Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information.

We are currently seeking a qualified Title Specialist III to work in our Irving Operations Center. The Title Specialist III  will be responsible for performing advanced administrative duties related to title  management. The Title Specialist III will assist in the follow up and research of title management issues and assist with training for levels I and II and other departments as necessary.  The purpose of this position is to support the title management teams and processes through working through various reports, completing title-related tasks, supporting our customers in answering title-related questions, and acting as a back-up to the related processes.

Specifically, you will: 

• Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements.
• Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
• Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
• Review and remediate issues and exceptions.
• Communicate effectively and regularly via written and verbal communication for the follow-up in the title management processes.
• Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner. 
• Administer title processes and lien perfection follow-up as needed.
• Field inbound and outbound communication and answer title-related questions as needed. 
• Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
• Maintain superior relationships with our dealership partners, suppliers, and customers.
• Escalate issues promptly with management and internal sales team as applicable.
• Maintain a thorough knowledge of titling laws and regulations for each state. Work with title suppliers, DMV offices, and research state titling requirements, as needed.
• Record and maintain tracking of dealer performance in regard to title maintenance.
• Perform monthly meetings with the RSM to discuss outstanding titles. 
• Ensure all documentation is maintained in an organized and secure manner. 
• Administer other title management processes and assist the team as assigned. 
• Manage inbound and outbound calls from dealers and customers as needed.
• Create 2 or more job aids for team processes. 
• Maintain superior relationships with our dealership partners, suppliers, and customers
• Administer other title management processes and assist the team as assigned. 
• Manage inbound and outbound calls from dealers and customers as needed.   
• Process Substitution of Collateral requests as needed. 
• Process the filing, research and termination of UCC filings.
• Manage Dealer or Customer Escalation calls.
• Build and maintain a relationship with the RSMs and BDRs.
• Process State to State transfers.
• Create and distribute the Title release report.
• SME for Bankruptcy and charge off releases for legal.
• Research and close out Title release issues by contacting the DMV, dealer, insurance company and/or customer. 
• Complete Salesforce requests.
• Act as back up on mail sorting.
• Process and send titles to Auction.

Requirements:

• High school diploma or equivalent.
• Minimum two years of experience in vehicle title management.
• Minimum two years of experience in preferably in auto finance or installment loan, specifically with focus in title management.
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
• Experience with customer correspondence. Exceptional accuracy and attention to detail a must.
• Preferably within auto finance or installment loan servicing.
• Ability to solve difficult problems with effective solutions.
• Proficient verbal and written communication skills.  
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• Able to work a flexible schedule which may include overtime, as needed.
• Working knowledge of MS Word and Excel.
• Must be detail oriented and have a strong ability to multitask.
• Excellent customer service skills; experience working directly with dealerships is a plus.
• Customer Service attitude with strong problem-solving skills.
• Honest with a strong work ethic, unscheduled absences are rare, always punctual.
• Experience with Dealertrack and/or F&;I Express is a plus.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Gympass Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information.

The Title Specialist I will be responsible for performing administrative duties related to title management. The Title Specialist I will assist in the follow up and research of title management.  Including following up to complete the perfected title status and researching and correcting title issues, follow up on customer correspondence, reporting, and more. The purpose of this position is to support the title management teams and processes through working through various reports, completing title-related tasks, supporting our customers in answering title-related questions, and acting as a back-up to the related processes.

Responsibilities:  

• Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements.
• Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
• Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
• Review and remediate issues and exceptions.
• Communicate effectively and regularly via written and verbal communication for the follow-up in the title management processes.
• Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner. 
• Administer title processes and lien perfection follow-up as needed.
• Field inbound and outbound communication and answer title-related questions as needed. 
• Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
• Maintain superior relationships with our dealership partners, suppliers, and customers.
• Escalate issues promptly with management and internal sales team as applicable.
• Maintain a thorough knowledge of titling laws and regulations for each state. Work with title suppliers, DMV offices, and research state titling requirements, as needed.
• Record and maintain tracking of dealer performance in regard to title maintenance.
• Perform monthly meetings with the RSM to discuss outstanding titles. 
• Ensure all documentation is maintained in an organized and secure manner. 
• Administer other title management processes and assist the team as assigned. 
• Manage inbound and outbound calls from dealers and customers as needed.
• Create 2 or more job aids for team processes.

Requirements:

• High school diploma or equivalent.
• Minimum two years of experience in vehicle title management.
• Minimum two years of experience in preferably in auto finance or installment loan, specifically with focus in title management.
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making. 
• Experience with customer correspondence. Exceptional accuracy and attention to detail a must.
• Preferably within auto finance or installment loan servicing.
• Ability to solve difficult problems with effective solutions.
• Proficient verbal and written communication skills.  
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• Able to work a flexible schedule which may include overtime, as needed  Working knowledge of MS Word and Excel.
• Must be detail oriented and have a strong ability to multitask.
• Excellent customer service skills; experience working directly with dealerships is a plus.
• Customer Service attitude with strong problem-solving skills.
• Honest with a strong work ethic, unscheduled absences are rare, always punctual.
• Experience with Dealertrack and/or F&I Express is a plus.
•  

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefits

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.

We have a strong need for a Bilingual (fluent in Spanish) Collectors to join Roadrunner’s Operations Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our portfolio of  loans. Successful candidates will be honest, with a strong work ethic, few unscheduled absences, and always punctual.  You will need a secure private area with no distractions when working from home, along with the ability to work a flexible schedule Mon –Fri 8:00am to 5:00pm includes one late night 10:00am to 7:00pm.  Up to two Saturdays per month 8:00am to Noon.  May include some overtime. Schedules subject to change based on business needs. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with policies and procedures and all state and federal regulations.

Responsibilities: 

• Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
• Advance win-win solutions to assist customers with payment extensions and refinance options.

Requirements:

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
• Basic understanding of finance/lending; Lease servicing experience a plus.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
• Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
• Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

Benefits: 

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Gympass Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.