Otter.ai
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Work Days: Monday - Thursday
Hours of Work: 9am - 4pm
Location: San Francisco, CA
Additional daily hours, days of week as needed.
The opportunity
Are you ready to be part of our exciting journey of exponential growth? We’re looking for a skilled Office Manager (Contract) to join our growing team at Otter.ai, as we expand into our brand-new San Francisco office! In this role, you’ll be at the heart of our operations, helping to create a welcoming and efficient workplace for our talented team. You’ll have the opportunity to work alongside a dynamic group of innovators in the AI space, all while ensuring smooth daily operations that fuel our company culture.
Your impact
- Oversee daily office operations, ensuring cleanliness, organization, and functionality of shared spaces.
- Track office supply inventory and place orders for general office and facility-related needs.
- Manage space planning, office moves, and workstation setup.
- Build and maintain relationships with employees, candidates, and third-party vendors.
- Serve as point of contact for general office inquiries and support requests.
- Be a culture carrier - foster a positive office environment, promote teamwork, and support employees in doing their best work.
- Lead and assist in administrative and other projects as needs arise across business functions.
We're looking for someone who
- Experience in office or facilities management.
- A proven track record of building working relationships with relationships with employees, candidates, and third parties.
- Excellent interpersonal and communication abilities.
- Adaptability, flexibility, and resilience in an ever-changing environment.
- This is a full-time work schedule that entails four days a week in our San Francisco office.
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable.
With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.
*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
Hour Pay Range: $40 to $45 USD per hour.
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About the Role
We are looking for a Technical Delivery Manager, Post-Sales to partner closely with Customer Success, Sales, and Product to ensure successful deployment, integration, and long-term adoption of Otter across our enterprise customers.
This is a high-impact, customer-facing role focused on driving technical success post-sale — from onboarding and integrations to scaling AI-driven workflows across complex organizations.What You’ll Do
- Act as the technical lead for enterprise customers post-sale, owning successful implementation and expansion readiness
- Partner with CSMs and AEs to support onboarding, adoption, and expansion across large accounts
- Lead technical discovery and solution design aligned to customer workflows and use cases
- Support and guide integrations (APIs, calendar, workflows, internal tools)
- Troubleshoot and resolve complex technical issues, acting as a trusted advisor to customer engineering teams
- Drive best practices for deploying Otter at scale across organizations
- Collaborate with Product and Engineering to translate customer feedback into roadmap insights
- Build reusable assets, documentation, and frameworks to scale post-sales technical success
What You Bring
- 3+ years in Solutions Engineering, Technical Account Management, Professional Services or similar post-sales role
- Experience supporting enterprise customers with complex technical environments
- Strong understanding of APIs, integrations, and SaaS architecture
- Proven ability to work cross-functionally with Sales, CS, Engineering and Product teams
- Comfortable engaging with technical stakeholders (engineering, IT) and executive audiences
- Experience in AI, data, or workflow automation platforms strongly preferred
- Strong problem-solving skills with a customer-first mindset
What Success Looks Like
- Accelerate Time to Value (TTV) for enterprise customers through effective onboarding, implementation, and integration
- Drive strong Year 1 Gross Revenue Retention (GRR) by ensuring successful adoption and minimizing early churn risk
- Maintain high Customer Satisfaction (CSAT) through proactive support, responsiveness, and technical excellence
- Contribute to expansion and growth, positively impacting Net Dollar Retention (NDR)
Operational Outcomes:
- Seamless onboarding and integration for enterprise customers
- Increased product adoption and expansion readiness
- Strong technical relationships with customer stakeholders
- Reduced escalations through proactive technical guidance
- Scalable processes that support rapid enterprise growth
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate
Salary range
OTE Range: $120,000 to $150,000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
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Growth Marketing Manager, Paid Acquisition
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The Opportunity
As a Growth Marketing Manager, you will be a key driver of Otter’s user acquisition engine—owning and scaling paid social channels while building a modern, AI-powered growth system. You’ll report to the Head of Growth Acquisition and combine performance marketing, creative intuition, and data-driven thinking to unlock scalable growth. This role is ideal for someone who moves fast, thinks in experiments, and is excited to leverage AI to improve marketing workflows and outcomes.
Your Impact
- Own Paid Social: Lead strategy, execution, and scaling across Meta, YouTube, TikTok, and emerging channels. Manage campaigns end-to-end and drive performance against CPA, LTV/CAC, and ROAS targets.
- Drive Creative-Led Growth: Rapidly test and iterate on UGC, video, and static ads. Partner cross-functionally to turn performance insights into high-performing assets while staying within brand guidelines.
- Build AI-Native Workflows: Leverage AI across creative, testing, and analysis to move faster, automate workflows, and scale what works. Help define what a modern, AI-native growth stack looks like at Otter.
- Experiment and Scale: Run structured, high-velocity experiments across audiences, creatives, and funnels—quickly turning insights into action. Go deep on performance data to identify scaling opportunities and inefficiencies.
- Grow Affiliate/Creator/Influencer Channels: Build and scale partnerships across influencers, publishers, and communities, owning the lifecycle from sourcing to optimization.
- Optimize the Full Funnel: Improve landing pages, messaging, and conversion flows—driving impact beyond conversions.
We’re Looking for Someone Who
- 7+ years in growth, performance marketing, or user acquisition, with a minimum of a BA in Economics/Business or a BS in Math, Computer Science, Statistics, or another engineering discipline
- Experience managing and scaling paid social channels with at least a 6-figure monthly budget per channel
- Comfortable being in the weeds daily: launching campaigns, pulling data, and iterating on creatives
- Strong analytical foundation (CAC, LTV, retention, incrementality) paired with strong creative instincts (what makes ads convert)
- Already using AI tools in your workflow and excited to push the edge of what AI can do in growth marketing
- Experience with analytics tools such as Amplitude, HubSpot, Appsflyer, Google Analytics, etc.
- Strong understanding of attribution, tracking, and measurement (GTM, MMPs, pixels)
- Experience in fast-growing PLG or subscription businesses with LTV/CAC-focused acquisition is a plus
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable.
With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.
*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
Salary range
Salary Range: $150,000 to $170,000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
Ready to apply?
Apply to Otter.ai
Sales Development Representative
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The Opportunity
As a Sales Development Representative, your role is to lay the foundation for Otter Sales by engaging with prospects and customers, helping them understand the value of Otter, and moving them forward in the sales process. As Otter's first point of contact, you play a key role in building the Otter brand, creating a great first impression, and building momentum for not only the sales team, but the company as a whole. We’re in the early days of building a world-class sales organization, and the road ahead is going to be very exciting. As part of this role, you will be tasked with engaging inbound leads, while also leveraging outbound prospecting to develop relationships with champions, influencers, and decision makers with our target accounts. You will partner closely with the Marketing, Operations, and with Account Executives to form a seamless GTM approach.
We strongly believe in the overall growth and continued development of each new hire. In joining the Sales Development team at Otter, you join a community that believes in development and promotion from within. We're looking for people who are excited to work in a fast moving company, make an impact, and rapidly develop their career in sales.
Your impact
- Play a pivotal role in attracting new customers and providing a great experience for Otter’s prospective customers
- Identify prospective customers, engage them, and schedule qualified meetings that assess mutual fit
- Work closely with Account Executives to drive and close deals
- Partner with our rapidly growing Sales team to refine messaging and positioning to best support our sales process
- Maintain an up-to-date knowledge of our product and its value to customers
- Accurately enter, update, and maintain daily activity and prospect information in Salesforce
- Analyze sales data and recommend new outreach strategies
We're looking for someone who
- 1+ years of work experience (Sales and/or SaaS experience is a plus)
- Highly motivated and self-driven with comfort in a quota-carrying environment
- A strong interest in growing into a career in Software Sales (SaaS)
- Excellent written and verbal communication skills
- Experience with following defined processes using CRM (Salesforce a plus)
- You have a go-getter attitude and are hungry for success
- You can multitask in a fast-paced environment, have the ability to think on your feet to unexpected questions, speak with confidence and clarity, and work as an individual as well as on a team
- A commitment to learning, being adaptable, and having a great attitude
- You are collaborative and coachable
- Strong organization and time management
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable.With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.
*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
Salary Range
OTE range: $75,000 to $90,000 USD per year *potential inclusive of commission**
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
Ready to apply?
Apply to Otter.ai
The Opportunity
This role is focused on expansion within Otter’s top accounts.
You will own growth across a defined set of strategic customers, expanding into new teams, business units, and subsidiaries while introducing new products and use cases. The opportunity is wide. Multiple entry points, multiple personas, and a product that continues to evolve.
This is not an inbound or maintenance role. We are looking for a hunter who can operate inside complex accounts, build multi-threaded relationships, and drive net new revenue within existing customers.
You will act as the quarterback across the account. Partnering closely with CSMs, Solution Engineering, and Marketing to drive a coordinated growth strategy.
Your impact
- Own expansion revenue across a portfolio of strategic enterprise accounts
- Identify and break into new teams, business units, and subsidiaries
- Build and execute account plans with clear growth strategies and priorities
- Lead account mapping across personas, functions, and levels
- Drive outbound and creative prospecting within existing customers
- Introduce new products and use cases aligned to customer needs
- Partner closely with CSMs on account health, retention, and expansion timing
- Coordinate cross-functional resources to move deals forward
- Navigate complex procurement and enterprise sales cycles
We're looking for someone who
- Proven success in enterprise SaaS sales with a focus on expansion or net new within accounts
- Experience selling into complex, multi-threaded organizations
- Strong account planning and mapping capabilities
- Ability to prospect and generate pipeline within existing accounts
- Experience selling upmarket with longer, more strategic sales cycles
- Strong business acumen and ability to connect product to outcomes
- Highly self-driven with a builder mindset
- Comfortable operating cross-functionally and leading without authority
About Otter.ai
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & AccommodationsOtter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.
*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
OTE Range: $220,000 to $270,000 USD per year **potential inclusive of commission**
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
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Ready to apply?
Apply to Otter.ai
The Opportunity
As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. You will report to the Senior Manager of Customer Success and play an instrumental role in defining and implementing strategies for customer adoption, retention and expansion, while consistently exceeding targets. You possess both the strategic vision and tactical skills needed to drive customer success.
Your Impact
- Lead proactive engagements with customers, conduct technical onboardings, training, demos, webinars, tailored success plans, and QBR’s.
- Contribute to the creation and refinement of internal tools, processes, documentation, playbooks, and collateral to improve customer success operations.
- Act as a technical advisor to customers, providing proactive and reactive support to resolve any technical challenges they may face.
- Work closely with Product, Engineering and Support teams to resolve customer issues efficiently and effectively.
- Share valuable insights with Sales, Growth, and Product teams based on your interactions with customers, driving continuous improvement across the company.
- Guide customers in adopting new products, helping them achieve long-term success and maximize the value of Otter.ai.
- Collect customer feedback to refine our strategies, advocate for new product features, and inform product development.
We're Looking for Someone Who
- BA/BS degree or equivalent practical experience.
- 3+ years in Customer Success or Account Management.
- 2+ years in a quota carrying role with proven success.
- Proven track record of meeting or exceeding monthly targets and overcoming objections with strategic, creative solutions.
- Strong technical background.
- Strategic thinker with tactical execution.
- Impeccable oral and written communication skills with the ability to articulate complex information to both technical and non-technical audiences.
- Exceptional ability to manage and prioritize multiple tasks and opportunities in a fast-paced environment.
- Experience using Salesforce is required; familiarity with customer success engagement tools such as Vitaly, Catalyst, Gainsight or Outreach.oi are a plus.
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate
Salary Range
OTE range: $140,000 - 165,000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
#LI-Hybrid
Ready to apply?
Apply to Otter.ai
The opportunity
We are seeking a hands-on Senior Manager, Sales Enablement to support Otter’s revenue organization as we scale our Enterprise platform. This is a player-coach role, balancing strategy with execution - building and launching the enablement foundation while directly supporting revenue leadership and team needs. You will partner closely with Sales, Customer Success, Product Marketing, and Product to help the field articulate Otter’s value in enterprise workflows, security/compliance environments, and mission-critical collaboration.
Your impact
- Partner with GTM leadership to define the enablement strategy that supports Otter’s Enterprise and AI platform motion.
- Design and deliver new hire onboarding and continuous learning programs that increase ramp speed and field readiness for both Sales and Customer Success teams.
- Build content and sales assets rooted in Otter’s value proposition, including playbooks, pitch narratives and decks, demo flows, persona messaging, and competitive positioning.
- Translate AI features, roadmap updates, and technical capabilities (speech models, summarization, security, provisioning, RBAC, integrations) into clear business outcomes for CIO, CISO, Ops, and Legal buyers.
- Support live opportunities through deal coaching, win reviews, objection handling, and competitive strategy - especially in large enterprise cycles.
- Create a consistent demo and proof process that highlights Otter’s differentiated AI experience, collaboration workflows, and security/compliance readiness.
- Collaborate with Product Marketing and Product to ensure field teams are equipped with roadmap insight, launch playbooks, and vertical use cases.
- Partner with RevOps to connect pipeline insights, win/loss patterns, forecast discipline, and stage conversions to targeted training initiatives.
- Facilitate enablement sessions, role-plays, and “win clinics” that build capabilities in discovery, persona alignment, and value engineering.
- Maintain a central content system (battlecards, pitch decks, talk tracks, certification frameworks) that reflects Otter’s evolving platform and competitive landscape.
- Act as the voice of the field back to leadership — surfacing buyer signals, integration asks, compliance blockers, and competitive motions to inform GTM and product direction.
We're looking for someone who
- Bachelor’s degree in Business or a related field; MBA is a plus.
- 5+ years in sales enablement, enterprise sales, product marketing, or similar GTM roles.
- Experience enabling Enterprise SaaS sales teams; familiarity with AI/ML or security/compliance-sensitive products strongly preferred.
- Strong understanding of enterprise buyers, multi-persona selling, and procurement/security evaluation cycles (SOC2, HIPAA, ISO, etc.).
- Demonstrated success building enablement programs that improve win rates, forecast accuracy, and new hire ramp.
- Hands-on content builder who can create onboarding programs, playbooks, value frameworks, and differentiated messaging - not just manage vendors.
- Skilled facilitator who can coach AEs, SDRs, SEs, and Revenue managers in live environments.
- Metrics-driven, comfortable with pipeline analysis, win/loss, and conversion data tied to enablement priorities.
- Proficient with revenue tooling (Salesforce, Gong, Outreach, CMS/LMS, competitive intel tools).
- Thrives in a fast-moving environment where product, narrative, and GTM tactics evolve quickly.
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable.
With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview.
Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
Salary Range
Salary range: $185,000 to $210,000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
#LI-Hybrid
Ready to apply?
Apply to Otter.ai