About the Role: 

Our Infrastructure Services team is responsible for ensuring that the infrastructure backing all production services is highly available, scalable, and operating optimally.

The Principal Infrastructure Engineer is a senior technical leader who operates across both network and systems engineering, driving architecture, reliability, and automation. This role requires someone who can lead at a strategic level, collaborate across teams, and dive deep technically to solve complex problems in production environments. 

What You’ll Do: 

• Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability  
• Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments  
• Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability  
• Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems  
• Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience  
• Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments  
• Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations  
• Reduce manual processes and improve consistency across deployments and operational workflows  
• Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements  
• Act as a technical bridge to drive successful delivery of cross-functional initiatives 
• Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability  
• Drive continuous improvement across infrastructure design, operations, and documentation 
• Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency 
• Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives. 

Experience We’re Looking For: 

• 12+ years of experience in infrastructure engineering, including deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware), along with a Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience may be considered) 
• Proven experience supporting production environments in on-premises datacenters, with a strong focus on reliability and operational stability  
• Strong hands-on expertise in Linux administration and performance optimization across complex environments  
• Solid understanding of core networking protocols, including BGP, OSPF, and TCP/IP, is essential  
• Demonstrated ability to troubleshoot issues across the full infrastructure stack, from hardware through network and systems layers  
• Experience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar is required  
• Proficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiency  
• Familiarity with network and systems automation frameworks and modern infrastructure practices  
• Ability to operate both strategically and tactically, with a track record of owning and delivering large-scale infrastructure initiatives in fast-paced environments  
• Strong collaboration skills, with the ability to work effectively across cross-functional teams and communicate complex technical concepts  
• Experience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferred  
• Familiarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuable  
• Exposure to monitoring, observability, and capacity planning tools and practices is a plus  
• Background in high availability, disaster recovery, and failover design is considered an advantage #LI-CC1

About the Role: 

We’re looking for a Strategic Account Director to help grow our 2600Hz business by building strong partnerships with Service Providers and Telecom Carriers. If you have established relationships in this space and enjoy turning those connections into meaningful business growth, this role is a great fit. 

In this role, you’ll own key partner accounts, identify new opportunities, and help shape how we engage with the market. You’ll work cross-functionally to deliver an excellent customer experience while driving revenue and long-term growth. 

What You’ll Do: 

• Drive Growth & New Business 
  • Leverage your existing relationships to meet and exceed revenue goals 
  • Identify and pursue new opportunities within Service Providers and Telecom Carriers; negotiate agreements with new/existing partners 
  • Develop and execute sales strategies to expand our footprint and customer base 
• Understand the Market 
  • Stay current on industry trends, competitors, and emerging opportunities 
  • Use market insights to refine your approach and uncover areas for growth 
• Build Strong Relationships 
  • Serve as a trusted partner to customers, building long-term, high-value relationships 
  • Collaborate with internal teams to ensure smooth onboarding and ongoing support 
  • Focus on customer satisfaction, retention, and expansion 
• Own Your Pipeline 
  • Manage your sales pipeline, forecasts, and performance metrics 
  • Share regular updates on progress, wins, and challenges with leadership 
• Advocate for the Customer 
  • Take a customer-first approach—understand their challenges and deliver real solutions 
  • Gather feedback to help improve our products and services 

Experience We’re Looking For: 

• 10+ years of experience in sales with a strong track record of hitting or exceeding targets 
• Existing relationships with Service Providers and Telecom Carriers 
• Deep understanding of telecommunications, including experience with UCC solutions and exposure to CCaaS and/or CPaaS; familiarity with platforms such as Cisco BroadSoft, NetSapiens, or Metaswitch strongly preferred 
• Strong strategic thinking and ability to turn insights into action 
• Excellent communication and relationship-building skills 
• Confidence working with senior stakeholders and presenting at an executive level 
• Experience managing pipelines, forecasts, and revenue growth 
• Familiarity with CRM systems and sales analytics tools 
• Ability to travel as needed 
• Bachelor’s degree in Business, Marketing, or a related field (MBA is a plus) #LI-CC1

This role offers a competitive compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $220,000 - $250,000 annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future. 

About the Role: 

Our Network Engineers are forward-thinking problem solvers who stay ahead of modern technologies and industry trends. At Ooma, we use a diverse set of tools and platforms to build a highly available, resilient network that delivers a seamless experience to our customers.

As a Senior Network Engineer on the Infrastructure Services team, you’ll play a key role in managing and evolving our production network. You’ll contribute across all layers of network infrastructure—helping to ensure performance, scalability, and reliability while partnering with teams across the organization. 

What You’ll Do: 

• Ensure the stability, security, and performance of the production network through proactive monitoring and maintenance  
• Troubleshoot and resolve network issues efficiently, minimizing impact to business-critical services  
• Manage and maintain on-premises infrastructure, including switches, routers, firewalls, and load balancers  
• Design, implement, and evolve scalable network architectures to support new initiatives and growth  
• Monitor network performance, availability, and capacity, identifying and driving improvements  
• Develop and implement automation to enhance operational efficiency, reliability, and scalability  
• Design, test, and manage network security strategies (e.g., DDoS mitigation, failover, disaster recovery)  
• Collaborate cross-functionally and mentor team members, sharing best practices and technical expertise  
• Maintain accurate technical documentation and recommend improvements to optimize network performance and capacity
• Integrate AI capabilities into network operations to enhance monitoring, anomaly detection, and predictive maintenance, improving overall network reliability and performance
• Incorporate AI tools to assist with forecasting, scaling, traffic analysis and additional future proofing 

Experience We’re Looking For: 

• 8+ years of networking experience is required, along with relevant certifications (e.g., CCNP, CCDP), including at least 5 years supporting enterprise-scale networks; a BS in Computer Science, Engineering, or a related field is preferred (equivalent experience may be considered). 
• Strong expertise in routing and switching protocols (e.g., BGP, OSPF) and Layer 2 technologies (VLANs, STP, VRRP; VXLAN a plus) is essential. 
• Hands-on experience configuring, deploying, and troubleshooting network infrastructure—including switches, routers, firewalls, and load balancers (e.g., F5, FortiADC)—is expected. 
• Proficiency with network platforms such as Junos, Arista EOS, ScreenOS, or similar systems is critical to success in this role. 
• Experience supporting production environments, including 24/7 operations and high-availability systems, is critical, along with the ability to remain calm and effective under pressure.
• Proven ability to design, implement, and optimize network solutions from concept through production  
• Strong troubleshooting skills, including the use of Linux-based tools, monitoring systems, and performance analysis techniques  
• Experience working in data center environments, with exposure to network monitoring, security, and DevOps/automation tools  
• Collaborative, self-driven leader with strong communication skills and ownership mindset; able to mentor junior team members and thrive in fast-paced environments with a focus on customer impact #LI-CC1

What We Offer: 

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained. 

About the Role: 

The Strategic Partner Account Director is responsible for driving the growth and success of Ooma’s AirDial (All-In-One POTS Replacement Solution) through strategic carrier and reseller partnerships. This role focuses on developing high-impact reseller partners, establishing deep relationships across all organizational levels, and collaborating on go-to-market strategy and joint business planning. 

This role will serve as a trusted advisor to our carrier and reseller partners, enabling them to maximize success with AirDial by delivering training, marketing support, sales enablement, and ongoing operational guidance. This individual will work cross-functionally across Ooma teams to ensure a seamless experience for partners and their end customers and will be accountable for achieving sales targets and market share goals for AirDial within the carrier and reseller ecosystem. 

What You’ll Do: 

• Develop and execute strategic plans to recruit, onboard and enable leading carrier and reseller partners for Ooma AirDial. 
• Build and nurture strong, multi-level relationships with partner executives, sales, technical, and marketing teams. 
• Drive joint business planning, forecast pipeline, and performance, ensuring partners achieve alignment with Ooma’s goals for AirDial. 
• Provide ongoing sales enablement, training, and resources to drive partner self-sufficiency and revenue growth. 
• Serve as the primary point of contact for partner escalations, business reviews, and collaborative problem solving. 
• Partner with Ooma’s business development, product marketing, and support teams to develop tailored programs, promotions, and campaigns specific to partner needs. 
• Track, analyze, and report on reseller performance metrics to inform strategy and prioritize high-impact activities.  

Experience We’re Looking For: 

• 10+ years' experience in channel management, strategic partnerships, or reseller account management, with a strong preference for telecom, UCaaS, or related technology sectors. Bachelor’s degree or equivalent experience. 
• Experience working with or supporting national or regional carriers is highly preferred. 
• Proven track record of driving revenue growth through indirect/reseller channels and building executive relationships. 
• Strong understanding of the POTS replacement market and channel solutions landscape. 
• Excellent communication, negotiation, and presentation skills. 
• Results-oriented with strategic thinking, business acumen, and solution-selling mindset. 
• Willingness to travel as required. #LI-CC1

This role offers a competitive compensation package with a combination of base salary and commission. The expected On-Target Earnings (OTE) for this position range from $225k to $275k annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future. 

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained. 

About the Role: 

Ooma is seeking a Strategic Partnerships Director to help drive the next chapter of our growth. This is a high-impact, senior leadership role at the intersection of business strategy, technology, and revenue growth. You’ll own and grow a portfolio of strategic partnerships—both established and new—and play a key role in bringing those partnerships to market. 

This role is a great fit for someone who thrives in a fast-paced, high-growth environment, enjoys building executive relationships, and can move seamlessly between big-picture strategy and hands-on execution. You’ll work closely with Product, Engineering, Sales, Marketing, and Finance, and regularly engage with Ooma’s executive leadership team. 

What You’ll Do: 

• Own and expand a portfolio of strategic partnerships, driving successful market launches, revenue growth, and long-term strategic value.  
• Identify, pursue, and close new partnership opportunities that expand routes to market and complement Ooma’s technology portfolio.  
• Lead partnerships end-to-end, including commercial terms, product integration, billing and ordering, co-marketing, and sales enablement.  
• Navigate complex negotiations with mid-sized and large telecom providers (e.g., Verizon and similar carriers), with a strong understanding of telecom ecosystems and go-to-market models.  
• Develop competitive insights to inform and refine partnership strategy.  
• Define and communicate compelling joint value propositions that clearly articulate Ooma’s differentiation.  
• Partner with Product teams to align partnerships with the product roadmap and identify technology-driven opportunities.  
• Translate strategy into actionable plans and execute with a high degree of ownership and autonomy.  
• Continuously improve partnership processes and ways of working.  
• Provide regular updates to cross-functional leaders, the VP of Strategic Partnerships, and executive stakeholders. 

Experience We’re Looking For: 

• An exceptional sense of humor. 
• 10+ years of progressive experience in strategic partnerships, business development, or alliances, including 3–5 years focused on partnerships within SaaS or cloud technology environments; a Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent practical experience.  
• A passion for something outside of tech, and the ability to communicate about it in ways that get people excited—the ability to engage, educate, and inspire others is key in this role. 
• Proven experience managing strategic partnerships or alliances at a SaaS or cloud communications company, from origination through long-term commercial success.  
• Hands-on experience managing partnerships with mid-sized and large telecom companies (e.g., Verizon, AT&T, T-Mobile, Lumen, or similar carriers), with a strong understanding of how they operate, buy, and go to market.  
• Deep understanding of cloud and unified communications technologies, with the ability to clearly articulate joint value propositions to both technical and executive audiences.  
• Experience developing and executing joint go-to-market plans with large partner organizations.  
• Strong business, strategic, and financial acumen, including experience with deal modeling and commercial negotiations.  
• Excellent communication skills and executive presence, with experience presenting to C-suite and Board-level audiences.  
• Strong project management skills and a track record of delivering results in complex, cross-functional environments.  
• Proficiency in Excel and PowerPoint for financial modeling and executive communications.  
• Ability to work independently and thrive in a fast-paced, high-growth environment. 
• Strong problem-solving skills and the ability to structure and navigate ambiguous challenges.  
• A genuine curiosity about technology, market trends, and the competitive landscape. #LI-CC1