Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.

Job Overview

The Senior IT Engineer, Automation is a senior individual contributor responsible for designing and delivering high-impact business process automations across Omada's internal systems ecosystem. This role blends hands-on workflow automation with deep stakeholder engagement (roughly split between consulting and building) to solve complex operational challenges across the organization.

You will act as a trusted consultant and thought partner across the business, including People & Culture, Recruiting, Finance, Care Delivery, Support, Security, and Engineering, to intake automation opportunities, lead collaborative discovery sessions, translate abstract requirements into scalable technical designs, and build reliable, well-documented automations using platforms such as Tines and modern API-driven tooling.

In this role, you are expected to own the full lifecycle of automation solutions: from initial discovery and requirements gathering through design, build, testing, launch, and handoff. You will operate with a high degree of autonomy, apply strong technical depth, and produce secure, resilient, and well-designed workflows that scale with the business. The emphasis is on deterministic workflow automation, though you will also advise stakeholders on when agentic or hybrid approaches are appropriate and collaborate with specialists when those patterns are the right fit.

Responsibilities

Intake, Discovery & Solution Analysis

• Lead the intake process by clarifying requirements, gathering context, and translating problem statements into structured technical scopes.
• Assess the potential ROI on incoming automation requests to ensure the team focuses on the highest-value opportunities.
• Evaluate technical feasibility, system dependencies, and potential risks of proposed automations to support effective prioritization and planning.
• Identify risks, edge cases, security concerns, and downstream impacts early and surface them as part of the discovery cycle.

Stakeholder Discovery & Facilitation

• Lead in-depth discovery sessions with stakeholders to understand existing processes, pain points, and constraints, through whiteboarding and shadowing sessions.
• Rapidly absorb and model unfamiliar problem spaces, deconstructing ambiguous processes into clear workflow models and candidate automation designs.
• Draw on patterns, prior experience, and instinct to propose, iterate, and refine flows in real time, co-creating solutions with stakeholders.
• Facilitate conversations that challenge long-standing assumptions, help partners rethink crystallized processes, and build alignment on new ways of working.
• Communicate trade-offs clearly and constructively, including when deterministic vs. agentic/AI-driven approaches are appropriate.

Design, Build & Implementation

• Translate requirements and process designs into detailed automation builds across platforms such as Tines, n8n, and API-driven workflows.
• Integrate SaaS platforms using REST APIs, webhooks, event-driven triggers, and structured JSON payloads to create robust end-to-end workflows.
• Build automations that adhere to security, reliability, observability, and governance standards, including identity and access controls, auditability, and change management expectations.
• Iterate rapidly on prototypes, validating logic and refining flows to ensure stability, performance, and alignment with business rules.
• Ensure all build artifacts (logic flows, decision models, error handling, and dependency maps) are well-documented and auditable.
• Coordinate with Engineering when custom APIs or technical support is required for automation execution.
• Collaborate with agentic/AI specialists when a solution calls for MCP-based or LLM-driven components, contributing requirements and integration logic rather than owning agentic framework development.
• Perform structured UAT with stakeholders, incorporating feedback and ensuring readiness for deployment through formal change management processes.

Launch, Maintenance & Operations

• Own the full lifecycle of automation deployments, including testing, launch, hypercare, tuning, and steady-state stabilization.
• Maintain, optimize, and refactor automations as upstream systems evolve or new business requirements emerge.
• Ensure automations are built to be inheritable and understandable, with documentation aligned to standards for long-term maintainability.
• Monitor performance and troubleshoot issues, proactively implementing improvements that enhance reliability and reduce operational burden.

Cross-functional Partnership & Collaboration

• Partner with stakeholders across Omada, including P&C, Recruiting, Finance, Care Delivery, Support, Security, Compliance, and Engineering, to understand workflows, challenges, and downstream impacts.
• Work closely with EPD (Engineering, Product, and Design) and Security teams on automation-related projects, ensuring alignment on technical dependencies, integration points, API behaviors, risk posture, system load, and system constraints.
• Provide technical consultation on automation feasibility, integration complexity, and required process or policy adjustments, including when to favor deterministic workflows vs. agentic approaches.
• Contribute to an "automation-as-a-service" model by building solutions that leverage reusable logic, consistent design patterns, and governed connectivity.

What Great Looks Like

• Is a systems-level thinker who can deconstruct business processes, consult with stakeholders on improvements, choose the best technical path forward, and rapidly implement high-quality solutions.
• Quickly understands complex processes, identifies inefficiencies, and executes solutions that deliver measurable value.
• Is an engaging, collaborative partner who can facilitate high-energy working sessions, synthesize input from many voices, and keep groups oriented toward outcomes.
• Can enter a brand-new domain, quickly build a mental model of the problem space, and sketch out viable automation patterns on the fly.
• Uses patterns and experience to guide stakeholders through alternatives, trade-offs, and "what if" scenarios, without getting lost in technical detail.
• Delivers high-quality automation designs that are resilient, reusable, and aligned with security, compliance, and governance standards.
• Exercises strong technical judgment, knowing when to keep solutions simple and deterministic and when a more sophisticated or agentic approach is warranted.
• Operates with high autonomy, managing full lifecycle delivery of automations with minimal oversight.
• Builds trust with cross-functional partners through clarity, predictability, and consistent execution.
• Incorporates compliance and auditability into design decisions, aligning with SOX, HIPAA, and security requirements.
• Improves team velocity by producing inheritable workflows and documentation others can easily support.
• Consistently demonstrates senior-level ownership by delivering high-quality solutions independently and driving meaningful cross-functional impact through technical depth and reliable execution.

Candidate Requirements

• 7+ years of hands-on experience in systems automation, solutions engineering, professional services, or multi-system workflow integration.
• Demonstrated track record in a client-facing or consulting capacity, leading discovery sessions, translating business pain into technical solutions, and presenting trade-offs to non-technical stakeholders.
• Hands-on experience designing and building secure, resilient automations in at least one orchestration platform (Tines strongly preferred).
• Strong technical understanding of REST APIs, webhooks, event-driven integrations, and structured JSON.
• Proven ability to deconstruct complex business processes into structured workflow models and actionable technical designs.
• Experience conducting UAT, validating edge cases, and participating in formal change management processes.
• Strong documentation skills, including Business Requirements Documents, Product Requirement Documents, workflow diagrams, and technical specifications.
• Ability to operate autonomously in a fast-paced environment while managing multiple concurrent automation projects.
• Strong communication and partnership skills, with the ability to collaborate effectively across technical and non-technical teams, including senior stakeholders.

Nice-to-Haves

• Experience with additional automation platforms (n8n, Workato, Zapier, or equivalent).
• Familiarity with agentic or AI-assisted workflow patterns, including when and how to integrate LLM-based decisioning into automation flows.
• Experience in SOX, HIPAA, or other audit-aligned environments.
• Exposure to identity lifecycle automation (e.g., Okta, Workday, SCIM-based provisioning).

Benefits:

• Competitive salary with generous annual cash bonus
• Equity Grants
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
  

About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $142,600 - $178,300*, Colorado Base Compensation Ranges: $136,400 - $170,500*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants. 

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

Please click here for more information on our Candidate Privacy Notice.

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.

Job Overview:

The Senior Zendesk Systems Administrator is a senior individual contributor responsible for administering, operating, and continuously improving Omada’s Zendesk platform, which supports service operations across Care Delivery organizations.

This role applies deep platform expertise to design scalable workflows, implement automation, and maintain system reliability to ensure Zendesk effectively supports Omada’s service delivery operations. The position balances hands-on configuration with operational improvement and strategy deployment, ensuring the platform evolves alongside business needs while maintaining strong governance, documentation, and system stability.

The Senior Zendesk Systems Administrator partners closely with Member Services leadership, IT, Product, Engineering, and other cross-functional stakeholders to translate operational requirements into scalable system configurations. Success in this role requires strong technical judgment, operational ownership, strategic thought partnership, and the ability to independently drive improvements that enhance service workflows and operational efficiency.

Zendesk Platform & Operations:

• Own the administration, reliability, and operational maturity of Omada’s Zendesk platform, including Support, Talk, Guide, AI Copilot, Workforce Management, and Explore.
• Serve as the internal Zendesk subject matter expert (SME), advising stakeholders on new and existing platform capabilities, workflow design, and configuration best practices.
• Design and maintain scalable service workflows including, but not limited to, routing logic, triggers, automations, ticket forms, views, macros, and queue structures.
• Manage the Zendesk configuration lifecycle, including change planning, testing, deployment, and documentation to ensure stable platform operations.
• Maintain strong configuration governance, ensuring workflows, automation logic, and integrations remain documented, traceable, and aligned with IT operational standards.
• Support audit and compliance readiness, maintaining configuration visibility and documentation required for environments such as SOC2 or HIPAA.
• Manage the intake and prioritization of Zendesk enhancement requests, maintaining a clear backlog aligned with operational priorities.
• Lead Zendesk platform initiatives and enhancement projects, coordinating stakeholders, defining requirements, and delivering system improvements that support evolving service operations.
• Meet operational SLAs for Zendesk platform support, ensuring timely response and resolution of system issues and configuration requests.
• Manage Zendesk vendor releases and platform updates, evaluating new capabilities and coordinating controlled rollout.
• Configure and maintain Zendesk Talk capabilities, including IVR routing, call flows, and queue logic supporting Member Services call center operations.
• Maintain and improve Zendesk Guide and Help Center structures to support internal teams and self-service support.
• Support and optimize Zendesk AI capabilities, including Copilot features that improve agent productivity and resolution efficiency.
• Troubleshoot complex platform issues across workflows, integrations, and configurations, identifying root causes and driving resolution.
• Configure and maintain Zendesk Explore dashboards and reporting, providing visibility into service performance, ticket trends, and operational metrics.

Cross-Functional Partnership and Services:

• Partner closely with Member Services leadership and operations teams to translate service workflows and operational requirements into scalable Zendesk configurations.
• Collaborate with IT, Product, Engineering, and Analytics teams to design integrations and workflows connecting Zendesk with internal and external operational systems.
• Serve as the primary Zendesk partner to operational stakeholders, ensuring platform capabilities are aligned with service delivery needs and operational priorities.
• Work with stakeholders to prioritize Zendesk enhancements and operational improvements, maintaining alignment between platform capabilities and evolving service workflows.
• Partner with Security, Compliance, and IT teams to ensure Zendesk configurations support organizational security standards and regulatory requirements.
• Support internal and external audit activities, providing documentation, system insights, and configuration transparency related to Zendesk controls and operational workflows.
• Collaborate with operational leaders to ensure Zendesk reporting and dashboards support service analytics, operational visibility, and performance monitoring.
• Provide training, enablement, and documentation to support consistent Zendesk usage and promote operational best practices across teams.
• Maintain clear and proactive communication with stakeholders regarding platform changes, system updates, and operational improvements.

What Great Looks Like:

• Owns the reliability and operational maturity of the Zendesk platform, ensuring workflows, automations, and integrations consistently support service operations across the organization.
• Executes complex platform work independently, translating operational requirements into scalable configurations and delivering improvements with minimal oversight.
• Demonstrates strong operational discipline, ensuring system changes are properly designed, tested, documented, and communicated to maintain platform stability and trust.
• Seeks context before implementing solutions, developing a deep understanding of Member Services strategy, workflows, and operational needs to design effective system solutions.
• Acts boldly to improve service operations, proactively identifying opportunities to optimize workflows, reduce manual effort, and improve platform efficiency.
• Delivers reliable outcomes, consistently executing platform improvements, resolving system issues, and maintaining high standards of operational quality.
• Builds strong cross-functional partnerships, working effectively with Member Services, IT, Product, Engineering, and Analytics teams to align platform capabilities with operational priorities.
• Cultivates trust with stakeholders, serving as a dependable Zendesk expert who communicates clearly, follows through on commitments, and maintains transparency around system changes.
• Improves platform scalability over time, identifying opportunities to simplify workflows, reduce technical debt, and strengthen the long-term maintainability of the system.
• Supports a culture of operational excellence, sharing knowledge, documenting system behavior, and helping teams use Zendesk effectively to deliver better service outcomes.

Candidate Requirements:

• 7+ years of experience administering SaaS platforms supporting customer service, support operations, or internal service management environments.
• Deep expertise with Zendesk Support, including triggers, automations, routing logic, ticket fields, forms, views, macros, and workflow configuration.
• Experience administering additional Zendesk products such as Talk, Guide, Explore, AI Copilot, or Workforce Management.
• Demonstrated ability to translate operational workflows into scalable system configurations, including ticket routing, service queues, and automation frameworks.
• Experience supporting call center or high-volume service operations environments, including ticketing workflows, queue management, or IVR systems.
• Familiarity with Zendesk integrations, APIs, or automation platforms connecting Zendesk with other SaaS systems and internal tools.
• Strong analytical and troubleshooting skills, including diagnosing workflow conflicts, automation issues, and system configuration challenges.
• Experience designing or supporting operational reporting and dashboards, ideally using Zendesk Explore or similar reporting platforms.
• Strong documentation and operational discipline, including maintaining configuration documentation, runbooks, and change management records.
• Proven ability to work independently while managing multiple system initiatives and operational priorities.
• Excellent communication and stakeholder collaboration skills, with the ability to work effectively with both technical and non-technical partners.
• Experience working in regulated or compliance-driven environments (e.g., healthcare, SOC2, HIPAA) is a plus.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $142,600 - $178,300*, Colorado Base Compensation Ranges: $136,400 - $170,500*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants. 

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

Please click here for more information on our Candidate Privacy Notice.

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower everyone at Omada. Increasingly, that means putting the right AI capabilities in the right people's hands.

Job Overview:

The Senior IT Engineer, AI Enablement is a senior individual contributor who builds and expands Omada's MCP ecosystem, connecting SaaS tools and internal systems via MCP servers, writing skills, composing tool bundles for different teams, and deploying them to the right people. You are the bridge between what AI can do and what Omada's teams actually need it to do.

You will work directly with department champions across the company to understand their workflows, surface opportunities for AI-driven automation, and turn those opportunities into real, working integrations. Your daily question is: what new capability did I unlock for the company today?

This role sits on a small, high-impact team within IT that owns business process automation and agentic/AI-driven automation. You'll partner with Senior IT Engineers, Automation and work under the Senior Manager, IT Automation. We're hiring two people for this role.

You'll use Omada's MCP control plane, not as a system to babysit, but as the platform that lets you move fast and ship integrations safely. You build with security and governance in mind from the start because it's the right way to build, not because someone else is watching the dashboards.

And you’ll document and socialize as you go, so the entire IT org understands this emergent technology and can multiply your impact throughout the organization.

Responsibilities:

AI Enablement & Adoption

• Serve as the primary point of contact for department champions across Omada, working with them to understand their day-to-day workflows and identify where AI-assisted automation creates real leverage.
• Drive AI adoption across the company by deploying tool bundles that are actually useful, making sure integrations fit how teams work rather than asking teams to adapt to what's technically convenient.
• Run a continuous feedback loop: gather usage signals and qualitative input from champions, identify what's working and what's falling flat, and iterate accordingly.
• Build lightweight documentation, reference examples, and enablement materials that help non-technical stakeholders understand what's possible and how to request new capabilities.
• Represent the needs of end users and champions when making integration decisions; you are their voice in the build process.

MCP Integration & Build

• Integrate SaaS and internal applications with Omada's MCP ecosystem by building and configuring MCP servers, adding tools, and handling authentication patterns including OAuth and webhooks.
• Write skills that expose the right actions and data to AI agents in a clear, composable way.
• Compose skills and tools into role-appropriate bundles, scoped to what each team and function actually needs, not everything at once.
• Deploy tool bundles to ABAC groups, managing access so the right people get the right capabilities without overprovisioning.
• Partner with the Senior IT Engineers, Automation on integrations that span MCP and workflow automation, ensuring handoffs and shared patterns are consistent.
• Participate in design reviews for new MCP integrations to catch potential issues early and keep the ecosystem coherent.
• Teach and mentor IT team members as you go. Be the SMEs that help us understand and internalize this tech.

Governance & Responsible Building

• Build MCP servers and skills that follow least-privilege principles from day one, scoping access to what an integration actually needs, and nothing more.
• Contribute to Omada's standards and policies for MCP server onboarding, skill review, and access governance, as a practitioner who cares about getting it right, not as a compliance gatekeeper.
• Ensure integrations handle data appropriately given Omada's health data environment. Understand what data flows where, flag concerns early, and work with Security and Compliance when review is warranted.
• Maintain audit-friendly integration configurations so that security and compliance teams have the visibility they need without heroic effort on their part.
• Collaborate with Security on risk assessment for high-sensitivity integrations, and translate security requirements into practical implementation decisions.

Platform Craft

• Maintain a working knowledge of the MCP control plane configuration and capabilities so you can ship integrations efficiently and troubleshoot confidently.
• Identify gaps in the current integration library and propose a prioritized roadmap for new MCP servers and skills, informed by champion feedback and team-level demand.
• Contribute to reusable patterns, shared templates, and internal documentation that raise the quality bar for everyone building on the platform.
• Stay current on the MCP ecosystem, agentic frameworks, and adjacent tooling. Bring relevant innovations back to the team.

What Great Looks Like:

• Ships new MCP integrations and skill bundles regularly, moves from "teams want this capability" to "teams are using this capability" with speed and confidence.
• Earns trust with department champions by listening carefully, delivering on commitments, and iterating when something isn't quite right.
• Builds integrations that hold up over time: well-scoped permissions, thoughtful data handling, clear documentation. Don’t just build POCs that work on day one.
• Operates autonomously but communicates proactively: stakeholders always know what's in progress, what's blocked, and what's coming next.
• Thinks about the whole adoption curve, not just the technical implementation. Considers onboarding, training, and feedback from the start.
• Demonstrates strong judgment about when to move fast and when to slow down and involve Security or Compliance.
• Influences how the team builds by contributing ideas, patterns, and standards that make the MCP ecosystem better for everyone who relies on it.
• Measures their own success by whether teams are actually using what was built, and digs in when adoption isn't happening.

Candidate Requirements:

• Hands-on experience building with MCP; configuring or authoring MCP servers, connecting tools, writing skills, and working with agentic frameworks. 
• Strong SaaS API integration experience: REST, webhooks, OAuth, and the practical realities of connecting enterprise applications reliably.
• Understanding of ABAC, access control, and governance principles for AI/LLM deployments, including how to apply least-privilege in practice.
• Expertise working directly with non-technical stakeholders, understanding their needs, translating them into technical solutions, and maintaining the relationship through iteration.
• Demonstrated track record of driving tool adoption, developer enablement, or similar change; not just building things, but getting people to use them.
• Ability to write and maintain integration code (Python or similar). Comfortable authoring and debugging scripts, not just configuring UIs.
• 7+ years of experience in a systems integration, developer enablement, internal tooling, or closely related role.
• Strong communication skills; able to explain technical decisions and trade-offs clearly to audiences ranging from engineers to business leaders.
• Strong ability to get abstract or specific with stakeholders. Can whiteboard data flows, think creatively on the fly.
• Comfortable operating with high autonomy in a fast-paced environment while managing multiple concurrent integration projects.

Nice‑to‑Haves:

• Experience working in healthcare or another HIPAA-regulated environment and familiarity with the data handling expectations that come with it.
• Experience running AI adoption programs, internal developer advocacy, or technology change management initiatives.
• Familiarity with AI governance and MCP management platforms.
• Experience with adjacent automation tools such as Tines, n8n, or iPaaS platforms, especially building workflows that complement MCP-based integrations.
• Familiarity with identity and access management concepts (SSO, SAML/OIDC, SCIM) as they apply to enterprise SaaS integrations.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $142,600 - $178,300*, Colorado Base Compensation Ranges: $136,400 - $170,500*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants. 

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

Please click here for more information on our Candidate Privacy Notice.

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview:

IMPORTANT: This is a hybrid role with a requirement to be on-site in our South San Francisco office 2 days a week.

As an IT Systems Engineer, you will play a critical role in supporting and improving the day-to-day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly workflows across the company. Your scope includes hands-on support for endpoints, SaaS applications, onboarding and offboarding processes, systems automation, and compliance-aligned IT operations.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes ownership of improving how things work. You’ll leverage strong expertise in endpoint and SaaS management to streamline operations, enhance user experience, and ensure systems remain secure and compliant. A user-first mindset and a bias toward automation and standardization are key to success in this role.

You will partner closely with teams across IT Support, Infrastructure, Security, Compliance, and the broader business to continuously improve how IT enables productivity and scale at Omada.

IT Support & Operations

• Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems. 
• Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs.
• Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start.
• Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM.
• Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8,  and others.
• Own and manage physical laptop inventory at our South San Francisco office, including receiving, organizing, tracking, and maintaining deployment-ready devices to support ongoing hiring and replacement cycles.
• Be on-site 1–2 days per week to support hands-on inventory operations, including device builds, audits/reconciliation, and maintaining a clean, organized, and operationally efficient workspace.
• Perform endpoint and asset lifecycle management in Oomnitza—ensuring real-time data accuracy and process compliance, while adhering to established procedures and producing status-based metrics on a cadenced reporting schedule to retain a high level of accuracy.
• Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment.
• Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self-service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices.
• Support audit-readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews).
• Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contribute to Tines-based automation solutions that enhance scalability and promote streamlining repetitive tasks.
• Collaborate with peers and cross-functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests.
• Contribute to team projects, learning and iterating with technical proficiency and minimal oversight.
• Participate in cross-functional onboarding efforts with HR, Recruiting, and Departmental Leads for large-scale hiring events (e.g., Health Coach waves), ensuring seamless Day 1 experience

What Great Looks Like

• Consistently delivers high-quality IT support by applying deep knowledge of endpoint management, access provisioning, and SaaS administration.
• Demonstrates ownership by proactively identifying and solving user issues with empathy, timeliness, and clarity.
• Plays a key role in onboarding initiatives by coordinating closely with Recruiting and P&C to ensure new hires are set up for success from Day 1, leveraging established processes.
• Contributes meaningfully to audit-aligned practices, such as accurate asset tracking, access control hygiene, and compliance documentation.
• Takes ownership of the asset inventory management platform, leveraging established processes to maintain a high level of accuracy and maintaining a structured, tidy, and detailed space, both physically and digitally, to track the entirety of supported computing equipment.
• Drives improvements to IT workflows through an understanding of automation (e.g., Tines, Oomnitza Workflows, Zendesk automations) and process refinement. 
• Collaborates cross-functionally with our Security, HR, Recruiting, and Infrastructure teams, communicating clearly with technical and non-technical stakeholders.
• Balances day-to-day support work with small project execution and proactive system maintenance.
• Demonstrates a growth mindset, continuously learning new tools and technologies while sharing knowledge with peers.
• Applies an AI-first mindset to explore opportunities for efficiency and enhanced user support experiences.

Candidate Requirements

• 5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in IT systems engineering and support.
• Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent).
• Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk.
• Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation.
• Experience with identity and access management principles, including account provisioning/deprovisioning and audit-aligned access reviews.
• Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus).
• Demonstrated ability to contribute to IT documentation, process improvements, and knowledge-sharing within a team environment.
• Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms) to drive operational efficiencies.
• Experience working in or supporting compliance-driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX).
• Strong communication and interpersonal skills; able to explain complex technical concepts to non-technical stakeholders with clarity.
• Detail-oriented, organized, and self-motivated, with a strong sense of ownership and follow-through.
• Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment.
• Bachelor’s degree in Information Technology or a related field, or equivalent experience.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $119,600 - $149,500*, Colorado Base Compensation Ranges: $114,400 - $143,000*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants. 

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

Please click here for more information on our Candidate Privacy Notice.