Please note, this role is not yet active (expected summer '26).

As a Customer Success Manager at OneImaging, you’ll play a critical role in ensuring the successful onboarding, implementation, and long-term satisfaction of our customers. You’ll be the primary point of contact for strategic accounts, responsible for guiding customers through implementation—including complex data feed management—and ensuring they achieve measurable outcomes. Post launch, you will be responsible for managing the revenue and strategic initiatives for your book of business. This role combines project management, stakeholder engagement, and a strong focus on analytics to drive success.

What you'll do:

• Customer Implementation & Data Feed Management: Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems.
• Strategic Stakeholder Management: Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging’s program.
• Reporting & Analytics: Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders.
• Customer Advocacy: Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements.
• Continuous Improvement: Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management.
• Cross-functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey.

About you:

• 6+ years of experience in Customer Success, Account Management or a similar client-facing role in a digital health solution environment involving benefits administration. 
• Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
• Ability to manage through ambiguity, build processes and help scale the CS organization. 
• Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
• Proven track record of building strategic relationships with key customer stakeholders.
• Analytical mindset with experience delivering actionable insights through reporting and data analysis.
• Excellent project management skills, with the ability to manage multiple priorities and deliver results on time.

This is not a traditional Salesforce administrator role. You will act as the technical architect and strategic owner of our Salesforce platform—designing data models, workflows, integrations, and system boundaries that enable teams to operate efficiently today and scale cleanly tomorrow.

What you'll do:

• Serve as the technical owner and architect of Salesforce, responsible for overall platform design, data architecture, security model, and long-term scalability
• Partner with Sales, Customer Success, Provider Operations, Finance, and Member Services leaders to understand business processes and drive scalable system solutions.
• Ensure Salesforce acts as a reliable system of record while integrating cleanly with adjacent platforms (e.g., CS tooling, ticketing, billing, engagement systems).
• Architect and implement advanced automation using Salesforce Flow, declarative tools, and (where appropriate) programmatic solutions.
• Design, develop, and maintain Apex triggers, classes, and custom code solutions where declarative tools don't meet business requirements
• Manage deployment processes across sandbox and production environments, including change sets, version control, and release coordination
• Establish and enforce sandbox management practices for development, testing, and UAT workflows
• Design and maintain integrations, data quality, governance, and integrity between Salesforce and third-party systems using APIs, middleware, or event-based patterns.
• Maintain clear, up-to-date documentation of system architecture, data models, integrations, and workflows.
• Establish best practices for configuration, customization, release management, and change control.
• Act as a trusted technical advisor on Salesforce-related decisions across the company.

About you:

• 6+ years of experience working with Salesforce in a technical, architecture-oriented role (Administrator, Developer, Architect, or Systems Lead).
• Strong experience with Salesforce development including Apex (triggers, classes, batch processes), Visualforce, and Lightning Web Components
• Deep understanding of Salesforce architecture, including data modeling, security, automation, and limits.
• Strong experience designing and supporting cross-system integrations (APIs, middleware, ETL, event-driven patterns).
• Proficiency with Salesforce Flow (Screen Flows, Record-Triggered Flows, Scheduled Flows) and understanding when to use declarative vs. programmatic solutions
• Experience managing multi-environment strategies (sandbox → UAT → production) including change management and deployment best practices
• Familiarity with version control systems (Git) and DevOps practices for Salesforce (CI/CD pipelines, automated testing)
• Proven ability to translate complex business requirements into clean, scalable system designs.
• Experience supporting multi-team, multi-workflow environments (Sales, CS, Operations, Finance, etc.).
• Salesforce Administrator Certification or equivalent demonstrated experience required; Advanced Admin, Platform App Builder, or Architect certifications strongly preferred.
• Excellent communication skills and the ability to work credibly with both technical and non-technical stakeholders.
• Comfortable operating with autonomy in a fast-moving, high-growth environment.