SUMMARY

The role of the Health Care Navigator is to drive post-acute and long-stay census results for the Toledo Ohio Otterbein ministries. The position will work on a complementary basis with the Senior Lifestyle Communities; Sunset House, Sunset Village, Pemberville & Marblehead– along with Otterbein Small House Neighborhoods; Monclova, & Perrysburg. With a specific focus on: Otterbein Perrysburg, Otterbein Monclova, Otterbein Sunset House, Otterbein Sunset Village, and Otterbein Pemberville. With a targeted emphasis on the Toledo Ohio Hospital Systems (key accounts- Promedica, Mercy, UTMC) and other secondary/tertiary healthcare systems; doctoral practices, Chambers of Commerce, free standing IL/AL, social/business groups, senior centers and churches in the identified geography. Assist with developing and executing strategies for social media/digital marketing campaigns.

Responsibilities:                  

• Establish relationships with hospital key accounts (administrators, doctors, social workers, and discharge nurses) to drive referrals for patients needing long-term nursing and/or post-acute (rehabilitative) care.
• Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted hospitals.

• Monitor and maintain targeted payer mix to meet financial goals and assure financial stability for the ministries supported.
• Develop and execute quarterly marketing plans for Toledo, Ohio and surrounding areas.
• Assess potential referrals or potential admissions, and work to admit the patient to the optimal Otterbein location, utilizing a One Otterbein approach.
• Distribute brochures, flyers and other promotional items to referral sources in the targeted accounts.

• Work closely and collaboratively with hospital and Otterbein admissions/discharge marketing team members to reassure easy transition of patient from hospital to Otterbein.
• Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals, tours and/or admissions.
• Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for acute care and doctoral practice personnel.
• Create digital marketing strategies applicable to the geography supported by this position.
• Ability to create and execute creative approaches to virtual marketing
• Independently manage assigned territory (book of business) with a self-starter approach
• Work closely with centralized intake and Lifestyle Community admissions staff to ensure relevant data and messaging to referral partners is timely and accurate.
• Work strategically with Otterbein locations and Promedica/Mercy ACO to gain market share and meet metrics required for affiliation status.
• Collecting and evaluating data across all ministries supported for tracking and trending of patterns.
• Identify and pursue new opportunities for business development within both the acute care setting along with the community setting.
• Performs any other duties as assigned.

Skills Required: 

• Recognize the autonomy and dignity of all patients/residents.
• Communicate a sense of caring, concern, and dignity for patients/residents.
• Understand how to place decision-making in the hands of the patients/residents when appropriate.
• Make prompt and accurate judgments with regard to patients/residents care and emergencies.
• Ability to work with an inter-departmental approach to census growth and development.
• Work and communicate effectively as part of the self-directed marketing work team.
• Establish excellent relationships and ongoing communications with hospital personnel in referral marketing, management and decision-making roles.

Qualifications: 

• 3-5 years' experience in Sales/Marketing/Clinical liaison for Skilled Nursing Provider
• Understanding/Proficient with the skilled nursing admission process
• Relationships in the Toledo hospitals (preferred)
• BA/BS preferred; plus three to five years of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting. 
• Knowledge of data management (customer relationship management) programs preferred.
• LPN, RN, or social worker with experience as a clinical liaison (preferred).
• Excellent organizational/planning/time management skills.
• Experience in supporting multiple locations/teams/key accounts
• Outstanding verbal and written communication skills to connect with referral partners and patients/residents.
• Virtual/Digital marketing experience preferred
• Reliable transportation required

BENEFITS

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

  *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

**Now Offering DailyPay**

Otterbein Senior Life has an opening for a Regional Human Resource Generalist.  

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Overview:

The partner experience at Otterbein SeniorLife is critical in our strategy to make our organization THE place to work.  The Regional Human Resource Generalist is a key member of the HR team responsible for supporting the Partner Relations & Experience team and local leaders in key areas of the partner and candidate experience, including but not limited to investigations and partner relations, recognition, internal communication, events/activities, and partner surveys. 

Recognition

• Assist with the administration and implementation of current and future programs, including proactive reporting, ordering of awards, and relevant communications
• Continually enhance, encourage, and suggest new ideas for recognition opportunities that align with the Otterbein Experience Behaviors

Internal Communication

• Support with administration of the company’s internal communication application, including new user troubleshooting, user/group maintenance, file and resource management, and ad hoc reporting
• Create calendars and schedules of meaningful content and messages that are communicated to employees for significant events and holidays
• Act as the key point of contact for questions and escalate to appropriate parties when necessary
• Respond to any messages or requests timely

Employee Surveys

• Administer partner surveys, including new hire surveys, annual surveys, pulse surveys, and exit surveys
• Edit current surveys and create new surveys to capture necessary data and feedback
• Run regular reports of completed surveys and collaborate with P&C leadership to create insightful and actionable dashboards and reports for leadership

Employee Events

• Assist and/or lead Home Office partner engagement events, including but not limited to the Annual Christmas Party
• Propose new engagement initiatives based on feedback or trends to support the culture of the organization in alignment with the Otterbein Experience Behaviors

Onboarding

• Lead the onboarding experience for new hires at the Home Office, including administration and coordination of pre-hire drug tests, background checks, orientation and other requirements.
• Act as primary contact for questions regarding pre-employment and onboarding for new hires across the organization
• Continuously improve the onboarding experience based on feedback from new hires, hiring managers, and P&C representatives
• Research and implement, if justified, the automating and/or outsourcing of the pre-hire experience
• Facilitate and coordinate orientation for assigned locations as needed

Training & Development

• Assist with the coordination, scheduling, and facilitation of P&C training programs
• Partner with P&C Leadership to develop and implement new training programs in order to meet the needs of their roles and accomplish organizational goals and objectives 

Partner Relations

• Regularly visit locations within assigned region to develop and foster a people-centered culture
• Partner with managers to ensure disciplinary actions are accurate and compliant
• Assist with facilitation of partner round tables
• Act as point of contact for P&C related questions

Safety

• Partner with on-site leaders to ensure regular safety committees are occurring and collaborating on appropriate action plans
• Support on-site partners with appropriate documentation of injuries and OSHA logs as required
• Collaborate with Partner Services team on proper administration of Worker’s Compensation documentation

Compliance

• Ensure adherence to applicable labor laws, regulations, and company policies
• Support on-site partners as needed for accurate and compliant documentation and processes to prepare for state surveys

Qualifications:

• Bachelor’s degree, OR
  • 4+ years of relevant experience, OR
  • Combination of relevant education, certification, and experience
• Prior experience desired with;
  • UKG or similar HRIS
  • Greenhouse or similar ATS
  • Red e App or similar internal communications app
• Proficient with Microsoft Office products

The position requires day travel and occasional overnight travel to the sites that its supports throughout Ohio and Indiana.  

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

  *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Regional Human Resource Generalist at Otterbein!

Overview:

The Risk Manager is responsible for leading and coordinating the organization’s risk management, patient safety, and regulatory compliance activities. This role ensures timely investigation of incidents, supports claims management, oversees safety initiatives, and partners with clinical and operational leaders to reduce organizational risk and enhance quality of care. The Risk Manager serves as a key liaison between internal teams, external agencies, and legal partners to promote a culture of safety and continuous improvement.

Primary Duties and Responsibilities:

• Review and process medical record requests to ensure accuracy, compliance, and timely response.
• Maintain confidentiality and adherence to regulatory standards.
• Coordinate investigations of adverse events, near misses, and high‑level critical incidents.
• Establish and monitor investigation timelines to ensure prompt follow‑up and closure.
• Facilitate root cause analyses (RCA) and other structured review processes.
• Lead and manage recurring risk management meetings, ensuring clear documentation, follow‑up, and accountability.
• Communicate risk trends, findings, and recommendations to leadership and relevant stakeholders.
• Provide oversight of Safety Community compliance, ensuring alignment with organizational policies and regulatory requirements.
• Monitor and support implementation of Caring Communities Prescriptives and related safety initiatives.
• Manage Caring Communities Toolkits, ensuring updates, distribution, and staff education.
• Develop and implement the organization’s PSO roll‑out strategy.
• Ensure ongoing compliance with PSO requirements, reporting processes, and confidentiality protections.
• Assist with claims oversight, including documentation, communication, and coordination with insurers.
• Support communication with attorneys, ensuring timely and accurate exchange of information.
• Oversee facility assessments to identify environmental, operational, and clinical risks.
• Partner with leadership to develop and monitor mitigation plans.
• Support QAPI (Quality Assurance and Performance Improvement) initiatives.
• Assist in developing, tracking, and evaluating internal action plans related to risk and safety.

Qualifications:

• Bachelor’s degree in nursing, risk management, or related field
• Experience in healthcare risk management, patient safety, or quality improvement.
• Strong knowledge of regulatory requirements, incident investigation methodologies, and healthcare operations.
• Excellent communication, analytical, and problem‑solving skills.
• Ability to manage sensitive information with discretion and professionalism.

Work Environment:

• Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for hybrid or remote work according to organizational policies
• Travel for meetings, industry conferences and partnerships, as needed
• Be able to occasionally lift and move objects weighing up to 10 pounds.

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

  *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Risk Manager at Otterbein!