Nuitée
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Customer Service Representative - Barcelona (Evergreen Position)
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About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
About the Job
We are seeking an experienced Customer Service Representative to join our Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.
Key Responsibilities
- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely, effective solutions
- Coordinate with internal teams, hotels, and partners to address travel disruptions
- Maintain accurate records and documentation of incidents and resolutions
- Monitor and track emergency cases to ensure resolution within SLA
- Contribute to process improvements for the Emergency Team
- Support junior team members and provide guidance during high-pressure situations
Our Ideal Candidate
- 4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
- Strong problem-solving and decision-making skills under pressure
- Excellent communication and interpersonal abilities
- Proficient with Microsoft Office and customer service tools
- Ability to multitask in a fast-paced, high-stress environment
- Detail-oriented and highly organized
- Experience handling escalations and urgent cases
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
- Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
- World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
- Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
- Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
- AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
Ready to apply?
Apply to Nuitée
About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
Job Description
We are looking for a mid to senior Flight Operations Agent (FOA) to join our growing flight operations function.
As a Flight Operations Agent at Nuitée, you will be responsible for manual ticket servicing and execution across our flight suppliers (Sabre, Travelport, ATLAS), including voluntary changes, involuntary re-accommodation, refunds, and complex pricing scenarios.
You will act as the final execution authority for post-ticket actions and will operate in an environment where Nuitée owns the ADM risk. This requires strong airline knowledge, disciplined judgment, and the ability to balance commercial outcomes with audit defensibility.
You will work closely with L1 Support, Product, Engineering, Supply, and Finance to ensure flight servicing is accurate, scalable, and aligned with Nuitée’s risk policies.
Job Requirements
- 5–8+ years of experience in flight operations, ticketing, or post-booking servicing
- Hands-on experience executing ticket changes, reissues, and refunds via:
- Sabre
- Travelport
- LCC platforms
- Strong understanding of:
- fare rules
- voluntary vs involuntary changes
- airline waivers
- audit and ADM mechanics
- Experience operating as agency of record (own IATA or host/shared PCC)
- Comfortable making judgment calls where rules allow but risk may not justify execution
- Able to work in API-driven, high-volume B2B or B2B2C environments
- Calm, precise, and disciplined under pressure
- Strong written communication skills for explaining decisions to internal teams and partners
- Experience working with ticketing, financial, and case-management systems (e.g. Zendesk, backoffice tools)
Job Responsibilities
Flight Servicing & Execution
- Execute manual servicing actions including:
- voluntary ticket changes
- refunds
- name corrections
- involuntary re-accommodation
- Perform accurate pricing and repricing using Sabre, Travelport, and ATLAS
- Ensure all executions comply with fare rules, airline policies, and Nuitée servicing guidelines
Risk & Audit Ownership
- Assess whether changes are:
- allowed by fare rules
- defensible in an airline audit
- within Nuitée’s accepted ADM risk envelope
- Make independent decisions to approve or reject servicing requests based on risk
- Document execution rationale clearly for audit and post-mortem purposes
- Support ADM investigations and responses in collaboration with Ops and Finance
Cross-Functional Collaboration
- Receive escalated cases from L1 Support via Zendesk
- Provide clear, structured outcomes back to Customer-facing teams
- Work with Product and Engineering to identify:
- tooling gaps
- automation opportunities
- systemic failure patterns
- Provide feedback to Supply on airline behavior, waiver patterns, and risk exposure
Operational Excellence
- Maintain high accuracy and consistency in execution
- Follow and help evolve Nuitée’s servicing allowlists and risk policies
- Contribute to playbooks, SOPs, and internal training materials
- Act as a reference point for less experienced FOAs as the team scales
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
- Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
- World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
- Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
- Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
- AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
Ready to apply?
Apply to Nuitée
About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
About the job:
We are looking for a dedicated Customer Service Representative to join our team.
The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.
Key Responsibilities:
- Listening to customer concerns and providing information, answers, or responses.
- Handling customer complaints and processing returns effectively.
- Ensuring customer satisfaction
- Handle customer enquiries via the telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly.
- Cross team collaboration
Our Ideal Candidate:
- An associate's or bachelor's degree
- 1 to 2 years experience in the same or similar role.
- Portuguese and English are mandatory (Spoken and Written)
- Good data entry and typing skills.
- Good IT skills, particularly in word, excel and including Microsoft office.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
- Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
- World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
- Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
- Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
- AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
Ready to apply?
Apply to Nuitée
About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
About the Role:
The Senior People & Culture Generalist will initially focus on our Spanish entity and two offices in Barcelona and Palma. As we experience rapid growth, focus will be on embedding an in-office culture with high engagement and implementing smooth administration with focus on employee benefits and payroll. Long term this role will evolve to be the People Champion for our international employees working across the US, Latam, Europe, the Middle East and APAC supporting every aspect of the employee life cycle whilst embedding Nuitee’s vision, values and mission through the strategic People & Culture agenda.
Reporting to the SVP, People & Culture your key responsibilities will include:
- Overseeing the onboarding process for Spain (background checks, employment contracts, benefits, payroll)
- Drive automation through our HRIS HiBob
- Support change management across the business as it continues to grow
- Championing employee engagement
- Ensure a culture of trust based on open communication
- Provide professional and accurate generalist HR advice and coach managers.
- Work with the SVP, People & Culture with regards to the implementation of any global initiatives.
Our Ideal Candidate:
This is a brilliant opportunity for you to progress your HR career in a fast paced organization that is experiencing rapid growth and change. You will have previous experience in HR Operations in particular in Spain but also other countries, be confident in your HR technical skills and have energy, resilience and a can-do attitude. Your ability to quickly build relationships is key, through direct, authentic and positive communication.
Skills & Experience:
- Experience of HR Operations in Spain and in multiple countries for a global company preferably in the Tech Industry (5+ years)
- Deep experience building processes for scale through AI and automation
- Excellent communication skills, including the ability to listen and effectively verbalize ideas
- Strong organization skills to handle conflicting priorities and tight deadlines
- A solid understanding of the key principles of employment law in Spain
- The ability to remain calm in stressful situations
- Knowledge of HRIS ideally HiBob
- Solid ethics and morals and sound judgment
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
- Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
- World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
- Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
- Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
- AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
Ready to apply?
Apply to Nuitée