PMO Lead, London, 12 Month FTC

We are looking for a PMO Lead to support the safe, consistent delivery of a defined portfolio, programme, or large and complex project at Pay.UK. This is a 12 month fixed term role within our Chief Strategy and Transformation Office, fully assigned to a specific delivery scope and closely connected to the Enterprise Portfolio Office.

In this role, you will focus on practical PMO delivery. You will apply our Change Framework and portfolio management practices day to day, support delivery teams with clear governance, and provide dependable insight through reporting, planning and assurance. Your work will help colleagues across Pay.UK understand where work is on track, where risks sit, and what needs attention next. You will be working in an organisation that operates UK retail payment systems processing billions of transactions each year, giving your role clear scale and purpose.

Accountabilities

• Apply the Pay.UK Change Framework and portfolio management practices within your assigned portfolio, programme, or project scope.
• Prepare and maintain accurate reporting covering delivery status, risks, dependencies, finances, and benefits.
• Coordinate planning activities using agreed tools and methods, including MSP, Planview, and quarterly planning events.
• Support governance by organising and servicing steering committees, working groups, and assurance reviews.
• Manage risk, issue, and dependency logs, ensuring timely escalation and clear follow up actions.
• Work with delivery leads and team members to agree resource plans and budgets, track actual spend and capacity against plan, and highlight variances early so we can take informed action together.
• Capture lessons learned and feedback, and feed practical improvements into PMO ways of working and tooling.
• Provide day to day oversight and guidance for PMO Analysts assigned to your scope.
• Apply the Pay.UK Change Framework within your assigned portfolio, programme, or project by setting up agreed governance, planning cycles, and reporting routines that teams can follow day to day.
• Prepare and update delivery reports that clearly show status, risks, dependencies, finances, and benefits, using data from Planview, MSP, and team inputs.
• Coordinate portfolio and programme planning activities, including maintaining plans in MSP and Planview and supporting quarterly planning events with accurate inputs and outputs.

Qualifications, Skills and Experience

• Experience leading PMO or portfolio management activities within complex programmes, portfolios, or large projects.
• Practical experience applying change or portfolio management frameworks in an organisational setting.
• Ability to prepare clear, structured reports for senior leaders, including executive or board level audiences.
• Experience working with portfolio and project management tools such as Planview, MS Project, Jira, and SharePoint.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Lead with Courage - Influence, Boldness
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

Senior Business Analyst - London, Permanent

We’re looking for a Senior Business Analyst to support change initiatives that sit at the heart of the UK’s retail payments infrastructure. In this role, you will work on medium to large change programmes that shape how payments are designed, governed and delivered across Pay.UK.

You will join our Change function at a time when payment systems are evolving to meet new expectations around resilience, scalability and regulation. The benefit for you is clear: you will apply deep business analysis practice to nationally significant systems, working with clear standards, established governance and defined delivery plans. Our scale provides context and stability, while the variety of programmes offers ongoing professional stretch.

This role is well suited to an experienced business analyst who values clarity of purpose, structured delivery and working closely with programme teams, stakeholders and suppliers to turn defined needs into well-evidenced change.

Accountabilities

• Conduct structured business analysis to define business problems, clarify scope and document requirements for medium to large change initiatives.
• Translate strategic objectives into clear change options, evaluation criteria and input into initial and full business cases.
• Work with internal stakeholders to agree clear delivery, testing and acceptance criteria, and to define how benefits will be measured and reported once the change is live.
• Produce analysis documentation that meets Pay.UK change standards and corporate governance requirements.
• Work closely with programme and project managers to build and maintain delivery plans, clearly documenting risks, issues, assumptions and dependencies so everyone has a shared view.
• Provide timely and structured analysis inputs to support project managers at each stage of the project lifecycle, from shaping early scope and options through to delivery readiness and formal closure.
• Engage with external suppliers and partners to gather inputs and validate requirements where needed.
• Analyse current payment system processes and change proposals by running structured workshops and interviews with programme teams, policy leads and operations colleagues to clearly define business problems, scope boundaries and success measures.
• Take part in lessons learned sessions, capture practical insights from completed work, and help turn them into improvements to analysis practice and ways of working across the Change portfolio.
• Document clear, testable business requirements for medium to large change initiatives, using agreed Pay.UK templates and standards so delivery teams and suppliers can work from a shared understanding.
• Translate strategic objectives and regulatory drivers into practical change options by comparing costs, risks, benefits and delivery impacts, and by contributing written input to initial and full business cases.
• Map end to end impacts of proposed changes across systems, processes, data flows and operating models within the UK retail payments landscape, highlighting dependencies and constraints early.
• Work with stakeholders to define testing approaches, acceptance criteria and benefits measures, ensuring each requirement can be verified and tracked through to delivery and post implementation review.
• Produce and maintain analysis artefacts such as process models, requirements catalogues, traceability matrices and impact assessments that meet Pay.UK governance and assurance requirements.

Qualifications, Skills and Experience

• Extensive experience delivering business analysis within retail banking, payments or financial services environments.
• Demonstrated experience working on large programmes and smaller projects across the full delivery lifecycle.
• Demonstrated capability in requirements definition, option analysis, impact assessment, testing and benefits evaluation within regulated contexts.
• Experience producing clear, structured business analysis documentation that combines business and technical perspectives.
• Working knowledge of payments-related regulatory and compliance requirements.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, boldness
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

Senior Operational Resilience Manager, London, Permanent 

The Senior Operational Resilience Manager leads a specialist team and owns the day to day delivery of operational resilience within 1LoD, giving you clear scope, trusted accountability, and the time to embed preventative practices that work in reality. You work directly with Pay.UK services that process 11 billion UK payment transactions each year, applying the Bank of England Operational Resilience policy to protect important business services within agreed impact tolerances. We support you to improve incident management, build consistent playbooks, and help the organisation move from reactive response to sustained resilience, together.

Accountabilities

• Support delivery of the Pay.UK incident management process and align incident response playbooks across relevant business areas.
• Oversee the scope, design and delivery of operational resilience tests and exercises to validate important business services.
• Manage important business service vulnerability assessments and track remediation actions through to resolution.
• Act as the subject matter lead for 1LoD incident management, overseeing post-incident reviews and remediation actions.
• Oversee business impact analysis, business service assessments and reviews of impact tolerance rationale.

Qualifications, Skills and Experience

• Educated to degree level in a relevant subject or hold an equivalent professional risk qualification.
• Practical experience delivering and maturing operational resilience frameworks in line with regulatory expectations.
• Strong understanding of the Bank of England Operational Resilience policy, ideally within an FMI context.
• Knowledge of Bacs, Faster Payments or Cheques, or practical experience in one of these services.
• Practical experience working within financial services or banking, with exposure to operational risk, incident management, business continuity, or regulatory frameworks relevant to operational resilience.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, Courage
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

In addition, all leadership roles are expected to lead by example through the following behaviours:

• Set Direction - Strategic Planning, Team leadership
• Hold Colleagues to Account - Accountability
• Coach & Grow Your Colleagues - Develop Others

Regulatory Affairs Manager, London, Permanent

We are looking for a Regulatory Affairs Manager to focus on how Pay.UK works with its regulators across the UK payments landscape. This role suits an experienced regulatory or policy professional who wants clarity of scope, defined responsibilities, and meaningful work within a complex regulatory environment.

You will work on live regulatory matters that relate directly to the operation and oversight of the UK retail payment systems. You will be trusted to manage specific regulatory relationships and deliver high quality regulatory submissions, supported by clear governance and experienced leadership. You will see how your work is used in practice, from shaping regulatory responses to supporting discussions with the Bank of England, PSR, FCA and CMA.

This role sits within the Chief Policy and Engagement Office and works closely with colleagues across Pay.UK. You will have access to senior stakeholders, structured regulatory processes, and established forums for scrutiny and review. The focus is on clarity, evidence, and consistency, rather than volume or speed.

Accountabilities

• Assess regulatory developments and expectations to identify implications for Pay.UK projects, programmes, and business operations.
• Prepare clear, well-evidenced submissions and responses to regulators, including explaining governance, assurance, and delivery approaches.
• Manage day-to-day engagement with allocated regulators, ensuring communications are accurate, timely, and aligned across Pay.UK.
• Provide regulatory advice to project and programme teams, helping them understand regulatory obligations and expectations.
• Identify and document regulatory risks and issues within assigned areas, and develop options to address them.
• Coordinate internal input from subject matter experts and senior stakeholders to form agreed regulatory positions.
• Research and analyse regulatory policy changes to support horizon scanning and forward planning.
• Support executive and board level discussions by preparing concise analysis and recommendations on regulatory matters.

Qualifications, Skills and Experience

• Experience working in a regulated environment in the UK, with direct responsibility for regulatory engagement or policy development.
• Knowledge of the UK payments sector or wider financial services regulation, including economic, prudential, or competition regulation.
• Experience analysing regulatory requirements and translating them into clear advice or documented positions.
• Experience preparing written materials for regulators, senior management, or governance forums.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage- Influence, resolve
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

Operational Resilience Analyst - 1st Line, London, 12 Months FTC

This 12 month fixed term role offers a clear and defined opportunity to apply operational resilience practice within a UK financial market infrastructure that supports everyday payments. As a Senior Operational Resilience Analyst in the first line of defence, you will help embed Pay.UK’s Resilience Framework and Incident Management Process in line with Bank of England policy.

You will spend your time on practical delivery. This includes maintaining impact tolerances, supporting business impact analysis, preparing committee papers, and helping teams move from reactive continuity planning to designed reliability by design. The scope is specific and well established, with direct exposure to enterprise risk management, resilience testing, and regulator-aligned frameworks across Pay.UK’s payment services.

If you want a position where your operational continuity skills are applied daily, with clear objectives, a defined regulatory framework, and a collaborative team environment, this role offers that focus.

Accountabilities

• Support the delivery of the Pay.UK Resilience Framework within the first line of defence, aligned to the Bank of England Operational Resilience Policy.
• Apply the incident management process across relevant business areas, reviewing and maintaining incident playbooks to ensure consistency and currency.
• Prepare and review business impact analyses, important business service assessments, and impact tolerance rationales on a scheduled and ad hoc basis.
• Support the design, planning, and delivery of operational resilience tests and scenario-based exercises, documenting outcomes and actions.
• Draft clear papers and updates for internal governance forums, including materials for the Operational Resilience Committee.
• Identify and log operational resilience risks and issues, escalating promptly and supporting the development of remediation options.
• Maintain a central, secure repository for operational resilience documentation, managing access for document owners and users.
• Support directorate response and continuity plans, ensuring plans are reviewed and accessible.
• Act as CMBCG administrator, maintaining accurate regulatory and sector contact information for Pay.UK.

Qualifications, Skills and Experience

• CBCI or MBCI professional accreditation.
• Practical experience delivering and maintaining business continuity management systems within an organisation, aligned to British or international standards.
• Practical working knowledge of operational resilience concepts, including business services, impact tolerances, and testing.
• Experience supporting incident management processes and continuity or resilience documentation in a regulated or policy-driven environment.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, boldness
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation