Company

Nuitée

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Offices (16)

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Customer Service Representative (Asia- Remote)

Nuitée

APAC (remote) Customer Service 3w ago

Business Development Director (APAC/Remote)

Nuitée

APAC remote Sales 1mo ago

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Customer Service Representative (Asia- Remote)

Nuitée · APAC (remote)

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Customer Service Asia-Pacific Posted Apr 15, 2026

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

About the Job

We are seeking an experienced Customer Service Representative to join our Customer Service Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations. The role is fully remote open to candidates based anywhere in the Asia region.

Key Responsibilities

Handle emergency and urgent customer inquiries via phone, email, and chat
Resolve escalated issues and provide timely, effective solutions
Coordinate with internal teams, hotels, and partners to address travel disruptions
Maintain accurate records and documentation of incidents and resolutions
Monitor and track emergency cases to ensure resolution within SLA
Contribute to process improvements for the Emergency Team
Support junior team members and provide guidance during high-pressure situations

Our Ideal Candidate

4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
Strong problem-solving and decision-making skills under pressure
Excellent communication and interpersonal abilities
Proficient with Microsoft Office and customer service tools
Ability to multitask in a fast-paced, high-stress environment
Detail-oriented and highly organized
Experience handling escalations and urgent cases
Business English plus another Asian language

Why Nuitee?

At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.

Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.

By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.

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Business Development Director (APAC/Remote)

Nuitée · APAC remote

Apply now

Sales Asia-Pacific Posted Apr 8, 2026

About the company

Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

Role Overview:

As a high-performing Business Developer Director (IC) at Nuitée, you will be key to our exponential growth. You will bring exceptional value to new clients and contribute to our vision of reshaping the travel technology landscape. Win and successfully on-board new customers in the Managed Travel segment for the assigned region. All travel companies that are focused on providing services, content and technology within the travel ecosystem.

Key Responsibilities:

Own and lead the end to end sales cycle from identification and prospecting leading to a successful win and onboarding of the customer.
Develop the sales strategy at an individual customer level and continuously drive the velocity of the sales pipeline by adopting best practices and tactics that drive successful conversions.
Be a subject matter expert across Nuitee’s set of products and deploy the best solution to the customer, successfully positioning Nuitee as a strategic partner.
Form and nurture multi-level and multi-function relationships with the stakeholders at customers including the C-Suite. Be able to network through on-line and off-line means to build a robust pipeline.
Be able to successfully champion the customer internally and draw on the best resources and capability to drive a successful win.

Requirements:

At least 8+ years of successfully selling B2B solutions into the travel segment.
Be disciplined and have demonstrated experience in managing sales velocity and developing and nurturing multi level relationships.
Be insightful and inquisitive and be able to feed market feedback into development of new products and solutions.
Be a team player and able to successfully partner with internal teams including operations, product and on-boarding teams.
Be able to champion our values of “Think Big, Sense of Urgency, Stay Humble and Data Driven” internally and externally.

Why Nuitee?

At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.

Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.

Ready to apply?

Apply to Nuitée

Nuitée

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