About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Senior Agent Architect at Parloa, you will play a key role in designing and implementing AI-powered agents that transform customer service. In this customer-facing role, you will work closely with enterprise customers and partners to build scalable, high-quality AI Agent solutions.

You will operate at the intersection of LLMs, conversational design, and enterprise systems — translating business requirements into effective, production-ready AI workflows. From solution design through deployment and iteration, you will ensure agents perform reliably, integrate seamlessly, and deliver meaningful outcomes.

This is your opportunity to build and deploy AI Agents in real-world enterprise environments—working hands-on with LLMs to create intelligent, scalable customer experiences.

Areas of Ownership:

• Design and implement AI agent solutions for enterprise customers, translating business requirements into scalable conversational workflows

• Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows

• Ensure high-quality, reliable performance by implementing guardrails, testing, and continuous iteration based on feedback and data

• Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)

• Collaborate with engineers to integrate AI agents with enterprise systems (APIs, CRMs, backend services) and deliver end-to-end solutions

• Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments

• Partner cross-functionally with Product, Engineering, and Customer teams to align on delivery and performance

• Work directly with customers and partners to implement, optimize, and scale AI solutions across use cases

• Provide guidance on best practices for conversational AI and automation to drive adoption and impact

• Document patterns, insights, and best practices to support knowledge sharing and scalable enablement

Who You Are:

• You bring 3+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications

• You have hands-on experience in conversation design and AI agent implementation

• You are comfortable working with LLMs and prompting techniques (e.g., few-shot, structured prompts)

• You have strong analytical and problem-solving skills, with the ability to break down complex workflows

• You have experience working with APIs, system integrations, and enterprise environments

• You bring solid project and stakeholder management skills, with a focus on execution

• You have strong attention to detail, especially when refining conversational experiences

Nice to Have:

• Experience with A/B testing or performance optimization of AI systems

• Familiarity with contact center technologies, CX platforms, or automation tools

• Background in enterprise software or large-scale implementations

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Forward Deployed Engineer, DevOps, your mission is to build and scale the dedicated infrastructure that powers our custom agent integrations for our most important customers. You will be the key technical cornerstone of our team, empowering our customer-facing Forward Deployed Engineers to build, deploy, and manage bespoke client solutions with speed and confidence. By creating a robust, automated, and self-service platform, you will directly enable the rapid delivery of high-quality, reliable custom services. 

Areas of ownership:

• Design, build, and maintain the cloud infrastructure specifically for hosting custom services developed by the Agent Integration Engineering team.
• Create flexible and reusable CI/CD pipeline templates that the integration team can easily adopt to automate the deployment of their services.
• Champion Infrastructure as Code to create standardized, yet customizable, service environments, ensuring consistency and rapid provisioning for new integrations.
• Manage a Kubernetes-based environment tailored for hosting a multitude of diverse integration services, focusing on security, isolation, and resource management.
• Implement robust monitoring and observability solutions to provide the integration team with deep visibility into the performance and health of their specific services.
• Serve as the primary DevOps partner for the Forward Deployed Engineering team, understanding their workflow, anticipating their needs, and removing infrastructure-related obstacles.
• Develop automation scripts (Python, Go, Bash) to streamline the entire lifecycle of custom integration services, from creation to decommissioning.
• Support and modernize legacy Azure infrastructure, helping transition workloads to a standardized, Kubernetes-based platform aligned with Parloa’s Engineering practices.

Who you are:

• 5+ years of professional experience in DevOps, infrastructure engineering, or a similar role.
• A strong customer-first mindset, viewing the Forward Deployed Engineering team as your primary customer.
• Proficiency in at least one scripting or programming language like Python, Go, or Bash.
• Hands-on expertise with a major cloud provider (AWS, GCP, or Azure).
• Advanced knowledge of containerization and orchestration, specifically Kubernetes, Helm, and Docker.
• Proven experience creating flexible CI pipelines with tools like Jenkins, GitHub Actions, or GitLab CI, and CD/GitOps workflows with tools like Argo CD.
• A strong background in Infrastructure as Code (Terraform is highly preferred).
• Experience building self-service tools and platforms that empower specific development teams.

Our recruiting process:

TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser

Salary ranges includes OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Senior/Lead Forward Deployed Engineer (SFDE) at Parloa, you’ll be on the front lines of enterprise AI adoption - delivering cutting-edge technology into some of the most complex environments in the world. Your mission: lead end-to-end deployment projects from an engineering perspective - not just implementing what exists, but engineering what’s required to make it succeed at enterprise scale.

FDEs are our in-field product engineers. You will build what doesn’t yet exist, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first - you’ll be building, debugging, and engineering solutions directly in the field. What you ship not only makes deployments succeed, it also defines how customers experience Parloa and shapes what our product becomes.

This is not about maintenance. This is about engineering what makes it work in production, under real-world enterprise constraints, at speed and scale

Areas of ownership:

• Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloa’s deployments inside large, complex enterprise environments
• Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security
• Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements
• Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery
• Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes
• Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers
• Influence at senior levels: Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility
• Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success.
• Shape the product: Act as the feedback loop between the field and our core engineering teams - turning deployment learnings into platform evolution
• Deliver long-term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value

Our Technology Stack: Python,TypeScript, Node.js, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, MCP

Who you are:

• 7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering roles with direct customer impact
• Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments
• Strong technical depth across backend engineering, infrastructure-as-code, Kubernetes/cloud platforms, APIs, and databases - with proven experience in systems design and the ability to go hands-on in production systems
• Ability to operate independently in ambiguous, high-responsibility settings, especially when deploying live to enterprise systems
• A builder’s mindset with bias for action, creativity under pressure, and an obsession with making things work in the real world
• Degree in Computer Science, Engineering, or related technical field
• Strong plus: Experience building or integrating AI/LLM-powered systems (e.g., embedding agent workflows, vector databases, prompt orchestration)

Our recruiting process:

TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser

Salary ranges include OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

This position is open to candidates based in the West Coast, United States 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a Senior Field Marketing Manager at Parloa, your mission is to drive pipeline and revenue growth in the U.S. market by designing and executing strategic marketing programs tailored to our key industries. You will take full ownership of regional marketing initiatives, with a strong focus on field/partner events. Leveraging your industry expertise and fluency in AI-driven marketing tools, you’ll work closely with Sales and cross-functional teams to create impactful experiences that generate demand, deepen customer engagement, and accelerate deal velocity.

Areas of ownership:

• Develop and execute regional marketing plans that align with sales priorities and revenue targets.
• Collaborate with Sales, Content Marketing, Product Marketing, and Partnerships teams to tailor content and campaigns for the U.S. market.
• Plan and execute integrated marketing campaigns, including field events, webinars, industry conferences, and account-based marketing (ABM) with internal stakeholders. 
• Build pipelines and accelerate sales cycles through region-specific strategies and customer engagement programs.
• Track, measure, and report on campaign performance, ROI, and pipeline impact.
• Leverage AI tools and platforms to optimize campaign targeting, personalization, and performance insights.
• Foster relationships with industry partners, associations, and influencers in the insurance, financial services, and healthcare sectors.

Who you are:

• 7–10 years of field or regional marketing experience, with at least 5 years focused on the U.S. market.
• Proven success in executing high-impact campaigns and events that drive revenue.
• Industry expertise in insurance, finance, or healthcare is strongly preferred.
• Deep understanding of the enterprise sales cycle and collaboration with account executives.
• Fluency with AI-enabled marketing platforms or tools (e.g., for lead scoring, content generation, personalization, or predictive analytics).
• Excellent communication, project management, and cross-functional collaboration skills.
• Experience with Salesforce, HubSpot/Marketo, and event/webinar tools is preferred.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Comp Ranges by regions:

California - $135,000 - $170,000 + Equity 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As Head of Partner Success at Parloa, you own the quality, scalability, and operational success of partner-delivered implementations. Your mission is to build and lead a high-performing Partner Success organization that ensures every partner-led deployment meets the same quality, reliability, and customer impact standards as Parloa-led projects.

You define how Parloa scales delivery through partners without compromising technical excellence or customer outcomes. This means establishing the operating model for partner implementation oversight, building strong enablement and governance frameworks, and ensuring that partners consistently deliver high-quality AI solutions on the Parloa platform.

Partner Success is the bridge between Partnerships, Professional Services, and Product. As Head of Partner Success, you ensure that partner scale strengthens the Parloa ecosystem.

Areas of ownership:

• Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions, including TPM, Agent Architect, and Forward Deployed Engineer roles embedded within the partnership motion. Establish clear governance models, engagement rules, and escalation frameworks that ensure partner-delivered implementations meet Parloa’s quality bar. 
• Ensure Quality and Predictability in Partner-Led Delivery: Own delivery health across all partner-executed projects. Implement quality gates, readiness assessments, and technical architecture reviews to ensure partners deploy the Parloa platform correctly and consistently. Ensure go-live readiness and production stability across all partner implementations.
• Build and Develop a High-Performance Organization: Hire, coach, and develop the Partner Success team across regions. Build leadership capacity and clear growth paths for TPMs, Agent Architects, and FDEs. Establish strong accountability frameworks while maintaining a culture focused on technical excellence, collaboration, and partner enablement.
• Drive Partner Enablement and Capability Development: Work with cross-functional teams to create structured enablement programs that accelerate partner readiness and technical capability. Ensure programs emphasize best practices for agent design, platform integrations, and project delivery methodologies. Track partner capability maturity and ensure partners are prepared to lead implementations independently over time. 
• Ensure Technical and Implementation Standard Compliance for Partners:  Ensure consistency across partner-built solutions and reduce implementation variability across the ecosystem.
• Strengthen Partner and Executive Relationships: Serve as the executive technical counterpart to strategic implementation partners. Build trust with partner leadership and ensure strong alignment between Parloa delivery standards and partner implementation practices.
• Create Scalable Feedback Loops Between Partners and Product: Translate field insights from partner implementations into structured product feedback. Identify recurring implementation patterns and advocate for product improvements that reduce complexity and increase partner self-sufficiency.
• Own Partner Performance Metrics and Ecosystem Health: Define and track partner performance metrics such as implementation quality, delivery timelines, QA pass rates, and partner NPS. Establish reporting cadences with executive leadership and drive continuous improvement across the partner ecosystem. 

       Our Technology Stack: TypeScript, Node.js, Python, Microsoft Azure, Kubernetes, Terraform, ArgoCD, MongoDB

Who you are:

• Experience level: 10 to 15+ years in enterprise SaaS, AI platforms, professional services, or partner delivery roles with meaningful production responsibility.
• People leadership: 5+ years leading technical delivery, professional services, or partner success organizations, ideally leaders-of-leaders. Proven experience building high-performing teams and scaling operational capacity across regions.
• Organizational leadership: Experience designing and scaling partner delivery models or ecosystem support functions. Ability to build processes, frameworks, and governance structures that enable partners to deliver at enterprise scale.
• Partner Ecosystem Experience: Deep experience working with system integrators, implementation partners, or consulting firms. Strong understanding of partner enablement, certification programs, and partner performance management.
• Enterprise Delivery Track Record: Demonstrated success overseeing complex enterprise deployments involving multiple stakeholders and delivery teams. Experience managing both direct and partner-led implementation programs.
• Technical Breadth and Platform Understanding: Strong understanding of enterprise software architectures, integrations, and cloud-based platforms. Ability to engage credibly with technical teams on AI systems, integrations, and enterprise platform deployments.
• Strategic product thinking: Ability to identify patterns across partner implementations and translate them into product improvements or platform capabilities. Strong intuition for what should be standardized versus left flexible for partners.
• Operational excellence: Strong planning, prioritization, and risk management capabilities. Ability to build scalable processes that maintain quality without introducing unnecessary operational overhead.
• Executive presence: Confident communicator with the ability to engage partner executives, technical leaders, and internal stakeholders. Comfortable representing Parloa in executive discussions around delivery, partner performance, and ecosystem strategy.
• Strong plus: AI / LLM-based systems and conversational AI platforms, Telephony and contact center infrastructure (PSTN, SIP), Partner-driven enterprise software ecosystems, Scaling global system integrator relationships

Our recruiting process:

TA Screen → Hiring Manager Call → Technical Interview(s) → Bar Raiser

Comp Range Includes OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Senior Salesforce Solution Engineer, you will be a strategic partner to our internal RevOps team and GTM stakeholders, translating business needs into scalable Salesforce solutions. You will combine business discovery, systems thinking, architecture judgment, and hands-on implementation to improve the way our revenue engine operates as we scale.

You will be a thought partner who helps shape how our Salesforce ecosystem and adjacent GTM systems should evolve.

Areas of ownership:

• Partner closely with RevOps, Sales, Marketing, Customer Success, and Finance stakeholders to understand goals, pain points, and process gaps.
• Lead discovery and requirements gathering, turning ambiguous business needs into clear, scalable system designs.
• Design scalable Salesforce solutions across data model, automation, permissions, workflows, reporting, and integrations.
• Own architecture thinking for Salesforce and adjacent GTM systems, ensuring solutions are maintainable, secure, and scalable as the business grows.
• Implement solutions hands-on using Salesforce declarative tooling and guide deeper technical work where needed.
• Evaluate tradeoffs and challenge requests that create unnecessary complexity or technical debt.
• Improve core GTM processes such as lead lifecycle, opportunity management, forecasting, handoffs, renewals, and expansion workflows.
• Drive data quality, governance, documentation, release discipline, and platform best practices.
• Collaborate across the GTM tech stack to ensure clean data flow and process alignment across systems.

Act as a trusted advisor to the RevOps team on systems strategy, scale readiness, and continuous improvement.

Who you are:

• 6-9+ years of Salesforce experience, with clear ownership of cross-functional solutions, architecture decisions, and end-to-end delivery.
• Strong experience in a high-growth B2B SaaS environment, ideally in a company that has scaled meaningfully across teams, geographies, or process complexity.
• Proven ability to partner closely with RevOps and business stakeholders to identify needs, map processes, and design scalable solutions.
• Deep Salesforce expertise across objects, fields, security, permissions, flows, reporting, governance, and platform design.
• Strong hands-on implementation capability; you can design and build, not only advise.
• Strong systems thinking, including understanding of integration patterns, data flow, and technical tradeoffs across business applications.
• Excellent communication skills with the ability to translate between technical and non-technical audiences.
• Strong business acumen and the confidence to ask sharp questions, challenge assumptions, and guide teams toward the best long-term solution.
• A structured, solution-oriented mindset with high ownership and strong documentation habits.

Our recruiting process:

TA Screen → Hiring Manager Call → Case Study (take-home) → Case Study Presentation → Bar Raiser Interview

Salary Ranges include OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As Business Development Representative you play a crucial role in scaling our business in North America by enhancing our revenue engine to become more predictable and scalable. You will be a key driver of revenue by actively sourcing new business - with a focus on enterprise customers. 

Areas of ownership:

• Build the revenue engine together with the revenue growth team and our enterprise account executive team.

• Find, analyze and evaluate new market growth opportunities and build outreach plans to seize new customer opportunities.

• Build and take ownership of the sales pipeline, generating outbound leads and develop new sales opportunities.

• Build and nurture relationships with clients, providing them with insights to Parloa's innovative conversational AI platform.

• Assess client challenges, align with their needs, and showcase how Parloa's platform can deliver value and a strong return on investment.

Our BDR Tech-stack:

LinkedIn Sales Navigator, Salesforce, Outreach, Vidyard, Seamless, Apollo, Zoominfo

Who you are:

• A BA/BS from an accredited university

• 1-2 years of experience in a fast past pace sales environment, ideally in the SaaS industry

• Experience crafting outbound sequences, including personalized and relevant messaging

• Excellent written/verbal communication skills

• Not afraid to pick up the phone and call prospects

• Born to network - we’re building relationships within complex enterprise environments

• Highly organized and knows how to prioritize when working on multiple projects at the same time

• Coachable and always looking/willing to learn and grow

• Comfortable working in a fast-paced and dynamic environment

• A self-starter who is dedicated, hungry, and driven to succeed

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As we enter our next phase of hyper-growth, we are seeking elite business generalists to join and grow a range of our functions. This is a high-bandwidth, high-visibility role designed for highly driven candidates who thrive on ambiguity and possess an “operator mindset."

This is a multi-disciplinary leadership track. Rather than slotting you into a rigid functional box today, we hire for raw talent, rigorous thinking, and extreme ownership. Based on your specific "superpower" and our priorities, you will be deployed into one of three critical functions: Chief of Staff, Business Operations, or Strategic Finance.

Areas of ownership:

Depending on your background and Parloa’s strategic roadmap, you will own one of the following domains:

• Chief of Staff: Act as the high-bandwidth force multiplier and strategic architect for the executive team. You will spearhead "Zero-to-One" breakthroughs while serving as the primary connective tissue across the organization. By identifying latent cross-functional risks and synchronizing disparate workstreams, you ensure our most ambitious strategic bets are translated into flawless, company-wide execution.
• Business Operations: You are the architect of the "unowned" and the company’s ultimate finisher. You will identify and institutionalize high-impact opportunities that fall between functional silos, taking full end-to-end accountability for remediating stalled metrics and standing up entire organizational functions from scratch.
• Strategic Finance: Build the financial engine that fuels our global expansion and drives long-term enterprise value. You will define the capital allocation strategies and unit-economic models that steer board-level decisions, transforming complex data into the high-stakes ROI narratives that define our market trajectory.

The Path Forward: These roles are designed as an accelerated leadership track; by mastering the company’s systemic levers today, you are positioning yourself to transition into a P&L/product owning line leadership role as we continue to scale.

Who you are:

We are looking for the "top 1%" of polymaths - those who possess a rare blend of strategic polish and operational grit.

• Experience: 4 to 8 years of experience spanning top-tier professional services (MBB, Investment Banking, or VC/PE) and a high-growth startup environment.
• Academic Excellence: Degree from an Ivy League or equivalent elite global institution is a strong plus but not a prerequisite for those with equivalent "scar tissue”.
• Executive Presence: You can hold your own in a boardroom and translate complex AI transitions into clear, actionable business outcomes for stakeholders.
• Bias for Action:You don’t just strategize - you execute. You are equally comfortable at 30,000 feet as you are in ground-level implementation, with the agility to move between the two in a single afternoon.
• High EQ, Low Ego: You prioritize the mission above all else. You have the emotional intelligence to navigate complex dynamics and the humility to roll up your sleeves whenever the team needs you.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Salary Range Includes OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale - and want your work to matter in real, everyday moments - this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As the US Business Development Team Lead, you will spearhead our efforts in driving revenue growth and market expansion for our SaaS product in the US market.

Your mission is to lead and empower a team of Business Development Executives to establish and nurture relationships, drive sales opportunities, and deliver impactful results in a dynamic and competitive landscape.

Areas of ownership:

• Lead and mentor a team of Business Development Executives to achieve and exceed sales targets in the US market.
• Develop and execute strategic sales plans, focusing on enterprise-level clients and pipeline generation.
• Foster a culture of continuous learning and development within the team, providing coaching and training to enhance sales skills and performance.
• Collaborate closely with cross-functional teams including Account Executives, Marketing, and Partnerships to align sales strategies and drive business growth.
• Analyze sales data and metrics to identify trends, insights, and areas for improvement, driving informed decision-making and optimization of sales strategies.
• Maintain detailed documentation for sales processes, best practices, and training materials to ensure consistency and scalability.
• Drive collaboration and communication across the organization to achieve collective success and deliver exceptional customer value.

Our Sales Tech-stack:

LinkedIn Sales Navigator, Gong Engage, Salesforce, Clay, Nooks, Notion, Asana

Who you are:

• Proven track record of leading one or multiple Business Development Executive teams in the US region, focusing on enterprise-level sales.
• Experience in Business Development in a B2B SaaS company.
• Exceptional communication skills, both verbal and written in English. Additional Southern European languages are a plus.
• Strong analytical skills with the ability to derive insights from sales data.
• Ability to collaborate effectively with cross-functional teams and drive results in a fast-paced environment.

NICE TO HAVE:

• Previous experience working in the Conversational AI (ConvAI) space.

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager → Case Study → Leadership Call → Bar Raiser

Salary includes OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As Lead Customer Marketing at Parloa, your mission is to turn customer success into a strategic growth lever.

You will own and scale our global customer advocacy and engagement strategy, building a structured reference engine, elevating enterprise customer storytelling, and making customer engagement a measurable driver of expansion pipeline and Net Revenue Retention.

This role requires a commercially minded operator who combines strategic thinking with hands-on execution across Sales, Customer Engagement, Marketing, and Leadership.

Areas of ownership:

• Build and scale a structured global customer advocacy and reference program that accelerates enterprise sales cycles and strengthens trust in complex deals.
• Own customer storytelling across all key touchpoints, ensuring enterprise-grade proof is embedded into website, campaigns, PR, sales enablement, and major GTM moments.
• Lead customer engagement at WAVE (Parloa’s flagship customer conference) including agenda co-creation, sourcing and preparing customer speakers, and turning event participation into measurable expansion pipeline.
• Partner closely with Sales and Customer Engagement to activate top-tier customers for references, executive relationship building, speaking engagements, and peer exchange.
• Establish scalable processes, Salesforce tracking, and clear revenue impact measurement for advocacy, engagement, and expansion influence.

Who you are:

• 8–12+ years of B2B SaaS marketing experience, with significant ownership of customer marketing, advocacy, or lifecycle programs.
• Proven track record of building reference engines and activating enterprise customers in sales cycles and strategic engagements.
• Experience influencing retention, upsell, or expansion revenue in enterprise environments.
• Strong executive presence with the ability to engage, influence, and build trust with senior customer stakeholders.
• Commercial mindset with the ability to connect customer engagement initiatives to measurable revenue outcomes.
• Comfort operating in a fast-scaling environment where strategy and structure must be built simultaneously.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As our GSI Partnerships Manager, your mission is to establish, manage, and expand strategic relationships with global system integrators (GSIs) to accelerate Parloa's growth in the Conversational AI and Agentic AI markets. You will position Parloa as the preferred AI partner for GSIs by aligning our platform capabilities with their service offerings, co-developing joint solutions and industry-specific IP, and driving global activation and consumption growth. By doing so, you will unlock scalable revenue streams, enable transformational client outcomes, and ensure GSIs are deeply embedded in Parloa’s partner ecosystem worldwide.

Areas of ownership:

• Identify, recruit, and grow GSIs globally (Accenture, Deloitte, TCS, Infosys, Capgemini, Wipro, etc.) as strategic partners, ensuring consistent activation across regions.
• Develop and execute joint business plans with GSI partners, aligning on market strategy, solution roadmaps, consumption targets, and account pursuits.
• Drive consumption of Parloa solutions by embedding our Conversational and Agentic AI capabilities into large-scale GSI-led transformation programs.
• Build co-sell motions with GSIs: create joint go-to-market strategies, execute joint pursuits, and support end-to-end customer transformation programs.
• Develop and package joint IP and industry-specific offerings that combine Parloa’s AI platform with GSI expertise to address vertical use cases (e.g., banking compliance, telco CX, healthcare automation).
• Enable GSI partner success by aligning sales, solution engineering, product, and enablement teams to accelerate onboarding, training, and certification.
• Ensure global scalability of GSI partnerships by replicating best practices, fostering knowledge-sharing, and building repeatable frameworks across regions.
• Influence C-level relationships within GSIs to secure executive sponsorship, joint investments, and long-term strategic alignment.
• Collaborate cross-functionally with Parloa Sales, Marketing, Product, and Customer Success to ensure seamless integration of GSI-led opportunities into Parloa’s growth engine.

Who you are:

• 10+ years of experience in strategic alliance management, partner sales, or GSI relationship management in enterprise software or SaaS.
• Proven track record of building and scaling GSI alliances globally that deliver measurable revenue, consumption, and market impact.
• Strong executive network within major GSIs (Accenture, Deloitte, Capgemini, Infosys, TCS, Cognizant, Wipro, etc.).
• Expertise in Conversational AI, Agentic AI, and Customer Experience transformation—able to articulate Parloa’s differentiated value proposition to GSIs and their clients.
• Experience designing joint IP and vertical-specific solutions with GSIs.
• Strong commercial acumen: able to build and negotiate joint GTM agreements, revenue models, and consumption-based incentives.
• Excellent communication, negotiation, and stakeholder management skills—comfortable presenting to executive leadership.
• Strategic thinker with operational discipline: capable of balancing long-term alliance development with near-term sales execution.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

OTE Salary Range - $180,000 - $250,000

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the Role:

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

Areas of Ownership:

• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Who you are:

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
• Product thinking: built client-specific roadmaps aligned with platform strategy.
• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice-to-have:

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.
• Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
• Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
• AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
• Learning loop: created reusable patterns from custom work, fed learnings to product.

Your Recruiting Process at Parloa:

TA Screen → Hiring Manager Call → Case Study (take-home) → Case Study Presentation → Bar Raiser Interview 

Salary Ranges include OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Forward Deployed Engineer, VoIP your mission is to make Parloa work flawlessly in the real world of enterprise telephony. You are the deep VoIP/SIP expert embedded in our most critical customer integrations—owning the end-to-end technical path from “a phone rings” to “the bot answers,” across carriers, SIP trunks, SBCs, networks, and enterprise constraints.

You’ll operate where product, infrastructure, and customer reality meet: diagnosing tricky call flows, designing robust connectivity patterns, unblocking go-lives under pressure, and shaping how Parloa integrates with telephony ecosystems—both for customers and partners.

Areas of ownership:

• Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production).
• Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints.
• Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast.
• Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements.
• Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures.
• Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation.
• Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps.
• Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments.
• Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements.

Who you are:

• 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact.
• Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments.
• Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures).
• Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure.
• Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders.
• Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions.
• Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable.
• Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language.

Our recruiting process:

TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser

Salary Ranges include OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Senior Value Consultant at Parloa, you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO-grade business cases, ensuring our customers clearly understand—and can defend—the economic impact of adopting Parloa.

This is a highly strategic, customer-facing role where you operate at the intersection of Sales, Solutions Engineering, and executive stakeholders. You translate complex AI capabilities into measurable business outcomes, enabling a shift from feature-led selling to value-led decision-making.

You will work on high-impact, $1M+ enterprise opportunities, partnering closely with Account Executives and Solution Engineers to shape deal strategy, influence executive stakeholders, and drive confident investment decisions.

This is your opportunity to define how value is quantified and communicated in enterprise AI, helping global organizations justify, adopt, and scale agentic AI with clarity and confidence.

Areas of Ownership:

• Own value engineering across the full sales lifecycle, from early-stage value framing through late-stage deal support and post-live value validation
• Build CFO-grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements
• Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes
• Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion
• Enable value-led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio)
• Translate complex financial analysis into clear, compelling executive narratives that resonate with CFOs, CIOs, and business leaders
• Drive post-sale value realization by validating outcomes and supporting expansion through proven impact
• Capture and operationalize field learnings into scalable GTM playbooks, value frameworks, and industry-specific benchmarks

Who You Are:

• You bring 5+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise B2B SaaS or software environments
• You have a proven track record of building and owning ROI models and business cases that influenced $1M+ enterprise deals involving finance and procurement stakeholders
• You have strong financial modeling expertise (e.g., NPV, IRR, TCO, payback, multi-year scenarios) and can confidently defend assumptions in executive conversations
• You thrive in complex, ambiguous environments with incomplete data, tight timelines, and multi-stakeholder decision processes
• You have executive presence and can translate complex analysis into clear, persuasive business narratives
• You are highly autonomous, with a strong ownership mindset, while collaborating effectively across Sales, Solutions Engineering, and GTM teams
• You are hands-on and pragmatic, comfortable building models from first principles rather than relying on templated approaches

Nice to Have:

• Industry experience in Travel, Insurance, Healthcare, Financial Services, or Retail, especially in large-scale customer operations environments
• Exposure to contact center operations or CX technology ecosystems (e.g., CCaaS, CRM, workforce management, analytics platforms)
• Background in enterprise SaaS, AI companies, or top-tier consulting firms supporting complex enterprise sales cycles
  
  

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Case Study / Presentation → Bar Raiser

Travel:

Travel up to ~40% to support enterprise customers, primarily across the US

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a Senior IS&T Governance Partner at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization’s most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times. at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization’s most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times.

Our IS&T Governance Department is building a world-class framework for governance, assurance, and risk management. We are establishing a mature structure of internal controls, reviews, and audits to certify our products and operations against the highest international standards, including ISO 27001, ISO 22301, PCI DSS, HIPAA, and other relevant regulatory and industry frameworks.

Today, our team consists of four specialists covering Risk Management, Compliance, Business Continuity, and Information Security Management. We are now expanding this function to scale with the company’s growth and increasing regulatory and security demands.

This is a rare opportunity to become an early member of Parloa’s internal Governance function and play a pivotal role in shaping how security, compliance, and risk management are embedded into a high-growth, AI-driven organization. You will help ensure that Parloa not only complies with all applicable regulatory and contractual obligations, but set

Areas of ownership:

• Act as a core member of the remotely distributed IS&T Governance team, fostering a strong culture of security and compliance awareness across planning, development, and operational activities.
• Ensure that changes in product, development, and operational processes are properly documented, risk-assessed, and reviewed in a timely and structured manner.
• Partner with the Commercial organization by supporting security and compliance questionnaires, contributing to contract and DPA reviews, and participating in customer calls as a trusted subject matter expert.
• Manage and respond to incoming requests related to compliance, information security, and regulatory topics, providing clear, pragmatic, and actionable guidance to internal stakeholders.
• Serve as the internal authority on information security best practices, continuously promoting industry standards and driving their consistent adoption across the organization.
• Lead and support the preparation, execution, and continuous maintenance of security certifications and regulatory frameworks (e.g., ISO 27001, ISO 22301, SOC 2, PCI DSS, HIPAA).
• When new certifications or regulatory frameworks are required, take ownership of understanding the applicable security and legal requirements in close alignment with Legal and the DPO, and translate them into hands-on guidance for engineering, product, and operations teams.
• Drive the practical implementation and adoption of compliance controls by embedding governance and security requirements into daily workflows and technical designs.
• Contribute to the definition and continuous improvement of governance processes, policies, and standards to ensure scalability and long-term audit readiness.
• Support risk assessments, DPIAs, and control design activities for new products, features, and architectural changes..

Who you are:

• A seasoned GRC / Information Security professional with 6–10+ years of experience across information security, compliance, risk management, and regulatory frameworks in technology-driven environments.
• Deeply experienced in security and compliance standards such as ISO 27001, SOC II, FedRAMP, PCI DSS v4, ISO 42001, and data protection regulations (e.g., GDPR, CCPA), with a strong understanding of how they apply in modern SaaS and AI platforms.
• A trusted advisor who can confidently engage with engineers, product leaders, legal teams, auditors, and enterprise customers, translating complex regulatory requirements into clear, practical actions.
• A hands-on operator who is comfortable moving between strategic governance design and detailed control implementation, audits, and evidence generation.
• A builder of scalable governance who designs processes and controls that enable speed and innovation rather than slow them down.
• A culture carrier who naturally embeds security, privacy, and compliance thinking into everyday decision-making across the organization.
• Analytical and pragmatic, balancing regulatory rigor with business reality to deliver solutions that are both compliant and operationally efficient.
• Resilient under pressure, remaining structured, credible, and decisive in audits, customer security reviews, and high-stakes compliance discussions.
• A continuous learner who stays current on emerging regulations, security standards, and best practices in cloud security, AI governance, and data protection.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

OTE Salary Range - $150,000 - $170,000 + Equity
Range includes Bonus

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As the Software Engineer, GTM at Parloa, you will reimagine how our Go-To-Market organization operates by building the systems, tools, and workflows that power it.

This is not a role focused on configuring SaaS tools or maintaining existing systems. You will design and build custom solutions from the ground up that directly improve how GTM operates across the full lifecycle.

You will work closely with Engineering, Product, and GTM leadership to identify high-impact problems and turn them into working systems. You will build across our stack, which includes TypeScript, Node.js, Python, React, NoSQL databases, and modern AI tooling, to create internal tools, integrations, and automated workflows. You will partner directly with our Lead Engineer for Special Projects to solve problems and ship quickly.

At Parloa, AI is embedded in how we build. You will use AI as a core part of your development process, moving rapidly from idea to prototype to production and pushing tools like Claude, Cursor, and Codex to their limits.

This is your opportunity to own problems end to end, operate with a high degree of autonomy, and build systems that directly impact how a company scales revenue. You will work at the intersection of engineering and business, translating strategy into systems that drive measurable outcomes.

Areas of Ownership: 

• Build and own internal systems that power how Parloa’s GTM organization operates end to end, from lead flow through customer expansion
• Translate GTM strategy and business problems into scalable technical solutions, including custom tools, workflows, and system architectures
• Design and develop AI-powered workflows that improve efficiency, decision-making, and execution across the entire GTM motion
• Rapidly prototype new ideas using AI-assisted development, validate impact, and evolve successful solutions into production-grade systems
• Identify bottlenecks, inefficiencies, and manual processes across the GTM lifecycle and replace them with automated, reliable systems
• Build and maintain integrations across core GTM systems using APIs, webhooks, and data pipelines to ensure consistent and accurate data flow
• Own the quality, scalability, and maintainability of the systems you build, balancing speed of execution with long-term reliability
• Partner directly with GTM and company leadership to prioritize, scope, and deliver high-impact initiatives
• Enable GTM teams to operate more independently by building tools that are intuitive, accessible, and well-documented for non-technical users

Who You Are:  

• Experience building and maintaining high-quality software systems or applications, with the ability to work across the stack and take solutions from prototype to production
• Deep experience with AI-native development workflows, including regular use of tools such as Claude, Cursor, or Codex
• Strong proficiency in TypeScript or JavaScript and Python
• Experience building and integrating systems using APIs, MCP, CLI tools, webhooks, and OAuth
• Ability to operate effectively in ambiguous environments, defining problems as well as solving them without detailed specifications
• Strong communication skills with the ability to work closely with non-technical stakeholders and translate technical solutions into business value
• Ability to move quickly while maintaining high standards for reliability, scalability, and code quality
• Strong understanding of version control and CI/CD practices, including Git workflows, branching strategies, and automated testing and deployment pipelines such as GitHub Actions

Nice to Have: 

• Experience working with CRM systems, project management tools, or BI platforms in a production environment
• Experience building browser extensions or developer productivity tools
• Active contributions to open-source AI tooling or developer communities
• Experience with containerization technologies such as Docker or Kubernetes for packaging and deployment

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization.

You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem.

This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations adopt, scale, and realize value from agentic AI.

Areas of Ownership:

• Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization
• Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
• Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives
• Build and sustain strong, trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic transformation partner
• Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives
• Identify and unlock expansion opportunities by scaling successful initiatives across regions, teams, and use cases
• Partner cross-functionally with Account Executives, Solution Engineers, Value Consultants, and partners to align on strategy, execution, and growth
• Represent Parloa’s leadership in agentic AI, customer experience transformation, and enterprise innovation in customer engagements

Who You Are:

• You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts
• You have a proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes
• You operate with a strong ownership mindset, are comfortable navigating ambiguity, and can align cross-functional teams around shared goals
• You have executive presence and are confident influencing senior stakeholders through clear, data-driven communication
• You understand AI, automation, and enterprise systems, and can connect technical capabilities to real business impact
• You bring a structured, proactive, and collaborative approach, elevating teams through clarity, rigor, and execution

Nice to Have:

• Advanced degree (MBA or Master’s in Business, Engineering, or a related field)
• Exposure to AI, cloud, or data-related domains
• Experience working in complex, multi-region enterprise environments

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Talent Acquisition Partner at Parloa, you’ll play a key role in supporting our ambitious growth plans across the U.S. and beyond. You’ll operate at the heart of our growth engine, driving hiring with speed, focus and consistency.

This role is built for someone who enjoys execution, thrives in fast-moving environments and takes ownership of delivering strong hiring outcomes. You won’t just fill roles, you’ll help us scale the team that’s building the future of AI-driven customer experience.

Areas of ownership:

• Own full-cycle recruiting across GTM and Product roles, with a focus on building high-talent-density teams at scale
• Partner closely with hiring managers to move searches forward quickly, aligning on priorities, profiles, and decision making
• Build and maintain high-quality, high-volume pipelines through proactive sourcing, market mapping and targeted outreach
• Deliver against key recruiting metrics, including retention, time-to-fill, pipeline conversion and offer acceptance rate
• Operate with urgency, balancing speed and quality to consistently land strong hires in competitive markets
• Create a smooth, engaging candidate experience from first touch through close, 
• Apply structured and inclusive hiring practices to support consistent decision-making
• Contribute to evolving recruiting workflows, tools, and processes to support scale and improve efficiency over time

Who you are:

• 3–5 years of full-cycle recruiting experience in a startup or high-growth (scale-up) environment
• A proven track record of hitting hiring goals and delivering against key recruiting metrics
• Strong data literacy, with the ability to use insights to guide decisions and improve funnel performance
• Hands-on experience with recruiting tools like Greenhouse and Ashby
• Demonstrated experience sourcing candidates in competitive markets
• Strong organization and ability to manage multiple roles in parallel
• Clear communication skills and a collaborative, team-first mindset
• A bias toward action you move fast, stay focused and get things done
• Based in New York and able to work from the office 2–3 days per week
  
  

Our recruiting process:

Hiring Manager → Technical Interview → Meet Head of Talent → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Range includes OTE

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.

It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations — and services partners play a critical role in how these transformations are executed and scaled.

As the Services Partnerships Manager, you will own and grow a portfolio of strategic CX Integrators and Regional Systems Integrators across North America. These partners are deeply embedded in enterprise organizations, working across multiple stakeholders, departments, and complex delivery environments.

You will operate as a hands-on, deal-oriented partner leader, working closely with both partners and Parloa’s internal teams to drive pipeline, influence complex enterprise sales cycles, and ensure successful go-to-market execution.

This is a highly cross-functional role at the intersection of partnerships, sales, and delivery; requiring strong execution, structured thinking, and the ability to navigate complex stakeholder environments.

This is your opportunity to build deep, strategic partnerships, directly influence enterprise deals, and drive measurable business impact through co-selling and services-led growth.

Areas of ownership:

• Own and grow relationships with a focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability
• Develop and execute joint business plans, including go-to-market strategy, pipeline targets, enablement, and delivery readiness
• Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams
• Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers
• Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment throughout the sales cycle
• Maintain strong pipeline discipline and visibility across partner-driven opportunities, ensuring accuracy and rigor
• Enable partners to build and scale offerings around Parloa, including how they position, sell, and deliver the platform
• Act as a central point of accountability across partners and internal teams, driving clear communication, alignment, and execution
• Navigate complex stakeholder environments to resolve misalignment and keep deals and partnerships progressing
• Provide structured feedback on partner performance, market dynamics, and GTM execution to inform partnerships strategy

Who you are:

• 5+ years of experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud ecosystems
• Experience working with CX Integrators, consulting firms, or systems integrators in a co-sell motion
• Proven ability to influence and drive complex enterprise sales cycles in partnership with Sales teams
• Strong operator mindset with a focus on execution, pipeline generation, and deal progression
• Experience contributing to go-to-market strategies, partner offerings, or services practices
• Familiarity with Microsoft and or SAP ecosystems is a strong plus
• Strong communication and stakeholder management skills with the ability to navigate complex environments

Travel:

• Travel expected at approximately 25 to 40 percent

Our recruiting process:

Talent Acquisition → Hiring Manager → Case Study(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.

It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations, and partnerships are a critical lever in how we scale that transformation.

As the Sr Channel Partnerships Manager, you will build and scale Parloa’s indirect channel across North America, working with Technology Services Distributors (TSDs) and their advisor ecosystems. This is a high-ownership, build-focused role, where you will define how Parloa activates partners, generates pipeline, and drives revenue through indirect channels.

You will operate at the intersection of ecosystem development, pipeline generation, and go-to-market strategy; working closely with partners and internal teams to turn channel relationships into measurable business impact.

This is your opportunity to build a channel motion from the ground up, shape how Parloa engages with the broader partner ecosystem, and drive meaningful revenue growth through a scalable indirect model.

Areas of ownership:

• Own and grow relationships with Technology Services Distributors and their advisor networks, positioning Parloa as a go-to solution within the channel
• Recruit, onboard, and enable high-potential sub-agents aligned to Parloa’s ICP, ensuring effective positioning in customer conversations
• Activate partners to consistently generate qualified pipeline and source net-new opportunities
• Partner with Sales to route, prioritize, and advance channel-sourced deals with clear ownership and alignment
• Support partner-led opportunities in collaboration with Solution Engineering, strengthening early-stage technical credibility
• Define and enforce clear rules of engagement across partners and internal teams, including deal ownership and execution standards
• Maintain discipline across deal registration, pipeline attribution, and partner activity tracking with Revenue Operations
• Partner cross-functionally with Marketing, Enablement, and Partner Programs to drive training, engagement, and partner performance
• Provide structured field feedback to inform partner programs, incentives, and overall channel strategy
• Help build scalable processes, playbooks, and systems to support long-term channel growth

Who you are:

• 7+ years of experience in channel partnerships, partner sales, or business development within SaaS or enterprise technology
• Proven track record of generating pipeline through indirect partner ecosystems such as TSDs, VARs, or advisor networks
• Strong understanding of channel mechanics including deal registration, attribution, partner incentives, and revenue models
• Experience working cross-functionally with Sales, Solution Engineering, and Revenue Operations to drive deal execution
• Ability to operate in a high-growth, build-focused environment with a strong sense of ownership and accountability
• Strong communication and relationship-building skills with the ability to influence senior stakeholders
• Structured and disciplined in managing pipeline, partner engagement, and execution

Travel:

• Travel expected at approximately 25 to 40 percent

Our recruiting process:

Talent Acquisition → Hiring Manager → Case Study(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

At Parloa, our AI agents turn customer conversations into lasting loyalty. As a Principal Product Marketing Manager at Parloa you will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure. You aren’t just marketing AI; you are defining the new standard for human-AI interaction in the enterprise.

You will play a crucial role in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones.

Areas of ownership:

With an owner’s mindset, you will help Parloa move beyond features and benefits to lead the evolution of our market positioning. You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we are the undisputed category leader.

• Specifically, you will lead product marketing efforts in support of our commercial teams as they continue to land 7-figure deals. You will help define Parloa’s overall market narrative, own the evolution of our ICP, and architect value frameworks and ROI narratives.
• Develop compelling content to support sales initiatives and joint marketing with partners, be the expert for enablement sessions, and guide communication efforts across multiple audiences and channels.
• Drive our ecosystem’s go-to-market strategies, empowering sales & partnership teams with sophisticated use cases and proof points based by research, infused competitive differentiators in collaboration with our Competitive Intelligence team
• Amplify our thought leadership on AI agents and AI agent platforms: help source ideas, translate technical concepts into the language of our buyers, create and/or collaborate on content, and speak on webinars and at events. 
• Lead strategic “big bet” initiatives by taking the helm on high-stakes cross-functional projects that help us keep growing revenue 3X. This might include key deal cycles, industry-defining research, strategic partner engagements, or executive event participation.

Who you are:

• 8 years of experience in Product Marketing roles, or 10 years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You should have a deep Product Marketing playbook.
• A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and executive-level deal support. When Sales or Partnerships need the big guns, they look to you for guidance. 
• Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention.
• Ambidexterity for both strategy and tactics. You’ve crafted a strategic narrative in collaboration with executive stakeholders, and also created visually appealing sales collateral from top to bottom.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

OTE Salary Range - $210,000 - $250,000 + Equity

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As a Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners.

You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey.

By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes.

This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.

Areas of ownership: 

• Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases

• Lead technical discovery and translate business needs into scalable AI agent solutions

• Support POCs, demos, and technical validations to drive successful deal progression

• Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs

• Build partner capabilities over time to independently drive high-quality opportunities

• Partner closely with Sales and Partnerships to support partner-led and co-sell motions

• Shape solution design to align technical feasibility with customer and commercial goals

• Communicate complex technical concepts clearly across technical and business audiences

• Drive technical win conditions throughout the deal lifecycle

• Build and maintain strong relationships with strategic and emerging partners

• Identify and develop expansion opportunities across use cases, customers, and regions

• Act as a bridge between partners and internal teams (Sales, Product, Customer)

• Support development of scalable enablement assets and best practices

• Capture and translate partner and customer feedback into actionable product insights

• Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy

• Collaborate cross-functionally to refine messaging, positioning, and solution approach

• Contribute to scaling Parloa’s partner ecosystem as a core growth channel

Who You Are:

• You bring 5+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software

• You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture)

• You can balance hands-on technical depth with high-level solution storytelling and business value articulation

• You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes

• You are a strong communicator who can engage both technical audiences and senior business stakeholders

• You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams

Nice to Have:

• Experience working with technology or services partners in a pre-sales or enablement capacity

• Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains

• Knowledge of Salesforce (SFDC) or other CRM tools

• Background in digital transformation or CX optimization initiatives

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.



Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service through AI-powered agents. In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences.

You will work at the intersection of LLMs, conversational design, and enterprise systems, translating complex requirements into robust, production-ready AI workflows. From early solution design to deployment and optimization, you will ensure agents perform reliably, integrate seamlessly, and deliver measurable impact.

This is your opportunity to design and deploy cutting-edge AI Agents at scale—shaping how enterprise companies leverage LLMs to transform customer experience and operational efficiency.

Areas of Ownership:

• Lead the design and implementation of AI agent solutions, translating customer requirements into scalable conversational workflows and architectures

• Develop and refine LLM-driven agent behavior through prompt engineering, embeddings, and structured workflows

• Ensure high-quality, reliable performance through guardrails, testing, and continuous iteration based on data and feedback

• Break down complex processes into model-friendly interactions and optimize conversational flows (e.g., tone, SSML, logic)

• Design and deliver end-to-end solutions by integrating AI agents with enterprise systems (APIs, CRMs, backend services)

• Troubleshoot and resolve issues across workflows, integrations, and system behavior in production environments

• Collaborate cross-functionally with Engineering, Product, and Customer teams to ensure successful delivery and scalability

• Act as a trusted advisor to customers, guiding them on best practices and helping scale AI solutions across use cases

• Translate ambiguous business needs into structured solutions while challenging unrealistic requirements when needed

• Document best practices and contribute to building scalable knowledge and enablement assets across the team

Who You Are:

• You bring 4+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications

• You have hands-on experience in conversation design and AI agent development

• You are comfortable working with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization

• You have strong analytical and problem-solving skills, with the ability to break down complex workflows into structured solutions

• You are experienced in working with APIs, system integrations, and enterprise architectures

• You bring strong project and stakeholder management skills, with a focus on execution and delivery

• You have a high level of attention to detail, especially when designing and refining conversational flows

Nice to Have:

• Experience with A/B testing and performance optimization of AI systems

• Familiarity with contact center technologies, CX platforms, or automation tools

• Background in enterprise software or large-scale system implementations

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations.

As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts. These organizations operate across multiple stakeholders, departments, and geographies — requiring strong executive presence, structured thinking, and disciplined execution.

You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth. This is a highly cross-functional role at the intersection of strategy, execution, and commercial impact.

This is your opportunity to act as a strategic partner to leading enterprise organizations—driving AI adoption, delivering measurable business impact, and shaping long-term customer growth through Parloa’s platform.

Areas of Ownership:

• Serve as the primary strategic partner for a portfolio of enterprise customers, building relationships across technical, operational, and executive stakeholders

• Develop and execute structured account strategies aligned to customer business goals, transformation initiatives, and long-term growth

• Lead executive engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment

• Partner cross-functionally with Implementation, Product, and Engineering to drive successful deployments from kickoff through go-live

• Establish clear governance, timelines, and accountability across workstreams while proactively identifying and mitigating risks

• Drive adoption and change management to ensure solutions are fully embedded and delivering value beyond initial launch

• Define, track, and communicate key success metrics (e.g., automation, CSAT, efficiency, cost savings) through clear, executive-level insights

• Identify performance gaps and implement structured action plans to improve outcomes and optimize impact over time

• Drive commercial growth by identifying expansion opportunities, building account roadmaps, and supporting renewals

• Contribute to strong Net Revenue Retention (NRR) by aligning customer success with long-term business value

• Position Parloa as a strategic partner by proactively shaping customer strategy, not just executing on requests

Who You Are:

• You bring 5+ years of experience in Enterprise Customer Success, Strategic Account Management, Consulting, or similar roles within SaaS or enterprise technology

• You have experience managing large, complex accounts (typically $500K+ ARR or comparable complexity)

• You are comfortable operating at both a strategic level (executive alignment, roadmap planning) and operational level (driving execution and delivery)

• You have a proven ability to influence Director, VP, and C-level stakeholders

• You have experience driving measurable business outcomes tied to defined KPIs

• You bring strong project management and organizational skills, with the ability to manage multiple priorities in parallel

• You have experience supporting or contributing to account expansion and renewal strategies

Nice to Have:

• Experience in AI, automation, CX platforms, or contact center technologies

• Background in digital transformation or operational modernization initiatives

• Experience working with global or multi-region enterprise organizations

Our Recruiting Process:

Talent Acquisition  → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.