What you’ll do

Pindrop is seeking a Sr. Manager HR Technology & Automation to play a critical role in scaling the infrastructure that supports our global workforce. Reporting to the Senior Director, People Operations, this role serves a key operational leader responsible for the systems, processes, and workflows that power the employee lifecycle.  

This role is ideal for a systems-minded operator who thrives on building scalable, efficient, and high-quality processes. You will own HR technology (UKG Ready), process design, and operational governance - ensuring People Operations runs with accuracy, consistency, and discipline. It will partner closely with Finance, IT, Security, Legal, and functional leaders to ensure People Operations runs smoothly, efficiently, and without error.

You will operate as the right hand to the Senior Director, People Operations, helping translate strategy into operational discipline while ensuring the highest standards of accuracy, automation, and process integrity.

Own HR Technology & Automation (Primary Ownership)

• Serve as the primary owner and subject matter expert for UKG Ready

• Manage system configuration, workflows, and ongoing optimization

• Drive automation across the employee lifecycle to improve efficiency and accuracy

• Partner with IT and Security on integrations, system governance, and access controls

• Ensure data integrity, reporting accuracy, and scalable system design

• Build and maintain dashboards and reporting for People Operations and Leadership

• Establish system standards, governance and best practices across the team

• Partner with vendors and internal teams to continuously improve HR technology capabilities

Design & Govern Employee Lifecycle Processes 

• Own the design, standardization, and continuous improvement of global onboarding, offboarding, and lifecycle workflow processes for employees and contractors 

• Ensure processes are scalable, well-documented, and consistently executed across the organization

• Identify friction points in the employee process experience and implement operational improvements

• Partner with functional experts that lead day-to-day execution to implement and refine processes

• Partner with Human Resources Business Partners and leadership to ensure operational processes support business needs

Enable Payroll & Benefits Operations

• Partner closely with with the Payroll & Benefits Manager to ensure:

• Accurate and timely data flow into payroll and benefits systems

• Strong document and internal controls

• Support annual renewals, vendor negotiations and plan design improvements

• Provide additional support for critical issues when needed

• Partner with Finance and leadership on cost transparency and vendor performance

Act as a Key Operational Leader

• Establish and enforce process standards across the team, in partnership with functional owners

• Provide day-to-day operational leadership and guidance across the team

• Act as an escalation point for systems and process-related issues

• Proactively identify operational risks and resolve issues before they escalate

• Support company initiatives requiring People Operations execution

Who you are

• You are a systems-minded operator who thrives on building processes that are clean, scalable, and efficient.

• You take pride in precision and accuracy, and you hold yourself to an exceptionally high bar when it comes to operational quality.

• You are detail-obsessed and take pride in delivering work that is clean and reliable.

• You are equally comfortable working independently and partnering across teams to solve problems and improve systems.

• You enjoy identifying opportunities to improve how things work and have the initiative to implement those improvements.

• You operate with a strong sense of ownership and accountability and are energized by the opportunity to help build a world-class People Operations function.

Your skill-set

Required

• 2+ years of hands-on experience working in UKG Ready (required)
• 7+ years of experience in People Operations, HR Operations, or HR Technology roles
• Strong experience managing HR systems and automation workflows
• Proven track record of improving processes and scaling operations 
• Strong attention to detail and commitment to operational accuracy
• HR compliance requirements, including employee lifecycle documentation, and adherence to federal, state regulations
• Experience partnering cross-functionally with Finance, IT, Security, or Legal

Preferred

• Experience in high-growth technology or SaaS environments
• Experience building dashboards, reporting, or analytics within HR systems
• Experience managing HR technology vendors or integrations
• HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)
• Candidates residing in Atlanta are preferred; not required.  

What’s in it for you

• An opportunity to shape and scale the operational backbone of a growing organization with direct impact on how People Operations supports the business.

This position will be posted for 30 days after 4.14.26