Pacvue
Pacvue is the market leading global SaaS company, offering cutting edge marketing automation & insight software powered by AI for the ecommerce industry. Voted #1 advertising tool for ecommerce, we automate decision-making, improve performance, and save time. We are first to market launching retail media platforms with strong relationships in the retail space, working across Amazon, Walmart, Target, Instacart, and many more. According to Boston Consulting Group, this represents a $100B market opportunity, and we’re just getting started! Come join us!
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About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
Pacvue is seeking a self-starter with a proven ability to build relationships, dive deep into data, and execute at both strategic and tactical levels to drive client success. This role is designed for someone passionate about retail media and advertising who can develop growth strategies, deliver actionable insights, and achieve measurable results for enterprise brands and agencies across platforms like Amazon, Walmart, Target, and Instacart.
The ideal candidate combines exceptional analytical skills with creative problem-solving, enabling them to navigate complex challenges, craft innovative solutions, and deliver value to clients at scale. This role is singularly focused on client results and does not require people management responsibilities.
Responsibilities:
- Client Relationship Management: Build trust and transparency with enterprise brands and agencies while delivering results aligned with joint business objectives.
- Strategy Development: Create and execute retail media strategies, including paid search and display, to drive traffic, conversions, and organic search ranking improvement.
- Budgeting and Planning: Develop annual budget recommendations, allocate resources across campaigns, and create marketing calendars aligned with macro and micro seasonal trends.
- Technology Utilization: Leverage Pacvue’s tools for budget pacing, trend analysis, and campaign performance monitoring to meet client objectives efficiently.
- Performance Analysis:
- Prepare detailed reports on campaign performance, analyze category trends, and conduct competitive benchmarking.
- Utilize tools such as Amazon Marketing Cloud (AMC) and third-party measurement tools to evaluate performance, optimize strategies, and deliver advanced insights to clients.
- Provide actionable recommendations that align with broader business goals and improve KPIs.
- Retail Readiness: Recommend operational improvements to maximize sales opportunities and increase participation in retailer programs and promotions.
- New Product Launches: Develop strategic retail media plans with readiness recommendations for new product launches.
- Creative Problem-Solving: Use innovative thinking to overcome client challenges, tailoring solutions to achieve both immediate wins and long-term growth.
- Thought Leadership: Provide input on Pacvue’s platform development, contribute to client training initiatives, and support industry education programs by sharing expertise.
- Collaboration: Work effectively with cross-functional teams, clients, and stakeholders to ensure alignment, streamline processes, and deliver exceptional results. This role is primarily an individual contributor role so people management is not required. The ability to foster strong working relationships and contribute to a team-oriented environment is required, though.
Skills & Qualifications:
- 7+ years in eCommerce account management, digital marketing, or sales.
- Proven success in managing complex Search and/or Display Media strategies across retail media platforms like Amazon, Walmart, Target, and/or Instacart.
- Experience working with enterprise brands and agencies to deliver measurable results at scale.
- Strong track record of driving results and implementing ideas in a fast-paced environment.
- Previous product management, project management, financial analysis, and negotiation is a plus
- Advanced analytical abilities, including the ability to work with large datasets, uncover insights, and translate data into actionable strategies.
- Expertise in using measurement tools like AMC and third-party platforms to optimize media performance.
- Demonstrate an in-depth understanding of how the Amazon marketplace and flywheel works. Similar knowledge of other retail media network algorithms is a plus.
- Strong organizational, communication, and presentation skills.
- A balance of creative problem-solving and structured analytical thinking to address client needs effectively.
- Moderate proficiency in Excel and comfort with reporting tools.
Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
The annual base salary range for this position is $130,000k-$150,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
#LI-remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the Role:
We are seeking an experienced Senior Display Media Account Manager to develop and execute digital media strategies on behalf of clients. As a Senior Display Media Account Manager, you will be responsible for driving superior business results through strong relationship building, developing an in-depth knowledge of the client’s business goals and objectives, understanding the categories in which they compete to strategically grow share, while providing solid reporting and analytics to demonstrate success against joint business plans. This role will be primarily focused on Amazon DSP, with additional training responsibilities which are intended to educate our clients on DSP best practices, teach them how to build and manage an effective DSP strategy, and demonstrate how to integrate complex DSP campaigns into a cohesive, full-funnel advertising program.
We are looking for a self-starter with a proven track record of building relationships and taking full ownership of client inputs to deliver results. The ideal candidate will deliver an excellent client experience and execute at both a strategic and tactical level to deliver growth for our clients across various retail media platforms, with a strong focus on Amazon DSP. This includes activities such as creating and managing display media strategies for various retailers, providing annual and ongoing budget recommendations to help clients achieve their business objectives, highlighting other operational KPIs or opportunities that impact advertising effectiveness, and delivering regular reporting on advertising performance. This position requires a candidate who can easily dive deep into a data set, develop tactical strategies, and present their action plan to gain alignment with senior leaders.
Why work at Pacvue?
- Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
- Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
- Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
- Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
Responsibilities:
- Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
- Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach
- Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement
- Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs
- Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives
- Develop an annual marketing calendar incorporating key drive periods (including relevant macro and micro seasons), new product launches, and clients’ national media calendars
- Leverage Pacvue technology to manage budget allocation, communicate with client on trends and pacing, and deliver results within client budget thresholds
- Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio
- Maximize retailer share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines
- Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs
- Act as Amazon DSP expert within broader Pacvue team, with potential to train and educate internal teams on DSP best practices
- Responsible for reporting, analysis, and communication with Pacvue and client management teams
Skills & Qualifications:
- 5+ years’ experience working in eCommerce advertising, marketing, or sales, and/or digital marketing
- 5+ years previous client-facing account management experience
- Previous product management, project management, financial analysis, negotiation and/or marketing experience is a plus
- An in-depth knowledge of display media advertising, with prior Amazon DSP experience
- Demonstrate an in-depth understanding of how retail media, sales, and operations work together to successfully drive an eCommerce business
- Proven track record in relationship building and account management
- Proven success in driving results and implementing ideas in a fast-paced environment
- Works efficiently and is always looking to streamline processes and workflows
- Excellent organizational, communication, and presentation skills
- Strong analytical skills and the ability to take large data sets and extract actionable recommendations are a must
- Moderate Excel and PowerPoint skills are a must
Company Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Remote Work Options and Flexibility
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
The annual base salary range for this position is $105,000k-$130,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
#LI-remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
We are looking for a self-starter with a proven track record of building relationships and taking full ownership of client inputs to deliver results. The ideal candidate will deliver an excellent client experience and execute at a strategic and tactical level to deliver growth for our clients across various retail media platforms. This includes activities such as creating and managing paid search and display media strategies for various retailers, providing annual and ongoing budget recommendations to help clients achieve their business objectives, highlighting other operational KPIs or opportunities that impact advertising effectiveness, and delivering regular reporting on advertising effectiveness. This position requires a candidate who can easily dive deep into a data set, develop strategies, and present their action plan to gain alignment with senior leaders.
Key Duties:
- Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
- Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach
- Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement
- Leverage retail media activities and other retail readiness recommendations to drive increased traffic and conversion and organic search ranking improvement
- Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs
- Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives
- Develop an annual marketing calendar incorporating key drive periods including relevant macro and micro seasons, new product launches, and client media calendars
- Leverage Pacvue technology to manage budget pacing, communicate with client on trends and pacing, and deliver results within client budget thresholds
- Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio
- Maximize retailer share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines
- Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs
- Responsible for reporting, analysis, and communication with Pacvue and client management teams
Requirements:
- 5+ years experience working in eCommerce account management, sales, and/or digital marketing
- Previous account management experience
- Previous product management, project management, financial analysis, negotiation and/or marketing experience is a plus
- Demonstrate an in-depth understanding of how retail media, sales, and operations work together
- Proven ability to effectively manage complex Search and/or Display Media strategies across retail media providers like Amazon, Walmart, or Instacart
- Proven track record of relationship building and account management
- Proven success in driving results and implementing ideas in a fast-paced environment
- Works efficiently and is always looking to streamline processes and workflows
- Excellent organizational, communication, and presentation skills
- Strong analytical skills, and the ability to take large data sets and extract actionable recommendations, are a must
- Moderate Excel skills are a must
- Previous people management experience a plus
Company Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Remote Work Options and Flexibility
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
The annual base salary range for this position is $105,000k-$130,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
#LI-remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
The Senior Customer Success Manager manages a portfolio of clients and partners with senior team members on complex enterprise accounts. Liaising with internal departments, you will be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will contribute to the development and improvement of internal processes and workflows in collaboration with the broader team.
Responsibilities:
- Make customers successful by providing high quality technical support and service.
- Foster account growth/expansion via new products and markets by executing against established account plans and identifying opportunities to share with senior team members.
- Provide tactical support for priority accounts and support broader account strategy development in partnership with senior team members.
- Proactively identify and escalate complex client issues to senior team members as needed.
- Develop deep expertise in the Pacvue platform and retail media landscape and contribute to internal knowledge-sharing initiatives. Support webinars or training sessions in partnership with senior team members as needed.
- Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
- Identify process improvement opportunities and collaborate with the team to enhance current workflows.
- Educate users on latest SaaS platform features.
- Address technical issues relating to software function and upgrades.
- Share client feedback and insights with the R&D team to help inform feature enhancements.
- Create product reports and recreate errors for documentation and communication with developers.
Skills & Qualifications:
- 3+ years of digital/search advertising work experience and domain knowledge
- 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
- Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
- Experience with social commerce platforms, like TikTok, a plus
- Customer success, consulting service or pre-sales experience and expertise a plus
- Great interpersonal skills, team player and customer service focused attitude
- High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Strong analytical skills
- Moderate Excel skills
Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
The annual base salary range for this position is $110,000-$120,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
#LI-Remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the Role:
The Senior Financial Analyst will be a key contributor and collaborative business partner to the Helium 10 business unit and R&D organization at Pacvue. This is a high impact role that will help drive financial visibility and decision-making. This role sits at the intersection of finance and business strategy, supporting how Pacvue leadership evaluates resource allocation, manages performance, and pursues growth opportunities.
Responsibilities:
- Scenario Modeling & Business Case Analysis: Build bottoms-up financial models in partnership with senior team members to evaluate impact on revenue and KPIs from new initiatives, pricing and packaging changes, go-to-market investments, and other strategic bets
- Reporting & Monthly Close: Build and maintain reporting packages, variance analyses, and presentations for Board of Directors, leadership team, and budget owners, helping translate financial data and KPIs into clear business narratives; collaborate with accounting and other FP&A team members to ensure accuracy of month-end close and P&L reporting processes.
- Planning, Budgeting, & Forecasting: Own key components of monthly, quarterly, and annual planning and budgeting cycles, including revenue / expense forecasting and headcount planning
- Cross-Functional Business Partnering: Partner closely with functional leaders across SMB GTM, SMB CX, R&D to provide financial insights and support strategic decision-making
- AI Enhancements: Play a critical role in implementing AI automations (Claude, ChatGPT, etc) into FP&A reporting, planning, and financial modeling workflows
Skills & Qualifications:
- 3+ years of FP&A business partnering experience (ideally at a SaaS/subscription, ad tech, or other technology company) or some combination of FP&A, investment banking, and management consulting
- Strong financial modeling skills with the ability to build and maintain complex, dynamic, driver-based models from scratch; advanced Excel proficiency required
- Knowledge of SaaS/subscription and Advertising-based business models and KPIs a huge plus
- Demonstrated ability to communicate insights clearly and effectively to cross-functional stakeholders and explain financial concepts to non-finance audiences
- Experience with BI or reporting tools (e.g. Tableau) and familiarity with ERP systems such as Pigment (or similar) a huge plus
- Self-starter with strong intellectual curiosity and a track record of identifying and driving process improvements; comfortable operating with ambiguity in a fast-paced organization
Benefits:
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to One Medical and Wellhub
The annual base salary range for this position is $100,000-$120,000 USD. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
#LI-Remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
We are looking for a Principal Product Operations Manager to serve as the connective tissue between our customers, product teams, and engineering organization. In this role, you will own and evolve the product operations function, translating complex customer requirements into scalable systems, processes, and high-quality product delivery across our agile e-commerce and ad tech product portfolio.
This is a high-impact, cross-functional role for a strategic operator and strong influencer who is equally comfortable diving into technical systems and shaping how teams plan, build, and deliver products at scale. You will play a critical role in improving delivery performance, enabling better product outcomes, and driving operational excellence across the organization.
Responsibilities:
Product Operations Strategy & Ownership
- Own and evolve the product operations strategy and roadmap, aligning operational investments with product and business priorities
- Own and continuously improve the end-to-end product delivery process, with accountability for delivery predictability, quality, and cycle time across teams
- Design and implement scalable operating models, intake frameworks, and prioritization processes that support a multi-team product organization
- Identify systemic inefficiencies and drive cross-functional initiatives to improve operational performance at the organizational level
Customer & Requirements Leadership
- Serve as the primary bridge between customer-facing teams and product/engineering, leading the translation of complex business needs and customer feedback into clear, structured, and prioritized product requirements
- Lead discovery sessions, workshops, and stakeholder interviews to surface both functional and non-functional requirements
- Define and enforce standards for requirements quality, acceptance criteria, and success metrics across teams
- Ensure alignment between customer needs, product strategy, and delivery execution
Delivery Excellence & Program Leadership
- Own visibility into product delivery health, proactively identifying risks, dependencies, and trade-offs across teams
- Drive accountability for delivery outcomes, including velocity, quality, predictability, and alignment to product and business goals
- Lead cross-team coordination for high-impact and ambiguous initiatives, ensuring alignment and successful execution
- Partner with product leadership to translate operational insights into roadmap and prioritization decisions
Technical & Cross-Functional Influence
- Partner closely with engineering and architecture teams to influence technical decisions, surfacing trade-offs, dependencies, and scalability considerations
- Act as a bridge between technical and non-technical stakeholders, ensuring clarity and alignment across system design, API integrations, and data infrastructure
- Review and validate technical approaches and documentation, ensuring alignment with product requirements and long-term scalability
Data-Driven Operations & Continuous Improvement
- Define and own product operations metrics, dashboards, and reporting frameworks to measure delivery performance and product outcomes
- Use data to identify trends, diagnose systemic issues, and drive continuous improvement initiatives across teams
- Establish and scale operational playbooks, governance models, and escalation frameworks
- Ensure alignment between delivery execution and customer experience, product performance, and business impact
Agile Leadership & Enablement
- Champion and evolve agile best practices across a multi-team product organization, driving consistency, maturity, and continuous improvement
- Coach teams on effective planning, backlog management, and execution strategies to improve throughput and delivery quality
- Lead initiatives to reduce cycle time, improve predictability, and minimize defects across teams
Skills & Qualifications:
- 6+ years of experience in product operations, technical program management, or related roles within a technology-driven product organization
- Proven track record of owning and scaling product operations processes across multiple teams or product areas
- Deep experience in e-commerce and ad tech environments
- Strong technical fluency — comfortable influencing discussions involving APIs, data models, system design, and platform architecture
- Demonstrated ability to translate complex, ambiguous problems into structured frameworks and scalable solutions
- Expertise in agile methodologies (Scrum, Kanban, SAFe) and associated tooling (Jira, Confluence, Linear, etc.)
- Strong analytical and systems-thinking mindset, with experience defining and using metrics to drive decision-making
- Exceptional communication and stakeholder management skills, with the ability to influence without authority at all levels of the organization
Benefits:
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
- Company-subsidized membership to One Medical and Wellhub
The annual base salary range for this position is $150,000-$160,000. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
#LI-Remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
The Senior Retail Media Associate, Customer Onboarding supports the primary point of contact for new Pacvue clients from contract execution through go-live. You’ll assist the technical setup of core platform features, temporarily manage client campaigns, and conduct training sessions to ensure clients graduate from onboarding with the foundational configuration, automation, and working knowledge to operate Pacvue.
Responsibilities:
Support Client Onboardings
- Run core components of the onboarding program, including account setup and/or temporary hands to keys execution for client campaigns, including campaign organization, tagging strategy, rule logic, dayparting models, budget pacing, and reporting needs.
- Apply campaign management expertise across Retail Search, DSP, and AMC for temporary support for clients to deliver best-in-class setups
- Provide training sessions with clients, tailored towards Pacvue platform setup, guidance on optimization strategies, and performance tracking.
Manage Projects & Cross-Functional Teams
- Escalate and help resolve cross-functional blockers without dropping deliverables.
- Support handling client escalations and provide professional, clear stakeholder updates.
Scale & Improve the Program
- Identify opportunities for AI-enabled workflows and contribute to improvements that enhance onboarding efficiency and outcomes.
- Contribute to playbooks, templates, and documentation to streamline future onboardings.
- Identify process gaps and suggest improvements to increase efficiency and effectiveness.
- Provide feedback to the product team to address recurring onboarding friction.
Skills & Qualifications:
- 3-5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing.
- Proven track record of delivering consistent results for clients.
- Working knowledge of retail media best practices (Search, DSP, AMC), and how retail media, sales, and operations intersect.
- Strong command of digital advertising KPIs and data storytelling.
- Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights.
- Ability to quickly learn and master Pacvue’s products, features, and applications in client environments.
- Strong project management skills; able to plan and execute defined tasks despite ambiguity.
- Impeccable organizational ability to manage multiple complex projects and deliverables simultaneously.
- A proactive approach to supporting process improvements and workflows.
- Exceptional written and verbal communication skills, able to explain complex concepts clearly and consistently.
- Excellent presentation skills.
- Demonstrated ability to build strong client relationships.
- Thrive in dynamic environments, quickly adapting and executing.
- Strong troubleshooting skills with the ability to provide solutions to clients.
Benefits
- Private Medical Insurance
- Grocery Coupons
- Telework
- Christmas Bonus (15 Days)
#LI-Remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
We are looking for a self-starter with a proven track record of building relationships and taking full ownership of client inputs to deliver results. The ideal candidate will deliver an excellent client experience and execute at a strategic and tactical level to deliver growth for our clients across various retail media platforms. This includes activities such as creating and managing paid search and display media strategies for various retailers, providing annual and ongoing budget recommendations to help clients achieve their business objectives, highlighting other operational KPIs or opportunities that impact advertising effectiveness, and delivering regular reporting on advertising effectiveness. This position requires a candidate who can easily dive deep into a data set, develop strategies, and present their action plan to gain alignment with senior leaders.
Responsibilities:
- Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
- Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach
- Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement
- Leverage retail media activities and other retail readiness recommendations to drive increased traffic and conversion and organic search ranking improvement
- Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs
- Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives
- Develop an annual marketing calendar incorporating key drive periods including relevant macro and micro seasons, new product launches, and client media calendars
- Leverage Pacvue technology to manage budget pacing, communicate with client on trends and pacing, and deliver results within client budget thresholds
- Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio
- Maximize retailer share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines
- Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs
- Responsible for reporting, analysis and communication with Pacvue and client management teams
Skills & Qualifications:
- 3+ years experience working in e-commerce sales and/or digital marketing
- The ideal candidate will be a self-starter, demonstrate ownership, work collaboratively, be transparent, be action and results oriented, be a self-starter, and have strong analytical skills
- Demonstrate an in-depth understanding of how retail media, sales, and operations work together
- Previous account management experience
- Previous product management, project management, financial analysis, negotiation and/or marketing experience is a plus
- Proven track record in relationship building and account management
- Proven success in driving results and implementing ideas in a fast-paced environment
- Works efficiently and is always looking to streamline processes and workflows
- Excellent organizational and communication skills
- Strong analytical skills
- Moderate Excel skills
- Experience with Amazon or similar retail media platforms
- Strong English communication skills, both written and verbal
- Ability to collaborate seamlessly with global, cross-functional teams
- Expertise in the LATAM retail media landscape and ability to apply regional insights
- Commitment to a culture of accountability, transparency, and continuous learning
- Self-starter with the ability to thrive in a fast-growing, evolving environment
- Professional presence and ability to represent Pacvue as we expand in Mexico and LATAM
Benefits
- Private Medical Insurance
- Grocery Coupons
- Telework
- Christmas Bonus (15 Days)
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
Pacvue is establishing a local presence in Mexico, building out a new hub in Mexico City, where we plan to open an office soon. Roles will begin fully remote and transition to a hybrid schedule of three days per week in-office once the space is established. We’re seeking Mexico City–based candidates who are excited to be part of this new location and contribute to its growth.
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
We are seeking an experienced Display Media Account Executive to develop and execute digital media strategies on behalf of clients. As a Display Media Account Executive, you will be responsible for driving superior business results through strong relationship building, developing an in-depth knowledge of the client’s business goals and objectives, understanding the categories in which they compete to strategically grow share, while providing solid reporting and analytics to demonstrate success against joint business plans. This role will be focused on Amazon DSP, with additional training responsibilities which are intended to educate our clients on DSP best practices, teach them how to build and manage an effective DSP strategy, and demonstrate how to integrate complex DSP campaigns into a cohesive, full-funnel advertising program.
We are looking for a self-starter with a proven track record of building relationships and taking full ownership of client inputs to deliver results. The ideal candidate will deliver an excellent client experience and execute at both a strategic and tactical level to deliver growth for our clients across various retail media platforms, with a heavy focus on Amazon DSP. This includes activities such as creating and managing display media strategies for various retailers, providing annual and ongoing budget recommendations to help clients achieve their business objectives, highlighting other operational KPIs or opportunities that impact advertising effectiveness, and delivering regular reporting on advertising effectiveness. This position requires a candidate who can easily dive deep into a data set, develop tactical strategies, and present their action plan to gain alignment with senior leaders.
Responsibilities:
- Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives
- Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach
- Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement
- Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs
- Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives
- Develop an annual marketing calendar incorporating key drive periods (including relevant macro and micro seasons), new product launches, and clients’ national media calendars
- Leverage Pacvue technology to manage budget allocation, communicate with client on trends and pacing, and deliver results within client budget thresholds
- Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio
- Maximize retailer share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines
- Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs
- Act as Amazon DSP expert within broader Pacvue team, with potential to train and educate internal teams on DSP best practices
- Responsible for reporting, analysis, and communication with Pacvue and client management teams
Skills & Qualifications:
- 3+ years’ experience working in eCommerce advertising, marketing, or sales
- 3+ years’ previous client-facing account management experience
- An in-depth knowledge of display media advertising, with prior Amazon DSP experience
- Demonstrate understanding of how retail media, sales, and operations work together to successfully drive an eCommerce business
- Proven track record in relationship building and account management
- Proven success in driving results and implementing ideas in a fast-paced environment
- Works efficiently and is always looking to streamline processes and workflows
- Excellent organizational and communication skills
- Strong analytical skills
- Moderate Excel and PowerPoint skills are a must
- Previous product management, project management, financial analysis, negotiation and/or marketing experience is a plus
- Strong English communication skills, both written and verbal
- Ability to collaborate seamlessly with global, cross-functional teams
- Expertise in the LATAM retail media landscape and ability to apply regional insights
- Commitment to a culture of accountability, transparency, and continuous learning
- Self-starter with the ability to thrive in a fast-growing, evolving environment
- Professional presence and ability to represent Pacvue as we expand in Mexico and LATAM
Benefits
- Private Medical Insurance
- Grocery Coupons
- Telework
- Christmas Bonus (15 Days)
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
We are looking for a client-centric leader and retail media strategist to join the Growth and Experience organization at Pacvue. The ideal candidate is a self-starter with a proven track record of demonstrating ownership, building advertising strategies, and delivering results. Candidates must have a passion for retail media, creative problem solving, and take a "learn and be curious" mindset into their daily work. This position requires strong communication skills in order to gain alignment in pursuit of solutions to complex business problems. At times it will also require execution of media hands on keys across various retail media platforms. This includes activities such as creating and managing paid search and display media strategies for various retailers, providing annual and ongoing budget recommendations to help clients achieve their business objectives, designing and highlighting operational KPIs or opportunities that impact advertising effectiveness, and more.
Responsibilities:
- Fully own client relationships by providing best in class account management, building solid rapport, demonstrating transparency, and delivering results against joint business objectives
- Manage a small team of Sr. Account Managers and Account Managers to deliver to clients’ business objectives
- Drive client test & learn calendar and ensure you are always bringing new ideas to the client
- Contribute to the Pacvue product by providing input and recommendations on new features and functionality
- Showcase the power of Pacvue’s technology by delivering on client objectives and contributing to industry training & education programs
- Act as a leader on the Pacvue Growth & Experience team through knowledge sharing with the broader Pacvue team
- Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach
- Measure efficacy of the strategy through regular reporting against core marketing KPIs and ad-hoc audits to identify areas for refinement
- Leverage retail media activities and other retail readiness recommendations to drive increased traffic and conversion and organic search ranking improvement
- Highlight incremental sales opportunities to clients through participation in Retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs
- Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives
- Develop an annual marketing calendar incorporating key drive periods including relevant macro and micro seasons, new product launches, and client media calendars
- Leverage Pacvue technology to manage budget pacing, communicate with client on trends and pacing, and deliver results within client budget thresholds
- Prepare weekly and monthly advertising reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio
- Responsible for reporting, analysis and communication with Pacvue management teams
- Maximize share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines
- Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs
Skills & Qualifications:
- 7+ years’ experience working in retail media
- Previous enterprise level account management experience is a must
- Previous experience in people management, coaching, and developing others is strongly preferred
- Previous product management, project management, financial analysis, and negotiation is a plus
- The ideal candidate will be a self-starter, demonstrate ownership, work collaboratively, be transparent, and be action and results oriented
- Proven track record in relationship building and account management
- Proven success in driving results and implementing ideas in a fast-paced environment
- Proven industry expertise, passion for mentorship, and ability to teach and motivate others
- Demonstrate an in-depth understanding of how the Amazon marketplace and flywheel works
- Works efficiently and is always looking to streamline processes and workflows
- Excellent organizational and communication skills
- Strong analytical skills are a must
- Moderate Excel skills are a must
Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
#LI-remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
The Senior Account Executive will be responsible for driving new business, retaining and growing existing accounts, and delivering exceptional customer service to clients. The ideal candidate will excel at building relationships, presenting Pacvue’s value proposition to a variety of audiences, and executing Pacvue’s established sales process to consistently achieve revenue goals.
Responsibilities:
- Deliver the highest level of sales and customer service to our clients.
- Prospect, penetrate and create new relationships with clients. Have a good sales process from identification of account, identification of correct contact, continued nurturing, demo, and closing of the account.
- Retain and grow revenue from existing advertisers through upsell opportunities.
- Understand Pacvue’s tool suite, value proposition, and be able to present demos to all types of audiences – from practitioner to executive leadership.
- Utilize Sales CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve goals.
- Forecasting of expected revenue sold in.
- Understand and learn about the e-commerce industry and competitive environment including knowledge of competitive product offerings.
Skills & Qualifications:
- 5+ years of B2B and/or SaaS sales experience
- Experience with sales CRM and prospecting tools such as Hubspot, Salesforce, Outreach.io or like programs
- Ability to work cross-functionally and with a wide range of employees with different skill sets.
- Experience with paid search, eCommerce preferred
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
- Experience selling digital or online media.
- Excellent organizational, interpersonal, as well as written and verbal communication.
- Experience selling into holding agencies or enterprise brands preferred
Benefits:
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
The annual On Target Earnings (OTE) range for this position is $270,000-285,000. The actual OTE will be determined based on the candidate’s experience, skills, qualifications, internal equity, and market data. Variable compensation plans and associated targets are reviewed annually and may be adjusted based on company goals and business objectives. Additional details regarding compensation structure and eligibility will be shared during the recruitment process.
#LI-Remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
We are seeking a dynamic and experienced Brand Marketing Manager to join our Brand + Content Team within Corporate Marketing. This is a senior individual contributor role responsible for scaling high-impact, data-driven content that fuels pipeline growth.
This role will own the development of strategic lead generation content – including webinars, guides, playbooks, and data-driven assets – while partnering closely with the Demand Generation team to ensure campaigns convert and perform. The ideal candidate combines strong retail media expertise with B2B SaaS experience and exceptional data storytelling skills.
You will play a critical role in translating Pacvue’s proprietary data, industry insights, and product expertise into compelling content that educates, engages, and drives measurable business impact.
Responsibilities:
- Develop and execute content strategies aligned with pipeline and revenue goals.
- Write and produce high-performing assets including guides, checklists, playbooks, and evergreen lead magnets.
- Partner closely with Demand Generation to support integrated campaigns, ensuring content aligns with best practices.
- Contribute to the planning and execution of Pacvue’s webinar program
- Analyze proprietary data sets and collaborate with BI and analytics teams to transform insights into compelling narratives.
- Support the development and extension of major data reports that drive ongoing lead capture.
- Optimize content for conversion across channels, including email marketing, landing pages, and distribution platforms.
- Identify opportunities to improve performance through A/B testing, messaging refinement, and channel best practices.
- Stay current on retail media trends, competitive insights, and emerging tactics in B2B demand generation.
- Manage timelines and cross-functional collaboration to ensure on-time delivery of content initiatives.
Skills & Qualifications:
- 5+ years of experience in content marketing, demand generation, or related roles within B2B Saas.
- Direct experience in retail media, eCommerce, or digital advertising industries.
- Proven ability to create high-performing content programs that drive pipeline impact.
- Strong data storytelling skills with experience analyzing raw data and translating insights into compelling narratives.
- Experience collaborating with analytics or BI teams to develop research-driven content.
- Understanding of email marketing, landing page optimization, and content distribution best practices.
- Exceptional writing, editing, and project management skills.
- Ability to operate autonomously in a fast-paced, high-growth environment.
Benefits:
- Unlimited Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
- 401k with Employer Match
- Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
- Paid Parental Leave
#LI-Remote
The annual base salary range for this position is $105,000-$115,000. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
The ideal candidate will be based in or near London or Paris, or able to travel there regularly for client meetings, and should also be willing and able to travel across Europe for additional client engagements as needed. This role requires fluent or business-proficient English and French.
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
About the role:
The Customer Success Manager can develop relationships and with an assigned book of Pacvue’s clients and may assist with larger or more complex accounts. Liaising with internal departments, you will be a day-to-day contact for client requests, addressing and resolving their issues within established processes, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their client management skills to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will also support ongoing internal processes and workflows and provide feedback for continuous improvement.
Responsibilities:
- Ensure customer success by providing reliable, high-quality technical support and responsive service.
- Foster account growth/expansion by identifying opportunities and sharing them with senior team members.
- Provide tactical account support by executing established account plans and documenting client progress.
- Escalate complex client issues to senior team members and leadership as appropriate.
- Develop working knowledge of the Pacvue platform and retail media landscape and participate in internal training and knowledge-sharing activities.
- Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education by providing feedback and assisting with documentation as needed..
- Follow established team processes and suggest improvements through appropriate channels.
- Educate users on latest SaaS platform features with guidance from senior team members when needed.
- Address technical issues relating to software function and upgrades by troubleshooting common issues and escalating advanced concerns.
- Collect and share client feedback with R&D team senior team members to help inform product discussions.
- Create product reports and recreate errors for documentation and communication with developers under guidance from senior team members.
Skills & Qualifications:
- 2+ years of digital/search advertising work experience and domain knowledge
- 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
- Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus
- Experience with social commerce platforms, like TikTok, a plus
- Customer success, consulting service or pre-sales experience and expertise a plus
- Great interpersonal skills, team player and customer service focused attitude
- High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
- Ability to operate simultaneously and effectively in primarily tactical execution-focused responsibilities while developing strategic skills over time
- Strong analytical skills
- Moderate Excel skills
- Candidates can be based in the United Kingdom, France, or Germany
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
The ideal candidate will be based in or near London.
About Us:
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.
At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.
Why work at Pacvue?
- Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
- Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
- Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
- Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
About the role:
Today, our EMEA Sales and Customer Success teams are navigating structural inefficiencies across billing, contracting, Salesforce workflows, and issue resolution. The absence of a single operational owner has resulted in fragmented processes, reactive coordination across teams, and avoidable administrative load on revenue-generating roles
The Operation Manager & Executive Assistant is a high-impact hybrid position spanning:
- Revenue Operations
- Sales & Account Management Support
- Executive Assistant to the VP EMEA
- Office & Employee Experience Management
- GTM Systems Administration
You will provide operational and administrative support across the EMEA team, helping ensure that deals are processed accurately, leadership is supported, and the office environment enables performance.
This role combines ownership of defined areas (executive support and event coordination) with support across revenue operations and systems workflows.
This is not a purely administrative role. It is a coordination-focused operational role with exposure to revenue processes and cross-functional workflows.
Responsibilities:
Revenue Operations & Deal Execution
- You will support the operational lifecycle of deals, assisting Account Executives, Account Managers, Customer Success Managers, and RevOps with contract setup, billing coordination, and issue resolution.
- Deal Setup & Billing Coordination
- Assist with end-to-end billing and client setup for new and renewing customers
- Create and issue standard and custom contracts using pricing tables and internal templates
- Maintain accurate Salesforce opportunity, renewal, and billing data
- Coordinate with Sales, Billing, and Finance to support alignment prior to billing initiation
- Revenue Assurance & Invoice Management
- Assist in validating invoices against contracted terms and system data
- Support resolution of billing discrepancies, including back billing cases
- Track and escalate past-due invoices as needed
- Maintain billing tags and revenue tracking integrity
- Issue Resolution & Process Optimization
- Centralize tracking of open billing and sales ops issues
- Coordinate cross-functionally with AEs, AMs, CS, Finance, and Billing
- Flag process gaps and escalate improvement opportunities to RevOps or leadership
Tech Stack Administration & Optimization
- Support administration of Salesforce and core GTM systems as a power user
- Ensure CRM data hygiene and pipeline integrity
- Assist with workflow updates, reporting accuracy, and documentation of best practices
- Partner with Global Sales Ops to align EMEA processes with global standards
Event & Meeting Coordination
- Own end-to-end coordination of logistics for customer meetings, partner sessions, leadership offsites, and executive gatherings (in partnership with Marketing or leadership teams)
- Manage agendas, materials, logistics, and vendor coordination
- Oversee on-site execution when required
Executive Support – VP EMEA
- Provide dedicated administrative support to the VP EMEA, enabling focus on strategic priorities.
- Manage complex calendar scheduling across multiple time zones
- Coordinate domestic and international travel (flights, lodging, visas, transportation, meeting logistics)
- Prepare and submit expense reports in internal systems
- Support preparation of leadership materials, executive offsites, and board meetings
- Act as a coordination point for internal and external stakeholders, ensuring smooth communication and logistics
Office Operations & Employee Experience
- Ensure new and existing employees have key card access, seating, and tech setup (in coordination with IT)
- Order supplies, manage deliveries, and maintain an organized workspace
- Curate in-office events, happy hours, volunteer initiatives, and community activities
- Foster a welcoming, high-performing office culture
Skills & Qualifications:
- 3–5+ years of experience in Revenue Operations, Sales Operations, Executive Support, or hybrid operational roles within SaaS or technology companies
- Strong Salesforce proficiency; familiarity with billing systems and CRM workflows
- Experience supporting billing processes, contract coordination, or revenue-related workflows in partnership with senior team members
- Demonstrated ability to manage executive calendars and international travel
- Exceptional organizational discipline and attention to detail
- Comfort working across teams (Sales, Finance, Operations) to coordinate tasks and ensure timely execution
- Proactive and solutions-oriented, with the ability to identify issues and escalate or seek guidance as needed
- Analytical mindset with interest in improving processes, while supporting initiatives led by senior team members
- Comfort operating in a fast-scaling, cross-functional environment
- Fluent in English; additional European languages a plus
#LI-remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue
The ideal candidate will be based in or near London, or able to travel there regularly for client meetings, and should also be willing and able to travel across Europe for additional client engagements as needed.
About Us:
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.
Why work at Pacvue?
- Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
- Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
- Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
- Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
About the role:
The Senior Account Executive will be responsible for driving new business, retaining and growing existing accounts, and delivering exceptional customer service to clients. The ideal candidate will excel at building relationships, presenting Pacvue’s value proposition to a variety of audiences, and managing the full sales cycle to consistently achieve revenue goals.
Responsibilities:
- Deliver the highest level of sales and customer service to our clients.
- Prospect, penetrate and create new relationships with clients. Have a good sales process from identification of account, identification of correct contact, continued nurturing, demo, and closing of the account.
- Retain and grow revenue from existing advertisers through upsell opportunities.
- Understand Pacvue’s tool suite, value proposition, and be able to present demos to all types of audiences – from practitioner to executive leadership.
- Utilize Sales CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve goals.
- Understand and learn about the e-commerce industry and competitive environment including knowledge of competitive product offerings.
Skills & Qualifications:
- 5-10+ years of B2B and/or SaaS sales experience.
- Experience with sales CRM and prospecting tools such as Hubspot, Salesforce, Outreach.io or like programs.
- Ability to work cross-functionally and with a wide range of employees with different skill sets.
- Experience with paid search, eCommerce preferred.
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
- Experience selling digital or online media.
- Excellent organizational, interpersonal, as well as written and verbal communication.
- Experience selling into holding agencies or enterprise brands preferred.
#LI-remote
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Ready to apply?
Apply to Pacvue