Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours:

Pay range is $24 - $26 hourly. Hours are Monday - Friday, 8 hours daily. 

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

Lake Washington Dermatology in Kirkland, WA is seeking a Dermatologist to join our long established & highly regarded practice with a large & loyal patient base.

Opportunity Highlights:

• Highly Competitive Compensation: $450,000+ realistic potential
• Commencement, Productivity & Relocation Bonuses
• Enjoy a thriving practice with immediate patient volume
• Support Staff: 2-3 MAs trained to scribe, run prior authorizations, appropriate patient follow up.
• Well-appointed facilities complete with specialized equipment and procedure rooms
• Strong patient volumes produced through local referring physician network
• EMA Charting system

About the Community:

Nestled on the northeastern shores of Lake Washington, Kirkland blends small-town charm with the sophistication of a thriving tech corridor. With its vibrant waterfront parks, art galleries, boutique shopping, and award-winning restaurants, Kirkland offers a lifestyle that balances natural beauty with urban convenience. Just minutes from Seattle and Bellevue, it’s an ideal location for professionals seeking community, culture, and outdoor recreation — all in a scenic, walkable setting.

About North Pacific Dermatology:

North Pacific Dermatology is proud to be your trusted dermatology practice. We specialize in general, surgical, and cosmetic dermatology. Our goal is to provide quality care and service that optimizes outcomes and patient satisfaction.

We offer the most effective treatment methods and technologies available in our specialty, as well as a variety of services to enhance the appearance and improve self-image and a sense of well being.

Who is PhyNet Dermatology?

PhyNet Dermatology is a network of dermatologists, dermatopathologists and MOHS surgeons supported by experienced healthcare leaders who serve as a comprehensive practice partner to enable physicians to do what they do best: provide quality medical care and an outstanding patient experience.

Guided by a physician advisory board, with an approach that values physicians as equity partners in the growth of the organization, PhyNet has expanded by over 250+ providers and over 130+ practice locations across the country in 18 states in the last six years.