demos for complex deals.
• Bring structured thinking to deal strategy — using MEDDIC or equivalent to qualify and advance opportunities.

MUST-HAVE QUALIFICATIONS

✓ 7+ years of AE closing experience in a SaaS or software platform environment (not services or implementation).

✓ Demonstrated experience selling to operations, supply chain, or ecommerce buyers — not just marketing or IT.

✓ Fluency in value-based selling — you lead with business impact and quantified pain, not demos or feature lists.

✓ Track record at early-stage or growth-stage companies where process was limited and you had to build your own motion.

✓ Proven ability to close $50K–$500K+ ACV deals with multi-stakeholder buying processes.

✓ Experience in at least one of: OMS/order management, feed management/syndication, 3PL/fulfillment, and commerce.

✓ Experience working with Partner ecosystem to generate pipeline

✓ Ability to use AI to help do your job more efficiently and improve your sales skills & process

STRONG DIFFERENTIATORS

• Named methodology fluency: VBS, MEDDIC, MEDDPICC, Challenger, or equivalent.
• Background at a commerce ecosystem company.
• Experience selling an OMS or integration platform to 3PL, brand, or marketplace operators.
• Existing network of merchant, agency, or 3PL relationships in the Shopify ecosystem.
• History of winning competitive displacement deals — not just greenfield.

Account Executive – Hunter (Outbound)

Location: Remote (US)

Department: Sales

Reports to: chief sales officer 

Here’s the deal.

There’s no inbound pipeline waiting for you. No partner leads getting handed over. No BDR team filling your calendar with warm meetings. You won’t inherit a territory full of existing accounts and ride renewals to quota.

This is a pure outbound hunting role. You find the accounts. You open the doors. You build the pipeline from nothing - and you close it.

If that sounds exhausting, this isn’t your job. If it sounds like exactly what you’ve been looking for - keep reading.

Why This Role Exists

Commerce platforms have dramatically simplified selling. Shopify, in particular, has become the default storefront for brands at scale. The problem is that everything after the buy button - order routing, inventory orchestration, fulfillment execution, exception handling across channels and partners - is still a mess. Most brands are running on a fragile patchwork of middleware, custom integrations, manual spreadsheets, and legacy OMS platforms that were never designed for modern omnichannel complexity.

That’s exactly what Pipe17 solves.

Pipe17 is the AI-native Enterprise Order Operations Platform. We replace the entire stack of iPaaS + OMS with a single unified operational layer that manages orders, inventory, products, fulfillment, and exceptions in one place. 300+ managed connectors. AI-powered workflows. Go-live in weeks, not quarters. No developer dependency. No systems integrator required.

Every brand replatforming onto Shopify needs to solve what happens after checkout. Every brand scaling into new channels, adding 3PLs, expanding into marketplaces, or onboarding retail trading partners hits the same wall - their post-purchase operations can’t keep up. Pipe17 is the answer to that problem, and right now the vast, vast majority of these brands don’t know we exist.

Brands like Estée Lauder, Allbirds, e.l.f. Beauty, Made In Cookware, Olly, Wyze, Dude Wipes, and Black Rifle Coffee Company already run their post-checkout operations on Pipe17. TikTok Shop named us “Best Enterprise Integration.” We’re defining a new category - Order Operations - and we’re looking for someone to go take the market.

This is a business-building role inside a category-defining company. You’re not joining a mature sales org. You’re helping build one.

What You’ll Do

Build Your Own Pipeline - From Scratch

• Identify and research high-value target accounts - omnichannel brands replatforming onto Shopify, scaling into new channels, or drowning in post-checkout complexity across multiple 3PLs, marketplaces, and trading partners
• Develop creative, multi-channel outbound strategies. Cold calls, targeted emails, LinkedIn, events, industry communities - whatever works. You’ll figure it out because that’s what you do
• Map accounts and find the right buyers - VP of Operations, VP of Ecommerce, VP of Supply Chain, CTO, CFO - and get meetings that nobody else can get

Run a Full-Cycle Sales Process

• Own the deal from first touch to closed-won
• Partner with Sales Engineering to run discovery and demos that show prospects how Pipe17 replaces their entire iPaaS + OMS stack with one platform
• Work complex buying committees across Operations, IT, and Finance - and build business cases that make the ROI obvious (our customers are seeing 85% operational cost reduction and 99% fewer fulfillment errors)
• Sell the vision of Order Operations as a category - not just a product swap, but a fundamentally different approach to running post-checkout commerce

Be a Creative Business Builder

• Bring ideas to the table. If a vertical is underserved, tell us - then go after it. If a new outreach angle is working, share the playbook. If an event or community is full of our ICP, show up
• Identify patterns in the market - replatforming waves, Shopify migrations, brands outgrowing their middleware - and turn those patterns into pipeline
• Work with Marketing and Partnerships to amplify what’s working in the field, and provide real-time market intelligence back to Product and Leadership

Quota and Comp - Let’s Be Honest About It

Your quota is deliberately lower than a typical AE carrying a mixed inbound/outbound book. We’re not going to pretend that building pipeline from zero and closing it is the same workload as qualifying warm leads. It’s dramatically harder. We know that.

Our expectations for what you build, however, are through the roof. We’re measuring you on more than bookings. We’re looking at accounts opened, pipeline created, deal velocity, competitive wins, and the kind of strategic territory development that compounds over quarters.

The comp plan is built to reward hunting. The accelerators reflect that this is the hardest job in sales. The right person in this seat will out-earn most AEs at companies twice our size.

Who You Are

• 5–10+ years in B2B SaaS sales with a track record of outbound-sourced pipeline and closed revenue. You’ve hunted before. You have the scars and the wins to prove it
• A self-starter in the truest sense. You don’t wait for playbooks. You write them. You don’t need leads. You create them. Monday morning, you know exactly what you’re doing because you planned it yourself
• Creative and resourceful. You find ways in. Warm intros through your network, clever sequences that actually get replies, event plays, partnership angles - you’ve done it all and you’ll do more here
• Comfortable selling into complex organizations. Multi-threaded deals with VP and C-level buyers across Operations, IT, and Finance are your natural habitat
• A student of commerce. You understand the post-checkout problem. You know what happens when brands scale channels without operational infrastructure. You can talk to a VP of Operations about order routing logic and to a CFO about total cost of ownership
• Hungry. Not hungry because you have to be - hungry because you want to be. You’re energized by the challenge of building something from nothing

Nice to Have

• Experience selling into commerce operations - OMS, ERP, order management, fulfillment, or supply chain software
• Familiarity with the Shopify ecosystem and the challenges brands face when replatforming or scaling on Shopify
• Understanding of NetSuite, iPaaS, EDI, or the middleware landscape that Pipe17 replaces
• Experience at a Series A–C stage company where you had to build, not just execute
• A network of contacts in ecommerce operations, retail technology, or supply chain

Why the Right Person Will Love This

• A massive market in motion. Thousands of brands are replatforming onto Shopify right now. Every single one of them needs to solve post-checkout operations. The timing for this role is ridiculously good
• A product that sells. When prospects see Pipe17 replace their entire stack of middleware, custom integrations, and legacy OMS with one platform - and go live in weeks instead of quarters - they get it. The problem is real, the pain is acute, and the ROI is obvious. Your job is to get in the room
• Category creation. We’re defining “Order Operations” as a category. You won’t be selling into a crowded market with 15 competitors running the same playbook. You’ll be educating buyers and owning the narrative
• An incredible customer roster. Estée Lauder, Allbirds, e.l.f. Beauty, Made In Cookware, Black Rifle Coffee Company, Wyze, Dude Wipes - these are the reference accounts you’ll be selling alongside. The social proof is already there
• Direct access to leadership. You’ll work directly with the CEO and founding team. Your feedback shapes strategy. Your wins shape the company
• A comp plan designed for hunters. Lower base-to-quota ratio, higher accelerators, and real upside for the person who proves this motion works. If you’re the one who cracks it, you’ll be building a team under you

This Role Is Not For You If…

• You need inbound leads to hit quota
• You’d rather follow a playbook than build one
• You think outbound is “just cold calling”
• You want a predictable, low-effort path to OTE
• You’d rather manage a book of existing accounts than open new ones

This position

Technical Support is involved in post-sales support work, taking ownership of the customer’s requirements and problems from start to finish to ensure that customers’ issues are handled in a timely and satisfactory manner.  A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team.

AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

About You

You’re empathetic. You’ll be working directly with customers using our services as well as developers who are building on our platform as they overcome problems. You’re able to put yourself in their shoes. 

You love figuring things out. You enjoy being presented with situations that don't have an immediately obvious answer and relish finding the solution. You are excited, not intimidated, by problems you don't know the answer to. You love applying the things you have learned to unfamiliar situations in order to see the deeper patterns that connect seemingly disparate issues.

You love variety. You would enjoy a multifaceted role that interacts with a wide variety of people, topics, and issues. The idea of seeing something new and different every day is invigorating. You are able to learn and act quickly to keep up with rapidly changing and sometimes unfamiliar situations.

You’re an excellent written communicator. We have a distributed team, and writing is our primary means of communication at Pipe17 and to our end users. You have a very strong command of written English and your writing is concise but effective.

You’re solid at time management. You can balance a variety of projects and responsibilities without getting overwhelmed. As a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.

You have experience within the ecommerce space: Shopify, BigCommerce, WooCommerce, Wix, Squarespace, eBay, Walmart,  Wayfair, Target, Overstock etc.; and B2B sales platforms, point-of-sale systems and ERPs like NetSuite, 3PLs / warehouse management systems, CartRover; order and inventory management systems such as Stitch labs, Brightpearl, Cin7; and SaaS connectivity solutions such as Del Boomi, Workato, Zapier etc.

Responsibilities

• Perform troubleshooting and provide development assistance to Pipe17 customers 
• Serve as a point of internal escalation on technical issues within the Support org
• Perform check of escalated issues found by internal team members prior to advancing through proper channels
• Create and improve documentation to help users and partners help themselves
• Employ your problem solving skills to triage and fix bugs on our platform
• Improve the quality and efficiency of the solutions we deliver to our customers
• Find other opportunities to move the team, the org, and the company forward, such as contributing to building and maintaining internal tools, code review, mentoring
• Some on call responsibilities weekdays after hours and some weekends 
• 4+ hours overlap with PST time zone if remote 

Basic Qualifications

• English language proficiency: native or fluent
• 2+ years of SaaS troubleshooting experience in a Technical Support capacity as Tier 2 customer support, with one year as a Software Test Engineer
• Understanding of APIs and integration technologies used to create Pipe17 integrations
• Proficient in analyzing log files and standard debugging concepts using tools like Datadog and Postman
• Demonstrated ability to troubleshoot and triage complex, code-related technical issues
• Basic experience in troubleshooting performance & network related issues
• Soft skills to interact with customers over phone, email, Zoom

Preferred Qualifications

• Bachelor of Science degree in Engineering or technical field desirable 
• Experience using Shopify or another ecommerce platform and / or  an automation tool such as Zapier, Workato, Boomi, IFTTT or similar  
• Experience with creating technical articles
• Experience using GitHub to host code samples

Location: LATAM

This position

ERP Solution Consultants, Implementation at Pipe17, working with our US-based customers, are involved in pre-sales, and actively taking ownership of the customer onboarding, and post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. Pre-sales can involve requirements gathering and demos and on-boarding is one part project manager and one part implementation lead. Onboarding is the process of working with the customer and managing their migration to and adoption of the Pipe17 platform. Post-sales involves technical support and customizations and upselling additional functionality over time.

AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

About You

You’re empathetic. You’ll be working directly with customers using our services as they encounter and overcome problems. You’re able to put yourself in their shoes and help point them in the right direction.

You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal)

You like variety and enjoy multifaceted roles. As a part of a distributed team, you excel with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact and build processes that’ll make your job more efficient over time.

You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.

Responsibilities

• “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
• Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
• Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
• Translate business requirements into product use cases or technical requirements
• Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org
• Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
• Coach and educate customers to improve adoption of Pipe17
• Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
• Create and improve documentation to help customers and partners help themselves
• Document onboarding steps for future reference and to transition to other teams as needed

Skills and Experience

• Minimum of 4 years experience in the software/tech industry
• Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP
• Understand integrations (using REST APIs) with cloud systems
• Experience with configuring SAAS products
• Ecommerce experience highly desired
• Mid-market focus on customers
• Analytical, problem-solving, and troubleshooting skills
• Solid project management and customer management skills
• Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc.
• Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)

This position

As a Solutions Architect at Pipe17, you will be responsible for designing and delivering tailored solutions to meet the unique needs of our customers. This customer-facing role requires not only deep technical expertise but also exceptional communication skills. You will collaborate directly with clients to understand their business challenges, present effective solutions, and guide them through the implementation process. Clear, concise, and persuasive communication is essential as you will be the key point of contact for customers throughout their journey, ensuring alignment between their requirements and our solutions.

The Technical Integrations Specialist (Solution Architect) is responsible for onboarding new customers. This includes understanding customer’s use cases, configuring Pipe17 to facilitate data transfer, and ensuring smooth integration of sales channels, ERPs, WMS and 3PLs. It is important to have a deep understanding of the e-commerce business, proficiency in ERPs like Acumatica, technical knowledge in APIs and JavaScript is desirable, and the ability to work with AI and interpret logs.

You will play a pivotal role in eliminating fragmented channels, manual processes, and operational blind spots that cost businesses time, money, and customers. You will ensure seamless integration of selling channels, fulfillment services, and core business applications to maintain the efficient flow of orders and inventory. This role allows you to focus on helping our customers grow their businesses without the need to solve technology problems.

AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

About You

You’re empathetic. You’ll be working directly with customers using our services as they encounter and overcome problems. You’re able to put yourself in their shoes and help point them in the right direction.

You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal)

You like variety and enjoy multifaceted roles. As a part of a distributed team, you excel with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact and build processes that’ll make your job more efficient over time.

You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.

Responsibilities

• “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
• Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
• Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
• Translate business requirements into product use cases or technical requirements
• Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org
• Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
• Coach and educate customers to improve adoption of Pipe17
• Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
• Create and improve documentation to help customers and partners help themselves
• Document onboarding steps for future reference and to transition to other teams as needed

Skills and Experience

• Skills

  • E-commerce Knowledge
  • Familiarity with vendors, tech stack, typical use cases, merchant activities, sales channels, fulfillment channels, and information flow between them (orders, shipping requests, fulfillment notices, etc.).
  • ERP Proficiency
  • Expertise in configuration, customization, and integrations.
  • API Utilization
  • Ability to work with APIs for data integration.
  • Knowledge of JSON and basic programming in JavaScript (ability to read and understand code).
  • JavaScript Knowledge
  • Basic to intermediate skills for customization.
  • AI Tools Experience (BONUS)
  • Familiarity with AI tools is desirable.
  • System Logs Interpretation
  • Ability to read and interpret system logs for issue diagnosis.
  • Problem-Solving Skills
  • Strong problem-solving abilities.
  • Communication Skills
  • Excellent verbal and written communication.
  • Project Management
  • Ability to manage multiple projects and tasks simultaneously in a fast-paced environment.

Company Overview:

At Pipe17, we are revolutionizing e-commerce integration, empowering businesses to seamlessly connect their systems and processes to optimize efficiency and enhance the entire supply chain. Our cutting-edge platform simplifies data exchange, accelerates order fulfillment, and ensures real-time visibility, enabling businesses to scale with ease.

Position Overview:

We are seeking a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for defining and implementing the end-to-end onboarding process for our customers utilizing Electronic Data Interchange (EDI) solutions. This role requires a strong understanding of EDI processes, strong project management and multi-tasking skills, and a passion for driving customer success.

AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Note: Pipe17 is currently focusing on X12 EDI capabilities to integrate with North America Retail trading partners to take orders (both drop-ship and bulk orders into DCs) and connecting those orders to backend systems (ERPs, Fulfillment providers, etc). Key EDI documents we support are 850, 855, 856, 810, 846

Key Responsibilities:

• Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process..
• Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements.
• Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding.
• Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions.
• Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers.
• Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed.
• Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry.
• Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.
• Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions.
• Experience working with cross-functional teams and collaborating effectively to drive customer success.
• Knowledge of integration technologies is a plus.
• Strong analytical skills and attention to detail.

If you are passionate about customer success and have a strong background in EDI implementation and management, we encourage you to apply for this exciting opportunity to join our growing team at Pipe17.

ABM & Field Marketing Manager

Location: Remote (US)
Department: Marketing
Reports to: VP of Marketing

About Pipe17

Pipe17 is the AI-Native Order Operations Platform that helps brands, retailers, and logistics partners connect, automate, and scale their commerce ecosystems. We work with fast-growing, complex commerce organizations that need real-time visibility and orchestration across channels, partners, and systems.

The Role

Pipe17 is hiring an ABM and Field Marketing Manager to own and scale our field, event, partner, and experience with executing ABM programs. This role is highly cross-functional and revenue-focused. You’ll work closely with Sales, Partnerships, and Product Marketing to drive pipeline, accelerate deals, and deepen strategic account engagement.

This is a hands-on role for a builder who enjoys turning strategy into execution and measuring impact all the way through the funnel.

What You’ll Do

Account-Based Marketing (ABM)

• Partner with Sales to design and execute 1:many and 1:few ABM programs targeting priority accounts
• Create personalized, multi-touch campaigns across events, content, direct mail, and digital
• Support account expansion and deal acceleration through tailored field and ABM initiatives

Field & Event Marketing

• Own end-to-end planning and execution of field marketing programs, including trade shows, hosted events, executive dinners, roadshows, and virtual events
• Develop regional and vertical-specific programs aligned to sales priorities
• Manage event logistics, vendors, budgets, and post-event follow-up
• Measure event ROI and influence on pipeline and revenue

Partner Marketing

• Own co-marketing programs with Pipe17 partners, including joint events, webinars, sponsorships, and campaigns
• Coordinate messaging, execution, and lead sharing with partner teams
• Support partner-led pipeline generation and field enablement

Cross-Functional Collaboration

• Work closely with Sales, Partnerships, Product Marketing, and RevOps to align programs with go-to-market strategy
• Ensure consistent messaging and positioning across all field and partner activities
• Provide feedback from the field to inform product and messaging decisions

Reporting & Optimization

• Track program performance, pipeline impact, and ROI
• Build clear reporting for leadership on what’s working and where to invest
• Continuously test, optimize, and scale successful programs

What We’re Looking For

• 4–7 years of experience in B2B/ABM & field marketing, event marketing, or demand generation (SaaS preferred)
• Proven experience owning events and field programs from strategy through execution
• Strong understanding of ABM principles and hands-on experience running ABM campaigns
• Experience working closely with Sales and Partnerships to drive pipeline
• Highly organized, detail-oriented, and comfortable managing multiple programs at once
• Data-driven mindset with the ability to measure and communicate impact
  Willingness to travel for events (approximately 20–30%)

Nice to Have

• Experience marketing to commerce, retail, logistics, or supply chain audiences
• Experience with marketing automation, CRM, and ABM tools
• Startup or high-growth company experience

About the Role

We are hiring a Customer Success Manager to own a portfolio of customers end-to-end, including retention, renewals, account growth, and day-to-day customer management. This person will serve as the primary post-sale point of contact, ensuring customers are supported, successful, and consistently seeing value.

This role blends commercial ownership across renewals and expansion with hands-on customer success execution, including enablement, adoption, issue triage, and relationship management. The ideal candidate has strong commerce and operations understanding and can credibly work with teams across ecommerce operations, finance, and systems.

What You’ll Do

Own retention and renewals

• Lead renewal timelines and renewal conversations, ensuring on-time execution
• Maintain accurate renewal forecasts and risk tracking across your book of business
• Identify churn risk early and coordinate mitigation plans across internal teams

Drive expansion revenue

• Identify and execute expansion opportunities such as additional channels, volume tiers, new workflows, and multi-year agreements
• Lead QBRs and account planning sessions tied to customer goals and outcomes
• Build close plans and coordinate internal resources to support upsell and cross-sell motions

Own the customer relationship

• Act as the main customer point of contact and manage communication, expectations, and timelines
• Guide onboarding and ongoing enablement, especially around workflows and operational change
• Ensure customers adopt the product and realize measurable business outcomes
• Create clear success plans tied to how ecommerce teams operate and scale

Commerce-aware support and escalation management

• Triage customer issues and coordinate with Support, Product, and Engineering to drive resolution
• Own customer communication during escalations with clear status updates and expectation-setting
• Bring structure to customer pain points by identifying root causes and preventing repeat issues

Operate your book of business

• Keep CRM data clean, including account notes, renewal dates, customer health, stakeholders, and activity
• Build lightweight reporting on retention, expansion pipeline, risks, and account sentiment
• Improve the post-sale motion by creating reusable templates, playbooks, and workflows

Commerce Expertise We’re Looking For

You do not need to have been an operator, but you should understand:

• Ecommerce order-to-cash basics, including orders, payments, refunds, tax, and settlement
• Fulfillment and logistics fundamentals, including 3PLs, warehouses, shipping SLAs, and exceptions
• Inventory and returns workflows, including RMAs, restocking, and exchanges
• Channel ecosystem knowledge across Shopify, Amazon, marketplaces, retail, and EDI
• What breaks operationally when brands scale fast or add new channels

What Success Looks Like

In the first 90 days, you will:

• Build strong relationships quickly and become the trusted owner for key accounts
• Establish renewal rigor through timelines, forecasting, risk tracking, and execution
• Improve customer experience through faster response, clearer ownership, and better follow-through
• Proactively surface growth opportunities based on customer commerce goals and pain points
• Reduce reactive fire drills by creating structure around recurring issues

Qualifications

Must-have

• 3 to 8 years experience owning a book of business in Account Management, Customer Success, or post-sale ownership roles
• Strong customer-facing skills including structured communication and credibility with stakeholders
• Communications playbook for onboarding, account management and renewals/upsells
• Comfort owning revenue outcomes including renewals, negotiation, and expansion motions
• Commerce fluency and understanding of ecommerce operations and systems
• Strong organization and execution skills with the ability to manage multiple accounts effectively
• Strong cross-functional collaboration skills

Nice-to-have

• Experience working with ecommerce brands, 3PLs, OMS or WMS tools, marketplaces, or integrations
• Familiarity with platforms like Shopify, NetSuite, and Amazon
• Experience in B2B SaaS with operational workflows and complex implementations
• Experience handling escalations and translating between customers and technical teams

Traits That Win in This Role

• Revenue and retention mindset with strong ownership
• Commerce-first problem solving and the ability to speak the customer’s language
• Calm and clear communication under pressure
• Strong follow-through and accountability
• Proactive instincts that surface risk early and drive resolution

Job Title: Junior Tools Engineer

Location: On Site · Seattle
Department: Engineering

About Pipe17

Pipe17 connects commerce businesses' selling channels, fulfillment providers, and back-office systems into one automated, reliable flow. We're solving the "post-order chaos" that happens when e-commerce platforms, ERPs, and 3PLs don't talk to each other.

Our AI-native cloud platform orchestrates orders, inventory, and shipments between systems like Shopify, Amazon, NetSuite, and ShipStation – powered by modern APIs, event-driven microservices, and intuitive web dashboards.

We’re growing fast, and we’re looking for a Junior System Engineer who is passionate about building tools, integrating APIs, and leveraging modern AI tooling to improve developer and business productivity. 

We’re looking for someone who’s AI-curious and eager to learn - if you’re excited by new tools and want a place to grow your skills while shipping real impact, you’ll thrive here.

Interview Note: You'll be screen sharing, using AI tool of your choice, and then you'll be programming together as a part of the process!

We can provide you an Anthropic API key to use during the interview if you don't want to use your own. This can be used for Claude Code, Cursor, and other tools.

What You’ll Do

As a Junior System Engineer, you will:

• Design, build, and maintain internal tools and automation scripts using JavaScript / TypeScript.
• Develop lightweight APIs, CLI tools, and web utilities to enhance developer productivity and system reliability.
• Implement and manage API integrations between internal systems and external services (e.g., GitHub, Jira, HubSpot, NetSuite, or internal APIs).
• Experiment with and build AI-powered developer tools and automations using ChatGPT, Claude Code, and other LLM APIs.
• Collaborate with infrastructure and product engineering teams to streamline developer workflows, deployments, and monitoring.
• Troubleshoot system and integration issues, ensuring smooth operation across environments.
• Write clear documentation and onboard teammates to the tools you create.
• Participate in design reviews, daily stand-ups, and sprint planning with cross-functional teams.
• Contribute to unit and integration testing for tools and APIs.

What You’ll Learn

Hands-on experience with:

• Node.js / TypeScript for automation, APIs, and internal developer tooling.
• REST / GraphQL APIs for integrations and data synchronization.
• AI tooling and automation using ChatGPT, Claude, and other LLM-based systems.
• Infrastructure scripting and configuration (AWS, Terraform, Docker).
• Authentication and authorization flows (OAuth2, API keys, JWT).
• CI/CD automation with GitHub Actions or similar pipelines.
• Cloud deployments (AWS Lambda, ECS, or similar containerized services).
• Observability and monitoring (CloudWatch, Datadog, Grafana).
• Secure coding and SOC 2-aligned development practices.

Requirements

Minimum Qualifications

• 0–2 years of experience in software or system engineering.
• Fluency in JavaScript / TypeScript.
• Experience building tools or automation scripts for personal or team use.
• Experience integrating APIs (REST, GraphQL, or webhooks).
• Familiarity with AI developer tools such as ChatGPT, Claude Code, GitHub Copilot, or Replit Ghostwriter.
• Familiarity with Git, CI/CD pipelines, and cloud platforms (AWS or similar).
• Curiosity about automation, integration, and AI-driven developer productivity.
• Strong problem-solving and communication skills.

Nice-to-Haves

• Experience with SQL / NoSQL databases.
• Familiarity with containerization (Docker) or serverless platforms.
• Exposure to scripting in Python or Bash.
• Understanding of cloud cost optimization and monitoring tools.
• Interest in e-commerce or logistics tech.

Why It Matters

Pipe17 powers the flow of customer orders and shipments for some of the fastest-growing and best-known brands in e-commerce. As part of the engineering team, you’ll build the tools and systems that make our developers faster, our platform more resilient, and our customers happier.

You’ll learn how scalable SaaS infrastructure and integration systems operate in production, and how AI-assisted automation can dramatically improve developer and business productivity.

What We Offer

• Competitive entry-level salary and benefits.
• Mentorship from senior engineers and architects.
• Exposure to real production SaaS environments.
• Flexible, remote-friendly culture.
• Clear path to mid-level roles in Systems, DevOps, or AI + Integrations Engineering.
  
  

How We Work

We value clarity, curiosity, and ownership. You’ll join a small, agile engineering team where your work ships weekly and directly impacts our platform and internal operations. At Pipe17, we encourage engineers who ask why, challenge assumptions, and love to automate solutions to messy problems.