At Philz, growth is never just about opening more stores, it’s about opening them the right way. We’re looking for a Field Operations Lead Specialist based in the San Francisco Bay Area to help lead that work by owning the readiness, coordination, and continuous improvement of our New Store Opening model. This role plays a critical part in making sure each opening is set up to launch on time, operate smoothly, and support long-term success.

You’ll work across teams to bring structure, discipline, and consistency to how we open new stores, while also helping strengthen field execution through tools, support, and project leadership. If you’re someone who knows how to keep moving parts aligned and build systems that can scale with growth, this role will give you the chance to make a visible impact.

This role involves monthly travel in our operating markets. 

WHAT YOU’LL DO

NSO Strategy & Execution 

• Lead the end-to-end NSO lifecycle from hiring to post-open support exit across multiple concurrent openings
• Facilitate high-impact group training and in-store coaching across all roles. Other NSO training support as needed
• Ensure stores open: 
• On time aligned to rent commencement and turnover readiness 
• Operationally ready (systems, product, training, staffing) 
• Customer experience ready 
• Financially disciplined 
• Performance metrics met 
• Lead NSO planning 
• Own assigned NSO location opening calendar and readiness milestones (Staffing - Post-Open support exit)
• Build training pod teams for maximum training excellence 
• Biweekly staffing readiness calls 
• Risk identification + collaborate on mitigation plans 
• Standardize and continuously improve 
• NSO playbooks, timelines, and readiness checklists as needed
• Post-open support structure and stabilization process 
• Raise the quality bar after every opening by leading post-mortems for each assigned opening and reviewing opening results, guest scores, hiring readiness, and first 60-day outcomes 
• Coordinate findings with the Manager, and present to Senior Leadership 
• Lead pilots, tests, and new process rollouts tied to openings.

Field Operations Leadership 

• Act as a bridge between NSO and existing store operations 
• Step into high-risk openings or underperforming launches; make decisions on support deployment, timeline adjustments, and recovery actions in partnership with Field and Central Operations Leadership
• Support Area Leaders in stabilizing new stores post-open, driving consistency across mature locations, and reinforcing operational standards and SOP adherence 
• Identify field-wide execution gaps in training and hospitality and translate into training improvements and tools
• When not in NSO cycles:
  • Deploy into the field to strengthen existing stores 
  • Support underperforming locations with structured recovery plans 
  • Reinforce the Bettering Days mission through operational excellence 

Projects & Cross-Functional 

• Consult and participate in high-impact operational projects such as:
  • NSO Process design and updates 
  • Training system enhancements 
  • Operational dashboards 
  • Pilots and tests not related to New Store Openings 
• Build and maintain:
  • NSO Workbooks/Project plans 
  • Communication cadence across stakeholders 
• Training & readiness alignment through design, validation, execution and evaluation 

WHAT YOU’LL NEED

• 3+ years in multi-unit training
• Direct experience supporting new store openings in a lead training role with project management responsibilities
• Must be able to achieve Manager-level ServSafe within 30 days of hire (company-provided)
• Background in high-volume retail or food & beverage environments
• Must reside in the San Francisco Bay Area
• Ability to sustain high energy across multi-week openings 
• Requires flexibility, resilience, and strong time management
• High travel role (local and regional; NorCal - SoCal and beyond)
• Assignments may range from daily travel to multi-week deployments 
• Excellent presentation and facilitation skills with the ability to engage and inspire diverse audiences
• Strong organizational skills and attention to detail
• Exceptional communication and interpersonal skills to build relationships and collaborate effectively with stakeholders at all levels
• Strategic Operator: Understands how all departments impact opening success
• Systems Thinker: Builds repeatable tools, calendars, scorecards, and processes
• Influencer without authority: Moves teams through alignment and clarity
• Resource planner: Balances people, travel, labor, and timelines across multiple openings

ESSENTIAL PHYSICAL REQUIREMENTS

• Visual acuity
• Extending hand(s) and arm(s) in any direction.
• Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.
• Remaining upright on the feet, particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible
  amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater
  than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

At Philz, we are an equal opportunity employer and embrace a diverse workforce.

Employee Privacy Policy

At Philz, every new store sets the tone for the customer experience, the team experience, and the strength of our operations. We’re looking for a Field Operations Specialist based in the San Francisco Bay Area to deliver New Store Opening training that sets stores up for success from day one, while also helping existing stores strengthen performance and consistency over time.

This role connects training with in-store execution, partnering across Operations to support stores from pre-open through long-term performance. It’s well suited for someone who thrives in the field, knows how to build capability in teams, and can turn standards into consistent execution across a growing store footprint.

This role involves monthly travel in our operating markets. 

WHAT YOU’LL DO

NSO Training Leadership & Execution

• Lead all pre-opening and opening training programs for new stores using a structured, layered learning model
• Facilitate high-impact group training and in-store coaching across all roles
• Ensure teams achieve:
• Recipe accuracy and product quality standards
• Service model fluency and hospitality behaviors
• Workflow efficiency and drink sequencing under volume
• Execute certifications, readiness assessments, and final calibrations

Operational Readiness & Store Launch

• Partner with NSO Specialist and/or cross-functional teams to:
• Receive and track incoming shipments of product/supplies for store setup
• Ensure stores are set to operational standards before opening 
• Build effective and balanced training pods to maximize the learning environment of each pod
• Support New Stores through
• Onboarding & Group Training 
• Soft opening execution 
• Full-open readiness 
• Early volume stabilization by driving exceptional customer experience 
• Long-term training readiness 
• Ensure alignment with NSO success metrics 
• On-time opening
• Full-compliance 
• Customer experience score and mystery shop score 

Post-Open Support & Performance Stabilization 

• Provide structured post-open support in the first 45+ days to ensure:
• Sustained product quality and service standards
• Operational consistency 
• Training capability
• Food safety standards and daily operational checklists are in place, understood, and consistently executed
• Conduct in-field assessments of new stores (6 months open or less):
• Drink quality and recipe adherence 
• Service execution and hospitality 
• Front-of-house leadership effectiveness and coaching behaviors as they relate to service, quality, and operational execution 
• Partner with Area Leaders and Store Leaders to close gaps through targeted action plans 

Store Recovery & Field Development  

• Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to:
• Stabilize daily operations
• Rebuild training foundations 
• Reinforce standards, culture of feedback, and accountability to quality and service, front-of-house operations
• Execute focused recovery initiatives, including but not limited to:
• Trainer Certifications 
• Barista certifications
• Product quality and service standards retraining 
• Safety Training 
• Food Safety Training & Standards
• Act as a trusted support partner to Area Leaders on training and performance gaps 

Training Design Feedback & Continuous Improvement 

• Capture and document field insights, trends, and best practices 
• Provide feedback to Central Operations & Philz U to improve:
• Training materials 
• Playbooks and operating procedures 
• NSO process 
• Support testing and rollout of:
• New products 
• Equipment and smallwares 
• Operational pilots 

Philz University & Regional Training Support 

• Facilitate Home Office Barista training and certification programs 
• Support regional training initiatives and leadership development 
• Help ensure training consistency across markets

WHAT YOU’LL NEED

• 2+ years in multi-unit training or L&D role 
• Direct experience supporting new store openings 
• Background in high-volume retail or food & beverage environments
• Must reside in the San Francisco Bay Area
• Ability to sustain high energy across multi-week openings  
• Deep understanding of workflows, recipes, and service model
• Ownership mindset (without role ownership): Drives outcomes while partnering across teams

ESSENTIAL PHYSICAL REQUIREMENTS

• Visual acuity
• Extending hand(s) and arm(s) in any direction.
• Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.
• Remaining upright on the feet, particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible
  amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater
  than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

At Philz, we are an equal opportunity employer and embrace a diverse workforce.

Employee Privacy Policy

At Philz, every new store sets the tone for the customer experience, the team experience, and the strength of our operations. We’re looking for a Field Operations Specialist based in the Los Angeles or Orange County area to deliver New Store Opening training that sets stores up for success from day one, while also helping existing stores strengthen performance and consistency over time.

This role connects training with in-store execution, partnering across Operations to support stores from pre-open through long-term performance. It’s well suited for someone who thrives in the field, knows how to build capability in teams, and can turn standards into consistent execution across a growing store footprint.

This role involves monthly travel in our operating markets. 

WHAT YOU’LL DO

NSO Training Leadership & Execution

• Lead all pre-opening and opening training programs for new stores using a structured, layered learning model
• Facilitate high-impact group training and in-store coaching across all roles
• Ensure teams achieve:
• Recipe accuracy and product quality standards
• Service model fluency and hospitality behaviors
• Workflow efficiency and drink sequencing under volume
• Execute certifications, readiness assessments, and final calibrations

Operational Readiness & Store Launch

• Partner with NSO Specialist and/or cross-functional teams to:
• Receive and track incoming shipments of product/supplies for store setup
• Ensure stores are set to operational standards before opening 
• Build effective and balanced training pods to maximize the learning environment of each pod
• Support New Stores through
• Onboarding & Group Training 
• Soft opening execution 
• Full-open readiness 
• Early volume stabilization by driving exceptional customer experience 
• Long-term training readiness 
• Ensure alignment with NSO success metrics 
• On-time opening
• Full-compliance 
• Customer experience score and mystery shop score 

Post-Open Support & Performance Stabilization 

• Provide structured post-open support in the first 45+ days to ensure:
• Sustained product quality and service standards
• Operational consistency 
• Training capability
• Food safety standards and daily operational checklists are in place, understood, and consistently executed
• Conduct in-field assessments of new stores (6 months open or less):
• Drink quality and recipe adherence 
• Service execution and hospitality 
• Front-of-house leadership effectiveness and coaching behaviors as they relate to service, quality, and operational execution 
• Partner with Area Leaders and Store Leaders to close gaps through targeted action plans 

Store Recovery & Field Development  

• Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to:
• Stabilize daily operations
• Rebuild training foundations 
• Reinforce standards, culture of feedback, and accountability to quality and service, front-of-house operations
• Execute focused recovery initiatives, including but not limited to:
• Trainer Certifications 
• Barista certifications
• Product quality and service standards retraining 
• Safety Training 
• Food Safety Training & Standards
• Act as a trusted support partner to Area Leaders on training and performance gaps 

Training Design Feedback & Continuous Improvement 

• Capture and document field insights, trends, and best practices 
• Provide feedback to Central Operations & Philz U to improve:
• Training materials 
• Playbooks and operating procedures 
• NSO process 
• Support testing and rollout of:
• New products 
• Equipment and smallwares 
• Operational pilots 

Philz University & Regional Training Support 

• Facilitate Home Office Barista training and certification programs 
• Support regional training initiatives and leadership development 
• Help ensure training consistency across markets

WHAT YOU’LL NEED

• 2+ years in multi-unit training or L&D role 
• Direct experience supporting new store openings 
• Background in high-volume retail or food & beverage environments
• Must reside in the Southern California market areas
• Ability to sustain high energy across multi-week openings  
• Deep understanding of workflows, recipes, and service model
• Ownership mindset (without role ownership): Drives outcomes while partnering across teams

ESSENTIAL PHYSICAL REQUIREMENTS

• Visual acuity
• Extending hand(s) and arm(s) in any direction.
• Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.
• Remaining upright on the feet, particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible
  amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater
  than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

At Philz, we are an equal opportunity employer and embrace a diverse workforce.

Employee Privacy Policy