Job Summary:

We are seeking a  Specialist – People Experience to join our HR team in Bengaluru. In this role, you will be responsible for managing critical touchpoints throughout the employee lifecycle, including offer management, seamless onboarding, background verification (BGV), benefits administration, and offboarding processes. The ideal candidate will demonstrate exceptional attention to detail in managing large datasets and ensuring continuous audit readiness through documentation and process compliance.

Key Responsibilities:

• Review and release the candidate offers upon validation of required details ; Verify supporting documents uploaded by the Recruitment team prior to releasing the offer.
• Onboarding the new hires in the HRMS by validating the new hire forms and activating them.
• Manage the BGV process by coordinating with external vendors to ensure initiations and closures meet defined Turnaround Times ; Follow up with HR Business Partners  to resolve documentation discrepancies or obtain clarifications during the process
• Execute exit processes for employees ensuring compliance with internal SOPs and Turnaround Times 
• Manage various employee benefit programs, such as car leasing, long service awards,learning assistance programs, etc.
• Maintain HR dashboards and trackers and ensure all processes are "audit-ready" at any given time, adhering to internal quality standards and external labour law mandates.

Key Skills, Qualification, & Competencies:

• Bachelor’s degree in Human Resources, Social Work, or related field with 1 to 2 years of relevant experience in HR Operations (preferably in start up environment)
• Proficient in MS Excel (VLOOKUPs, Pivot Tables) to manage large employee databases and perform reconciliations.
• High attention to detail, organizational skills, and process compliance
• Structured work practices and strong service orientation to ensure task completion within defined TATs.
• Should be able to handle sensitive and confidential employee data.

About: Phonepe is the leader in the UPI based payments in India with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and till date has got over 600 mn registered users and 38 mn merchants. PhonePe has forayed into diverse areas with its offerings in all fintech segments including insurance, lending, mutual funds and stock broking. In 2024, PhonePe also launched Indus AppStore - its own native Android-based mobile app-store built for Indian consumers providing app discovery and content in 12 Indian languages.

Job Objective: Seeking a detail-oriented HR Compliance Specialist for supporting the day-to-day operations related to various statutory compliances along with maintaining records, supporting inspections, and communicating with employees.

Responsibilities:

    1. Regulatory Compliance:

      Coordinate with various internal and external stakeholders to ensure compliance with all statutory requirements pertaining to the labour laws .

      Ensure response to notices from the Government departments and submission of required data and timely filing of returns under various statutes help from PhonePe’s compliance        partners.

      Coordination in preparation and dispatch of letters/ responses to notices received from the respective Government authorities/ departments.

      Maintain MIS for tracking various compliance related activities (dues, submissions, TAT, etc). Generating reports on compliance status, risks, issues and closures internal reviews.

      2. PF related Coordination and Employee Support:

      Handle and resolve PF related queries from employees in line with the prevalent guidelines.

      Supporting employees in submitting e-JDs for correction of PF records.

      Guiding employees to file grievances on PF portal for resolution pending at departments. 

      Ensuring compliances to PF e-KYC and E- nomination requirements by following up the respective employees.

       Assisting the nominees in filling and submitting death related claims.

    3. ESIC related Coordination and Employee Support:

      Ensuring timely and accurate monthly ESIC registrations and filings.

     Maintaining and updating the mandatory ESIC records, including registers and Form-6, for ensuring 100% audit readiness for statutory inspections.

     Supporting employees with benefits and claims (sickness, maternity, accident reports) by coordinating with local ESIC offices (through the Compliance Partner) to ensure           compliance.

   4. Documentation and Record-Keeping:

    Maintain meticulous records of all compliance-related activities - registers, notices, responses, filings, and communications pertaining to the various statutes as required.

    Ensure that employee records and documentation are maintained as per statutory and audit requirements.

Capabilities & Requirements:

• Bachelor's / Master’s degree in Human Resources, Labour Laws, Social work or related field.
• Knowledge of Labour Laws, regulations, guidelines, and procedures required for Compliances.
• 1 to 2 year experience in handling statutory and labour laws compliances (including PF and ESIC). Exposure in handling compliances for large headcount (>5000) is preferred.
• Experience in handling PF matters and PF employer portal will be a plus.
• Attention to detail and accuracy in record keeping, ability to handle confidential information.
• Exhibit high execution rigour with ability to work independently.

Role Overview: The Lead – Early Lifecycle Management is responsible for end-to-end ownership of offer management, onboarding, and workforce activation for a high-volume, sales workforce. The role ensures speed, accuracy, and compliance across the early employee lifecycle, while driving process standardisation, automation, and system-led execution to enable sustained scale including overseeing the background verification operations by ensuring seamless integration between offers, onboarding, BGV, and payroll readiness.

Key Responsibilities:

Offer Management

Own the end-to-end offer lifecycle, including creation, issuance, revisions, acceptance tracking, and documentation.

Ensure offers are released within defined TATs to support ~1,000 joining per weekly 

Ensure correct mapping of offer templates to the entities, signatories and candidate groups

Validate the offer inputs as per the company policy and the requirements.

Manage exceptions and corrections in coordination with TA, HRBPs, and business stakeholders.

Maintain audit-ready records of offers, approvals, and deviations from standard terms.

Drive standardisation and system-led issuance of offers to minimise manual errors and rework.

Ensure audit-ready documentation and approvals for all offers.

Onboarding and Payroll-readiness

Own end-to-end onboarding execution from pre-joining to Day 1 readiness.

Ensure support to the onboardees with completion of pre-joining steps and the onboarding form. 

Ensure validation of key personnel information (like NationalIDs, Bank Accounts details etc. before activation).

Enable zero-defect payroll readiness for all onboarded employees within the first cycle.

Track and resolve onboarding drop-offs, no-shows, and delayed activations in coordination with TA and business teams.

Drive process improvements and automation to support rapid scale without compromising compliance or data accuracy.

Background Oversight

Provide functional oversight of BGV operations through the Lead – BGV.

Ensure alignment of BGV initiation and closure with onboarding and payroll timelines.

Review BGV dashboards, risks, and escalations; intervene where required to protect joining and compliance outcomes.

Ensure clear hand-offs and dependencies between onboarding and BGV processes.

Reporting, Compliance and Governance

Act as a key SPOC for TA, HRBPs, payroll, IT, and business teams on early lifecycle matters.

Proactively flag risks impacting joining volumes, payroll readiness, or compliance.

Ensure all early lifecycle processes comply with internal policies, approval frameworks, statutory requirements and data privacy standards 

Maintain audit-ready documentation and trackers.

Support internal and external audits related to hiring and onboarding.

Process Excellence, Automation & Systems

Identify opportunities to simplify, automate, and standardise exit and benefits processes.

Partner with HRIS, payroll systems, and internal tech teams to:

Reduce manual interventions

Improve data accuracy

Enable real-time tracking and reporting

Build scalable workflows to support sustained high-volume operations.

Team Management and Process Improvement:

Lead and guide a team of Onboarding Specialists

Allocate work, manage capacity, and ensure consistent output quality.

Regular reviews, coaching, and issue resolution to maintain operational discipline.

Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

Capabilities & Requirements:

Graduate / Postgraduate in HR or a related field with 5-6 years of experience in HR Operations, or Employee Lifecycle Management

Prior experience leading teams is mandatory.

High ownership, attention to detail and execution orientation

Ability to operate under tight timelines and high pressure

Strong stakeholder management and analytical skills; comfort with MIS and dashboards.

Proficient in MS Excel/ Google spreadsheets

Reporting To: Lead – Payroll and Benefits

Role Overview: The Lead – Exit & Benefits Administration is responsible for end-to-end management of employee exits and benefits administration for a high-volume sales workforce.  The role ensures timely, compliant, and accurate closure of exits and post-exit formalities, effective administration of insurance benefits along with driving process efficiency, automation, and system-led improvements to enable scale.

Key Responsibilities

1. Exit Management

• Own end-to-end exit administration for high volume exits( 800-1000 per week)   including resignation processing, separation documentation, and system updates while ensuring payroll accuracy and compliance. 
• Ensure timely and compliant closure of exits in line with statutory, payroll, and internal policy timelines.

Coordinate with payroll, HRBPs, finance, and business teams for seamless exit execution.

2. Post-Exit Formalities & Documentation

• Ensure accurate and timely issuance of:
• Relieving and experience letters
• Full & Final settlement inputs
• Statutory exit documentation (PF, ESIC, gratuity where applicable)
• Show cause and termination letters as required for the respective cases (absconding, involuntary exits, etc.)
• Maintain audit-ready documentation and records for all exits.
  
  

3. Recovery Management

• Manage employee recoveries, dues reconciliation, and write-offs as per policy and delegated authority.
• Liaise with the legal function for issuance of legal notices and follow-up in critical or high-value cases.
• Ensure strong controls and documentation for all recovery and write-off decisions.

4. Insurance Administration

• Oversee employee insurance administration across the lifecycle, including:
• Benefits enrolments
• Claims support and coordination with insurers / TPAs
• Employee query resolution
• Ensure benefits continuity, accuracy, and compliance for the employees.
• Act as an escalation point for complex or sensitive benefits cases.

5. Time-Off / Leave Management

• Own end-to-end time-off (leave) administration for the sales workforce, ensuring accurate application, approval, and system recording.
• Ensure leave data integrity for payroll processing, benefits eligibility, exit settlement and actuarial valuations.
• Manage exceptions such as:
• Backdated leave
• Incorrect balances
• Leave adjustments at exit / absconding stage 

6. Process Excellence, Automation & Systems

• Identify opportunities to simplify, automate, and standardise exit and benefits processes.
• Partner with HRIS, payroll systems, and internal tech teams to:
• Reduce manual interventions
• Improve data accuracy
• Enable real-time tracking and reporting
• Build scalable workflows to support sustained high-volume operations.
  
  

7. Compliance, Controls & Governance

• Ensure all exit and benefits processes comply with:
• Labour laws and statutory requirements
• Internal policies and delegation of authority
• Audit and data privacy standards

Support internal and external audits related to exits, benefits, and employee settlements.Proactively flag risks impacting compliance, cost, or employee experience.

8. Stakeholder & Team Management 

• Act as a key SPOC for HRBPs, payroll, finance, legal, and business teams on exit- and benefits-related matters.
• Publish regular MIS covering:
• Exit volumes and closure timelines
• Absconding and recovery status
• Benefits enrolments and claims trends

• Lead and guide a team of Exit and Benefits specialists 
• Allocate work, manage capacity, and ensure consistent output quality.
• Regular reviews, coaching, and issue resolution to maintain operational discipline and handling volume spikes, complexity, and stakeholder interactions.
• Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

Key Qualifications & Experience

• Graduate / Postgraduate in HR or a related field with 4-5 years of experience in HR Operations, Benefits Administration (Insurance), or Payroll
• Prior experience leading teams and driving process improvements/ automations in large, fast-growing organisations is essential.
• High ownership, attention to detail, compliance and execution orientation
• Ability to operate under tight timelines and high pressure
• Strong stakeholder management and analytical skills; comfort with MIS and dashboards.
• Proficient in MS Excel/ Google spreadsheets. 

Role Overview: The Lead Payroll & Benefits to own and manage the entire payroll and benefits operations for over 30,000 high churn salesforce. The responsibilities include guiding the team for accurate and timely processing of salary, benefits and related payouts, compliance with statutory and audit requirements, and efficient management of payroll-related processes for the multiple legal entities in the PhonePe group. 

Responsibilities:  

1. Payroll Management:

• End to end ownership: Lead the strategy and execution of end-to-end payroll operations, ensuring timely and accurate salary disbursements for all employees. Ensure payroll data integrity, and implement system upgrades and enhancements. 
• Ensure thorough documentation of payroll reports, tax filings, benefits deductions, and other required reports, maintaining compliance with regulatory requirements.
• External Partner Management: Manage the external payroll partner, ensuring adherence to predefined service levels. Establish robust governance and review mechanisms to ensure adherence to payroll processes with the necessary checks and balances.

1. Compliance and Audits:

• Regulatory Compliance: Ensure adherence to all payroll compliance regulations and tax laws, ensuring timely remittances of deductions and statutory dues.
• Audit Management: Support the statutory and tax audits, providing necessary audit evidence and clear responses to audit-related queries. Maintain organized and thorough documentation to support audit processes.

1. Team Management:

• Guide the team members and ensure their development through relevant interventions and regular feedback. Identify and address skill gaps to enhance team performance. 
• Ensure the team members discharge the following assigned payroll benefits activities within required timelines:

• Payroll Validation: Ensure accuracy and integrity in payroll processing by validating payroll inputs and outputs.
• Salary Advances: Process salary advances in accordance with company policies.
• Exit Management: Support the high volume employee exits by obtaining and documenting all necessary clearances, process full and final settlement, and issue required letters (including the showcause and termination letters abscinding or involuntary exit cases). Ensuring proper documentation and approvals in cases of payroll recoveries and write-offs as applicable. 
• Benefits Administration: Administer retirals (provident fund, NPS, gratuity) and employee benefits (insurance, car lease, etc.) ensuring compliance with company policies and regulations.
• Year end activities: Oversee the year-end tax proof submission process, ensuring compliance and timely employee submissions and timely form-16 generation.
• TDS Returns: Handle quarterly TDS return filing and report validation.
• Ensure timely resolution of employees’ payroll and leave related matters.

1. Process Improvement:

• Process Improvement: Conduct periodic reviews of payroll processes, identify areas for improvement, and implement changes to enhance efficiency and accuracy.
• Standardization: Establish and maintain standard operating procedures (SOPs) and FAQs to ensure uniform and standardized payroll process steps.
• Documentation: Prepare and maintain accurate payroll records, ensuring they are up-to-date and readily accessible for audits and reporting.
• Reporting: Ensure timely and accurate submission of payroll data for statutory and internal reporting requirements and closure of company books.

Capabilities & Requirements:

• Master's degree in Human Resources, Labour Laws, or related field. 
• Thorough understanding of the Indian payroll processes, tax laws and payroll related compliance regulations. Knowledge of US payroll is a plus.
• 7 to 8 years experience in payroll and benefits management, with at least 2-3 years in a managerial role, within a large organization. 
• Experience in managing payroll for multiple legal entities is preferred.
• Proven experience in handling statutory and tax audits.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and resolve discrepancies.
• High level of accuracy and attention to detail in payroll processing and compliance.
• Demonstrated experience in process improvement and change management, with the ability to implement efficient and effective payroll processes.
• Ability to handle confidential and sensitive information.
• Very high proficiency in MS Excel