About the Team

This is an opportunity to cultivate and lead an impactful team of Customer Experience Specialists . The Customer Experience Specialist team takes pride in delivering exceptional support and a world-class experience to thousands of customers each day. They play a vital role in every aspect of Opendoor’s operations—supporting customers through one of the most meaningful financial decisions of their lives. As an Experience Advocate Associate Manager you will deliver hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (agents, buyers, sellers, neighbors among others) that we serve on a weekly basis. We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability.

This role is based out of our Miami office and will report to the Senior Customer Experience Manager. 

Role Responsibilities

• Lead and manage a team of Experience Advocates (XAs) to consistently meet or exceed quality, responsiveness, and customer satisfaction metrics across multiple communication channels.

• Inspire a culture of urgency, accountability, and execution excellence, empowering team members to deliver fast, precise, and high-impact customer experiences.

• Build and sustain a high-engagement, in-person team culture grounded in openness, trust, direct feedback, and a shared commitment to identifying and eliminating customer defects.

• Role model Opendoor principles and XA team values in all interactions, setting a clear standard for professionalism, ownership, and customer advocacy.

• Recognize and celebrate individual and team successes, fostering motivation, retention, and a culture of appreciation across the organization.

• Continuously coach and develop team members, reviewing customer interactions to ensure alignment with company values and to elevate performance toward a world-class service standard.

• Maintain deep expertise in XA metrics, monitoring daily and weekly performance, identifying trends, spotting work avoidance, and driving corrective action through effective coaching and performance management.

• Actively manage staffing coverage and workload distribution, adjusting resources as needed to meet service demands and business priorities.

• Serve as an escalation leader and hands-on problem solver, working in the details daily to remove blockers, resolve complex customer issues, and ensure cross-team alignment.

• Proactively communicate with senior leaders, providing clear insights on performance, risks, and the customer impact of business decisions.

• Leverage customer insights to influence operational and product improvements, partnering closely with Operations and cross-functional teams to drive meaningful change.

• Maintain subject matter expertise across Opendoor offerings, participating in ongoing training, providing live support to the team, and handling inbound customer interactions as needed.

• Recruit, onboard, train, and coach new hires, accelerating ramp time and enabling team members to achieve their full potential.

Role Requirements

• Minimum 2+ years of management experience with direct reports. 

• Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday.

  • *Wednesdays are optional but not required

• Willingness to work on evenings, weekends and holidays.

• Available to work between the hours of 8:00am and 7:00pm EST.

• Model for what it means to be a leader - thoughtful, pursuit for the truth, deep desire to serve, decisive & solutions oriented.

• Strong communicator and team player with a desire to grow further.

• Committed continuous learner on real estate concepts, market dynamics, and Opendoor product offerings. 

• Work well within a team setting to create and deliver our overall vision for the XA org.

Our compensation plan consists of a base salary and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

Location: 

In-office roles require all role responsibilities to be performed in the office. Candidates must be based within a 50-mile commuting distance of the specified office location, or able to commute to the Miami, FL office. Opendoor is a default, in-person company, and values having employees working in-office to foster a collaborative work environment and company culture.

About the Role 

Are you driven by helping people navigate life’s biggest decisions with confidence? Do you thrive on building trust, solving problems, and guiding customers through complex processes? If so, the Home Sales Advisor role at Opendoor offers a unique opportunity to be the empathetic and knowledgeable guide homeowners need as they explore their selling options.

This is more than a sales role—it’s about delivering clarity and certainty to homeowners facing one of the most consequential financial and emotional transitions of their lives. You’ll help customers compare the simplicity and reliability of Opendoor’s cash offer with the risks and complexities of traditional home selling. You thrive in helping others navigate rare or highly complex transactions, taking ownership of your busy pipeline, and delivering life-changing experiences. You know how to stay motivated and productive in a role impacted by seasonality. You’ll bring professionalism and a consultative approach expected in high-consideration transactions with a self-driven sales mindset where trust, expertise, and service delivery are paramount.

What You’ll Need 

• ​You have at least 3 years of experience in phone-based sales, with a focus on high-volume, high-activity sales environments. 
• Proven track record of success in meeting and exceeding sales goals on a monthly and quarterly basis.
• Ability and drive to work in a fast-paced, entrepreneurial, and team environment.
• General technical proficiency with sales tracking software with an emphasis on quick adjustments and real-time responsiveness.

Who You Are

• Sales-driven and results-oriented. You thrive in a competitive environment, meet challenges head-on, and are motivated by achieving and exceeding sales targets. Picking up the phone to connect with customers energizes you.
• Empathetic communicator. You possess exceptional listening skills and high emotional intelligence (EQ). You know how to uncover a customer’s fears and hopes and align them with the best solutions.
• Highly organized and detail-focused. Managing multiple tasks, platforms, and deadlines is second nature to you. Your precision ensures no ball is ever dropped.
• Adaptable and coachable. You embrace feedback and change, continuously refining your skills and processes to stay ahead in a dynamic environment.
• Team-oriented and dependable. You’re a collaborative team player who steps up when needed, supporting colleagues and customers alike with reliability and enthusiasm.

What You’ll Do 

• Be the trusted guide: Serve as the main point of contact for homeowners considering Opendoor’s solutions, explaining their options with empathy and professionalism.
• Consult and sell: Understand customers' unique needs, overcome objections, and clearly communicate the value of Opendoor’s offerings compared to traditional home-selling methods.
• Build meaningful connections: Engage customers via phone, video calls, email, and text, creating personalized and impactful interactions that inspire trust and confidence.
• Drive results: Proactively manage a pipeline of leads, ensuring customers stay on track and are fully supported throughout their transaction. Your goal: turn interest into action by driving conversions across multiple Opendoor products.
• Navigate complexity with ease: Manage timelines, handle shifting priorities, and collaborate across teams to deliver a seamless experience.
• Be there when it matters: Availability across various shifts, including evenings and weekends, ensures we meet customer needs on their schedule.

Bonus points if you have 

• Fluency in Spanish (Verbal & Written)

Compensation: 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets.  Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

#LI-RM
#LI-Onsite

About the Role

The Listing Partner Manager leads a team of licensed Listing Partners (LPs) who serve as the single point of contact for buyers' agents from offer through close on Opendoor-owned resale homes.

You'll be responsible for hitting market-level sales and experience targets by coaching LPs on negotiation, pipeline management, and escalation discipline, while partnering cross-functionally with Pricing, Homes, Title & Escrow, Brokerage, and Product/Tooling to remove friction from the resale process.

• You will build the Miami LP team, its culture, and its operating systems from the ground up — there is no existing playbook to inherit, only one to create.
• This role operates in a fast-moving environment where product, tooling, and policy regularly evolve. The LPM is expected to be a stabilizing force for their team, not a passive recipient of change.

If you thrive in a metrics-driven, high-volume environment, love coaching sales talent, are energized by building from scratch, and are excited to shape the future of Opendoor's resale business — this role is for you.

What You'll Do

Team Leadership & Performance

• Lead, coach, and develop a team of Listing Partners to deliver against a balanced scorecard with defined targets: Conversion ≥70%, Fallthrough ≤18%, Pend-to-Close ≤30 days, Title Attach ≥93%, Armadillo Paid ≥20%, SLA Adherence ≥95%, Net Proceeds vs RTP, and CSAT.
• Run regular 1:1s, call reviews, and file audits to provide clear, actionable feedback and document strengths and development areas.
• Own performance management for your team (goal setting, calibration inputs, performance reviews, and, when necessary, formal performance plans).

• Use AI-generated call scores and conversation analytics (Gumloop Call Scoring) as structured inputs to coaching — moving from reactive file review to proactive, data-driven development conversations.

Operational Excellence

• Ensure LPs consistently follow the Resale playbook, including accurate CITY/CRM hygiene, use of TC workflows, escalation pathways, and coverage processes.
• Monitor dashboards and scorecards to proactively identify risk (aging pendings, high BRN spend, SLA misses, fallthrough risk) and drive corrective action.
• Create and maintain lightweight operating rhythms (team meetings, WBRs/MBRs, leaderboards, audits) that keep the team focused on the right priorities.
• Drive adoption of Opendoor's attach programs — Title, Armadillo, and Lower Mortgage — coaching LPs on offer-entry procedures and buyer activation messaging to hit target attach rates.

• Serve as the LP team's voice in the CRM migration (Zendesk is sunsetting): evaluate the replacement against LP workflow needs, communicate the transition clearly, and drive adoption without performance disruption.
• Proactively identify workflows where AI or automation can reduce LP handle time, improve consistency, or surface risk earlier — partnering with Tooling/Product to pilot and scale them.
• Lead your team through change without losing performance cadence — whether that's a CRM migration, a new AI workflow rollout, a Pricing policy shift, or a product change mid-quarter. Translate ambiguity into clear next actions before your team has to ask.

Coaching on Negotiation & Escalations

• Act as a go-to escalation point for complex negotiations (multi-offer scenarios, low appraisals, LRRs, BRN edge cases, legal/reputation-sensitive issues).
• Coach LPs on framing offers and counters to balance conversion, margin, and agent experience; setting clear expectations with buyers' agents on timelines, repairs, and constraints; and when/how to escalate to Pricing, Homes, Title, or leadership with a clear recommendation.

Cross-Functional Partnership

• Partner closely with Pricing, Homes, T&E, Brokerage, CX, and Tooling/Product to surface recurring issues and data-backed opportunities to improve workflows and policies.
• Pilot new processes (e.g., TC model, countering tools, attach programs) and drive adoption across your team.
• Represent the LP perspective in cross-functional forums, bringing crisp examples and data from your team.

People, Culture & Licensing

• Hire, onboard, and ramp new LPs, including 30/60/90 plans, shadowing, and certification on key workflows — including two consecutive LP classes (April + May) requiring you to run structured training programs while maintaining pipeline oversight.
• Foster a high-accountability, high-support culture that celebrates wins, learns quickly from misses, and embraces change.
• Partner with Brokerage/licensing teams to ensure your direct reports remain in good standing and compliant with licensing, MLS participation, and brokerage policy.

• Build the Miami LP office culture from scratch: establish team norms, escalation rhythms, call standards, and in-office identity — then bridge those consistently to the existing Phoenix in-office team.

Who You Are

• Sales-driven and results-oriented. Energized by hitting and exceeding targets; able to translate portfolio-level goals into daily actions for your team.
• Coaching-focused leader. You enjoy being on the floor with your team — listening to calls, reviewing files, and giving specific, timely feedback.
• Operationally disciplined. You use data and operating rhythms to keep a complex book of work under control.
• Calm in complexity. You handle escalations and change with composure, bringing structure, judgment, and clear communication to ambiguous situations.
• Collaborative and low-ego. You work well with peers and cross-functional partners, comfortable both advocating for your team and holding them to a high bar.

• Comfortable operating in ambiguity. You set direction and hold your team accountable even when policies, tools, or priorities are actively shifting. You don't wait for perfect information to make a call.
• Builder mentality. You are energized by creating something from nothing — whether that's a team culture, an operating rhythm, or an AI-powered workflow. You don't need an existing playbook to get started.

What You'll Bring

Experience

• 3–5+ years in residential real estate, sales, or transaction management, with meaningful time in a high-volume, metrics-driven environment.
• 1–3+ years of people management experience leading sales or account-management teams.
• Demonstrated experience managing teams through organizational or systems change — including communicating the 'why,' addressing resistance, and maintaining accountability during transitions.

Licensing

• Active, unrestricted real estate salesperson or broker license in at least one U.S. state (or ability to obtain within a defined timeline).
• Comfort operating within brokerage, MLS, and state regulatory requirements.

Skills

• Proven ability to coach on negotiation, pipeline discipline, and customer/agent communication.
• Excellent written and verbal communication.

• Strong analytical skills: ability to diagnose performance root causes across a multi-metric scorecard; comfortable building and reading dashboards in tools like QuickSight or equivalent BI platforms.
• AI fluency: demonstrated comfort using AI-powered sales tools — call scoring, workflow automation, offer-entry bots. Experience building or refining AI workflows for a sales team is a plus.

Work Style

• Comfortable working in-office where required and flexing to support peak periods, including occasional evenings/weekends.
• Bias toward action, ownership, and continuous improvement.

• Skilled at building consistency across in-office and distributed sub-teams; comfortable holding a high bar for both groups without creating a two-tier culture.