About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

Orium is entering a new phase of growth, where expanding and deepening existing client relationships is as critical as acquiring new ones. 

We’re hiring a Head of Accounts to define and lead how we grow, manage, and scale our current client portfolio. This is a strategic leadership role responsible for transforming account management into a disciplined, insight-driven, and AI-enabled function that consistently drives customer lifetime value. This role owns the account growth engine end-to-end: team leadership, commercial outcomes, and the operating discipline needed to convert expansion opportunities and ensure Orium has a repeatable approach to account planning, forecasting, and sales operations.

You will manage Account Managers and work closely with Delivery, Line of Business Owners, Marketing, and Sales leadership to ensure current accounts are actively managed, forecasted, and expanded, bringing structure to how Orium grows existing relationships through account playbooks, expansion plans, quarterly forecasts, and bookings targets.

This person must be a strong consultant in their own right — someone who can sit across from a client’s VP of Digital or CTO, understand their business challenges, and map those challenges to commercial opportunities without relying on internal subject matter experts to carry the conversation. They should be comfortable leading strategic planning discussions, challenging a client’s assumptions, and building a case for investment based on business outcomes.

A core mandate of this role is scaling the practical use of AI across the account management function to improve team efficiency, effectiveness, and quality, and to help clients connect AI-enabled opportunities to measurable business outcomes.

Responsibilities

Personal Account Ownership

• Carry a personal portfolio of 5–8 priority accounts, serving as the primary commercial relationship owner and demonstrating the standard of account management the team is expected to deliver.
• Drive expansion and renewal conversations at meaningful deal sizes ($200K–$500K+), personally navigating complex client organizations, building multi-stakeholder relationships, and closing commercial opportunities.
• Use personal account work to model the consultative selling, objection handling, and proactive commercial engagement the broader team is being coached to develop.

Account Growth & Portfolio Strategy

• Own the strategy for growing Orium’s existing client portfolio, with accountability for expansion revenue and lifetime value.
• Identify, prioritize, and drive expansion opportunities across accounts, , including cross-LOB expansion (Commerce to DXP, DXP to Agentic), partner-driven joint plays (commercetools, Stripe, Contentstack), transition of project-based clients into ongoing optimization or managed service relationships, and long-term partnership growth.
• Establish account-level growth strategies for priority clients, including relationship mapping, opportunity hypotheses, and commercial targets.
• Partner with Sales, Delivery, and LOB leaders to convert account insights into executable growth plans.
• Monitor account health, client satisfaction, delivery performance, and commercial potential to proactively manage risk and opportunity.
• Elevate client relationships to executive-level partnerships, positioning Orium as a long-term strategic advisor.
• Frame AI as a driver of customer outcomes, helping clients understand how AI can support measurable business goals such as increased revenue, improved conversion, lower operational costs, better customer experiences, and faster execution.

Account Operating Model & Playbooks

• Define and implement Orium’s account management playbooks, including standards for account planning, business reviews, relationship management, renewal motions, expansion planning, and risk mitigation.
• Create a consistent operating rhythm for managing current accounts across the business.
• Establish clear expectations for how account teams identify opportunities, document account intelligence, manage stakeholders, and progress expansion conversations.
• Improve visibility into account activity, pipeline, and next steps across Orium’s leadership team.
• Build scalable playbooks, templates, and tools that improve consistency without adding unnecessary complexity.

AI-Enabled Account Management

• Design and implement an AI-enabled account management function that increases scale, quality, and efficiency.
• Embed AI and agentic workflows across: account research and planning, opportunity identification, forecasting and reporting, and meeting preparation and follow-through.
• Develop reusable, AI-supported assets such as account plans, growth frameworks, and expansion playbooks.
• Build and operationalize AI-assisted workflows, including account research, meeting preparation, follow-up, and opportunity tracking that raise the consistency and quality of account team output.
• Help connect AI initiatives within client accounts to measurable business outcomes, articulating value in terms of revenue growth, operational efficiency, improved customer experience, and speed to market.
• Define and track success metrics such as increased opportunity conversion, improved forecast accuracy, and reduced manual effort.

Sales Operations for Current Accounts

• Own day-to-day sales operations for existing accounts, including bookings targets, pipeline hygiene, opportunity tracking, and quarterly forecasting.
• Lead the account forecast process, ensuring bookings projections are accurate, current, and tied to concrete client opportunities.
• Partner with cross-functional leadership to track bookings performance, forecast gaps, and account-level revenue opportunities.
• Ensure CRM data and account records are complete, accurate, and useful for decision-making.
• Develop reporting that gives leadership clear visibility into account performance, expansion pipeline, forecast confidence, and commercial risks.

Team Leadership & Function Building

• Manage and develop the account management team, including Account Managers, CSM-commercial hybrids, and Client Partners, providing clear priorities, development support, and accountability, with a focus on commercial thinking, opportunity development, and client engagement.
• Coach the team on consultative selling, objection handling, and proactive commercial engagement — building the skills required to push commercial conversations forward when clients deprioritize, to create urgency around expansion, and to lead strategic discussions independently.
• Set standards for account management excellence and ensure the team is operating with discipline and consistency.
• Help define the future structure, roles, and responsibilities of Orium’s account management function as the business grows.
• Build strong cross-functional relationships with Delivery, Strategy, Sales, Marketing, and Executive leadership.
• Act as a senior escalation point for key client and commercial challenges.

Skills and Qualifications

• Experience leading account management, client growth, customer success, or existing-client sales in a professional services, digital consulting, commerce, or technology environment.
• Track record of growing existing enterprise accounts and driving expansion revenue.
• Experience owning bookings, forecasts, pipeline management, or revenue targets.
• Strong understanding of account planning, stakeholder mapping, relationship development, and expansion strategy.
• Ability to create and operationalize playbooks, processes, and reporting.
• Strong commercial judgment and comfort working with revenue, margin, pipeline, and forecast data.
• Demonstrated ability to operate at the executive level with senior client stakeholders
• Experience managing or coaching account managers, client success managers, or sales team members.
• Excellent communication skills, with the ability to influence senior internal and client stakeholders.
• Comfort working cross-functionally with delivery, strategy, finance, sales, and executive teams.
• Familiarity with CRM systems, forecasting tools, and sales reporting practices.
• Experience in composable commerce, digital transformation, ecommerce, retail technology, or enterprise platforms is an asset. 

Is This Role a Fit for You?

You’ll find fulfillment in this role if you:

• You want to build and scale a function, not just manage accounts.
• You are commercially driven and motivated by revenue outcomes.
• You thrive in ambiguity and enjoy creating clarity and structure.
• You are energized by growing existing relationships, not just hunting new logos.
• You thrive in cross-functional environments and know how to align delivery, finance, and sales around shared account goals.
• You approach AI as a practical tool to improve planning, reporting, and client engagement, without losing the human touch.
• You want ownership of revenue outcomes within an existing client base that has real growth potential.

Compensation and Hiring Transparency 

• Expected Compensation (Canada): $130,000–$160,000 CAD annualized base salary. This stated range does not include any benefits or variable compensation, which are also a component of this role. Orium lists this range in good faith, reflecting expected compensation for this role in the specified locations as of this posting. Final offers consider education, qualifications, certifications, experience, skills, location, internal equity, and business needs. 
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

About the Role

In 2026, Orium is investing in AI and automation to improve how SG&A functions operate across the organization.

Our goal is to build agentic systems that support real human decision-making — including a unified entry point and two-way workflows that allow agents, humans, and systems to interact reliably. We’re approaching this work intentionally, with strong foundations around trust, escalation, and human judgment.

We’ve completed early experimentation through pilots and demos, and we’re now looking for someone to help turn that learning into durable, production-ready capabilities.

This is a contract role focused on hands-on execution with strong technical ownership. As a Senior AI Systems Engineer you’ll work hands-on to design and build the technical foundations of these systems, partnering closely with internal stakeholders to translate evolving needs into reliable, scalable agentic workflows. The focus of this engagement is to accelerate the build-out of core agentic capabilities and to establish strong technical foundations over a defined period.

Role Details:

• Type: Contract (Part-Time)
• Duration: ~16 weeks
• Expected Commitment: ~20 hours per week
• Potential for extension or future engagement based on outcomes

Key Responsibilities

Agentic System Development

• Partner in shaping the technical approach and architecture of agentic systems, helping translate evolving needs into practical, scalable solutions.
• Design and implement agentic workflows that support two-way interaction between humans, agents, and internal systems.
• Build and orchestrate workflow logic using tools and frameworks such as Zapier + code, n8n (or similar), APIs, and event-driven architectures.
• Partner to integrate people-focused agentic workflows into a cohesive, reliable entry-point experience.

Systemization & Reliability

• Bring a technical perspective to early-stage ideas and prototypes, helping assess feasibility, trade-offs, and paths to production.
• Help evolve early implementations into more robust, maintainable, and production-ready systems.
• Help establish and document patterns for reliability, observability, and safe failure in agentic workflows.
• Ensure implementations align with defined trust models, escalation rules, and human-in-the-loop principles.

AI & Automation Craft

• Work hands-on with LLMs, prompts, and agent behaviour to prioritize correctness, clarity, and human accountability.
• Evaluate and integrate tools, frameworks, and platforms that support agentic patterns as the system matures.
• Contribute to and document shared standards and patterns for AI-augmented systems at Orium.
• Design and evolve retrieval and indexing approaches (e.g., RAG, structured knowledge sources) to ensure agents operate on accurate, relevant, and up-to-date context.

Skills & Experience

• Experience building, integrating, or supporting AI / LLM-powered systems, with an emphasis on reliability, validation, and safe failure.
• Proven experience taking systems from prototype to production, including defining architecture, managing trade-offs, and ensuring reliability at scale.
• Strong experience building backend systems, workflows, or integrations, including APIs, event-driven systems, and automation frameworks.
• Comfortable working with orchestration tools and workflow engines (e.g., Zapier + code, n8n, Temporal, Airflow, or similar), including extending platforms with custom logic where needed.
• Experience designing or contributing to system architecture, particularly in integration-heavy or distributed systems.
• Strong proficiency in JavaScript/Typescript, including building and deploying backend services, integrations, or extensions to support workflow and automation systems.
• Comfortable taking ownership in ambiguous problem spaces, helping define the path forward rather than waiting for fully defined requirements.
• Strong collaborator who enjoys building in partnership with product, domain, and systems owners.

Is the Role a Fit for You?

You’ll be a strong fit for this role if you:

• Think with a product mindset, not a ticket mindset. You take the time to understand stakeholder needs and real-world workflows before building solutions.
• Are comfortable working in ambiguity. You can take rough ideas or early prototypes and shape them into clear, working systems.
• Think in systems. You naturally connect tools, people, and processes into cohesive, scalable workflows.
• Take ownership and drive outcomes. You define the path forward and see things through to production, not just implementation.
• Balance speed with sound judgment. You move quickly while being thoughtful about reliability, failure modes, and human impact, especially when working with AI systems.

Compensation and Hiring Transparency 

• Expected Compensation (Mexico): Compensation will be offered in MXN, aligned with local market benchmarks and the employment model. Final compensation will consider experience, skills, location, internal equity, and business needs.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible workplace. We provide reasonable accommodations throughout the hiring process in accordance with applicable local laws. If you require accommodations, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

About the Role

In 2026, Orium is investing in AI and automation to improve how SG&A functions operate across the organization.

Our goal is to build agentic systems that support real human decision-making — including a unified entry point and two-way workflows that allow agents, humans, and systems to interact reliably. We’re approaching this work intentionally, with strong foundations around trust, escalation, and human judgment.

We’ve completed early experimentation through pilots and demos, and we’re now looking for someone to help turn that learning into durable, production-ready capabilities.

This is a contract role focused on hands-on execution with strong technical ownership. As a Senior AI Systems Engineer you’ll work hands-on to design and build the technical foundations of these systems, partnering closely with internal stakeholders to translate evolving needs into reliable, scalable agentic workflows. The focus of this engagement is to accelerate the build-out of core agentic capabilities and to establish strong technical foundations over a defined period.

Role Details:

• Type: Contract (Part-Time)
• Duration: ~16 weeks
• Expected Commitment: ~20 hours per week
• Potential for extension or future engagement based on outcomes

Key Responsibilities

Agentic System Development

• Partner in shaping the technical approach and architecture of agentic systems, helping translate evolving needs into practical, scalable solutions.
• Design and implement agentic workflows that support two-way interaction between humans, agents, and internal systems.
• Build and orchestrate workflow logic using tools and frameworks such as Zapier + code, n8n (or similar), APIs, and event-driven architectures.
• Partner to integrate people-focused agentic workflows into a cohesive, reliable entry-point experience.

Systemization & Reliability

• Bring a technical perspective to early-stage ideas and prototypes, helping assess feasibility, trade-offs, and paths to production.
• Help evolve early implementations into more robust, maintainable, and production-ready systems.
• Help establish and document patterns for reliability, observability, and safe failure in agentic workflows.
• Ensure implementations align with defined trust models, escalation rules, and human-in-the-loop principles.

AI & Automation Craft

• Work hands-on with LLMs, prompts, and agent behaviour to prioritize correctness, clarity, and human accountability.
• Evaluate and integrate tools, frameworks, and platforms that support agentic patterns as the system matures.
• Contribute to and document shared standards and patterns for AI-augmented systems at Orium.
• Design and evolve retrieval and indexing approaches (e.g., RAG, structured knowledge sources) to ensure agents operate on accurate, relevant, and up-to-date context.

Skills & Experience

• Experience building, integrating, or supporting AI / LLM-powered systems, with an emphasis on reliability, validation, and safe failure.
• Proven experience taking systems from prototype to production, including defining architecture, managing trade-offs, and ensuring reliability at scale.
• Strong experience building backend systems, workflows, or integrations, including APIs, event-driven systems, and automation frameworks.
• Comfortable working with orchestration tools and workflow engines (e.g., Zapier + code, n8n, Temporal, Airflow, or similar), including extending platforms with custom logic where needed.
• Experience designing or contributing to system architecture, particularly in integration-heavy or distributed systems.
• Strong proficiency in JavaScript/Typescript, including building and deploying backend services, integrations, or extensions to support workflow and automation systems.
• Comfortable taking ownership in ambiguous problem spaces, helping define the path forward rather than waiting for fully defined requirements.
• Strong collaborator who enjoys building in partnership with product, domain, and systems owners.

Is the Role a Fit for You?

You’ll be a strong fit for this role if you:

• Think with a product mindset, not a ticket mindset. You take the time to understand stakeholder needs and real-world workflows before building solutions.
• Are comfortable working in ambiguity. You can take rough ideas or early prototypes and shape them into clear, working systems.
• Think in systems. You naturally connect tools, people, and processes into cohesive, scalable workflows.
• Take ownership and drive outcomes. You define the path forward and see things through to production, not just implementation.
• Balance speed with sound judgment. You move quickly while being thoughtful about reliability, failure modes, and human impact, especially when working with AI systems.

Compensation and Hiring Transparency 

• Compensation: Contract rates are determined based on experience, engagement scope, duration, and time commitment. Rate discussions will take place during initial conversations.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All individuals engaged by Orium are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

Are you passionate about tackling complex technical challenges and building solutions that genuinely move the needle? As a Senior Software Developer at Orium, you'll collaborate with high-profile enterprise clients to shape digital experiences that reach thousands of users daily. Leveraging composable commerce architecture, modern frameworks, and an evolving suite of AI-accelerated development tools, you’ll help lead the next generation of eCommerce experiences.

Reporting to the Manager of Software Development, you’ll play a key role in levelling up our development practices, mentoring teammates, and shaping the future of how Orium builds software. This is a role for a builder, a collaborator, and someone energized by combining technical mastery with emerging AI capabilities to deliver standout work.

Responsibilities

• Support and mentor developers in designing and implementing project work, ensuring high-quality deliverables. 
• Collaborate with designers and Product Managers to estimate, prioritize, and plan work within an Agile framework.
• Maintain transparency by proactively updating stakeholders on progress, risks, and technical decision-making.
• Create clear and maintainable documentation and diagrams that communicate complex solutions to clients and teammates.
• Engage directly with clients to understand requirements, provide updates, and address questions with clarity and professionalism.
• Write clean, efficient, well-documented code following industry best practices.
• Participate in code reviews to uphold high-quality, scalable, and consistent codebases.
• Leverage modern AI-powered and agentic developer tools (e.g., Claude Code, Devin, GitHub Copilot, Codex) to improve velocity, quality, and creativity in problem-solving.
• Evaluate when and how to apply AI-assisted development responsibly, balancing efficiency with sound engineering judgment.
• Explore opportunities to integrate automation and AI into workflows (e.g., test generation, scaffolding, documentation, debugging assistance, architecture exploration).
• Contribute to shaping Orium’s internal adoption of AI for software development and share learnings with the team.

Skills and Qualifications

• 5+ years of industry experience as a full-stack JavaScript developer, with expertise in both front-end and back-end development.
• Experience working with eCommerce or retail POS/OMS systems.
• Strong proficiency in modern web technologies: HTML, CSS, JavaScript, React.js, GraphQL, Next.js, Node.js, Chakra UI, React Query, TypeScript.
• Understanding of responsive design and the nuances of mobile vs. desktop interactions.
• Excellent interpersonal and client-facing communication skills.
• Experience with modern digital and AI-assisted development tools, with an openness to using agentic coding tools to boost development efficiency. 
• Strong critical thinking around the role of AI in development, understanding both the opportunities and limitations as part of the engineering process.
• A mindset of continuous learning, experimentation, and curiosity. 
• An asset if you are bilingual in English and Spanish

Is the Role a Fit for You?

You’ll thrive as a Senior Developer at Orium if:

• You love building. The idea of taking something from concept to functional reality energizes you.
• You crave new challenges and embrace the unknown with curiosity and a can-do attitude.
• You value knowledge-sharing and being part of a team that co-owns outcomes, not lone-wolf heroics.
• You’re excited to use AI-powered tools thoughtfully and strategically to enhance execution, collaboration, and decision-making.
• You naturally spot opportunities to automate, streamline, or improve workflows using modern tooling.

Compensation and Hiring Transparency 

• Expected Compensation (Canada): $100,000–$130,000 CAD annualized base salary. Orium lists this range in good faith, reflecting expected compensation for this role in the specified locations as of this posting. Final offers consider education, qualifications, certifications, experience, skills, location, internal equity, and business needs. This range does not include benefits.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

Are you energized by helping clients shape the future of their digital experiences? As a Product Manager at Orium, you’ll lead the strategy, planning, and delivery of complex commerce and brand initiatives across high-profile enterprise clients. Working at the intersection of business goals, user needs, and technical feasibility, you’ll drive clarity, alignment, and measurable outcomes in fast-paced, multi-stakeholder environments.

Reporting to the Head of Product Management, you’ll steward product vision, manage end-to-end requirements, guide clients through complex decision-making, and partner closely with cross-functional teams to deliver high-quality, data-informed digital products. This role is perfect for someone who loves combining structured thinking, exceptional client leadership, and modern delivery practices, including the thoughtful use of AI, to move work forward with confidence and impact.

Responsibilities

Client Leadership & Strategy

• Serve as the primary point of contact for clients, guiding product vision, roadmap direction, and delivery priorities from discovery through launch.
• Act as a strategic consultant, identifying opportunities, risks, and solutions that balance business goals, user value, technical reality, and budget.
• Facilitate workshops, discovery sessions, and decision-making frameworks that build alignment across stakeholders.
• Provide subject matter expertise in eCommerce, headless CMS, and modern digital platforms.
• Travel Requirement: Occasional travel across the Americas to meet clients and partners.

Planning & Requirements

• Build and maintain clear, data-informed release plans and prioritization frameworks.
• Own the product backlog, ensuring stories, acceptance criteria, dependencies, and constraints are well-defined and up to date.
• Produce high-quality product requirements documentation, ensuring functional, non-functional, and data requirements are accurately captured.
• Translate complex problems into clear, actionable steps for cross-functional teams.

Delivery & Execution

• Lead end-to-end delivery across discovery, requirements, backlog management, execution, acceptance, and launch preparation.
• Collaborate closely with design, technology, and data teams to validate feasibility, clarify requirements, and ensure shared understanding.
• Manage budgets and provide transparent forecasting, burn insights, and ROI-driven prioritization.
• Facilitate delivery ceremonies and present progress, risks, and decisions to clients and internal leadership.
• Navigate trade-offs across scope, schedule, budget, and quality, escalating with recommended paths forward.

Skills and Qualifications

• 3+ years of Product Management experience in Agile/Scrum environments.
• At least 1 year of experience in a client-facing, consulting, or agency setting.
• Proven ability to lead end-to-end product delivery from discovery through launch.
• Strong stakeholder management and communication skills, including senior client interaction.
• Ability to translate business needs into clear requirements, backlogs, and plans.
• Skilled in prioritization and navigating scope, timelines, and budgets.
• Strong problem-solving and analytical mindset.
• Comfortable working in fast-paced, ambiguous environments.
• Familiarity with modern digital products and platforms.
• Comfortable using AI tools in everyday workflows and collaborating with teams who use agentic development tools.

Is the Role a Fit for You?

You’ll thrive as a Product Manager at Orium if:

• You love partnering directly with clients and helping them make confident, informed decisions.
• You excel at bringing structure to ambiguity and at breaking complex problems into clear actions.
• You take pride in clean, well-maintained backlogs, requirements, and release plans, and see them as a reflection of strong product leadership.
• You’re excited to integrate AI thoughtfully into your work to enhance clarity, speed, and creativity.
• You naturally seek out tools, patterns, and processes that help teams work smarter and deliver better outcomes.

How We Use AI at Orium

Orium is committed to using AI to strengthen how we deliver for clients and evolve our ways of working. We approach AI with curiosity and critical thinking, looking for practical ways to improve quality, efficiency, and creativity while maintaining sound human judgment. Everyone plays a role in advancing our AI maturity, whether that means improving delivery workflows, shaping better client experiences, or experimenting with new approaches that raise the bar for our craft. 

Compensation and Hiring Transparency 

• Expected Compensation (Canada): $100,000–$125,000 CAD annualized base salary. Orium lists this range in good faith, reflecting expected compensation for this role in the specified locations as of this posting. Final offers consider education, qualifications, certifications, experience, skills, location, internal equity, and business needs. This range does not include benefits.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote